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In January 2021, the City of Phoenix received $51.1 million in emergency rental and utility assistance funding from the US Department of Treasury to assist households impacted by the COVID-19 pandemic. To learn more about the Emergency Rental Assistance (ERA) Program visit: Phoenix.gov/RentHelp.

What We Do

​The Human Services Department offers a variety of social services to low-income households, experiencing crisis. Services are provided through three family services centers, geographically dispersed throughout the city.

Each center provides a broad range of assistance with urgent needs including utility, eviction prevention and/or move-in cost assistance. Caseworkers also provide employment, budgeting, social and life-skills development counseling assistance through case management services at the Family and Senior Services Centers. These services assist families and adult individuals resolve problems, and ultimately achieve self-sufficiency.

Family Services Centers are operated 7:00 a.m. to 6​:00 p.m. Monday through Saturday.  Phone calls accepted beginning at 7​:00 a.m. on Mondays.  When a holiday falls on a Monday, appointments will be taken beginning​ at 7:00 a.m. on the next business day. Households with a member age 60 or over may contact the Senior Intake line at 602-262-6631 starting 1:00 p.m. Monday through Saturday​.

All emergency assistance appointments will be scheduled using our new appointment phone number for all three Family Services Centers. 

To schedule an emergency assistance appointment call 602-534-AIDE(2433) or 1-866-882-1778. 

​John F. Long Family Services Center

3454 N. 51st Ave.

Phoenix, AZ 85031


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​Sunnyslope Family Services Center

914 W. Hatcher Road

Phoenix, AZ 85021


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​Travis L. Williams Family Services Center

4732 S. Central Ave.

Phoenix, AZ 85040


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Beginning at 7:00 a.m. each Monday, call 602-534-AIDE(2433) to schedule an appointment.



Applicants will be asked to provide eligibility documentation for all household members which may include:

  • Proof of identity
  • Proof of residency
  • Proof of rental and /or utility obligation
  • Verification of income
  • Verification of household composition ​​​

Other program eligibility criteria vary.  Assistance may be restricted to once per 12-month period.



Family Service Center applicants may download the following documents prior to your appointment:

Emergency Assistance Questionnaire

English (PDF) / Español ​(PDF)​

Rental and Utility Assistance
Document Checklist 

Eng​lish (PDF​) / Español​​ (PDF)


Upload Your Documents


Due to the COVID-19 Pandemic


The Family Services Centers will no longer be  accepting drop off documents or making copies at the centers until further notice.




Securely uploaded all your documents needed before your appointment. 

Uploading Process Checklist 
English.pdf / Español​.pdf​

Uploading Process FAQ
English (pdf) / Español​ ​(pdf)​