STEP 1: Apply online at
Complete the required information and submit.
The results of the application and pre-screening process will be sent to your primary email address.
If eligible for the position, you will be contacted via email to move on in the next step of the hiring process. Be sure to check your junk mail folder as well.
STEP 2: Typing Test from Dictation
Applicants will be wearing head phones, listening to a computerized female voice and typing what she tells them to type. There could be 3 tests. The first test is for practice to get familiar with the program. The last two tests may count for a score.
40 Net WPM or higher is a passing score.
STEP 3: Computer Simulated Test – CritiCall
CritiCall is computerized simulator software that test the applicant's skills and abilities in data entry and multi-tasking. Applicants will wear headphones and be tested on areas such as:
- Memory recall
- Data Entry
The test takes about an hour and 15 minutes to complete.
STEP 4: Panel Interview
STEP 5: Background Process
The Phoenix Police Department Background Packet will be completed by those who successfully complete each of the first four steps in the Communications hiring process. Successful applicants will be notified when to submit the background packet to the Phoenix Police Department Employment Services Bureau.
Download the Background Packet: Police Communications Operator Background Packet and Information (PDF)
Background Questionnaire Investigation and Interview: Applicants will be contacted by a background detective after the background packet has been received, to schedule a background interview.
Polygraph Examination: Applicants will be given a polygraph examination (lie detector test) administered by a trained, professional examiner. The test will confirm information noted on the applicant's background investigation packet.
Note: Process takes 4 to 8 weeks from time questionnaire is turned in
Please consider the following general disqualifiers before applying for the position:
Felonies: Conviction of a felony
Misdemeanors: Conviction of job-related misdemeanor within the last 3 years.
Use: Illegal marijuana use occurring within the last 12 months
Other Illegal drug use occurring within the last 5 years
Financial: Job-related negative financial history occurring within the last 5 years
Driving: Job-related negative driving history occurring within the last 5 years
This is not an all-inclusive list. Other factors (i.e., poor driving record, immoral conduct, criminal activity, dishonesty) will also be assessed and may lead to disqualification. Individuals should consider all of these factors when applying. Exceptions may apply and will be reviewed on a case-by-case basis.
Step 6: Controlled Substance Screening
- Applicants will be required to submit to a urinalysis at some point in the hiring process