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Effective October 1, 2022

The Arizona Department of Economic Security (DES) began processing Low Income Home Energy Assistance Program (LIHEAP) applications for Phoenix residents online at https://era.azdes.gov.

The City of Phoenix no longer processes LIHEAP applications directly.

DES may be reached at:

Phone: 1-866-494-1981

Fax:      (602) 612-8282

Mail:     Department of Economic Security LIHEAP

              PO BOX 19130

              Phoenix, AZ 85009   


​Additionally, American Rescue Plan Act (ARPA) funding is still available to assist households with income between 80% and 120% of the Maricopa County Area Median Income. For more information and income requirements for ARPA, see ARPA flyer​​.

To apply for financial assistance with rent or utilities, including ERA and ARPA, ​​​​please call the Human Services Department Central Intake​ Appointment Line at 602-534-AIDE (2433), Monday - Friday​, 7:00 a.m. - 6:00 p.m.

For mortgage assistance, please contact the Arizona Department of Housing Homeowner  Assistance Fund (HAF)​.

For other resources, contact 2-1-1 Arizona Information and Referral Service, dial 2-1-1 on any telephone.

What We Do​​

​The Human Services Department offers a variety of social services to low-income households, experiencing crisis. Services are provided through three family services centers, geographically dispersed throughout the city.

Each center provides a broad range of assistance with urgent needs including utility, eviction prevention and/or move-in cost assistance. Caseworkers also provide employment, budgeting, social and life-skills development counseling assistance through case management services at the Family and Senior Services Centers. These services assist families and adult individuals resolve problems, and ultimately achieve self-sufficiency.

Family Services Centers are operated 7:00 a.m. to 6​:00 p.m. Monday through Friday.  Phone calls accepted beginning at 7​:00 a.m. on Mondays.  When a holiday falls on a Monday, appointments will be taken beginning​ at 7:00 a.m. on the next business day. 

All emergency assistance appointments for the three Family Services Centers will be scheduled via the appointment phone line. 

To schedule, please call 602-534-AIDE(2433) or 1-866-882-1778

​John F. Long Family Services Center

3454 N. 51st Ave.

Phoenix, AZ 85031


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​Sunnyslope Family Services Center

914 W. Hatcher Road

Phoenix, AZ 85021


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​Travis L. Williams Family Services Center

4732 S. Central Ave.

Phoenix, AZ 85040


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​​Downloads and Reference

​​​City of Phoenix Emergency Rental Assistance Program (ERA) Flyer (ENGLISH PDF) (ESPAÑOL​ PDF)

City of Phoenix American Rescue Plan Act (ARPA) Flyer (ENGLISH and ESPAÑOL​ PDF)​​​

Maricopa County Rental Assistance Program Flyer (ENGLISH PDF) (ESPAÑOL​ PDF)​​

Arizona Department of Housing Homeowner Assistance Fund (HAF)​​

For rent or utility assistance (except LIHEAP)

Beginning at 7:00 a.m. each Monday, 

call 602-534-AIDE(2433) to make an


​You may also apply online at:

Portal Login Information​​



Please have the following documents ready before submitting your questionnaire or scheduling an appointment:

  • Proof of identity
  • Proof of residency
  • Proof of rental and /or utility obligation
  • Verification of income
  • Verification of household composition ​​​

Other program eligibility criteria vary.  Assistance may be restricted to once per 12-month period.


To view a PDF of the Questionnaire

English​ (PDF) / Español​ ​​​(PDF)​

Rental and Utility Assistance
Document Checklist 

Eng​li​sh (PDF​) / Español​​​​​​​​ (PDF)


Document Upload FAQs
English (pdf) / Español​ ​(pdf)​