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Staff Profiles

Christine Mackay, Director

 Christine Mackay was named Community and Economic Development Director with the city of Phoenix in August 2014.  She is responsible for leading the Business Development Team, including the areas of business attraction, business retention and expansion, small business and entrepreneurial efforts, downtown development, international, retail and workforce development. 

 Prior to coming to Phoenix, she was with the city of Chandler for 16 years as a member of the Economic Development Team, with the past six years in the position of Economic Development Director.

 During the past five years, she has helped locate or expand more than 150 companies into the Region, brought 22,000 jobs, added nearly 3 million square feet to the industrial/office base and brought more than $6 billion in capital investment in to the community.  Some of the larger companies Christine has worked are Bank of America, eBay/PayPal, Marvell Technologies, Wells Fargo, Intel, Freescale, International Rectifiers, Isola, General Motors, Verizon Wireless, Orbital Sciences, Honeywell, Toyota Financial Services, Garmin, Pearson, CDW, Hensley, Air Products, Avnet, EDMC, Qualcomm and Ports America, to name a few.

 In 2007, Christine was named the "Economic Developer of the Year, Large Community" by the Arizona Association for Economic Development (AAED).  In 2010, she was named "Leader of the Year in Economic Development–Public Policy" by the Arizona Capital Times, and in 2011 she was named "Industry Leader of the Year – Economic Development" by Arizona Commercial Real Estate and in 2012 she was named "One of the 50 Most Influential Women in Arizona."

Christine is a member of the Economic Development Director's Team for Greater Phoenix, which focuses on enhancing the region, and she participates in committees that include Maricopa Association of Government's "Building a Quality Regional Community," the Biosciences Roadmap committee through the Flinn Foundation, the International Economic Development Council (IEDC), Commercial Office Real Estate Executives (CoreNet) the Arizona Association for Economic Development (AAED) and the Arizona Business Incubator Association.

 She grew up in Scottsdale, but moved to Chandler is 1992, and has spent most of her career in commercial real estate in the Metro Phoenix area, including work at a private sector commercial real estate where Christine was the Research Director for a commercial brokerage firm.


 Hank Marshall, Executive Officer

Hank BioPic Hank Marshall was named Economic Development Executive Officer in March 2013. He oversees the department's International, Business Development and Business Retention/Expansion programs and initiatives. The team is charged with the pursuit of opportunity that advances economic prosperity for the city of Phoenix.

Prior to joining the city of Phoenix, Hank was Senior Vice President of International at the Arizona Commerce Authority. Hank was one of the key executives that assisted with the launching of the Arizona Commerce Authority in July 2011. From 2005 to 2011, Hank served as the CEO of AISLE21, an international consulting firm.

Hank also serves as the British Honorary Consul to the state of Arizona. Marshall was raised overseas and spent many years in international corporate assignments. Marshall received his Bachelor of Science degree in Mechanical Engineering from Rutgers University in 1982. He resides in Ahwatukee with his wife Ann while his two sons attend university.



Lori Collins (Quan), Deputy Director

Lori QuanSince joining the City of Phoenix Community and Economic Development Department in February 2015, Lori Collins (Quan) has focused on developing and implementing strategies to encourage investment and drive job growth. As Deputy Director, she oversees the division responsible for business attraction and works daily with companies seeking to relocate or expand in Phoenix. This division advises developers, site consultants, corporate real estate executives, brokers, entrepreneurs and business owners through the site selection, due diligence and occupancy process. Lori has assisted to locate numerous noteworthy companies such as Stitch Fix, Gabriel Partners, Farmers Insurance, Double Dutch and XPO Logistics to Phoenix. In FY2015/2016 she and her team facilitated corporate locations/expansions leading to the creation of more than 4,000 base industry jobs, $260 million in capital investment and the absorption of 2.4 million square feet of commercial real estate.

Lori previously worked for City of Chandler, where she held positions as Economic Development Specialist and Airport Administrator. She played a key role in the team that helped to attract and grow industry leaders such as PayPal, Ports America, AeroZone, and Triumph Air. When the Chandler Municipal Airport was moved to the Economic Development Division, Lori’s responsibility shifted to overseeing efforts to position the Airport to reflect the community’s dynamic business environment. She encouraged the expansion of existing businesses while attracting new opportunities and led the team of professionals who plan, operate and safely maintain one of the nation’s busiest general aviation airports.

An Arizona native, Lori has worked in Economic Development since 2001 and gained panoramic experience in the Phoenix market by serving in various roles including the Marketing/ Communication Manager at the Greater Phoenix Economic Council and the Marketing Director for the Phoenix and Las Vegas office of a major commercial real estate firm. Lori serves on the Board of Director for the Arizona Association of Economic Development and earned her Bachelor’s degree in Communication from Vanguard University of Southern California.  


Michelle Pierson, Deputy Director

Michelle Pierson Urban HeadshotMichelle brings years of experience and knowledge in all facets of economic development; business retention and expansion, small business/entrepreneurship, attraction and workforce.

As Deputy Director with the City of Phoenix Community and Economic Development Department, Michelle provides oversight and manages a team of 12 professional staff that focuses on Business, Retention and Expansion (BRE) of existing Phoenix companies.   The BRE team's focuses on the growth of the existing business community.  These efforts include developing and enhancing relationships with employers, gathering business intelligence through business visits, providing customized programs and services while helping to ensure businesses retain and expand their operations in Phoenix.  Under Michelle's leadership, some of the most innovative programs in the country have been created, implemented and have become nationally recognized; such as:

A robust Business, Retention, Expansion and Workforce visitation program geared towards existing Phoenix companies to facilitate business expansion and net new jobs.

  • Strategic sector partnerships in Health Care, Service Centers, Manufacturing and Cyber Security to increase Phoenix's competitive advantage.
  • Phoenix Business and Workforce Development Center that is business focused.
  • City-wide Management Technical Assistance Program that provides a deeper level of one on one business assistance at no cost to our existing small business community.

Prior to moving to Phoenix, her career in economic development included, but not limited to, initiatives related to business retention and expansion, sitting on the Pima County Workforce Investment Board and chairing the Pima County School to Work Board, bringing the City's Film Office to the Office of Economic Development and overseeing two federally funded programs known as HOPE VI.

Born and raised in Nogales, Arizona, Michelle comes from a family of small business owners and entrepreneurs which created the foundation of giving back to the community through public sector work.


Diane Nakagawa, Deputy Director

Diane Pic 2Diane Nakagawa is responsible for the day-to-day operations of the Management Services Division which includes the Fiscal, Administration, Information Technology, and Human Resources Sections as well as overseeing the department's $32 million budget. Diane also assists the Director with special projects including strategic planning, developing policies and procedures and city-wide initiatives.

Diane spent her first five years in the city with the Community and Economic Development Department working on downtown development initiatives including transit-oriented development efforts and the Arizona State University Downtown Phoenix campus as well as managing the budget and administrative aspects of the department. Prior to rejoining the department Diane spent three years at the city's Aviation Department as an Economic Development Program Manager where she focused on long term planning efforts for Phoenix Sky Harbor International Airport.

Prior to joining the city, Diane spent several years with the Gilbert Chamber of Commerce overseeing business development efforts.  Diane earned her Master of Public Administration from Arizona State University and a Bachelor of Arts in Political Science from the University of Hawaii.



 Eric Johnson, Deputy Director

Eric Johnson is responsible for leading the Community Development Division and being the chief negotiator for the department's efforts on central city and downtown redevelopment, transit-oriented development, mixed-use infill development, Arizona State University Downtown Campus, Phoenix Biomedical Campus, administration of the city's business improvement district, tax abatement programs and other strategic city initiatives.

 Eric's career includes over 17 years of planning, code enforcement, transit and economic development experience in the public sector. As an Economic Development Program Manager in the department since 2008, he has worked on many of the city's economic development efforts including the CityScape mixed-use, multi-block, public private partnership, Legends Entertainment District public private revenue sharing partnership, the Valley Metro Light Rail project and special events such as the 2015 Verizon Super Bowl Central.

 Eric joined the City of Phoenix in 2004 and has worked in the city's Office of Customer Advocacy and the Development Services Department. Prior to working in Phoenix, Eric worked as a planner in Glendale, Arizona and Avon, Colorado.  He is a graduate of the University of Colorado at Denver, with a Master of Public Administration, the University of Illinois Urbana-Champaign, with a Bachelor of Urban and Regional Planning, and is certified by the American Institute of Certified Planners.


Rita Marko, Protocol Program Administrator
President/CEO, Phoenix Sister Cities, Inc.

Rita Marko HeadshotRita Marko serves as the Deputy Director of the Community and Economic Development Department's International Relations Division and concurrently as the President/CEO of Phoenix Sister Cities, Inc. (PSC), a private, not-for-profit organization established to oversee and coordinate the city's Sister Cities program.

As Deputy Director of the International Relations Division, Rita and staff serve as the city's primary point of contact for international visitors and related activities with the Mayor, City Council and city departments. The division serves as the city and business community's source for official, international and protocol matters.




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