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Common Water and Sewer Service Issues |
Water Related Service Issues
Water Related Service Issues
Foreclosure Related Service Issues
Pressure Related Issues
If you have a problem with your water pressure, call the Water Services Customer Services Division at 602-262-6251 or e-mail them directly at: water.customer.service@phoenix.gov..Water Emergencies
If you have or see a water emergency, such as a broken water main, fire hydrant, or water service line (between a water meter and the street), or you see water gushing from the middle of a street, please call 602-261-8000, 24-hours a day. You can also report minor water leaks through the Leak Reporting website.Water Quality Issues
The City of Phoenix Water Services Department takes great effort to ensure that the tap water delivered to our residents meets or surpasses all federal and state drinking water standards. In our effort to maintain very high water quality, the department conducts millions of measurements and tests annually throughout the treatment and distribution systems to ensure your safety. The city is required by law to distribute a water quality report (aka consumer confidence report) every year. Click here to review or download the most recent report.
If you have a question about the quality of your water, please contact the Customer Services Division at 602-262-6251, or e-mail them directly at water.customer.service@phoenix.gov .Household Plumbing Tips and Protecting Your Pipes from Freezing Temperatures
While household plumbing is an issue for the homeowner, tenant, or landlord, tips for understanding your plumbing and how to protect it from freezing temperatires can be found by clicking here.
Household Water Leaks
Water leaks inside and outside your home or business can cost you more in monthly water fees and can waste water. Learn how to find out if you have a leak.1Emptying and Refilling Swimming Pools
For information about how to drain and backwash pools legally, click here. If you have any questions about the process to empty or refill your swimming pool, contact the Customer Services Division at 602-262-6251, or e-mail them directly at water.customer.service@phoenix.gov .Automatic Meter Reading (AMR) Project.
Review some frequently asked questions about this ongoing project.
SEWER RELATED SERVICE ISSUES
Cockroaches
The City of Phoenix Water Services Department has about 38,000 manholes painted annually with a latex based insecticide. The paint is guaranteed to control cockroaches for two years.
By drastically reducing the cockroach population in the sanitary sewer/wastewater collection system, the city's cockroach control program has had an impact on preventing cockroach infestation on private property as well.
However, the city is ONLY responsible for public sewers. Many people think that because the city treats sewers for cockroaches, that the sewers are the only source of cockroach infestation. The cockroach issue generally starts in dark places, like storage sheds and heavily shaded gardens, and then the cockroaches migrate to the home and hide in the drains of sinks. It is up to individuals to treat their own homes, meter boxes, storage sheds, mail boxes, dog houses and other areas cockroaches like to hide. Here are some ways to keep your home free of cockroaches:
If after home treatment you still have a cockroach issue, please contact the city of Phoenix Water Services Department at 602-262-6691 or by e-mailing them directly at water.customer.service@phoenix.gov
Sewer Backups and Overflows
High on the list of experiences nobody wants to have is a sewer backup or overflow. Fortunately, that "yucky" experience usually can be avoided by being aware of what causes backups and avoiding those causes. The two primary causes of sewer backups and overflows are grease and roots.
Grease is the most frequent cause of sewer problems. If cooking grease or oil is poured down the drain or flushed down toilets, even when followed by hot water, it eventully cools down, congeals, builds up, and hardens, eventually forming a plug in both the home and the city sewer lines. Over time this situation will create backups and overflows. This unfortunate situation can be avoided if you allow the grease or cooking oil to cool, then dispose of it with the garbage. When the Water Services Department has to contend with sewer backups and overflows in the city sewer lines, there are consequences of both a financial and regulatory nature. So please, Cease the Grease, and help the city keep its sewers free from backups and overflows.Plant roots are another frequent cause of sewer backups and overflows. The roots of shrubs and trees naturally seek any water source. The roots probe the sewer line seeking any opening, such as a crack or a poorly sealed joint. Once the sewer line is penetrated, the roots form a ball and block the line. The best way to avoid root blockages is not to plant trees and shrubs close to your home's cleanouts or sewer service line. However, if trees or shrubs already are growing near the line, watch for reductions in flows down the drain. If a reduction in flow occurs, have a plumber check the line and clear the blockage if necessary.
It is important to note that home or property owners are responsible for cleaning and maintaining the sewer line that runs from the house to the connection with the city sewer main in the street or alley. The city, under City Code Section 28-5, will ONLY repair broken service lines within the public right of way. Please help us keep our sewer lines free of roots.If you witness sewage overflowing from manholes, please call 602-262-6691, between 6 a.m. to 2:30 p.m., Monday through Friday, and after 2:30 p.m., and on weekends or holidays, call 602-261-8000.
FORECLOSURE RELATED SERVICE ISSUES
Realtor Assistance Regarding Property Foreclosures
Water Customer Services has dedicated representatives to assist Realtors who need to sign on for water services at foreclosed properties. To avoid unauthorized water use charges, Realtors need to call 602-262-6251 and ask to speak to a Foreclosure Representative as soon as they have a property for listing. Our Foreclosure Representatives can assist with turning water services on or off if water is not needed at a property.Property Owners Assistance Regarding Foreclosures
Behind on your water bill? Have you fallen behind or anticipate falling behind in paying your water bill? Our Credit Counselors would like to help by providing assistance. Our counselors will help identify if you are in need of payment arrangements or payment assistance due to loss of income or catastrophic financial crisis, including foreclosure.If it is determined payment arrangements are necessary, our counselors can set up a payment plan for you. Our counselors will monitor each arrangement for compliance and to help you stay on track.
For further assistance, please call 602-262-6251 and ask to speak to a Credit Counselor.
This information has been provided by:
City of Phoenix Water Services Department **
Customer Services Division
305 W. Washington Street; Suite 200
Phoenix, AZ 85003-2102
602-262-6251
water.customer.service@phoenix.gov** This address is for correspondence only.
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