​In an Emergency or to report suspicious activity call 911 | To report a crime or non-emergency call 602-262-6151

Silent Witness 480-WITNESS

Phoenix Police Communications

PHX PD 911 logo 

Contact Us

Monday-Friday, 7:00am to 3:00pm


Email us at communicationstraining.ppd@phoenix.gov ​

Follow Us on Social Media

​​​Join OUR Team!

​​dispatcher in trainingfemale dispatcher​​​ 
  • ​​Fully Paid Training
  • Tuition Reimbursement up to $6,500 per Fiscal Year
  • ​Medical and Dental Coverage
  • Deferred Compensat​ion
  • Vacation and Sick Leave
  • Night and Weekend Shift Differential Pay​

Hiring Process

STEP 1:  Apply online at www.phoenix.gov/employment

Complete the required information and submit.

The results of the application and pre-screening process will be sent to your primary email address.

If eligible for the position, you will be contacted via email to move on in the next step of the hiring process. Be sure to check your junk mail folder as well.

STEP 2:  Typing Test from Dictation

Applicants will be wearing head phones, listening to a computerized female ​voice and typing what she tells them to type. There could be 3 tests. The first test is for practice to get familiar with the program. The last two tests may count for a score.

40 Net WPM or higher is a passing score.

STEP 3:  Computer Simulated Test – CritiCall

CritiCall is computerized simulator software that test the applicant's skills and abilities in data entry and multi-tasking. Applicants will wear headphones and be tested on areas such as:

  • Multitasking
  • Prioritization
  • Memory recall
  • Comprehension
  • Data Entry
  • Decision-making 

The test takes about an hour and 15 minutes to complete.

STEP 4: Panel Interview

STEP 5: Background Process

The Phoenix Police Department Background Packet will be completed by those who successfully complete each of the first four steps in the Communications hiring process. Successful applicants will be notified when to submit the background packet to the Phoenix Police Department Employment Services Bureau.

Download the Background Packet: Police Communication​s Operator Background Packet and Information (PDF)

  • Background Questionnaire Investigation and Interview: Applicants will be contacted by a background detective after the background packet has been received, to schedule a background interview.
  • Polygraph Examination: Applicants will be given a polygraph examination (lie detector test) administered by a trained, professional examiner. The test will confirm information noted on the applicant's background investigation packet.
  • Note: Process takes 4 to 8 weeks from time questionnaire is turned in

Please consider the following general disqualifiers before applying for the position:

  • Felonies: Conviction of a felony
  • Misdemeanors: Conviction of job-related misdemeanor within the last 3 years.
  • Drug Use: Illegal marijuana use occurring within the last 12 months
  • Other Illegal drug use occurring within the last 5 years
  • Financial: Job-related negative financial history occurring within the last 5 years
  • Driving: Job-related negative driving history occurring within the last 5 years

This is not an all-inclusive list. Other factors (i.e., poor driving record, immoral conduct, criminal activity, dishonesty) will also be assessed and may lead to disqualification. Individuals should consider all of these factors when applying. Exceptions may apply and will be reviewed on a case-by-case basis.

Step 6: Controlled Substance Screening
  • Applicants will be required to submit to a urinalysis at some point in the hiring process​