About SHAPE PHX    Puzzle Piece Logo SHAPE PHX


The mission of the SHAPE PHX project is to upgrade the primary legacy business applications for Planning & Development's (PDD) land management/permit tracking software systems with a modern solution that supports planning, development, and regulation.


The SHAPE PHX project focuses on acquiring a system that updates the core permit managing abilities with integrated, streamlined, and next generation workflow processes.  As community needs change, PDD will keep pace by updating systems to incorporate forward-thinking functionality. The SHAPE PHX solution provides a near seamless overall experience to PDD internal and external customers while integrating closely with proven PDD processes and tools used today.


The legacy systems in use today support nearly 118,000 visitors to the development center with over 44,000 permits, 260,000 inspections and $4.7 billion in total construction permit valuation last fiscal year. (FY 2018/2019)

The goal is to create a heightened user experience for external customers to submit, track, and interact with staff while applications are processed more efficiently through the Historic Preservation, Planning and Zoning, Permitting, Plan Review, and  Inspection Processes.  Combining existing business applications into integrated processes will streamline the process for both internal and external users.​

​Chart above shows history of SHAPE PHX, beginning in 2016 with the a Requests for Information (RFI) for a New Land Managment System through December of 2019 with the Project Initiation and Planning.


What is SHAPE PHX?

SHAPE PHX is the name of the project selected to replace the legacy business applications for the Planning & Development Department’s (PDD) land management/permit tracking software systems. This multi-year project will consolidate existing applications into one modern enterprise system that provides a single source for land management information.

Who is impacted by SHAPE PHX?

Anyone who researches, submits, intakes, reviews, permits, or inspects projects for Zoning, Site Planning, Historic Preservation, Fire Prevention, Building or Civil development will have access to the new system. This includes users who input fees or make, processes, or reconcile payment(s).

  • Customers will be presented with a variety of new ways to submit various applications, plans and/or documents, obtain permits, pay fees, and check project status.

What kind of features can we expect with SHAPE PHX?

Some of the features of SHAPE PHX will include:

  • Increased customer self-service options and access to information.
  • A single online point of contact for submitting applications, viewing plans and documents, checking plan status, and making payments.
  • Seamless integration within the system to create an enhanced user experience.
  • Increased automated workflow processing which will increase accuracy and efficiency by reducing manual processing by PDD staff.

Will Electronic Plan Review (EPR) still be available?

Yes, EPR will still be available. ProjectDox will now be integrated into the SHAPE PHX solution and some of the new features that users can expect are single sign-on, convenient access to plan status, tracking and correction comments, and improved communication tools between plan review staff and the submitter.

Is SHAPE PHX collaborating w​ith anyone during the implementation of this project?

Yes, the SHAPE PHX Team is collaborating with several vendors during this effort to achieve goals and assure the project is a success. See below for more information on these great companies.   


Gartner Inc. is the world’s leading authority on the business of IT. Gartner brings public sector consulting experience with extensive planning and development expertise. Gartner Consulting’s Center for Excellence in Land Management is focused on permitting, land use, and licensing systems in the public sector through work with numerous government agencies starting over a decade ago. Gartner conducted a readiness risk assessment, developed detailed business and technical requirements for the Request for Proposal, supported vendor selection, negotiation, and continues to provide overall project assurance.

For more information about Gartner Inc., visit them at


Accenture, LLP was chosen through a competitive procurement process to implement the Salesforce-BasicGov software solution. Accenture is a global management consulting, technology services company with extensive government experience. The Accenture contract includes project management, software programming and configuration, data conversion, systems integration, and training for the SHAPE PHX solution.

For more information about Accenture, LLP, visit them at:


Salesforce is an enterprise cloud computing software solution that services more than 1,000 government agencies. More information about Salesforce can be found at:


The primary Salesforce application will be the BasicGov Planning, Zoning, Plan Review, and Permitting software application. To learn more about BasicGov, visit them at: ​

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