Believe it! April Job Numbers Prove Phoenix Economic Policy Workedhttps://www.phoenix.gov/newsroom/ced/1340Community and Economic Development6/15/2020 9:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1340/Newsroom_CED_0077.jpgBelieve it! April Job Numbers Prove Phoenix Economic Policy Worked<div class="ExternalClass98F5CD32B7874AA4A5FD3F8483042AC3"><html> <h2>​​​Despite Devastating Service Job Losse​​s, April Employment Shows Bright Spots in the Dark Clouds</h2> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">It worked.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">It may be hard to convince anyone among the more than 222,500 metropolitan area workers losing jobs in April that there is any good news on the job front. </span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">A post-Great Recession economic development policy change by Arizona, Phoenix and Valley cities about recruiting jobs succeeded. The April employment report has some bright spots in the dark clouds.</span> </div> <div style="text-align:center;"> <span style="font-size:13.3333px;"> <br> </span> </div> <div style="text-align:center;"> <span style="font-size:13.3333px;"> <em>By Eric Jay Toll for PHXNewsroom</em> </span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">An entire year of Valley job gains was wiped out in 30 days with the metropolitan area unemployment rate climbing from a record low 3.7 percent unemployment rate in December 2019 to a never-seen-before-rise to a seasonally adjusted 12.6 percent in April 2020, according to the Arizona Office of Economic Opportunity.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">Compared to the rest of the nation, Phoenix fared much better. Nationally, the unemployment rate hit 14.7 percent. In California, and some metro areas in the rust belt hit around 20 percent and higher.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <h3>Here’​​s what worked </h3> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“This shows that government can influence the economy in positive ways,” said Jim Rounds, private sector strategic economist and president of Rounds Consulting Group. “During the Great Recession, Arizona and cities finally put together a cohesive economic policy to go after high-value jobs.”</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">In nearly every national recession since the 1960s and until 2008, the Valley showed an economic growth chart that looks like a Six Flags roller coaster ride. As the Phoenix metro started climbing ahead of the economy, the population surged into the Valley when workers and retirees in other areas sold their homes, packed up their equity and settled into a new Phoenix area house. Retail followed rooftops, and the economy was humming along, waiting for the next plunge.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“I think we see that despite the unprecedented job losses, changes in the composition of the workforce kept Arizona’s numbers better than the rest of the U.S.,” said Doug Walls, labor market information director at the Arizona Economic Opportunity Office and lead of the state’s research team for workforce and employment information. “You look at some of the sectors, and our job losses were significantly less than the rest of the nation.”</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <h3>Many Advanced Indu​stries Added Jobs in April</h3> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">The losses in the metropolitan area service industries were overwhelming in April 2020 compared to April 2019. Hospitality—lodging and restaurants—shed 92,200 jobs in April and the retail sector lost 36,400 jobs, 6,900 more than the bottom of the Great Recession. Even during the economic boom in 2019, retail never regained all of the jobs lost between 2007 and 2010. Half the jobs lost in April, 128,600, were in those two sectors. The bright spots, the grocery and building supply sub-sectors, added 3,000 jobs between the two.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">According to April’s data, some employment trends are changing direction. With the economy plummeting, Phoenix still showed strong job gains in the advanced industry sectors. It’s in those sectors that Phoenix, other metropolitan area cities and the state focused on new company recruiting efforts over the ten years since 2010.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">As a sector, manufacturing was flat, with no reported job losses in year-over-year comparisons, but the aerospace, computer and electronic device production subsectors added 1,000 jobs. Wholesale trade added 1,200 jobs. Financial activities added 9,500 jobs, and the bioscience healthcare sector added 10,100 new jobs. Other specialty subsectors added jobs as well. </span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">Between the advanced industries, the Phoenix metro area added 22,100 jobs. During 2019, the area gained an average of more than 30,000 jobs per month, in year-over-year comparisons with 2018. In April 2020, advanced industry job gains were close to two-thirds of 2019 average monthly job gains in year-over-year data. Technology jobs are spread across all industry sectors, so the gains reported do not show as an individual industry in the monthly reports.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <h3> Planning for the Next Recess​​​​​​ion during the Great Recession </h3> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">Back in 2009 and 2010, during the Great Recession, Valley mayors came to an understanding that instead of fighting each other for the next power center or auto mall, the economic development emphasis should be to attract a category of jobs called “advanced industries” to the region. With the state on board, Phoenix’s quest for quality jobs was one step leading to the creation of the Arizona Commerce Authority and serious changes in local economic development policies.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">Today more than 60 percent of the private sector works in the advanced industry sectors: business and financial services, bioscience and healthcare, manufacturing and technology. It was not that way in 2008 when the economy crashed. </span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“Economic development was a different world before the Great Recession,” said Christine Mackay, director, Phoenix Community and Economic Development. “Because cities survive on sales tax, there were constant fights for big sales-tax generators—power centers, auto malls, regional shopping centers. The jobs they brought, while important, didn’t bring the value we needed to see this economy grow properly.”</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <h3>The Great​​​ Lesson of the Great Recession</h3> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">On the eve of the Great Recession in October 2007, a record-setting employment month in the metro area, more than half the Valley’s private sector workforce was in consumption jobs: construction, retail, real estate. The consumption industries essentially circulate the same money inside the market. Economists say that if there’s a lack of new money coming into the market, it is difficult to grow the economy.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“We talked with mayors about the core values of economic development,” said Chris Camacho, president and CEO of the Greater Phoenix Economic Council. Camacho was a senior executive with GPEC when the conversations took place in 2010 and 2011. “We showed how the region needed balance and diversification when it came to jobs.”</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">The mayors agreed to new policies. They realized that an economic growth policy of trying to outbid each other for the next sales-tax generator was not the way to stabilize the economy. </span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“Phoenix has always performed better than the state, economically, and Arizona would outperform the nation during recessions. The Great Recession changed all that,” said Rounds. “The (economy in the) rest of the nation would drop more than us, and in Phoenix, construction would start building us out of the recession before the rest of the country.”</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">Some economic observers believed, according to Rounds, that it was a good thing the metropolitan area was dependent on “building itself out of a recession.” In those days, as a recovery moved across the country, it was common for workers to cash in equity and move to Arizona. The fast recovery in Phoenix was an appealing new destination.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“We had this retail and rooftop economy,” said Mackay. “For years, it worked to get the Valley out of a recession. Build homes, retail would follow, families flowed in.”</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">In 2010, as the recession was “declared over” in the rest of the U.S., people were not moving west. Across the U.S., many who would normally sell a home and move to Phoenix lost both their jobs and their home equity. Retirement accounts drained. Savings disappeared. This time, the state was not going to build itself out of the recession. When the rest of the nation was rocketing to recovery in 2011, Arizona languished.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“Customer service, retail, construction and hospitality industries gain employment quickly after a recession,” Camacho said. “Based on consumer spending, they are the first industries to shed jobs dramatically. Our base industries were shredded. The service sector just stopped. The demand for services was flat.”</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">The Great Recession was devastating to the market and shattered all precedents. The metro area jobs lost in 2008 were not recovered until 2014, dragging the impact for six years, more than three years beyond recovery for the rest of the country. </span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">Some industry sectors have yet to recover. Construction and retail jobs were lower in December 2019, Phoenix’s highest month of job numbers since the pre-recession peak, than they were in October 2007, the peak employment month before the Great Recession.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <h3>The Covid​​ Recession is hitting a different Phoenix </h3> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“Phoenix is faring a lot better than the rest of the U.S. economy,” said Walls. “It’s not just from one set of data. We looked at multiple data sets, and Arizona dropped less than most states.” </span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">Walls and Dennis Hoffman and Lee McPheters, W.P. Carey School of Business economists at Arizona State University, follow job numbers closely. Of all U.S. metros over one million in population, Phoenix and Dallas had the lowest year-over-year April job losses, 7.6 percent, according to U.S. Bureau of Labor Statistics data posted on the ASU Job Growth USA website.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“As a whole, we did a lot better than the rest of the country because we allowed manufacturing and other key revenue-generators to stay open,” said Dennis Hoffman, professor of economics and director of the Seidman Research Institute in the W.P. Carey School of Business at Arizona State University. “Other states had more narrow definitions of essential businesses than Arizona, and those states were hit much harder.” </span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">With the April job losses, the workforce in April 2020 is still larger than the pre-Great Recession peak month of October 2007. The April percent of the employed population, 40.5 percent, is almost identical to the Great Recession trough line at 40.0 percent.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“I think people should expect continued job losses in May,” said Walls. “But not at the level we saw in April.”</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">Jim Rounds agrees we are not yet at the bottom.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“The lower-wage jobs in retail and hospitality disappear first,” he said. “Companies have too much invested in skilled workforces and will try to hang on to the high-wage employees longer. There’s too much cost in retraining if furloughed employees take other jobs.”</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <h3>Federal Policy is​​ Slow to Work</h3> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">It took eight years for the metropolitan area to recover from the Great Recession. Lee McPheters, research professor and director of the J.P. Morgan Chase Economic Outlook Center, believes the economy will begin to turn by the third and fourth quarters of this year.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“You have to look at the scale of the economic impact,” he said. “The federal response to the (Covid Recession) is four to five times the size of anything that was done in 2008 to 2009.”</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">McPheters cautions that federal monetary policy is slow to work.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">His colleague Dennis Hoffman says that Phoenix prepared for its next recession while the Great Recession was still underway. A macroeconomist, Hoffman explained that Phoenix’s shift to an export economy helped bring more dollars into the Valley after the Great Recession than were seen in 2007.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“We saw a real shift in policy,” said Mackay, who was economic development director in Chandler at the time. “Economic developers started pitching companies to bring in or grow high-value jobs. We looked at jobs that had large indirect benefits.”</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">Camacho echoes Mackay’s thoughts while recalling conversations with Valley mayors nearly a decade ago. </span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“We doubled down on advanced industries,” he said. “Sure, engineering jobs are good, but one engineering job indirectly creates five other jobs in the economy.” </span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">Camacho said that the Valley mayors understood that the economy needed to change in order to grow, launching several new initiatives. Local governments started making policy changes and pushing to recruit high-wage jobs.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“As economic developers, we were able to show how one new job creates other jobs,” said Mackay. “A company hires an engineer, and they need supplies. The supplier hires another person to be able to grow and serve the company. The property manager needs more people for building maintenance and upkeep, creating another job. The new job creation continuously ripples through the entire Valley economy.” </span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <h3>New Initiatives P​​​ut to Work</h3> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">From these efforts at GPEC, the regional initiatives found traction. Under then Gov. Jan Brewer, the state created the Arizona Commerce Authority in 2011, a quasi-public agency replacing the former Arizona Department of Commerce. New incentive programs at the state level tied a measurable return-on-investment to the value of the tax credits and corporate recruitment packages. The role of ACA grew under the direction of Gov. Doug Ducey.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">The city of Phoenix put a major emphasis on creating an export economy and led the state to three consecutive record years of export growth. Arizona and the Phoenix metro rose to the top of national and regional economic growth by 2013. Job recovery lagged 2007 numbers but started to accelerate. Partner organizations, including the Greater Phoenix Chamber of Commerce and the Arizona Chamber of Commerce and Industry, joined the movement to attract advanced industries. Phoenix created the Metropolitan Phoenix Export Alliance, now run by the Phoenix Chamber. With them, the Global Chamber found traction in the Phoenix exporting industry ecosystem making another network available to businesses wanting to expand into international markets.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">The ACA, GPEC, Phoenix and other Valley cities focused on bringing in high-value jobs in the advanced industry sectors.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">When the state and the Phoenix metro area finally broke through the 2007 pre-Great Recession job numbers in 2014, employment diversification was the regional foundation setting the stage to help weather the Covid Recession.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“There is no question that the jobs in Phoenix today are different than they were before the Great Recession,” said Hoffman. “Clearly, the sectors are more diversified now than they were then.”</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <h3>In 2020 Phoeni​​​​x is Resilient</h3> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">Not shutting off manufacturing, such as was done in Ohio, and allowing car dealers to remain open, are examples of one difference for Arizona in the Covid Recession, according to Hoffman. The diversity of the workforce is something that McPheters believes will help Phoenix recover more quickly in the current recession.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“The diversity of jobs across sectors in 2020 is what is holding up the economy,” said Hoffman. “The closures hit jobs in the retail and service sectors the most, and those are groups that also recover quickly.”</span></div><div><span style="font-size:13.3333px;"><br></span></div><div> </div> <p>Rounds reflects ​​th​​e same belief. </p> <div><span style="background-color:window;color:windowtext;">“There is no doubt this recession has really hurt those who can least afford it,” he said. “However, the strength in the core industries will start the economy humming again faster than previous recessions.”</span><br></div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">McPheters is not worried about Phoenix taking too long to rise again, and he sees the city’s growth as a magnet that will grow the economy. </span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“We have a better diversity of jobs in Phoenix today,” he said. “This is going to continue to attract the workforce to relocate into the Valley. With the economy reopening, things could be very different in two or three months.”</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">They could go either way, he cautions, because of unforeseen events, as the pandemic did in March and April. </span> </div> <h3> <br> </h3> <h3>A different ‘new normal’</h3> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“The ‘new normal’ could be different,” Hoffman said. “Companies have always been hesitant about teleworking, but over the last few months, they have learned how to manage teleworkers. The Covid Pandemic could change how and where people work.”</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">Industrial maker spaces are still enjoying brisk leasing activity, according to numbers from commercial real estate brokerages reported in Phoenix media. The big question that real estate publications like Globe St. and BisNow are asking is what will become of the large open office and how with that effect workforce deployment?</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“Teleworking may change the way companies lease space,” said Mackay. “What we also see is that workers in other markets where housing affordability is already a serious problem may decide to telework from places with a better quality of life and more affordable housing options. Phoenix offers that environment.”</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <h3>Hoffman backs up Mackay’s contention.</h3> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“Already, Silicon Valley companies are talking about workforce locating outside of the Bay Area,” Hoffman said. “Phoenix has a lifestyle well-positioned to be compatible with that of Californians and other urban dwellers.”</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">The numbers back the thought. In 2018, the last year for which Census Bureau data are available, the population of a mid-sized city, over 65,000 Californians, migrated to Phoenix and Arizona. Texas and Illinois were next on the list in the U.S., but after California, the next largest source of the new inbound population to Arizona was from Asia, increasing the workforce quality, according to the Census Bureau.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">Data show that new migrants to Arizona come with more college degrees and high levels of professional skills, a combination that bolsters the attractiveness of the Phoenix workforce. </span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“We’ll get through this downturn,” said Mackay. “This is Phoenix, named after the bird rising from the ashes. No other city has that in its DNA.”​</span></div> </html></div>https://www.phoenix.gov/econdevNewscedphoto, people at work in an open officeCED#jobs #recession #economic development #gpec #wpcarey #asu #office of economic opportunityjobs, economic development, advanced industries, tech companies, startups, phoenix, jobs, recession, covid-19Eric Jay Toll602-617-3797eric.toll@phoenix.govhttps://www.phoenix.gov/newssite/Lists/MediaContact/Attachments/52/Eric_Toll.jpgPHXEconDevIn this 2014 photo of a worksharing office, small companies are able to collaborate in a professional environment.



COVID-19 Information, Testing, Resources, and City Impactshttps://www.phoenix.gov/newsroom/em-and-hs/1561Emergency Management & Homeland Security11/23/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1561/Newsroom_Combined.jpgCOVID-19 Information, Testing, Resources, and City Impacts<div class="ExternalClass2D948EBD491F49C48367073A5D934B4E"><html> <p>​<strong>We're in this together!</strong> Looking for help? Find information related to the COVID-19 pandemic on this page. Residents with questions about city services and programs are encouraged to call <strong>(602) 262-3111</strong> or e-mail <a href="mailto:contactus@phoenix.gov" target="_blank">contactus@phoenix.gov</a>​. ​​​​​​​​Phoenix small businesses needing help can call the Phoenix Community and Economic Development hotline at <strong>(602) 262-5040</strong>.</p> <h3>Phoenix Testing Blitz: Free COVID-19 Testing Events</h3> <p> <a href="/newsroom/em-and-hs/1399" target="_blank">Find upcoming testing dates and locations, either on-site or with Phoenix's Mobile Testing Van. Learn more.</a> <br></p> <h3>Phoenix Requires Face Coverings; Frequently Asked Questions</h3> <p> <a href="/newsroom/em-and-hs/1353" target="_blank">Face masks are still required in the City of Phoenix. Learn more.</a> <br> </p> <h3>City of Phoenix Impacted City Services Update</h3> <p> <a href="/newsroom/em-and-hs/1054" target="_blank">Learn what's impacted with current city services. Learn more.</a> <br> </p> <h3>Coronavirus Business & Resident Resources </h3> <p> <a href="/resources" target="_blank">Additional resources for Phoenix businesses, the workforce, and residents relating to COVID-19. Learn more.</a> <br> </p> <h3>Coronavirus Relief Fund (CRF) Strategic Plan</h3> <p> <a href="/COVIDrelief" target="_blank">Information and updates on the Coronavirus Relief Fund (CRF) Strategic Plan funded by the Coronavirus Aid, Relief, and Economic Security (CARES) Act. Learn more.</a> <br> </p> <h3>Special Events More Than 50 People </h3> <p> <a href="/citymanager/specialevent" target="_blank">Help slow the spread of COVID-19! Download application to host a Special Event of more than 50 people in Phoenix. Learn more.</a> </p> </html></div>https://www.phoenix.gov/emergencyNews
Phoenix Testing Blitz: Free COVID-19 Testing Eventshttps://www.phoenix.gov/newsroom/em-and-hs/1399Emergency Management & Homeland Security11/25/2020 9:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1399/Newsroom_Virus_Testing.jpgPhoenix Testing Blitz: Free COVID-19 Testing Events<div class="ExternalClass00C3B262EEE942D9AB34BAE97FCDCB99"><html> <p>Community partners are holding free COVID-19 testing sites on select dates. Pre-registration is required. Free to all community members. Mobile Testing Van Locations are listed below.<span style="color:rgb(191, 0, 113);text-decoration-style:solid;text-decoration-color:rgb(191, 0, 113);">​​</span></p><p><span id="ms-rterangepaste-start"></span><strong></strong><span id="ms-rterangepaste-start"></span><a target="_blank" href="/newsroom/em-and-hs/1561"><strong>Related:</strong> Find information related to the COVID-19 virus and City of Phoenix, including testing, resources, and city impacts. <strong>Visit the information page.</strong></a><br></p><span id="ms-rterangepaste-end"></span><span id="ms-rterangepaste-end"></span><span id="ms-rterangepaste-end"></span><h2 style="text-align:center;"><span style="color:rgb(191, 0, 113);">COVID-19 Mobile Testing Van</span></h2><p style="text-align:center;">Free testing for everyone. The Mobile Testing Van offers viral and antibody tests with <strong>rapid results within 15 minutes</strong>. Testing is limited. Appointments required.<a target="_blank" href="/newsroom/public-works/1455"> Read about the City of Phoenix's Mobile Testing Van</a>.</p><div><span id="ms-rterangepaste-start"></span><span id="ms-rterangepaste-end"></span><span id="ms-rterangepaste-start"></span><span id="ms-rterangepaste-start"></span><span id="ms-rterangepaste-start"></span><span id="ms-rterangepaste-start"></span><h3>Monday, November 30, 2020</h3><p>Travis Williams Family Services Center<br>4732 S. Central Ave.Phoenix, AZ 85040<br>Council District 7<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a target="_blank" href="https://vincerecancer.com">https://vincerecancer.com</a></p><h3>Tuesday, December 1, 2020</h3><p>Fry’s Food & Drug Stores<br>4230 W. McDowell Rd. Phoenix, AZ 85009<br>Council District 4<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a target="_blank" href="https://vincerecancer.com">https://vincerecancer.com</a></p><h3>Thursday, December 3, 2020</h3><p>Fry’s Food & Drug Stores<br>1815 W. Glendale Ave. Phoenix, AZ 85021<br>Council District 5<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a target="_blank" href="https://vincerecancer.com">https://vincerecancer.com</a></p><h3>Friday, December 4, 2020</h3><p>Conchos Elementary School<br>1718 W. Vineyard Rd.Phoenix, AZ 85041<br>Council District 8<br><span id="ms-rterangepaste-start"></span><span id="ms-rterangepaste-start"></span>7:15 a.m. – 1:15 p.m. <span id="ms-rterangepaste-end"></span> Appointments required at: <a target="_blank" href="https://vincerecancer.com">https://vincerecancer.com</a></p><span id="ms-rterangepaste-start"></span><h3>Saturday, December 5, 2020</h3><p>Devonshire Community Center<br>2802 E. Devonshire Ave.Phoenix, AZ 85016<br>Council District 6<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a href="https://vincerecancer.com" target="_blank">https://vincerecancer.com</a></p><h3>Sunday, December 6, 2020</h3><p>Cholla Library<br>10050 N. Metro Pkwy E. Phoenix, AZ 85051<br>Council District 1<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a href="https://vincerecancer.com" target="_blank">https://vincerecancer.com</a></p><h3>Monday, December 7, 2020</h3><p>Ed Pastor Elementary School<br>2101 W. Alta Vista Rd.Phoenix, AZ 85041<br>Council District 8<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a href="https://vincerecancer.com" target="_blank">https://vincerecancer.com</a></p><h3>Tuesday, December 8, 2020</h3><p>Fry’s Food Store<br>8325 W. Indian School Rd.Phoenix, AZ 85037<br>Council District 5<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a href="https://vincerecancer.com" target="_blank">https://vincerecancer.com</a></p><h3>Thursday, December 10, 2020</h3><p>Fry’s Food Store<br>3511 W. Peoria Ave. Phoenix, AZ 85029<br>Council District 1<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a href="https://vincerecancer.com" target="_blank">https://vincerecancer.com</a></p><h3>Friday, December 11, 2020</h3><p>Longview School<br>1209 E. Indian School Rd.Phoenix, AZ 85014<br>Council District 4<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a href="https://vincerecancer.com" target="_blank">https://vincerecancer.com</a></p><h3>Saturday, December 12, 2020</h3><p>Mountain View Community Center<br>1104 E. GroversPhoenix, AZ 85022<br>Council Districts 2/3<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a href="https://vincerecancer.com" target="_blank">https://vincerecancer.com</a></p><h3>Sunday, December 13, 2020</h3><p>D5<br>Washington Park<br>6655 N 23rd Ave, Phoenix, AZ 85015<br>Council District 5<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a href="https://vincerecancer.com" target="_blank">https://vincerecancer.com</a></p><h3>Monday, December 14, 2020</h3><p>Valley View Elementary School<br>8220 S. 7th Ave. Phoenix, AZ 85041<br>Council District 8<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a href="https://vincerecancer.com" target="_blank">https://vincerecancer.com</a></p><h3>Tuesday, December 15, 2020</h3><p>Fry’s Food Store<br>4230 W. McDowell Rd. Phoenix, AZ 85009<br>Council District 4<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a href="https://vincerecancer.com" target="_blank">https://vincerecancer.com</a></p><h3>Thursday, December 17, 2020</h3><p>Fry’s Food Store<br>1815 W. Glendale Ave. Phoenix, AZ 85021<br>Council District 5<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a href="https://vincerecancer.com" target="_blank">https://vincerecancer.com</a></p><h3>Friday, December 18, 2020</h3><p>Irene Lopez Elementary School<br>4610 S. 12th St. Phoenix, AZ, 85040<br>Council District 8<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a href="https://vincerecancer.com" target="_blank">https://vincerecancer.com</a></p><h3>Saturday, December 19, 2020</h3><p>Acacia Library<br>750 E. Townley Ave.<br>Council District 3<br>7:15 a.m. – 1:15 p.m. Appointments required at: <a href="https://vincerecancer.com" target="_blank">https://vincerecancer.com</a></p><span id="ms-rterangepaste-end"></span><p> </p><h2 style="text-align:center;"><span style="color:rgb(191, 0, 113);">Drive-Thru Testing Sites</span></h2><h3>Saturday, November 28</h3><p>Trevor Browne High School<br>7:00 a.m. – Noon. Appointment encouraged at <a target="_blank" href="https://www.familytreehealthcare.com/">https://www.familytreehealthcare.com/</a></p><p>North High School<br>7:00 a.m. – Noon. Appointment encouraged at ​<a target="_blank" href="https://www.familytreehealthcare.com/">https://www.familytreehealthcare.com/</a></p><h3>Saturday, December 5</h3><p>Trevor Browne High School<br>7:00 a.m. – Noon. Appointment encouraged at <a target="_blank" href="https://www.familytreehealthcare.com/">https://www.familytreehealthcare.com/</a></p><p>North High School<br>7:00 a.m. – Noon. Appointment encouraged at  <a target="_blank" href="https://www.familytreehealthcare.com/">https://www.familytreehealthcare.com/</a></p><span id="ms-rterangepaste-start"></span><p>   </p><h4>Media Contact</h4><p>Tamra Ingersoll<br>Cell: (602) 376-3981<br>Email <a target="_blank" href="mailto:tamra.ingersoll@phoenix.gov">tamra.ingersoll@phoenix.gov</a></p></div> </html></div>https://www.phoenix.gov/emergencyNews
City of Phoenix Customer Service Reps Make Over 28,000 Calls to Help Customers During COVID-19 https://www.phoenix.gov/newsroom/water-services/1639Water Services11/25/2020 9:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1639/Newsroom_Water_042.pngCity of Phoenix Customer Service Reps Make Over 28,000 Calls to Help Customers During COVID-19 <div class="ExternalClass9E5456F8CFF945E0A188877150358222"><html> Customer service is often overlooked until it's needed. This year, the City of Phoenix City Services customer service was needed more than ever. Deborah Doss is the Treasury Collections Supervisor for Phoenix Water customer service and has been with the city for 16 years, 10 of those years have been with the Water Services Department.  <br><br>The majority of Doss' career has been in collections, working for a private company before she started with the city. She now leads a team of customer service representatives who work with customers to collect outstanding payment on their water, trash, and sewer (City Services) bill.<br><br>Prior to the ongoing pandemic, Doss, and her team of five customer service representatives' primary role was to collect payment on outstanding bills. When 2020 changed everything for everyone, Doss and her team transitioned to helping customers find financial relief through the CARES Act. <br><br> Customers are still encouraged to pay any amount possible towards their monthly bill, but with the CARES ACT, customers have options to help find some relief with outstanding payments. Doss' staff educates customers on the CARES Act and assists them with enrolling in payment plans, allowing customers to remain in good standing.  <br><br>The CARES Act appropriated $150 billion to State, Local and Tribal government to alleviate the financial impacts of the COVID-19 outbreak. The City of Phoenix received a small portion of this funding. The money allotted to the city was made available to customers – through residential and commercial assistance programs - to pay their City Services bill in hopes of relieving stress for city of Phoenix customers. Doss' team took the lead on calling customers with outstanding accounts, to inform them of the dollars available and instructions on how to apply. <br><br>“People repeatedly call in and say they lost their job; they don't know what's going to happen and I'm here to help them" Doss said. “Customers are crying and scared. They don't know how they're going to get by, and our team is there to offer hope. We don't like to rush the calls." <br><br>“The work our customer service representatives are doing is essential in assuring the public health benefits of our water systems and solid waste disposal. Without it, the good work of Water Services and Public Works couldn't get done," said Assistant Director, Holly Rosenthal of Phoenix Water. <br><br>Doss and her team's dedication to getting the word out about the financial relief led to them make over 28,601 calls from July - October 2020. Doss' 'How can I help the customer?' attitude has come a long way in helping city of Phoenix customers find hope in a time when things seem so uncertain. <br><br>It is important for the staff to reach as many people as they can. Having Spanish speaking staff available to assist the significant Latino population in Phoenix, went a long way to reach an audience that may not have been able to connect otherwise. <br><br> The work the customer service staff is doing is ongoing, as the effects of the pandemic still linger. Their essential work has been supported by the City of Phoenix and due to the nature of the work, teleworking was not an option for Doss and her staff. The City of Phoenix issued a city-wide mask mandate, installed plexiglass to help create physical distance for employees, and provided hand sanitizer and masks. Some of the employees were relocated to different facilities to give, at minimum, six feet of distance. ​ <br> <br><br> <p> <strong>Media Contact: </strong> <br> Athena Sanchez<br> Public Information Officer, Phoenix Water <br> Cell: 602-621-0507<br> Email: <a target="_blank" href="https://action.phoenix.gov/c1.pl?608086ccbd057ec33d3cf694325093d06cd16183e37dc76f5e4f5473d5470209">athena.sanchez@phoenix.gov</a><br></p> </html></div>https://www.phoenix.gov/waterservicesNews



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