Release 1 of SHAPE PHX – Phoenix's new permitting system is now LIVE for residential single family projects!
Click here to go to the SHAPE PHX portal for residential projects!
Customers submitting single-family residential applications, applying for PDD licenses or registrations should now create a new user account at the link below. Customers that have projects in both Release 1 and future releases will work out of both the old system (PDD Online and ProjectDox) and the SHAPE PHX portal.
SHAPE PHX Customer Portal Guide PDF
SHAPE PHX EPR Submittal Guide PDF
SHAPE PHX New Submittal Workflow PDF
SHAPE PHX Mid-Review Workflow PDF
SHAPE PHX Resubmittal Workflow PDF
SHAPE Customer Portal FAQ PDF
The mission of the SHAPE PHX project is to upgrade the primary legacy business applications for Planning & Development's (PDD) land management/permit tracking software systems with a modern solution that supports planning, development, and regulation.
The SHAPE PHX project focuses on acquiring a system that updates the core permit managing abilities with integrated, streamlined, and next-generation workflow processes. As community needs change, PDD will keep pace by updating systems to incorporate forward-thinking functionality. The SHAPE PHX solution provides a near-seamless overall experience to PDD internal and external customers while integrating closely with proven PDD processes and tools used today.
WHAT DOES THAT MEAN?
The legacy systems in use today support nearly 91,000 visitors to the development center (beginning March 23, 2020, visits to the development center were by appointment only due to the COVID-19 pandemic) with over 43,000 permits, 272,000 inspections and $5.6 billion in total construction permit valuation last fiscal year. (FY 2019-2020). Electronic Plan Review submittals increased from 1,899 in FY 2018-2019 to 4,734 in FY 2019-2020, most of which came in after March 2020.
The goal is to create a heightened user experience for external customers to submit, track, and interact with staff while applications are processed more efficiently through the Historic Preservation, Planning and Zoning, Permitting, Plan Review, and Inspection Processes. Combining existing business applications into integrated processes will streamline the process for both internal and external users.