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ITEM 9

CITYWIDE

RFP 09-009 - AUTOMATIC CALL DISTRIBUTION SYSTEM - REQUIREMENTS CONTRACT

 

(Continued from July 1 and August 26, 2009) - Report of five proposals received by Purchasing on February 13, 2009, to provide the Water Services Department with an automated call distribution system and ongoing maintenance services during an initial one-year contract period beginning July 1, 2009 and ending June 30, 2010. The initial equipment purchase and installation costs will be approximately $770,000, and funds are available in the Water Services Department's budget. Ongoing maintenance costs will be approximately $50,000 annually, subject to the addition of supplemental equipment. Following is a tabulation of the proposal scores:

 

Proposer		Total Proposal Scores
Imagine Technologies Phoenix, Arizona		799*
Blackbox Network Services Phoenix, Arizona		799
Intervoice, Inc. Dallas, Texas		724
Altivon Elevating Communications Olympia, Washington		704
Qwest Phoenix, Arizona		615

 

The proposals were scored based upon the following criteria: compliance with technical specifications (20 percent); compliance with business/operational requirements (20 percent); cost (20 percent); executive summary (10 percent); maintenance and warranty (10 percent); training (7 percent); installation (7 percent); and response format and organization (6 percent). The proposals were evaluated by a six member committee.

 

It is recommended by the Deputy Finance Director and the Assistant Water Services Director of Administration that the proposal of Imagine Technologies, as asterisked, be accepted as the best overall proposal. The committee evaluation process resulted in a tie, indicating that both of the top scoring offers satisfied the City's requirements. A supplemental review and vendor demonstration resulted in the recommendation of award to Imagine Technologies, due in part to the significantly lower cost.

 

This contract will provide for the replacement of outdated call center equipment in the Water Services Department Customer Service Division.

 

Provisions of the agreement include an option to extend the contract up to four additional years, in one-year increments, and convert call center equipment in other City departments, which will be exercised by staff if considered in the City's best interest to do so.

 

The subject firm is eligible to do business with the City of Phoenix until April 24, 2011, by its compliance with the affirmative action requirements of the City Code, Chapter 18, Article IV or V. The firm is responsible for maintaining its eligibility during the life of the contract and failure to do so may result in termination of the contract.

 

This item is also recommended by Mr. Cavazos.

 

ITEM 10

DISTRICT 1

LIQUOR LICENSE APPLICATION - O.P. CLUB

 

(Continued from September 9, 2009) - Request for a Series 6, On Sale-All Liquor, liquor license in an area zoned C-2. Arizona State Application. 06070246.

 

Applicant:

Juan Martinez, Agent O.P. Club 4920 West Thunderbird Road, Suite 120A

 

This request is for a location transfer of a Series 6 liquor license from 2744 West Northern Avenue for a bar. This location was previously licensed for liquor sales as BJ's Sports Grill until May 2006 and does not have an interim permit. This business will have patron dancing. This location is not within 2,000 feet of a proposed light rail station.

 

The sixty-day limit for processing this application is Friday, September 18, 2009.

 

Consideration may be given to the applicant's personal qualifications and to the location.

 

1.	Department of Liquor Licenses and Control Public Access Data - This database indicates that the applicant does not hold an interest in any other liquor license in the State of Arizona.

 

2.	Police Calls for Service - Not applicable since the applicant does not hold an interest in any other liquor license in the City of Phoenix.

 

 

3.

Public Opinion - One letter protesting the issuance of this license has been received and is on file in the Office of the City Clerk.   The letter is from an area resident who is concerned with the proposed location. The resident is concerned with the number of existing liquor licenses in the area; the proximity of the location to a residential neighborhood; and the potential for noise, safety, and decrease in property values.

 

4.	Applicant's Statement - The applicant submitted the following statement in support of this application. Spelling, grammar, and punctuation in the statement are shown exactly as written by the applicant on the City Questionnaire:
	A.	I have the capability, qualifications, and reliability to hold a liquor license because: "I have ben a bartender for over 30 years and a bar owner for over 24 years."
	B.	The public convenience requires and the best interest of the community will be substantially served by the issuance of the liquor license because: "I will be able to ofer nice clean & safe entertainment to my costomers."

 

5.

Neighborhood Stability

 

Liquor License Data		1 Mile	1/2 Mile		Crime Data	Avg.	1 Mile	1/2 Mile
Description	Series	#	#		Violent Crimes	6.79	5.15	6
Bar	6	2	1
Beer & Wine Bar	7	1	0		Property Crimes	52.44	44.76	35.2
Liquor Store	9	3	2
Restaurant	12	3	1
					Property Violation Data		Avg.	1/2 Mile
					Parcels w/Violations		48	42
					Total Violations		96	73

 

Census 2000 Data 1/2 Mile
Block Group	2000 Population	Owner Occupied	Residential Vacancy	Persons In Poverty
1042181	1164	93%	1%	4%
1042182	966	93%	4%	1%
1042183	1966	25%	6%	10%
1042191	1500	96%	0%	2%
Average		63%	6%	15%

 

6.	Staff Recommendation - Staff gave careful consideration to the protest letter; however, after reviewing the application in its entirety, staff is recommending approval of this application.

 

A map indicating liquor licenses within a one-mile radius accompanies this item on the following page.

 

This item is submitted by Ms. Takata and the City Clerk Department.

 

District 1

Juan Martinez, Agent O.P. Club 4920 West Thunderbird Road, Suite 120A