Release 1 includes the following Single Family Residential categories:

• Single-family Plan Review, including Historic Preservation Certificates of No Effect and Building Code Modifications
• Residential Permits, including Demolition, Fences and Swimming Pools
• Residential Building Inspections, including Civil over-the-counter permits for Driveways, Sewer Lateral Taps and Pavement Restoration
• Non-Permitted Construction, Elevators and Self-Certification​
  

Release 2 includes the following Historic Preservation (HP) and Planning application types:

• Certificate of Appropriateness and Request for HP Demolition Approval
• ​Administrative Temporary Use Permits (ATUP), Alternative Dustproofing, Annexation, General Plan Amendments, Rezoning, Zoning Adjustments, Zoning Clearance, Zoning Verification Letters, Medical Marijuana, Planning Hearing Officer, Downtown Sign Plans, and Zoning Pre-Application

Future SHAPE PHX releases to include the following Categories:

• Commercial Plan Review, including Annual Facilities Program (AFP), and Residential Subdivisions
• Commercial Permits and Inspections, including all Building, Civil, Fire and Site Planning
• Any other disciplines not covered in Release 1 and 2​
  
  

Anyone who researches, submits, intakes, reviews, permits, or inspects projects for Zoning, Site Planning, Historic Preservation, Fire Prevention, Building or Civil development will have access to the new system. This includes users who input fees or make, process, or reconcile payment(s). Customers will be presented with a variety of new ways to submit various applications, plans and/or documents, obtain approvals and/or permits, pay fees, schedule inspections and check project status.​

SHAPE PHX will provide an enhanced user experience with easier navigation and more self-service options for our customers. SHAPE PHX will manage application intake, inspection orders, workflow, status, and reports. A new secure system will significantly benefit our customers through improved customer service, added transparency, and increased efficiency of services that Planning & Development provides to our community. 

 
The best part of SHAPE PHX for our customers will be the SHAPE PHX Portal. The Portal will be available 24/7 and allow customers that register to do the following from any location; submit applications, check plan review status, share application records with other users, request meetings with staff, upload documents, request inspections and pay fees online.

Yes, EPR will still be available. Instead of using two systems to submit projects for electronic plan review. The SHAPE PHX Portal will allow for convenient access to submit permit applications, upload files, check status, pay fees, download correction mark-ups and approved plan sets along with permits and receipts, share permit records with other users and schedule inspections all from one system.​​

The SHAPE PHX Team is collaborating with several vendors during this effort to achieve goals and assure the project is a success. See below for more information on these great companies.   

Gartner

Gartner Inc. is the world’s leading authority on the business of IT. Gartner brings public sector consulting experience with extensive planning and development expertise. Gartner Consulting’s Center for Excellence in Land Management is focused on permitting, land use, and licensing systems in the public sector through work with numerous government agencies starting over a decade ago. Gartner conducted a readiness risk assessment, developed detailed business and technical requirements for the Request for Proposal, supported vendor selection, negotiation, and continues to provide overall project assurance.

For more information about Gartner Inc., visit them at gartner.com/en.

Accenture

Accenture, LLP was chosen through a competitive procurement process to implement the Salesforce-BasicGov software solution. Accenture is a global management consulting, technology services company with extensive government experience. The Accenture contract includes project management, software programming and configuration, data conversion, systems integration, and training for the SHAPE PHX solution.

For more information about Accenture, LLP, visit them at: accenture.com/us-en.

Salesforce

Salesforce is an enterprise cloud computing software solution that services more than 1,000 government agencies. The SHAPE PHX solution will run off the Salesforce platform, which will bring all the following business applications into one integrated system. More information about Salesforce can be found at salesforce.com.

Clariti

Clariti will be the primary Salesforce application used for Planning, Zoning, Plan Review, and Permitting. Clariti is 100% cloud-based and features one login, convenient access to plan status, tracking and correction comments and improved communication tools between plan review staff and the submitter. To learn more about Clariti, visit them at claritisoftware.com.

​​Whatfix

Whatfix is a digital adoption platform that is integrated with the SHAPE PHX Portal. Whatfix will help onboard users to learn a new business application and enhance the customer service experience by utilizing step-by-step walkthroughs, smart tips, and self-help menus. To learn more about Whatfix, visit them at whatfix.com.​

Bluebeam

Bluebeam is a robust plan review editing software application that will be integrated into the Clariti system. Some of Bluebeam's capabilities include plan review, file management and real-time collaboration, along with a dynamic and customizable markup tool chest. To learn more about Bluebeam, visit them at bluebeam.com.