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Phoenix Recognized with Arizona Relay-Friendly Business AwardPhoenix Recognized with Arizona Relay-Friendly Business Award<div class="ExternalClassC28A77E29BA54CB9861D30978FFCA9E9"><p><strong>Phoenix Recognized with Arizona Relay-Friendly Business Award</strong></p><p>The city of Phoenix was recently recognized by the Arizona Relay Service (AZRS) for training more than 85 percent of its staff and incoming employees regarding the use of the relay service.</p><p>"This type of training is essential to demonstrate to ALL our customers and constituents the value of their input and feedback, and allows our employees to seamlessly connect with users of this technology," said Vice Mayor Laura Pastor, District 4.  "I am proud that the city of Phoenix has been recognized for its innovative work towards ensuring that all citizens have equal access to vital forms of communication."</p><p>Relay-friendly businesses improve relationships with current and potential customers and increase employee awareness in order to serve customers with hearing loss or a speech disability.</p><p>"Having been in the diversity arena of public service for the last 15 years, I've seen many technological advancements, like the relay service, improve relationships and become a great tool where two individuals can have a casual conversation and feel like both are on equal footing," said Don Logan, director, Equal Opportunity Department (EOD).  </p><p>Phoenix's EOD, who spearhead the city's training efforts, has seen a tremendous enhancement in its staff's ability to effectively work with external customers who use the relay service. </p><p>"Arizona Relay Service couldn't be more pleased to award the city of Phoenix with the first-ever Relay Friendly Business Award," said Ken Arcia, account manager, AZRS. "The city of Phoenix has incorporated the relay service effectively in its day-to-day operations, which has in turn improved communication between its staff members and customers."</p><p>For more information about the city's EOD, visit phoenix.gov/eod.  </p><p>To learn more about the AZRS or how to become a relay friendly business, visit azrelay.org.</p></div>8/17/2017 5:00:00 PMAlejandro Montiel, 602-534-3443Equal Opportunity Department602-262-7716