Release 1 of SHAPE PHX – Phoenix's new permitting system is now LIVE for residential single family projects! 

Click here​ to go to the SHAPE PHX portal for residential projects!​

  • Customers submitting single-family residential applications, applying for PDD licenses or registrations should now create a new user account. 
  • Customers that have projects in both Release 1 and future releases will work out of both the old system (PDD Online and ProjectDox) and the SHAPE PHX portal. 
  • All Residential PV Solar should be submitted to pdd.photovoltaic.residential@phoenix.gov​.​


The mission of the SHAPE PHX project is to upgrade the primary legacy​ business applications for Planning & Development's (PDD) land management/permit tracking software systems with a modern solution that supports planning, development, and regulation.


The SHAPE PHX project focuses on acquiring a system that updates the core permit managing abilities with integrated, streamlined, and next-generation workflow processes.  As community needs change, PDD will keep pace by updating systems to incorporate forward-thinking functionality. The SHAPE PHX solution provides a near-seamless overall experience to PDD internal and external customers while integrating closely with proven PDD processes and tools used today.


The legacy systems in use today support nearly  91,000 visitors to the development center (beginning March 23, 2020, visits to the development center were by appointment only due to the COVID-19 pandemic) with over 43,000 permits, 272,000 inspections and $5.6 billion in total construction permit valuation last fiscal year. (FY 2019-2020). Electronic Plan Review submittals increased from 1,899 in FY 2018-2019 to 4,734 in FY 2019-2020, most of which came in after March 2020.

The goal is to create a heightened user experience for external customers to submit, track, and interact with staff while applications are processed more efficiently through the Historic Preservation, Planning and Zoning, Permitting, Plan Review, and Inspection Processes. Combining existing business applications into integrated processes will streamline the process for both internal and external users.​​

If you have questions or issues, please email the SHAPE PHX team at shapephx@phoenix.gov.​

​Release 1 includes:

  • Residential (Single-Family Plan and Duplex Units) Plan Review and Permits:

    • Demolitions
    • Code Modifications (Residential & Commercial)​
    • New Custom Homes
    • Additions
    • Accessory Structures
    • Mobile Home Placement
    • Repairs/Replacment
    • Pools
    • Fences
    • Residential Permit by Inspection
    • Online Permits/Clearances
  • Licenses and Registrations:

    • ​Journeyman 
    • Apprentice
    • Special Inspector
    • Self-Certification
    • Peer Registrations
    • Elevator Operating Permits
    • Fire Dept. Annual Operating Permit Registrations​


What is SHAPE PHX?

SHAPE PHX is the name of the project selected to replace the legacy business applications for the Planning & Development Department’s (PDD) land management/permit tracking software systems. This multi-year project will consolidate existing applications into one modern enterprise system that provides a single source for land management information.

SHAPE PHX will be delivered in two releases, one in early 2022 and the second in Summer 2022 mid-late 2022. ​​​

What is in each of the two releases of SHAPE PHX?

Release 1, planned for June 6, 2022, will include: 

• Residential, single-family plan review, including Historic Preservation Certificates of No Effect; and​ building code modifications

• Residential Permits, including Demolition, Fences and Swimming Pools;

• Residential Inspections, • Civil over-the-counter permits for Driveways, Sewer Lateral Taps and Pavement Restoration;

• Non-permitted construction; and

• Elevators 

Release 2 will include:

  • Commercial Plan Review, including Annual Facilities Program (AFP),  and Residential Subdivision;

  • Historic Preservation Hearings;

  • Office of Customer Advocacy;

  • Permits, including all Building, Civil and Fire;

  • Planning (Long Range Planning, Signs, Site Planning and Zoning);

  • Self-Certification; and

  • Anything else not covered in Release 1.​

Who will use SHAPE PHX?

Anyone who researches, submits, intakes, reviews, permits, or inspects projects for Zoning, Site Planning, Historic Preservation, Fire Prevention, Building or Civil development will have access to the new system. This includes users who input fees or make, process or reconcile payment(s). Customers will be presented with a variety of new ways to submit various applications, plans and/or documents, obtain permits, pay fees, and check project status.

What kind of features can we expect with SHAPE PHX?

It will provide an enhanced user experience with easier navigation and more self-service options for our customers. SHAPE PHX will manage application intake, inspection orders, workflow, status and reports. A new secure system will significantly benefit our customers through improved customer service, added transparency, and increased efficiency of services that Planning & Development provides to our community.  

The best part of SHAPE PHX for our customers will be the SHAPE PHX Customer Portal. The Portal will be available 24/7, and allow customers that register to do the following from any location; submit applications, check plan review status, request meetings with staff, upload documents, request inspections and pay fees online.

Will Electronic Plan Review (EPR) still be available?

Yes, EPR will still be available. SHAPE PHX will be utilizing Bluebeam as the mark-up tool for EPR. Bluebeam is a robust plan review editing software application that will be integrated into the Clariti system. Some of the new EPR features in the SHAPE PHX Customer Portal include one login, convenient access to upload documents, plan status, tracking and correction comments and improved communication tools between plan review, staff and the submitter.​

Is SHAPE PHX collaborating with anyone during the implementation of this project?

Yes, the SHAPE PHX Team is collaborating with several vendors during this effort to achieve goals and assure the project is a success. See below for more information on these great companies.   


Gartner Inc. is the world’s leading authority on the business of IT. Gartner brings public sector consulting experience with extensive planning and development expertise. Gartner Consulting’s Center for Excellence in Land Management is focused on permitting, land use, and licensing systems in the public sector through work with numerous government agencies starting over a decade ago. Gartner conducted a readiness risk assessment, developed detailed business and technical requirements for the Request for Proposal, supported vendor selection, negotiation, and continues to provide overall project assurance.

For more information about Gartner Inc., visit them at gartner.com/en.


Accenture, LLP was chosen through a competitive procurement process to implement the Salesforce-BasicGov software solution. Accenture is a global management consulting, technology services company with extensive government experience. The Accenture contract includes project management, software programming and configuration, data conversion, systems integration, and training for the SHAPE PHX solution.

For more information about Accenture, LLP, visit them at: accenture.com/us-en.


Salesforce is an enterprise cloud computing software solution that services more than 1,000 government agencies. The SHAPE PHX solution will run off the Salesforce platform, which will bring all the following business applications into one integrated system. More information about Salesforce can be found at salesforce.com.


Clariti will be the primary Salesforce application used for Planning, Zoning, Plan Review, and Permitting. Clariti is 100% cloud-based and features one login, convenient access to plan status, tracking and correction comments and improved communication tools between plan review staff and the submitter. To learn more about Clariti, visit them at claritisoftware.com.


Bluebeam is a robust plan review editing software application that will be integrated into the Clariti system. Some of Bluebeam's capabilities include plan review, file management and real-time collaboration, along with a dynamic and customizable markup tool chest. To learn more about Bluebeam, visit them at bluebeam.com.

Video Tutorials​:

Click HERE for the entire playlist.

The SHAPE PHX TEAM is here to help! Our staff created a series o​f video tutorials​ that can help you create an account, navigate the portal, share your screen with a staff member and more! Check out the first of the video the series below.

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Contact the SHAPE PHX team at shapephx@phoenix.gov

The chart above shows the history of SHAPE PHX, beginning in 2016 with the  Requests for Information (RFI) for a New Land Management System through February of 2021 and includes the plans through Summer 2021.