When a citywide survey showed that Phoenix residents were satisfied with the job department staff was doing maintaining the parks and preserves despite recent reductions, it surprised few employees. They take pride in their work and bring decades of collective experience to the job each and every day. Each month, we compile a Pride in Public Service newsletter that documents instances where a staff member went out of their way to provide exemplary customer service. The examples cited below show how our employees pride and sense of responsibility for their areas shines through:
Employee: Customer Service Clerk Robyn Jackson
” This is a note to inform you of the wonderful professional and caring work of Robin. I appreciate her efforts to locate me in order to return my day planner. She went the extra miles in finding my contact information and in contacting me. Her integrity, caring, and commitment to provide excellent service may not make the front page of many papers, but her excellence in providing service is a great example to us all.” E-mail from resident Pat Duran to Customer Service Clerk Robyn Jackson at Pecos Community Center who helped track down the owner of a lost Day Planner.
Employee: Park Foreman II Ruben Joya
“I lost my keys while playing with my dog and I asked Ruben for help. He was an angel and such a gentleman! Ruben stayed with me, re-walked my path to search, [sic] offered me water and his cell phone. Thanks Ruben – so glad you work for my city.” Note from Paradise Valley Park user Deanna Taylor to Park Foreman II Ruben Joya and Northeast Division staff
Employees: Recreation Coordinator II Robert Estfan ,Team Sports,
Staff at Papago, Rose Mofford and Desert West sports complexes
“I wanted to take the time to write on behalf of Cactus Cities Softball League and the Saguaro Cup Sports Festival to say what a fantastic job Robert Estfan and all of your staff did at Papago, Rose Mofford and Desert West this past Saturday and Sunday to help us hold our annual Saguaro Cup softball tournament!… we had 95 teams in our tournament, with 60 of those being from out of state, and several having traveled from Boston, Minneapolis, Cleveland, New York City, and even all the way from Vancouver, BC, Canada. With the unexpected severity and amount of rain we received … it was definitely a challenge to get the fields in playable condition, and Robert and his staff all went above & beyond to make this happen!! ” E-mail from Saguaro Cup Tournament Co-Director Roni Madrid regarding Recreation Coordinator II Robert Esteban and staff at each complex during the Cactus Cities Softball League and the Saguaro Cup Sports Festival.
Employee: Ranger II Elizabeth Smith
"On October 24 I got myself in a bind. I bit off more than I could chew in my planned loop and had to cut out on the west end of Chandler Blvd. Then compounded the problem by turning south on 17th Ave to W. Pecos. That’s when I called your office… the person I spoke to helped me get a cab back to my car and also had the cab bring water. I am very grateful for her help and concern, calling back to see how I was doing." E-mail from a lost South Mountain Park hiker regarding Ranger II Elizabeth Smith.
Employees: Gardener*Sprinkler System Manny Padia and Gardener Tyrone Pioche
“I wanted to express my appreciation for the Parks Department employee who cleaned the medians and City ROW on Wednesday, August 31, in the vicinity of Northern and 7th Avenue. They look beautiful! There had been broken parts of what had been a grocery store cart, partially hidden in a planter behind the bus stop. I was waiting for the bus Wednesday morning and pointed it out to the parks department employee who was working nearby. He was very cheerful and told me that he would take care of its removal. Sure enough when I went today it was gone, the planters are well manicured and cleaned out and they look beautiful! “ E-mail from resident Janet Reed.
Employee: Pro Shop Attendant Al Lopez and Encanto 9 Golf Course staff
“My son Luke and I would rather drive a few more miles to play at Encanto 9 because of the great, warm, friendly service we receive from the staff every time we go to play. Particularly Al, who knows all our names, and even asks by name when someone from the group doesn’t show up to play. My son is very pleased to see that someone that is not related to him calls him by his name. I have played at other courses, and the only ones servicing people that way are those where I usually pay over $100 to play. But I am obliged to say that for $10 nobody treats you better than Al and his stuff at Encanto 9.” E-mail from resident Ruben D. Martinez-Bareiro.
Employee: Recreation Leader Jona Banks
“Jona Banks was so patient and kind. I needed help finding a place to help my Autistic son practice sports. She explained everything to me in such a supportive and reassuring way. She was a blessing to my family.” Note from resident Stephanie Brown
Employees: Recreation Coordinator II Jeff Katzman, Recreation Coordinator III Julie Ebersole
“I just wanted to send a quick note and thank you for your excellent staff and facility at the Sunnyslope Community Center. I must say however I am compelled to write at this time just to say a job well done by your staff Jeff Katzman and Julie Ebersole and for the facility all of which all are great. Jeff and Julie, I believe went above and beyond to be helpful, accommodating and compassionate in working with me for the use of the facility.” E-mail from Joel McCabe regarding a memorial service staff arranged at Sunnyslope Community Center.