Effective October 1, 2022

The Arizona Department of Economic Security (DES) began processing Low Income Home Energy Assistance Program (LIHEAP) applications for City of Phoenix residents online at https://era.azdes.gov.

The City of Phoenix no longer processes LIHEAP applications directly.

DES may be reached at:

Phone: 1-866-494-1981

Fax:      (602) 612-8282

Mail:     Department of Economic Security LIHEAP

              PO BOX 19130

              Phoenix, AZ 85009   

             https://des.az.gov/LIHEAP 

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Emergency Rental Assistance (ERA) Program 

City of Phoenix ERA program funding will be exhausted this month (July 2023) and all applications will not receive services. Existing applications will be processed in order of when all required documentation was received. The City strongly encourages residents still in need of rental and utility assistance to explore other options and resources available within the community. 

The Eviction Assistance Line will also be discontinued effective July 14, 2023. Future emergency appointments may be made through the on-line application public portal or through the HSD Central Intake Line. If you are still seeking rent or utility assistance after July 14, 2023 community resources have been listed below for your further information. 

City of Phoenix HSD Central Intake Line at: 602-534-AIDE (2433)​​​​

City of Phoenix Online Application Portal at:   phoenix.gov/phxhelp4u​​

Arizona Department of Economic Security (DES) on-line application portal: 

https://era.azdes.gov/​

https://des.az.gov/LIHEAP

Information and Referral at 2-1-1​

ERA Program Dashboard

Visit the ERA Program Dashboard to access current data. The dashboard represents services and expenditure data through Friday of the prior week and does not include administrative costs which is 10% of the total program allocation.

Domestic Violence H​elp Available

​​Many times it is difficult to know where to find help if you or loved ones are in a Domestic Violence situation. Mobile Victim Advocates are available Monday - Friday from 8:00 a.m. to 5:00 p.m. 

Mobile Victim Advocate Maryvale: (602) 647-5411

Mobile Victim Advocate South Phoenix: (602) 647-2662

Learn more about resources available at Phoenix.gov/DomesticViolence.

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Emergency Financial Assistance

​​Emergency financial assistance services are available to city of Phoenix residents in crisis situations. Starting Monday, calls are accepted to set up telephone appointments to assess eligibility for assistance. Now you can securely upload all your documents for these requests. Learn more here. 

Strategies to Address Homelessness

The Phoenix City Council requested a strategic plan to focus on strategies for persons experiencing homelessness as well as developing best practices to mitigate impacts to surrounding communities and neighborhoods.​ Read the Strategies to Address Homelessness Plan​.

In January 2021, a task force made up of neighborhood leaders, service providers, and homeless advocates began meeting to prioritize and provide recommendations on the City’s efforts to deploy the Plan. Throughout 2021, the Task Force met to review and evaluate the City’s Strategies to Address Homelessness Plan. The recommendations were made in consensus among the Task Force members and were presented to the Phoenix City Manager as well to the Phoenix City Council Community and Cultural Investment Subcommittee on April 6, 2022. Read the recommendations or watch the Subcommittee presentation​.​

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HSD Impacted Services  

The Landlord and Tenant Program will temporarily suspend walk-in appointments at the Travis L. Williams Family Services Center until further notice.  One-on-one counseling and education will continue to be provided in English and Spanish by telephone and email. Learn more about the services and resources available electronically. 

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Since 2003, the City of Phoenix Human Services Department has implemented an Earned Income Tax Credit (EITC) Campaign. Every year millions of dollars in tax refunds go unclaimed because people are unaware of the various credits available to them such as the EITC, a refundable federal income tax credit for low-income working individuals and families. There are several ways to get free tax help. To learn more, visit phoenix.gov/eitc.​

Homeless Help  

PHX C.A.R.E.S. is a coordinated response to work with neighborhoods and individuals experiencing homelessness to educate and focus on solutions. PHX C.A.R.E.S. sends trained outreach teams, that take the time to build rapport and trust with people on the street, to encourage them to acce​​pt the services and resources that are offered to help end their homelessness. Learn more about the PHX C.A.R.E.S. program at phoenix.gov/phxcares. ​


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