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Phoenix Transit partnerships enhance Dial-a-Ride customer experience Phoenix Transit partnerships enhance Dial-a-Ride customer experience <div class="ExternalClass7278DAF89E1D4C74B03549D643D3BE16"><p>   When a Phoenix Dial-a-Ride (DAR) paratransit customer calls in to schedule a trip, there's a great juggling act in the background going on to make sure they get where they need to go.</p><p>   The Phoenix Public Transit Department knows how important it is for DAR riders to get to appointments, work, school and many destinations, and is always juggling efforts for improvements.</p><p>      One of those improvements is the new overflow service for Phoenix DAR. In preparation for the new Dial-a-Ride service expansion - thanks to the voter-approved Transportation 2050 (T2050) plan - that started Oct. 2016, Phoenix Transit approved a partnership between its Dial-a-Ride contractor MV Transportation and their subcontractor Discount Cab to provide overflow service during the regular service day. </p><p>   The new service began mid-November and now if unforeseen situations occur such as a driver calling out, a vehicle breaking down, or there are just too many trips requested within a certain time period, riders can still catch a ride at their desired time. </p><p>   The overflow service is used at the discretion of MV Transportation. Overflow service is especially helpful during peak times such as 5 a.m. to 9 a.m. and from 3 p.m. to 7 p.m. when most riders are likely to schedule trips. </p><p>   The best part is that from the rider's perspective, it's a seamless process. The juggling remains behind the scenes without the customer having to call a different number or having to deal with a different dispatcher. </p><p>      <em> </em>"Phoenix Dial-a-Ride has been there for me for the past 19 years. I'm blind and I use it to get to my Spanish interpreter job, appointments and wherever I need to go. It means a lot that they're working to make it better," says long-time Dial-a-Ride passenger Hilda Moreno<em>.</em></p><p>   Services for Phoenix Dial-a-Ride had an almost four percent increase from 336,000 boardings in Fiscal Year 2015 to 348,500 boardings in FY 2016. </p><p>   "We're excited about this partnership that supplements passenger trips on Discount Cab because we are fully committed to providing safe and efficient service that our riders expect from Phoenix Dial-a-Ride," says MV Transportation Operations Manager Kenneth Ming. </p><p>   Three more hours of bus and Dial-a-Ride service every day of the week are part of the T2050 plan increases. We can expect even more service when fixed route bus and Dial-a-Ride match light rail hours in April 2017. </p><p><a href="/news/publictransit/1609">More on service expansion.   </a> </p><p>Tips for riders to remember: </p><ul><li>You may get picked up in a green Discount Cab Instead of being picked up in a DAR vehicle.</li><li>There are no changes in how you schedule your ride.  Please use the same DAR number, 602-253-4000, and pre-schedule your trip one to 14 days in advance. </li><li>Always call in advance if you have a cancellation. Advanced notice cancellations assist in providing better service for everyone.</li><li>Overflow service is only at the discretion of MV Transportation. A cab cannot be ordered at the request of the rider.   </li></ul><p><a href="http://www.valleymetro.org/accessibility/service_areas/phoenix">More information about Phoenix Dial-a-Ride.</a> </p><p>  </p><p> </p></div>2/1/2017 7:00:00 AMLars Jacoby 602-261-8254 or Brenda Yanez 602-261-8392Dial-a-Ride Customer Service, 602-253-4000