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A coordinated response for neig​hborhoods and individuals experiencing homelessness—​ offering education, resources, and encampment cleanups. ​

602-262-6251​​​​​​​


 PHX C.A.R.E.S. at Work

 

 

HOW IT WORKS1766https://www.phoenix.gov/Media Assets/Sliders/HOW IT WORKS.jpgHOW IT WORKShttps://www.phoenix.gov/humanservicessite/Documents/How%20It%20Works.pdfhttps://www.phoenix.gov/Media Assets/Forms/DispForm.aspx?ID=1766 ​​​PHX C.A.R.E.S. is a coordinated response for neighborhoods and individuals experiencing homelessness—offering education, resources, and encampment cleanups. ​ <div class="ExternalClassD994A2B9545242BD8E5B3C515BCE3232">​​​PHX C.A.R.E.S. is a coordinated response for neighborhoods and individuals experiencing homelessness—offering education, resources, and encampment cleanups. ​<br></div>0x0101009148F5A04DDD49CBA7127AADA5FB792B00AADE34325A8B49CDA8BB4DB53328F214007F80A03ACE71234A93E8BBD7B87318C1Image
WORKING TOGETHER1767https://www.phoenix.gov/Media Assets/Sliders/WORKING TOGETHER.jpgWORKING TOGETHERhttps://www.phoenix.gov/nsd/programs/cleanups-and-tool-lendinghttps://www.phoenix.gov/Media Assets/Forms/DispForm.aspx?ID=1767 ​​​From connecting neighbors for community meetings, to organizing neighborhood cleanups, there is help to beautify your neighborhoods, and to increase the sense of community. ​​ <div class="ExternalClass8CCEA93D7AE6434FAA985107C6F09D28"><p>​​​From connecting neighbors for community meetings, to organizing neighborhood cleanups, there is help to beautify your neighborhoods, and to increase the sense of community. ​​<br></p></div>0x0101009148F5A04DDD49CBA7127AADA5FB792B00AADE34325A8B49CDA8BB4DB53328F214007F80A03ACE71234A93E8BBD7B87318C1Image

Strategies to Address Homelessness  

The Phoenix City Council requested a strategic plan to focus on strategies for persons experiencing homelessness as well as developing best practices to mitigate impacts to surrounding communities and neighborhoods.​ Read the Strategies to Address Homelessness Plan here​.

In January 2021, a task force made up of neighborhood leaders, service providers, and homeless advocates began meeting to prioritize and provide recommendations on the City’s efforts to deploy the Plan. Throughout 2021, the Task Force met to review and evaluate the City’s Strategies to Address Homelessness Plan. The recommendations were made in consensus among the Task Force members and were presented to the Phoenix City Manager as well to the Phoenix City Council Community and Cultural Investment Subcommittee on April 6, 2022. Read the recommendations here​.​​ Watch the Subcommittee presentation here​


 

 

New Shelter Opens in Phoenix Offering Heat Relief and Services for 200 People Experiencing Homelessnesshttps://www.phoenix.gov/newsroom/human-services/2353Human Services5/19/2022 6:30:00 PMhttps://youtu.be/DghnsnD-KvcNew Shelter Opens in Phoenix Offering Heat Relief and Services for 200 People Experiencing Homelessness<div class="ExternalClassB249F91E0EFE42B882B508A50F4E2C27"><html> <p>​<span id="ms-rterangepaste-start"></span>The City of Phoenix and Maricopa County partnered to open a facility in central Phoenix that will provide day and nighttime relief from the summer heat for 200 people experiencing homelessness.<br><br>“Arizona's summer heat can be deadly. We need to ensure that everyone, especially our most vulnerable residents, has a safe place to stay cool during our hottest months," said Phoenix Mayor Kate Gallego. “This shelter is just one part of the City of Phoenix's strong commitment to leading with services and connecting those who are unsheltered with the appropriate resources."<br><br>The facility, owned by the City of Phoenix, is located near 28th and Washington Streets. The shelter is a closed campus, meaning there are no walk-up services and clients need to be referred to the facility by a caseworker. One unique aspect of this project is it prioritizes serving people experiencing homelessness in the surrounding neighborhood.<br><br>“It's really tough to have a conversation of bringing a shelter to a community, but I understood the need in our city and in my district and the importance of it," District 8 Councilmember Carlos Garcia said. “There had to be a process to talk to the folks around here and make sure that this became an asset for the community around this shelter. This shelter is not only adding bed space, but it is also making sure that it has the resources wrapped around people sleeping here. The services provided will hopefully set them on a path to be permanently housed. I'm grateful for our partnership with the neighborhood, City staff, St. Vincent de Paul, and Maricopa County. I know that we are all invested in this being a successful model that can be replicated." <br><br>People staying at the facility will have dedicated beds to sleep in, access to three meals each day, showers, and a secure place to store their belongings. Pets are also welcome. St. Vincent de Paul will operate the center and provide comprehensive case management services to each resident. Staff will be able to assist individuals with obtaining identification, accessing medical and financial services and connecting to employment and housing opportunities.<br><br>“It's a great privilege and responsibility to be one of the lead partners on this pilot program," said Jessica Berg, Saint Vincent de Paul Chief Program Officer. “We like to think that City and County chose SVdP for not only our proven track record of running a successful shelter, but also for our culture of dignified service, kindness and working collaboratively with our neighbors. Together, we will save lives this summer, get more people into housing, and build a better community for all of us."<br><br>The City and the County divided funding for the project through American Rescue Plan Act funds. The City of Phoenix contributed $2.6 million, and the County contributed more than $2 million.<br><br>“With homelessness increasing across the region, we need to address both the immediate and long-term needs of individuals and communities. This partnership achieves that," said Maricopa County Board of Supervisors Chairman Bill Gates, Supervisor for District 3. “First, it provides shelter that will literally save lives during the intense summer heat. Second, it connects people experiencing homelessness to resources that can help them find jobs and permanent housing." <br><br>The heat relief location will be open and operating through this joint funding model through October 31, 2022, with the goal of the City continuing year-round operations through 2024.<br><br>Learn more about how to manage the extreme heat of summer visit <a target="_blank" href="/heatsite">Phoenix.gov/HeatSite</a> and <a target="_blank" href="http://www.heataz.org/">HeatAZ.org</a>. <br><br>Find cooling stations and water through the Heat Relief Network: <a target="_blank" href="https://hrn.azmag.gov/">https://hrn.azmag.gov</a>​<span id="ms-rterangepaste-end"></span><br></p> </html></div>https://www.phoenix.gov/humanservicesVideohuman-services
How The City of Phoenix is Working to Address Homelessnesshttps://www.phoenix.gov/newsroom/human-services/2266Human Services3/11/2022 8:30:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2266/Newsroom_HSD_001.pngHow The City of Phoenix is Working to Address Homelessness<div class="ExternalClass6F88F586D29748A9A3BA2FA1DABCF0EC"><html>The Maricopa Association of Governments (MAG) released the <a href="https://azmag.gov/Portals/0/Homelessness/PIT-Count/2022/2022-2014_Unsheltered-Street-Count-by-Municipality.pdf?ver=BVaJMWAetqGlbxwUGnDTjw%3d%3d" target="_blank">data</a> today from its 2022 Point-in-Time (PIT) Homeless Count. The PIT Count is an annual street and shelter count to determine the number of people experiencing homelessness in Maricopa County during a given point in time, as part of a national effort to identify the extent of homelessness nationwide. The numbers reflect a two-year increase since the 2021 count was not conducted due to the COVID pandemic.<br><br>The pandemic strained economies worldwide. In our community, it resulted in the loss of jobs that hit low-wage earners particularly hard, putting them at greater risk of experiencing homelessness. Rising housing costs in the region also make more people vulnerable to homelessness. According to the PIT Homeless Count, the number of people experiencing homelessness within the City of Phoenix was 3,096. Due to the Covid-19 Crisis and the rise in housing and rental prices, the City of Phoenix anticipated an increase in homelessness and has taken steps to help mitigate the situation.<br><br>This fiscal year, the City dedicated nearly $50 million for homelessness solutions to provide shelters, rapid rehousing, outreach, and mental health services through partnerships with various community organizations and nonprofits.<br><br><strong style="text-decoration:underline;">Homelessness Solutions:</strong><br style="text-decoration:underline;"><br><strong>Shelters:</strong> $27.9 million.<br>A Sprung Structure is currently being constructed on the Human Services Campus (HSC) which will add 100 new beds and additional restrooms in the area. That project is expected to be complete in mid-March 2022. The City of Phoenix also funded 175 new beds at Central Arizona Shelter Services (CASS). Additional funding provides an emergency crisis shelter for families at Chicanos Por La Causa, a shelter for veterans with 145 rooms, an emergency shelter for vulnerable seniors as well as COVID-19 emergency shelters.<br><br><strong>Rapid Rehousing:</strong> $4.7 million.<br>The City of Phoenix contracted with community partners CASS, A New Leaf, Inc. & UMOM to provide COVID-19 Rapid Rehousing for families, single women & single men. The City also contracted with Community Bridges, Inc. (CBI) for Rapid Rehousing bridge support and Native American Connections (NAC) for Rapid Rehousing support for youth.<br><br><strong>Outreach Services:</strong> $8.3 million.<br>The City of Phoenix prioritizes leading with services when it comes to those experiencing homelessness and recognizes that there are unique populations that require specialized services to best meet their needs. The City provides outreach and engagement services for persons experiencing homelessness through contracts with various community partners. Services include veteran navigation & coordination services, navigation & wraparound services for justice-involved individuals, COVID-19 support for seniors experiencing homelessness, and COVID-19 related homelessness prevention. Community partners include CBI, HSC, Southwest Behavioral & Health Services (SWBH), Justa Center, U.S. Vets, Homeward Bound, and Phoenix Rescue Mission.<br><br><strong>Mental Health Services: </strong>$9 million.<br>The City of Phoenix has a tentative contract with Mercy Care, set to begin on or about April 2022, to provide mental health services for people experiencing homelessness.<br><br><strong style="text-decoration:underline;">Eviction Prevention:<br></strong><br style="text-decoration:underline;">Preventing the loss of housing through eviction prevention is a priority in the City of Phoenix. The U.S. Treasury has allocated 106 million dollars to the City of Phoenix for Emergency Rental Assistance to prevent residents from losing their homes. $51.1 million was allocated to begin ERA 1.0 on March 8, 2021. All ERA 1.0 program funds were disbursed as of January 2022. The Treasury allocated $55.3 million for ERA 2.0, the City began disbursement of those funds in October 2021. To date, $66,060,002 in rental assistance has been disbursed.<br><br>Additionally, through a partnership with <a href="https://clsaz.org/" target="_blank">Community Legal Services</a>, the city created the <a href="/humanservices/programs/landlord-tenant-counseling" target="_blank">Tenants Eviction Assistance Project (TEAP)</a>. TEAP provides no-cost legal assistance to residents experiencing an eviction crisis, including working cooperatively with local agencies administering COVID-19 related rental and utility assistance programs for the City of Phoenix, Maricopa County, and the state of Arizona.<br><br><strong style="text-decoration:underline;">Affordable Housing Initiatives:​​<br></strong><br>The City of Phoenix operates 1,567 public housing units, administers more than 7,000 Housing Choice Vouchers, and provides 1,200 housing units to seniors. The following are several of the City's major affordable housing initiatives:<br><br><strong>Housing Phoenix Plan: </strong>The Housing Phoenix plan was adopted by the Mayor & City Council in 2020 to continue to explore innovative and effective strategies to continue to provide critical affordable housing for the community. It set the goal of creating or preserving 50,000 homes by 2030. Through December 2021, 23,090 units have been created or preserved.<br><br><strong>New affordable housing creation:</strong> The City of Phoenix invested approximately $5.8 million to develop 126 new affordable single-family detached homes for low- and moderate-income homebuyers in South Phoenix Village (SPV).<br><br><strong>Landlord Incentive Program:</strong> The City of Phoenix provided $500,000 in incentives to landlords for accepting vouchers, with another $1 million in the pipeline. 570 landlords have received incentive payments for executing 1,297 Housing Assistance Payments (HAP) contracts. On Feb 16, 2022, City Council approved increasing the incentive payments to $2,000.<br><br><strong>Housing Rehabilitation Program:</strong> The City of Phoenix Invested nearly $2.5 million to preserve 164 affordable homes, with an average per-home investment of nearly $15,000 in 2021 alone.<br><br><strong>Down payment assistance:</strong> The City of Phoenix worked to support low-income, first-time homebuyers by selling 299 homes from the City of Phoenix public housing portfolio.<br><br><strong>HOME Investment Partnership Program:</strong> The City of Phoenix's distribution of HOME funds has been successful in delivering approximately 6,300 affordable housing units, with 1,200 underway today.<br><br>The City of Phoenix unifies community partners and resources to respond to neighborhoods and businesses impacted by homelessness with education and services. If you have questions or concerns about a homelessness issue in your neighborhood, you are encouraged to report it to PHX C.A.R.E.S. by calling 602-262-6251 or fill out a report <a href="https://phxatyourservice.dynamics365portals.us/phxcares/" target="_blank">here</a>.<br><br></html></div>https://www.phoenix.gov/humanservicesNewshuman-services
Summer Youth Employment Programs Secures Donationshttps://www.phoenix.gov/newsroom/human-services/517Human Services7/29/2019 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/517/Newsroom_HSD_05.jpgSummer Youth Employment Programs Secures Donations<div class="ExternalClassDABF547F6D56420BB2A4E6831FDA3636"><html> <p style="margin:0px 0px 10px;color:rgb(68, 68, 68);line-height:1.6;font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:13px;">​This summer, 134 youths in Phoenix worked summer jobs in high-demand business sectors across Phoenix as part of the Phoenix Youth Reach and Invest in Summer Employment (RISE) program.<br></p> <p style="margin:0px 0px 10px;color:rgb(68, 68, 68);line-height:1.6;font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:13px;">RISE works with businesses to develop functional internship program opportunities for young adults, by connecting interested businesses with intern candidates. The city of Phoenix, through its General Purpose Fund, pays wages for youth internships. The city allocates $250,000 annually for this program. Additional community support allows more youth to participate in the summer program. This past summer, city funds covered wages for 80 youth while community partners supported 54 additional youth during the 200-hour internship commitment and providing short-term summer employment opportunities for participants that match their interests.</p> <p style="margin:0px 0px 10px;color:rgb(68, 68, 68);line-height:1.6;font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:13px;">“It's a mutual investment by companies and the city to build a future workforce," said Mary Alejandro, liaison for Phoenix's Workforce Development youth programs.</p> <p style="margin:0px 0px 10px;color:rgb(68, 68, 68);line-height:1.6;font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:13px;">The program helps youth with little or no professional background gain work-based learning. The program also helps to build a sustainable infrastructure to employ, educate, and support generations to come.</p> <p style="margin:0px 0px 10px;color:rgb(68, 68, 68);line-height:1.6;font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:13px;">At the end program celebration with this year's participants, two local banks announced funding support to continue the program. The JPMorgan Chase Foundation made a $150,000 investment into RISE and Pacific Premier Bank gave $15,000. </p> <p style="margin:0px 0px 10px;color:rgb(68, 68, 68);line-height:1.6;font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:13px;"> “RISE is helping Phoenix's youth prepare for jobs in high-demand sectors and is providing valuable career-focused education and meaningful work experiences," said Megan Ackaert, a Region Manager for the Commercial Bank for JPMorgan Chase. “We're extremely proud to support the summer job program for the second year in a row and we're grateful to the city of Phoenix and the employers for their commitment to the program."</p> <p style="margin:0px 0px 10px;color:rgb(68, 68, 68);line-height:1.6;font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:13px;">Recruitment for RISE begins in March each year. In 2019, nearly 450 youth applied for the program. Participants that meet the program requirements are randomly selected to move forward to readiness workshops and on to the summer internship. More information on the program can be found at <a target="_blank" href="http://phoenix.gov/econdev/arizona-at-work/youthprograms">Phoenix.gov/econdev/arizona-at-work/youthprograms</a>.<br></p> </html></div>https://www.phoenix.gov/humanservicesNewshuman-services
Giving Meters Unveiled Downtown to Help Fund Services for Homelesshttps://www.phoenix.gov/newsroom/human-services/524Human Services7/23/2019 6:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/524/Newsroom_HSD_06.jpgGiving Meters Unveiled Downtown to Help Fund Services for Homeless<div class="ExternalClassC0067132DBBE4176A6917316604D7D2D"><html> <p></p><span id="ms-rterangepaste-start"></span><p>The city of Phoenix partnered with Downtown Phoenix Partnership (DPP) to debut Giving Meters in the downtown Phoenix area.  </p><p>The Giving Meters are repurposed parking meters, decorated by local artists, that will be placed on sidewalks in areas with high foot traffic in downtown allowing people to give money that will help make sustainable change to those experiencing homelessness through supported services.</p><p>“The giving meters will be easy to find with their bright colors throughout the downtown area," Phoenix Mayor Kate Gallego said.  “There will be three installed on city streets and one will rove around the area ensuring more people learn about the new way to give." </p><p>The Giving Meters will accept both money and credit cards. Funds donated to help the homeless will be administered by PHX C.A.R.E.S., a city of Phoenix program that leads with services to help those experiencing homelessness find long-term solutions​<br></p><span id="ms-rterangepaste-end"></span><br><br></html></div>https://www.phoenix.gov/humanservicesNewshuman-services

Ho​w it Helps

At its core, PHX C.A.R.E.S. is the city's process of connecting the community with services like encampment cleanups, shelters, and other resources for individuals and families experiencing homelessness.​​Report to PHX C.A.R.E.S.
How It Works​​
Snapshot of Homelessness
Resources to Donate