City of Phoenix Utility Permit Information Management System (UPIMS)

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The UPIMS application is used to view water and sewer infrastructure to aid in the utility coordination, planning and design process as it relates to utility work efforts in the City of Phoenix right-of-way.  This is a view only application and is meant to provide infrastructure planning assistance to utility company employees working on permitted utility projects in the City of Phoenix right-of-way.

Critical infrastructure including the City of Phoenix water and wastewater systems is protected under federal, state, and local laws. On October 31, 2001 the Phoenix City Council passed Ordinance G-4396 which restricts access to sensitive water and sewer infrastructure record drawings, plans, and specifications to help protect these systems.  As a result, prior authorization is required to gain access to this application to view protected and sensitive infrastructure information.  The authorization does require a maximum risk background check performed by the City of Phoenix Water Department's contracted background screening vendor TRUVIEW before UPIMS application access will be granted.

Utility Permit Status is no longer available in UPIMS. Please reach out to your City of Phoenix utility coordinator for more assistance.

The UPIMS application will now require every individual who needs access to the application to pay for and submit to a "Maximum Risk" background screening check done only through the city's contracted background screening Vendor (TRUVIEW) before the UPIMS application registration process can be approved and completed.  Please visit the TRUVIEW Screening Portal to begin the process. 

All current approved UPIMS users will continue to retain access under their previous background screening process until their two-year expiration date at which time each and every UPIMS user who's application access is expiring will be required to submit for a new background screening utilizing the new screening vendor and process at the contractors expense.  Contractor paid screening Approval's through TRUVIEW will be good for three years!

The reason for this change:  In an effort to keep utility rates as low as possible for our residents the Water Services Department can no longer absorb the cost of providing contractor background screenings to utility contractors seeking access to protected water and sewer critical  infrastructure.  These costs have become  exorbitant for the Water Service Department and have  necessitated the need to require contractors to pay for their own Maximum Risk screening prior to being granted access to critical water and sewer  infrastructure rather than passing that cost off to our residents through the city water bill.


STEP 1:  Visit the TRUVIEW Screening Portal, fill out and submit as instructed on the form. (Please note: The city takes great care in protecting your personal information and adheres to strict administrative regulations regarding the handling and securing of personal identifying information)

STEP 2:  After the background check has been processed and approved (typically 1 week or less depending on volume) Launch UPIMS and register as a new user.

STEP 3:  After registering as a new UPIMS user you will be sent a verification email.  After verification is complete your UPIMS access will be enabled within 24hrs.

Note:  ***New password policy requirements for UPIMS go into effect on February 15th 2024 *** 

(new password complexity rules are as follows:) 

  • Minimum length is 14 characters.
  • Uppercase character (A-Z)
  • Lowercase character (a-z)
  • Number (0-9)
  • Special character (e.g. !, @, #). Do not use ?, %, or *.
  • Users will be required to reset their password every 90 days.
  • Users will be shown a warning message 5 days prior to the end of the 90-day period
  • Users will be locked out of system if password reset is not completed. 
  • Users will be locked out of UPIMS after inactivity over a 90-day period. 

Please send any questions via email to

There are instructions provided on the form to submit your request for access to the UPIMS application.  For any other comments regarding UPIMS access or the use of this application please email  

Regulatory References related to the handling of critical infrastructure information can also be found in Arizona Revised Statutes 49-205 A.2 and 41-1801.3.5, and Phoenix City Code Chapter 2, Section 28. All applicants are subject to the terms and conditions found within.

Launch UPIMS