Public Works Department
Phoenix City Hall
200 W. Washington St.
Phoenix, AZ 85003
City business hours are 8 a.m. to 4 p.m., Monday through Friday, except for major holidays.
Use this service to request pickup if your trash/recycling container(s) were placed out, but did not get picked up on your collection day. You also may call 602-262-7251 at any time for help if you experience difficulties completing this request online.
Note: Your name must appear on the city utility bill for the address.
Please be aware that submitting this request online will not result in same-day pickup. Customers are given one no-charge courtesy service request per year. Additional requests for missed services will be $10 each, which will be added to your monthly bill.
To do this request you need to:
Your trash/recycle may not have been collected for a valid reason. Make sure that your request meets all the listed criteria below or we won't be able to collect your trash/recycle with a regular pickup request.