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Marchelle Franklin Named Phoenix Human Services DirectorMarchelle Franklin Named Phoenix Human Services Director<div class="ExternalClass853B839425424A1D81F5442DA9547A78"><p>Marchelle Franklin has been permanently appointed as the Human Services Director for the city of Phoenix. Franklin has served as Interim Human Services Director since October of last year. </p><p>Most recently, Franklin led the Human Services Department's efforts to address homelessness, including overseeing the initial launch of the PHX C.A.R.E.S. program that provides resources and referrals to service for those in need, and oversaw the city's senior services, family services and Head Start programs.</p><p>Prior to leading Human Services, Franklin served as director of the Police Department's Community Affairs Division, acting as a liaison between the city and community groups, non-profit organizations and the business community to transparently communicate high-profile issues, programs and developments. Franklin joined the city in 2002, and her previous experience includes serving as deputy director for community development and government relations at Phoenix Sky Harbor Airport, and separate roles as chief of staff for Mayor Phil Gordon and chief of staff for Councilman Michael Johnson. Before transitioning to municipal work, Franklin spent nearly 15 years in the private sector working in human resources management.  </p><p>"Marchelle brings a remarkable combination of executive experience, community knowledge, and care for our residents to this role," said Ed Zuercher, Phoenix City Manager.  "Human Services is a crucial first point of contact for many of our residents in need, and Marchelle knows how to collaborate with our community partners, contractors, and neighborhood groups to meet these needs head on."  </p><p>In this role, Franklin will oversee a staff of 316 employees and a budget of approximately $67 million.  </p><p>"Phoenix is my hometown, so this role has been especially meaningful for me, as I get to work with an amazing team of employees to help our residents in every neighborhood find the services and support they need," said Franklin. "Whether we are there for people in emergency situations, or helping them find senior and youth programming to enrich their days, our residents can be sure we are doing the best for them every day." </p><p>Franklin was recently named to the board of directors for the Fiesta Bowl. Franklin is also the current board chair for the Black Chamber of Arizona. She has a Master's of Business Administration in finance from Grand Canyon University, Bachelor of Science in business administration from the University of Phoenix and completed the Executive Development Program in human resources consulting and strategy development at the University of Southern California.  <br> <br> <img alt="Marchelle Franklin" src="/Media%20Assets/Marchelle%20Franklin%20IMG_5571%20fix%20300x300%20FLAT%20WB.jpg" style="margin:5px;width:300px;height:300px;" /> <br></p></div>5/17/2018 5:10:00 PMMatthew Heil602-534-0108