Paying your bill has never been easier! Below are our multiple payment options.
Please note we may only discuss account specific information with the primary account holder or an authorized user. If you are not listed on the account, please have the primary account holder call.
Pay your bill automatically using your checking or savings account by enrolling in AutoPay. The full amount of your bill will be deducted from your bank account on your bill's due date.
How to Enroll in AutoPay:
To enroll for autopay please visit https://www.phoenix.gov/payonline/FAQs, (If you've never used PHX Pay Online, it's easy to get started by visiting FAQ's.)
Chase Bank – any branch in person. Find a Chase branch.
If you pay the balance due by 5 p.m. on a regular business day, using Chase Bank, the customer should call Customer Service at 602-262-6251 to notify staff of the payment. Once staff has been notified, the City of Phoenix will restore water service the same day. If you pay your balance after 5 p.m. or on a holiday or weekend, water service will be restored the next business day.
ONLINE PAYMENT SERVICES – EASY and FAST ONE TIME PAYMENTS
Pay your bill online using your debit/credit card or use your checking, savings, or any account using ACH.
Debit / Credit card Payments https://paycityservices.phoenix.gov/
1. No registration required
2. You will need your 10-digit account number
3. You will need your service address
4. Follow prompts and enter information
5. Submit payment
6. American Express, VISA, MasterCard and Discover are accepted.
Bank Account - Free Electronic Check (echeck) Checking, savings, or any account using ACH – Schedule a one-time payment https://paycityservices.phoenix.gov/
1. No registration required2. If paying by free electronic check, you will need your bank routing number and checking or savings account number
3. You will need your 10-digit account number
4. You will need your service address
5. Follow prompts and enter information
6. Submit payment
*If you are subject to disconnection of service for non-payment or have already been disconnected, you must speak with a Customer Care representative by calling 602.262.6251, Monday through Friday, between 8:00 a.m. and 5:00 p.m .
Mail - Send the bottom portion of the bill with check or money orders payable to:
City of Phoenix
PO BOX 29100
Phoenix AZ 85038-9100
Use these helpful tips to ensure a smooth payment process:
- Please do not mail cash
- We accept check, money order, or cashier's check.
- Make checks payable to "City of Phoenix"
- Please do not staple or tape your check to the bottom portion of the bill
- Write your City Services 10-digit account number on the check
- Send the bottom portion of the bill
*If you are subject to disconnection of service for non-payment or have already been disconnected, you must speak with a Customer Care representative by calling 602.262.6251, Monday through Friday, between 8:00 a.m. and 5:00 p.m.
Overnight Mail
JPMorgan Chase (AZ1-2170)
ATTN: CITY OF PHOENIX WSD LOCK BOX #29100
2108 E Elliott Rd
Tempe, AZ 85283
Payment Arrangements https://payonline.phoenix.gov
Log in to your account to extend your due date and break your bill up into multiple payments
Phone:
24- hour automated IVR system - You can pay by phone through the City's automated IVR system at 602-262-6251. The IVR system is available 7 days a week 24 hours day. IVR accepts payments via American Express, MasterCard, Visa and debit cards with the Visa logo. We do not except accept prepaid credit cards.
Use these helpful tips to ensure a smooth payment process:
- Your City Services 10-digit account number
- Your credit or debit card
You will receive a payment confirmation number at the end of the call.
Other questions plus payments
Speak to a customer service agent about your questions first. After your questions are answered, you will then be transferred to our automated system. This is to make sure your information is secure. Call 602.262.6251, Monday - Friday 8:00 a.m. – 5:00 p.m.
*If you are subject to disconnection of service for non-payment or have already been disconnected, you must speak with a Customer Care representative by calling 602.262.6251, Monday through Friday, between 8:00 a.m. and 5:00 p.m.
In Person:
City of Phoenix Water Services bill payments can be made at any Chase Bank branch in the Phoenix metro area or the city’s official Pay Station located at 305 W. Washington St., Phoenix, Ariz., 85003.
For Chase Bank, customers will need to provide their water bill to the teller. Water bill payments at a Chase Bank branch can be made with Visa, MasterCard, debit card, cash, check, money order, or cashier’s check.
Lobby Hours:
8:30 to 5:00 pm Monday through Friday (excluding City observed holidays)
