SHAPE PHX

SHAPE PHX is the name of the project selected to replace the legacy business applications for the Planning & Development Department’s (PDD) land management/permit tracking software systems. This multi-year project will consolidate existing applications into one modern enterprise system that provides a single source for land management information.

SHAPE PHX will be delivered in two releases, one in early 2022 and the second in Summer 2022 mid-late 2022. ​​​

Release 1, planned for June 6, 2022, will include: 

• Residential, single-family plan review, including Historic Preservation Certificates of No Effect; 

• Residential Permits, including Demolition, Fences and Swimming Pools;

• Residential Inspections, • Civil over-the-counter permits for Driveways, Sewer Lateral Taps and Pavement Restoration;

• Non-permitted construction; and

• Elevators 

Release 2 will include:

• Commercial Plan Review, including Annual Facilities Program (AFP), Building Code Modifications and Residential Subdivision;
  

• Historic Preservation Hearings;

• Office of Customer Advocacy;
  

• Permits, including all Building, Civil and Fire;

• Planning (Long Range Planning, Signs, Site Planning and Zoning);

• Self-Certification; and

• Anything else not covered in Release 1.​

Anyone who researches, submits, intakes, reviews, permits, or inspects projects for Zoning, Site Planning, Historic Preservation, Fire Prevention, Building or Civil development will have access to the new system. This includes users who input fees or make, process or reconcile payment(s). Customers will be presented with a variety of new ways to submit various applications, plans and/or documents, obtain permits, pay fees, and check project status.

It will provide an enhanced user experience with easier navigation and more self-service options for our customers. SHAPE PHX will manage application intake, inspection orders, workflow, status and reports. A new secure system will significantly benefit our customers through improved customer service, added transparency, and increased efficiency of services that Planning & Development provides to our community.  

The best part of SHAPE PHX for our customers will be the SHAPE PHX Customer Portal. The Portal will be available 24/7, and allow customers that register to do the following from any location; submit applications, check plan review status, request meetings with staff, upload documents, request inspections and pay fees online.

Yes, EPR will still be available. SHAPE PHX will be utilizing Bluebeam as the mark-up tool for EPR. Bluebeam is a robust plan review editing software application that will be integrated into the Clariti system. Some of the new EPR features in the SHAPE PHX Customer Portal include one login, convenient access to upload documents, plan status, tracking and correction comments and improved communication tools between plan review, staff and the submitter.​

Yes, the SHAPE PHX Team is collaborating with several vendors during this effort to achieve goals and assure the project is a success. See below for more information on these great companies.   

Gartner

Gartner Inc. is the world’s leading authority on the business of IT. Gartner brings public sector consulting experience with extensive planning and development expertise. Gartner Consulting’s Center for Excellence in Land Management is focused on permitting, land use, and licensing systems in the public sector through work with numerous government agencies starting over a decade ago. Gartner conducted a readiness risk assessment, developed detailed business and technical requirements for the Request for Proposal, supported vendor selection, negotiation, and continues to provide overall project assurance.

For more information about Gartner Inc., visit them at gartner.com/en.

Accenture

Accenture, LLP was chosen through a competitive procurement process to implement the Salesforce-BasicGov software solution. Accenture is a global management consulting, technology services company with extensive government experience. The Accenture contract includes project management, software programming and configuration, data conversion, systems integration, and training for the SHAPE PHX solution.

For more information about Accenture, LLP, visit them at: accenture.com/us-en.

Salesforce

Salesforce is an enterprise cloud computing software solution that services more than 1,000 government agencies. The SHAPE PHX solution will run off the Salesforce platform, which will bring all the following business applications into one integrated system. More information about Salesforce can be found at salesforce.com.

Clariti

Clariti will be the primary Salesforce application used for Planning, Zoning, Plan Review, and Permitting. Clariti is 100% cloud-based and features one login, convenient access to plan status, tracking and correction comments and improved communication tools between plan review staff and the submitter. To learn more about Clariti, visit them at claritisoftware.com.

Bluebeam

Bluebeam is a robust plan review editing software application that will be integrated into the Clariti system. Some of Bluebeam's capabilities include plan review, file management and real-time collaboration, along with a dynamic and customizable markup tool chest. To learn more about Bluebeam, visit them at bluebeam.com.