​​Latest News from Human Services

Effective October 1, 2022

The Arizona Department of Economic Security (ADES) will begin processing Low Income Home Energy Assistance Program (LIHEAP) applications for City of Phoenix residents online at https://era.azdes.gov.

The City of Phoenix will no longer process LIHEAP applications directly.

ADES may be reached at:

Phone: 1-866-494-1981

Fax:      (602) 612-8282

Mail:     Department of Economic Security LIHEAP

              PO BOX 19130

              Phoenix, AZ 85009   

             https://des.az.gov/LIHEAP              ​Header Image.jpg

Emergency Rental Assistance (ERA) Program ​ 

Rent, utilities and water assistance is ​available to Phoenix households affected by the COVID-19 pandemic.  ​Learn more at Phoenix.gov/RentHelp.

Eligibility Requirements:

  • Must be a City of Phoenix resident
  • Household income must be at or below 80% of the Area Median Income (AMI)
  • A financial hardship caused by the COVID-19 pandemic, including but not limited to the following: 
    1. ​Loss of income 
    2. Reduction of wages or work hours
    3. Unemployment benefits approval 
    4. Daycare expenses 
    5. Unexpected expenses caused by COVID-19

American Rescue Plan Act (ARPA) Program

  • Utility and rent assistance available for the City of Phoenix residents
  • Household income must be between 80% and 120% of the Area Median​ Income
  • Must have experienced a financial crisis during​ the COVID-19 pandemic​

More information here: ARPA Program Flyer​​

Human Services Department's Annual Report 

The Human Services Department's budget was $92.8 million and employed 330 full-time employees. The Management Services Division managed 183 contracts with 15 new contracts in response to COVID-19.

Head Start's Birth to Five program conducted 10,207 home visits with 4,180 participants. A total of 7,443 medical and dental exams were completed, a 4.6 percent increase from the year prior.

Strategic Initiatives conducted the teen dating awareness workshop, In Their Shoes, with 3,100 teen participants. The First Annual Senior LGBTQ Resource Fair was held at Paradise Valley Senior Center with 150 senior attendees.

The Information Management team improved technological services which allowed for 1,900 referrals to be processed through the Family Advocacy Center's tracking system.

Homeless Services Division served over 9,000 individuals while helping 132 find housing. More than $26,000 was dispersed in financial assistance to homeless veterans, 151 homeless veterans received services.

The Victim Services Division served 4,887 clients and provided a total of 38,829 services.

Senior Services Division provided programming to 80,329 senior center participants, served over 175,000 congregate meals and 324,024 meals were delivered to homebound and disabled seniors.

Community Services Division provided 15,680 financial services that totaled $8.8 million. Over 8,000 households received utility assistance and 968 households received rental assistance.

Business and Workforce Development Division assisted 3,417 youth and adults find employment and attribute to the economy.​

Domestic Violence Help Available

​​The Family Advocacy Center remains open during the Covid-19 Pandemic. Many times it is difficult to know where to find help if you or loved ones are in a Domestic Violence situation. Mobile Victim Advocates are available Monday - Friday from 8:00 a.m. to 5:00 p.m. Mobile Victim Advocate Maryvale: (602) 647-5411; Mobile Victim Advocate South Phoenix: (602) 647-2662. Learn more about resources available at Phoenix.gov/DomesticViolence.



Emergency Financial Assistance

​​Emergency financial assistance services are available to city of Phoenix residents in crisis situations. Starting Monday, calls are accepted to setup telephone appointments to assess eligibility for assistance.  And now you can securely upload all your documents for these requests. Learn more here


Strategies to Address Homelessness  

The Phoenix City Council requested a strategic plan to focus on strategies for persons experiencing homelessness as well as developing best practices to mitigate impacts to surrounding communities and neighborhoods.​ Read the Strategies to Address Homelessness Plan here​.

In January 2021, a task force made up of neighborhood leaders, service providers, and homeless advocates began meeting to prioritize and provide recommendations on the City’s efforts to deploy the Plan. Throughout 2021, the Task Force met to review and evaluate the City’s Strategies to Address Homelessness Plan. The recommendations were made in consensus among the Task Force members and were presented to the Phoenix City Manager as well to the Phoenix City Council Community and Cultural Investment Subcommittee on April 6, 2022. Read the recommendations here​.​​ Watch the Subcommittee presentation here​

HSD Impacted Services  

Landlord tenant program logo

The Landlord and Tenant Program will temporarily suspend walk-in appointments at the Travis L. Williams Family Services Center until further notice.  One-on-one counseling and education will continue to be provided in English and Spanish by telephone and email. Learn more about the services and resources available electronically


VITA logoSince 2003, the City of Phoenix Human Services Department has implemented an Earned Income Tax Credit (EITC) Campaign.  Every year millions of dollars in tax refunds go unclaimed because people are unaware of the various credits available to them such as the EITC, a refundable federal income tax credit for low-income working individuals and families. There are several ways to get free tax help. To learn more, visit our website phoenix.gov/eitc.​


Homeless Help  

Healthy Giving Council.JPG

Every day of the year is a struggle for those experiencing homelessness in Maricopa County, but generous people who want to help can give in a way that has meaning and impact beyond one meal.  

The Healthy Giving Council brings like-minded people and groups together with the goal of providing lasting, long-term help to those experiencing homelessness. Learn more about Healthy Giving at givesmartaz.org.

CARES logo

PHX C.A.R.E.S. is a coordinated response to work with neighborhoods and individuals experiencing homelessness to educate and focus on solutions. PHX C.A.R.E.S. sends trained outreach teams, that take the time to build rapport and trust with people on the street, to encourage them to acce​pt the services and resources that are offered to help end their homelessness. Learn more about the PHX C.A.R.E.S. program at phoenix.gov/phxcares. ​

 Who We Are

​​The Human Services Department provides a co​​mprehensive array of services to help people meet emergency, short-and long-term needs, and help every individual reach their highest level of self-sufficiency.

Learn mor​e about HSD

 HSD Publications

The Human Services Department publishes a variety of publications to keep the public, city staff, Mayor and City Council aware of the department's mission, business operations and financial condition. Publications are easy to download and share.

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