A coordinated response to work with neighborhoods and indivduals experiencing homelesness to educate and focus on solutions​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​


 PHX C.A.R.E.S. at Work



PHX CARES HOW IT WORKS1657 Assets/How It Works Slider.jpgPHX CARES HOW IT WORKS Assets/Forms/DispForm.aspx?ID=1657 ​PHX C.A.R.E.S. is a coordinated response to work with neighborhoods and individuals experiencing homelessness to educate and focus on solutions. Download and see how PHX C.A.R.E.S. works. <div class="ExternalClass1F30CB0E173446DDA324360967B6E3FA"><p>​PHX C.A.R.E.S. is a coordinated response to work with neighborhoods and individuals experiencing homelessness to educate and focus on solutions. Download and see how PHX C.A.R.E.S. works. <br></p></div>0x0101009148F5A04DDD49CBA7127AADA5FB792B00AADE34325A8B49CDA8BB4DB53328F214007F80A03ACE71234A93E8BBD7B87318C1Image
WORKING TOGETHER 1658 Assets/Working Together Slider.jpgWORKING TOGETHER Assets/Forms/DispForm.aspx?ID=1658 Did you know there are city programs here to help organize and connect neighbors? From connecting neighbors for community meetings to organizing neighborhood cleanups, there is help to beautify your neighborhoods and to increase the sense of community. ​ <div class="ExternalClass46B6A46A1D9C4CA6BBA5B75F39081557"><p>Did you know there are city programs here to help organize and connect neighbors?  From connecting neighbors for community meetings to organizing neighborhood cleanups, there is help to beautify your neighborhoods and to increase the sense of community. ​<br></p></div>0x0101009148F5A04DDD49CBA7127AADA5FB792B00AADE34325A8B49CDA8BB4DB53328F214007F80A03ACE71234A93E8BBD7B87318C1Image



Leading With Services, Phoenix Brings Resources to Homeless During Community Clean Up Services2/6/2020 4:00:00 PM With Services, Phoenix Brings Resources to Homeless During Community Clean Up<div class="ExternalClassFAFC9D61FD134161A83003FE6101C815"><html> <div>​In an effort to help those experiencing homelessness get connected with much-needed services, the city of Phoenix started a three-day, multi-agency outreach effort around the nonprofit Human Services Campus Wednesday morning. </div><div> </div><div>Six community nonprofits joined the city in the three-day campaign, providing a variety of resources directly to people who had been staying on the street near the campus, at the intersection of 11th Avenue and Madison Street. </div><div> </div><div>Social workers and other workers trained in homeless outreach offered shelter services, and resources meant to target some of the causes of homelessness, including treatment for drug and alcohol abuse, mental health counseling and resources, and referrals to crisis response units for urgent health and safety needs. Workers also shared information on programs specific for women and families, and displaced veterans. It's that array of services and programs that proves most effective in helping those in need, according to Tamyra Spendley, a Deputy Director with Phoenix's Human Services Department.</div><div> </div><div> “As we see the homeless population increase across the nation, it is most important to remember the solution comes only with everyone working together," Spendley noted.  “We combined the engagement outreach to begin with the weekly cleanup the city does around the campus."   </div><div> </div><div>Coordinated outreach efforts like these are part of a citywide approach to helping people experiencing homelessness, and neighborhoods throughout Phoenix where facilities like the Homeless Services Campus do not exist. PHX C.A.R.E.S. focuses on addressing homelessness by using resources from departments throughout the city to provide direct services to individuals, support for neighborhoods and clean up assistance where necessary. The single point of contact helps the city to streamline its response, and better track how the multiple departments' services are being used.</div><div> </div><div>Through the course of Wednesday morning's cleanup and engagement, outreach teams were able to contact 84 people and were able to successfully place 12 individuals, including two seniors, in temporary housing – a crucial first step to addressing long-term homelessness.  Outreach efforts to connect homeless individuals to services will continue through Friday evening.</div><div> </div><div>For years, the city of Phoenix Police and Streets Transportation departments have conducted a coordinated cleanup of the area outside the Human Services Campus on Wednesday mornings. On average, the city's Street Transportation Department removes 2.31 tons of items from the roadways and sidewalks during the weekly cleanup.  </div><div> </div><div>“It has gotten worse over the last three months, so it is really a great thing to see the city out here," Ian Francis, a business owner near the Human Services Campus said.  </div><div> </div><div>The nonprofit Human Services Campus is a 10-acre homelessness services facility located between the downtown core and the Arizona State Capitol Mall that was opened in 2005 to bring nonprofits and providers together in a homeless services campus.</div><div> </div><div>“Even though the Human Services Campus is the largest concentration of service providers for those experiencing homelessness, it is only by cities working together regionally that we can meet the needs and assist in the change," Spendley said. </div><div> </div><div>If you or someone you know needs resources to address homelessness, you can contact PHX C.A.R.E.S. at 602-262-6251, or <a target="_blank" href="/atyourservice">submit a request online​</a>.</div></html></div>
City of Phoenix to Host Four Virtual Community Meetings on Proposed Strategies to Address Homelessness Plan Services8/11/2020 4:00:00 PM of Phoenix to Host Four Virtual Community Meetings on Proposed Strategies to Address Homelessness Plan <div class="ExternalClassACDF9153383347CBB4AA1CA9B0EAFA01"><html> <p>​The public is invited to attend an upcoming virtual community meeting to discuss the proposed Strategies to Address Homelessness Plan <a href="/humanservicessite/Documents/Final%20Report_Homeless%20Strategies_061820_52.pdf" target="_blank">(English PDF)</a> <a href="/humanservicessite/Documents/Spanish%20Translation%20Report_Homeless%20Strategies.pdf" target="_blank">(Spanish PDF)</a> that focuses on service priorities and sustainable solutions for both those experiencing homelessness and the community impacted by encampments. Much of the information being presented during these meetings, including background and history of the city's efforts to address homelessness, can be found at <a href="/humanservices/homelesshelp" target="_blank"></a>. </p> <p> <strong>Meeting Dates/Times:</strong> <br> </p> <ul> <li>Tuesday, August 11, 2020, 5:30 p.m. Virtual Meeting. </li> <li>Wednesday, August 12, 2020, 5:30 p.m. Bilingual Virtual Meeting. </li> <li>Monday, August 17, 2020, 5:30 p.m. Virtual Meeting. </li> <li>Wednesday, August 19, 2020, 12:00 p.m. Virtual Meeting. </li> </ul> <p>Registration is required for all virtual meetings. If you have comments or questions, please leave those in the comments section of the registration form. During the actual WebEx meeting, we will try to address these comments/questions. If time allows, and after the written comments/questions have been addressed, you can request to speak by using the chat function during the live WebEx event. To register for the meetings, visit <a href="/humanservices/homelesshelp" target="_blank"></a>. <br><br></p> </html></div>
Phoenix Offers Free Tax Preparation and Filing Service Services1/19/2018 7:00:00 AM Offers Free Tax Preparation and Filing Service<div class="ExternalClassF5C5DDED11D848358B1687190A62A109"><html> <div> <span style="font-size:13.3333px;">Each tax season, the city of Phoenix's Earned Income Tax Credit (EITC) campaign helps working families with free tax preparation and filing services. Preparation and filing assistance for families who earned less than $54,000 in 2017 is now available. </span> </div> <div><span style="font-size:13.3333px;"><br></span></div> <div><span style="font-size:13.3333px;">Seventeen primary sites, located in Phoenix, are offering free tax preparation and filing services from Monday, January 20 though Tuesday, April 17, including Saturdays. A list of Phoenix sites, with hours and days of operation, is available at It is important to note that hours and days of operation vary for different locations.</span></div> <div><span style="font-size:13.3333px;"><br></span></div> <div><span style="font-size:13.3333px;">Individuals and families may qualify and file for the child tax credit, dependent care credit, the education tax credit and EITC up to $6,318 at the city's free tax preparation sites.  </span></div> <div><span style="font-size:13.3333px;"><br></span></div> <div><span style="font-size:13.3333px;">For information about the city of Phoenix EITC program and what documents to bring, visit</span></div> <div><span style="font-size:13.3333px;"><br></span></div> <div><span style="font-size:13.3333px;">For more information about Valley wide EITC site locations and hours of operation, call the Internal Revenue Service at 1-800-906-9887 or visit</span></div> <p><br></p> </html></div>
Human Services Director Named One of the Most Influential Women in Arizona Business Services7/8/2020 5:00:00 PM Services Director Named One of the Most Influential Women in Arizona Business<div class="ExternalClass962B1527F8F34793890DE5D9D8B02282"><html> <p>​​</p> <p>City of Phoenix's Director of Human Services Department, Marchelle Franklin was named one of the <em>AZ Business</em> magazine's <a target="_blank" href="">Most Influential Women in Arizona Business</a> for 2020. </p> <p>As one of only 50 Arizona women to receive this honor, Franklin was recognized for her 18 years of public service and her mission and commitment to meet the needs of at-risk residents. </p> <p>Franklin manages a $95 million budget and leads over 375 employees as the Human Services Director.  She joined the city of Phoenix in 2002 and prior to her current role, served as director of the Phoenix Police Department Community Affairs division, deputy director for community development and government relations at Phoenix Sky Harbor International Airport and separate roles as chief of staff for the Mayor and City Council.<br></p> <p>“It is an honor and a testament to Marchelle's hard work and commitment that she is recognized by <em>AZ Business</em> magazine for contributions she makes to the community," Phoenix City Manager Ed Zuercher said. “During her two decades with the city, Marchelle's career embodies passion for people and the impact that better systems and structures have on our residents' quality of life."</p> <p>Before transitioning to municipal work, Franklin spent nearly 15 years in the private sector working in human resources management.  In addition to her role as a member of the Board of Directors at the Fiesta Bowl, Franklin also serves as Board Secretary for The Desert Pearls Foundation, Inc.</p> <p>In 2019, Franklin was awarded the NextGen Public Service Silent Hero Award and was a 2019 ATHENA Award Finalist Winner.</p> <p>“I hope others say I was willing to speak truth to power, be a voice for the marginalized and disenfranchised and that I  endeavored to encourage and motivate individuals, especially women, to be true to themselves, to their work and their community and that I operated from a perspective that excellence in what we do in local government is not accidental it has to be intentional," Franklin said. </p> <p>The Most Influential Women in Arizona Business for 2020 will be featured on the cover of the July/August issue of Az Business magazine, along with editorial profiles inside the magazine. They will also be honored at a <a target="_blank" href="">dinner and reception</a> that begins at 5:30 p.m. on September 15, 2020, at <a target="_blank" href="">Chateau Luxe</a>.​<br></p> </html></div>

About PHX C.A.R.E.S.

PHX C.A.R.E.S. is a coordinated response to work with neighborhoods and individuals experiencing homelessness to educate and focus on solutions. ​​

How it Helps the Homeless

​For those experiencing homelessness, PHX C.A.R.E.S. sends trained outreach teams, who take the time to build rapport and trust with people on the street, to encourage them to accept the services and resources that are offered to help end their homelessness.

​Report to PHX C.A.R.E.S.
How It Works
How Can You Help
Snapshot of Homelessness
Resources Available to Help

How it Helps Neighborhoods and Businesses​

PHX C.A.R.E.S. also unifies city resources and community partners to respond to the impacted neighborhood and business with services and education. 

Learn About Neighborhood ProgramsFind Neighborhood Organizations in Your AreaLearn About Tresspassing OrdinancesGet To Know Your Police Resources Shopping CartsResources for Neighbors and Businesses​