Security and Privacy Statements


Phoenix.gov Security Statement
Phoenix.gov Privacy Statement
Information We Collect
Information You May Provide
Use of Cookies
Information Disclosure
External Link Disclaimer
Translation Widget Disclaimer
For More Information


​Phoenix.gov Security Statement

Thank you for visiting Phoenix.gov and reviewing our security statement. The purpose of this statement is to let you know how we protect information you may choose to provide to us.

The City has taken several steps to safeguard the integrity of its data and prevent unauthorized access to information it maintains, including but not limited to auditing, authentication, encryption, and monitoring. The City also employs technical and other safeguards to protect financial and other sensitive information for those who choose to do business with the City over the Web, such as making electronic payments for goods and services. These measures are designed and intended to prevent data corruption, block unknown or unauthorized access to our systems and information, and to provide reasonable protection of personally identifying information in our possession.

The City recognizes that there is no such thing as "perfect security," so this information should not be construed in any way as giving business, legal, or other advice, or warranting the security of information provided via the City's Website as fail proof.

Phoenix.gov Privacy Statement

Thank you for visiting Phoenix.gov and reviewing our privacy policy. The purpose of our policy is to inform you of the types of information we gather when you visit our site, how we may use that information, whether we disclose it to anyone, and who to contact with questions.

Information We Collect

When you visit our site, we do not collect your personal information, like your name or address, unless you choose to provide it to us. We do collect some technical information that's used to improve your visit to our site, to help us make the site more useful for you, and to learn about the number of visitors to our site and the types of technology our visitors use.

When you browse, read pages, or download information on Phoenix.gov, we automatically collect and store:

  • The IP address from which you access our site (an IP address is a number that is automatically assigned to your computer whenever you connect to the Internet)
  • The type of browser used to access our site (such as Chrome or Internet Explorer)
  • The date and time you access our site
  • The pages you visit, and
  • If you linked to Phoenix.gov from another website, the address of that website

Information You May Provide

You may choose to provide us with personal information, such as by filling out a form, signing up for an e-mail newsletter, or conducting an online transaction. We use the information you provide for its stated purpose, such as to respond to your questions, deliver information you have requested, register your opinion, or conduct a transaction.

Use of Cookies

Browser-based "cookies" are simple text files stored on your computer by your Web browser. There are basically two types of these cookies, persistent and non-persistent.

Persistent cookies stay on your computer even after you navigate away from Phoenix.gov. With your permission, we may use persistent cookies to increase the ease-of-use of our site.

Non-persistent cookies are automatically destroyed when you close your Web browser. We use non-persistent cookies in applications (such as the online job application) that keep track of your online session and make it possible for you to complete a form or use a function.

Information Disclosure

As a governmental agency, we are governed by public records laws. Any information that we receive through the use of our site is subject to the same provisions as information provided on paper.

If you send us e-mail, we may redirect your message to another governmental agency or person who is in a better position to answer your question or handle your message. We only share the information you provide with another agency if your inquiry relates to that agency or as otherwise required by law. Your e-mail and information contained within it could also be released to a media outlet through a formal public records request. This may include your name and e-mail address. Therefore, before you submit e-mail to the city of Phoenix, you should understand it is not private or confidential.

Otherwise, we do not share personally identifying information with any third party without your permission. We disclose only in aggregate form our statistical analyses or demographics of users to third parties. This information is not reported or used in any manner that would reveal personally identifying information and is not released to any outside parties unless we are legally required to do so in connection with law enforcement investigations or other legal proceedings.

External Link Disclaimer

Links to External Sites open in a new window and leave the City of Phoenix website.

The City of Phoenix website contains links to various other websites operated by other government agencies, nonprofit organizations and private businesses. When you follow an external link to another site, you are no longer on the City of Phoenix website and these policies will not apply to other sites. When you follow an external link to another website, you are subject to the privacy policy of that new site. Links to websites outside of City of Phoenix government are offered solely for your convenience; they do not constitute an endorsement and are not a recommendation of any product, service, or organization.

The City of Phoenix is not responsible for and has no control over the policies or content of any third-party sites. Any concerns or comments related to the contents of the sites accessed through external links should be directed to the author of that website. Use of any information obtained from such external links is voluntary, and reliance on it should only be undertaken after an independent review of its accuracy, completeness, efficacy, and timeliness.

Neither the City of Phoenix, nor any agency, officer, employee, or contractor of the City of Phoenix warrants the accuracy, reliability, or timeliness of any information published by external sites, nor endorses any content, viewpoints, products, or services linked from external sites, and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Portions of such information may be inaccurate or outdated. Any person or entity that relies on any information obtained from external sites does so at his or her own risk.  Updated December 2016.

Translation Widget Disclaimer

The City of Phoenix website can be translated into many different languages using Microsoft Translate Web Widget, a third party service (the "Service") that provides automated computer translations of web pages. This Translation Service is offered to you ("User" or "You") as a public service at no cost.

The content of this site originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. By choosing a language from the Microsoft Translate Web Widget menu, the user accepts the legal implications of any shortcomings or differences in the translation.

PLEASE READ THIS DISCLAIMER CAREFULLY BEFORE USING THE SERVICE.

While Microsoft's translation service uses state-of-the-art technology, it does so without the intervention of human translators. Thus, the translations provided as part of the service are only an approximation of the website's original content. You should not rely on Microsoft Translate Web Widget to provide an exact translation of the website. NOT all text may be translated correctly and some portions of the website may not be translated at all. Some files and other items cannot be translated, including but not limited to, video content, graphical buttons, dynamic pages, drop down menus, graphics, photos, or text on photos. In addition, some applications and/or services may not work as expected when translated.

The City of Phoenix has no control over the nature, content, and availability of the service, and accordingly, cannot guarantee the accuracy, reliability, or timeliness of the translation. Neither the City of Phoenix, nor its employees, accept liability for any inaccuracies or errors in the translation or liability for any loss, damage, or other problem, including without limitation, indirect or consequential loss or damage arising from or in connection with using the Microsoft Translate Web Widget. Translations are provided "as is." No warranty of any kind, either expressed or implied, is made as to the accuracy, correctness, or reliability of any translations made from English into any other language. The official text is the English version of the website. Updated December 2016.

For More Information

If you have questions about this privacy policy, or if you believe that the City of Phoenix is using your personally identifying information for a purpose other than described here, please contact the City's Information Security & Privacy Office.