About Our Services
Vision
We will provide superior water services while perpetuating environmental excellence and focusing on safety.
Mission
To provide high quality, reliable and cost effective water services that meet public needs and maintain public support.
The city of Phoenix Water Services Department consistently provides a reliable supply of drinking water that meets or surpasses all standards for health and safety at a lower cost than most southwest cities. More than 90 percent of the water delivered to our customers comes from surface water sources such as lakes, rivers and streams. The remaining water delivered to our customers comes from groundwater or wells. The surface water is treated at one of five water treatment plants.
After customers use the water, we then collect and treat it at one of the city's two wastewater treatment plants in such a manner that it meets all applicable standards which protect the environment. Most of the water is recycled or reclaimed and used for agricultural irrigation, industry or to water large turf areas such as golf courses.
The Water Services Department is comprised of approximately 1400 employees including engineers, technicians, field service representatives and office staff. The employees provide services to customers within a 540-square mile service area.
As a government agency. the city of Phoenix Water Services Department is fee-driven and thereby self-supporting.
Also, read recent news about the Water Services Department
If you have a service issue, please contact our Customer Services Division at (602) 262-6251 between the hours of 8 a.m. to 5 p.m., Monday through Friday. The least busy days to contact us are Tuesdays, Wednesdays and Thursdays. You can also send us an e-mail.
To contact us after hours or on weekends and holidays, please call (602) 261-8000.
