​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​CARES logo

A coordinated response for neig​hborhoods and individuals experiencing homelessness—​ offering education, resources, and encampment cleanups. ​

Call: 602-262-6251​​​​​​​

  ​Monday-Saturday 8 a.m. - 5 p.m. 


 PHX C.A.R.E.S. at Work

 

 

HOW IT WORKS1766https://www.phoenix.gov/Media Assets/Sliders/HOW IT WORKS.jpgHOW IT WORKShttps://www.phoenix.gov/humanservicessite/Documents/How%20It%20Works.pdfhttps://www.phoenix.gov/Media Assets/Forms/DispForm.aspx?ID=1766 ​​​PHX C.A.R.E.S. is a coordinated response for neighborhoods and individuals experiencing homelessness—offering education, resources, and encampment cleanups. ​ <div class="ExternalClassD994A2B9545242BD8E5B3C515BCE3232">​​​PHX C.A.R.E.S. is a coordinated response for neighborhoods and individuals experiencing homelessness—offering education, resources, and encampment cleanups. ​<br></div>0x0101009148F5A04DDD49CBA7127AADA5FB792B00AADE34325A8B49CDA8BB4DB53328F214007F80A03ACE71234A93E8BBD7B87318C1Image
WORKING TOGETHER1767https://www.phoenix.gov/Media Assets/Sliders/WORKING TOGETHER.jpgWORKING TOGETHERhttps://www.phoenix.gov/nsd/programs/cleanups-and-tool-lendinghttps://www.phoenix.gov/Media Assets/Forms/DispForm.aspx?ID=1767 ​​​From connecting neighbors for community meetings, to organizing neighborhood cleanups, there is help to beautify your neighborhoods, and to increase the sense of community. ​​ <div class="ExternalClass8CCEA93D7AE6434FAA985107C6F09D28"><p>​​​From connecting neighbors for community meetings, to organizing neighborhood cleanups, there is help to beautify your neighborhoods, and to increase the sense of community. ​​<br></p></div>0x0101009148F5A04DDD49CBA7127AADA5FB792B00AADE34325A8B49CDA8BB4DB53328F214007F80A03ACE71234A93E8BBD7B87318C1Image

Strategies to Address Homelessness  

The Phoenix City Council requested a strategic plan to focus on strategies for persons experiencing homelessness as well as developing best practices to mitigate impacts to surrounding communities and neighborhoods.​ Read the Strategies to Address Homelessness Plan here​.

In January 2021, a task force made up of neighborhood leaders, service providers, and homeless advocates began meeting to prioritize and provide recommendations on the City’s efforts to deploy the Plan. Throughout 2021, the Task Force met to review and evaluate the City’s Strategies to Address Homelessness Plan. The recommendations were made in consensus among the Task Force members and were presented to the Phoenix City Manager as well to the Phoenix City Council Community and Cultural Investment Subcommittee on April 6, 2022. Read the recommendations here​.​​ Watch the Subcommittee presentation here​


 

 

How The City of Phoenix is Working to Address Homelessnesshttps://www.phoenix.gov/newsroom/human-services/2266Human Services3/11/2022 8:30:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2266/Newsroom_HSD_001.pngHow The City of Phoenix is Working to Address Homelessness<div class="ExternalClass6F88F586D29748A9A3BA2FA1DABCF0EC"><html>The Maricopa Association of Governments (MAG) released the <a href="https://azmag.gov/Portals/0/Homelessness/PIT-Count/2022/2022-2014_Unsheltered-Street-Count-by-Municipality.pdf?ver=BVaJMWAetqGlbxwUGnDTjw%3d%3d" target="_blank">data</a> today from its 2022 Point-in-Time (PIT) Homeless Count. The PIT Count is an annual street and shelter count to determine the number of people experiencing homelessness in Maricopa County during a given point in time, as part of a national effort to identify the extent of homelessness nationwide. The numbers reflect a two-year increase since the 2021 count was not conducted due to the COVID pandemic.<br><br>The pandemic strained economies worldwide. In our community, it resulted in the loss of jobs that hit low-wage earners particularly hard, putting them at greater risk of experiencing homelessness. Rising housing costs in the region also make more people vulnerable to homelessness. According to the PIT Homeless Count, the number of people experiencing homelessness within the City of Phoenix was 3,096. Due to the Covid-19 Crisis and the rise in housing and rental prices, the City of Phoenix anticipated an increase in homelessness and has taken steps to help mitigate the situation.<br><br>This fiscal year, the City dedicated nearly $50 million for homelessness solutions to provide shelters, rapid rehousing, outreach, and mental health services through partnerships with various community organizations and nonprofits.<br><br><strong style="text-decoration:underline;">Homelessness Solutions:</strong><br style="text-decoration:underline;"><br><strong>Shelters:</strong> $27.9 million.<br>A Sprung Structure is currently being constructed on the Human Services Campus (HSC) which will add 100 new beds and additional restrooms in the area. That project is expected to be complete in mid-March 2022. The City of Phoenix also funded 175 new beds at Central Arizona Shelter Services (CASS). Additional funding provides an emergency crisis shelter for families at Chicanos Por La Causa, a shelter for veterans with 145 rooms, an emergency shelter for vulnerable seniors as well as COVID-19 emergency shelters.<br><br><strong>Rapid Rehousing:</strong> $4.7 million.<br>The City of Phoenix contracted with community partners CASS, A New Leaf, Inc. & UMOM to provide COVID-19 Rapid Rehousing for families, single women & single men. The City also contracted with Community Bridges, Inc. (CBI) for Rapid Rehousing bridge support and Native American Connections (NAC) for Rapid Rehousing support for youth.<br><br><strong>Outreach Services:</strong> $8.3 million.<br>The City of Phoenix prioritizes leading with services when it comes to those experiencing homelessness and recognizes that there are unique populations that require specialized services to best meet their needs. The City provides outreach and engagement services for persons experiencing homelessness through contracts with various community partners. Services include veteran navigation & coordination services, navigation & wraparound services for justice-involved individuals, COVID-19 support for seniors experiencing homelessness, and COVID-19 related homelessness prevention. Community partners include CBI, HSC, Southwest Behavioral & Health Services (SWBH), Justa Center, U.S. Vets, Homeward Bound, and Phoenix Rescue Mission.<br><br><strong>Mental Health Services: </strong>$9 million.<br>The City of Phoenix has a tentative contract with Mercy Care, set to begin on or about April 2022, to provide mental health services for people experiencing homelessness.<br><br><strong style="text-decoration:underline;">Eviction Prevention:<br></strong><br style="text-decoration:underline;">Preventing the loss of housing through eviction prevention is a priority in the City of Phoenix. The U.S. Treasury has allocated 106 million dollars to the City of Phoenix for Emergency Rental Assistance to prevent residents from losing their homes. $51.1 million was allocated to begin ERA 1.0 on March 8, 2021. All ERA 1.0 program funds were disbursed as of January 2022. The Treasury allocated $55.3 million for ERA 2.0, the City began disbursement of those funds in October 2021. To date, $66,060,002 in rental assistance has been disbursed.<br><br>Additionally, through a partnership with <a href="https://clsaz.org/" target="_blank">Community Legal Services</a>, the city created the <a href="/humanservices/programs/landlord-tenant-counseling" target="_blank">Tenants Eviction Assistance Project (TEAP)</a>. TEAP provides no-cost legal assistance to residents experiencing an eviction crisis, including working cooperatively with local agencies administering COVID-19 related rental and utility assistance programs for the City of Phoenix, Maricopa County, and the state of Arizona.<br><br><strong style="text-decoration:underline;">Affordable Housing Initiatives:​​<br></strong><br>The City of Phoenix operates 1,567 public housing units, administers more than 7,000 Housing Choice Vouchers, and provides 1,200 housing units to seniors. The following are several of the City's major affordable housing initiatives:<br><br><strong>Housing Phoenix Plan: </strong>The Housing Phoenix plan was adopted by the Mayor & City Council in 2020 to continue to explore innovative and effective strategies to continue to provide critical affordable housing for the community. It set the goal of creating or preserving 50,000 homes by 2030. Through December 2021, 23,090 units have been created or preserved.<br><br><strong>New affordable housing creation:</strong> The City of Phoenix invested approximately $5.8 million to develop 126 new affordable single-family detached homes for low- and moderate-income homebuyers in South Phoenix Village (SPV).<br><br><strong>Landlord Incentive Program:</strong> The City of Phoenix provided $500,000 in incentives to landlords for accepting vouchers, with another $1 million in the pipeline. 570 landlords have received incentive payments for executing 1,297 Housing Assistance Payments (HAP) contracts. On Feb 16, 2022, City Council approved increasing the incentive payments to $2,000.<br><br><strong>Housing Rehabilitation Program:</strong> The City of Phoenix Invested nearly $2.5 million to preserve 164 affordable homes, with an average per-home investment of nearly $15,000 in 2021 alone.<br><br><strong>Down payment assistance:</strong> The City of Phoenix worked to support low-income, first-time homebuyers by selling 299 homes from the City of Phoenix public housing portfolio.<br><br><strong>HOME Investment Partnership Program:</strong> The City of Phoenix's distribution of HOME funds has been successful in delivering approximately 6,300 affordable housing units, with 1,200 underway today.<br><br>The City of Phoenix unifies community partners and resources to respond to neighborhoods and businesses impacted by homelessness with education and services. If you have questions or concerns about a homelessness issue in your neighborhood, you are encouraged to report it to PHX C.A.R.E.S. by calling 602-262-6251 or fill out a report <a href="https://phxatyourservice.dynamics365portals.us/phxcares/" target="_blank">here</a>.<br><br></html></div>https://www.phoenix.gov/humanservicesNewshuman-services
City of Phoenix Invests $8 Million to Expand Family Shelter Solutions https://www.phoenix.gov/newsroom/human-services/2570Human Services11/17/2022 12:00:00 AMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2570/Newsroom_HumanServices_005.jpgCity of Phoenix Invests $8 Million to Expand Family Shelter Solutions <div class="ExternalClass0510889B7507460E9CB76E36295F9C9B"><html> <p>​<span lang="EN-US" data-contrast="auto">​The City of Phoenix is investing $8 million to help add more safe, indoor spaces for families experiencing homelessness. On Wednesday, the City Council approved two contracts with the Salvation Army and UMOM New Day Center, which will help more than 250 additional vulnerable families each year. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span><br><br></p> <p> <span lang="EN-US" data-contrast="auto">“The need for additional family shelter is urgent,” said Rachel Milne, Director of the Office of Homeless Solutions. “Right now, a family who is experiencing homelessness typically waits 10 to 11 weeks before they can get into a shelter. These projects are crucial so that the families aren’t forced to wait any longer to get a roof over their heads.”</span> <span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span> </p> <p> <span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <br> </span> </p> <p> <span lang="EN-US" data-contrast="auto">The City is investing $6 million to add an additional family shelter building to the Salvation Army campus at 2707 E. Van Buren St. The new building will add 12 family units with beds for as many as 60 people. The expansion will increase the number of families the shelter can serve at one time from 24 to 36. It is expected that the additional rooms will serve more than 170 families each year, including more than 260 children. The Salvation Army Family Shelter currently provides housing, meals, case management, life skills classes, and occupational and crisis counseling to families for up to four months.</span> <span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span> </p> <p> <span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <br> </span> </p> <p> <span lang="EN-US" data-contrast="auto">The City also allocated $2 million to create an additional 20 family shelter units at the UMOM New Day Centers campus at </span> <span lang="EN-US" data-contrast="none">3333 E Van Buren St. The funding will cover the remodeling and repurposing of an existing building on the campus which can serve an additional 80 families each year. Families typically stay in the shelter program for about 3 months. </span> <span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span> </p> <p> <span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <br> </span> </p> <p> <span lang="EN-US" data-contrast="none">Funding for the expansion of both Family Emergency Shelter Services is available from Community Development Block Grant (CDBG) funds and Community Development Block Grant coronavirus Aid, Relief, And Economic Security Act (CDBG-CV) funding from the U.S. Department of Housing and Urban Development (HUD).</span> </p> <br> </html></div>https://www.phoenix.gov/humanservicesNewshuman-services
Volunteers Needed for Tax Seasonhttps://www.phoenix.gov/newsroom/human-services/2542Human Services10/28/2022 6:30:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2542/Newsroom_HumanService_Classroom.jpgVolunteers Needed for Tax Season<div class="ExternalClassA50CEB002EA44846AB81C8DE75AFE5C9"><html>​<span style="background-color:window;color:windowtext;font-size:10pt;" lang="EN-US" data-contrast="auto">The City of Phoenix needs your help to save taxpayers hundreds of dollars on filing their taxes. Don’t worry, you don’t need to be an accountant or a math whiz to give back to your community. The City’s Volunteer Income Tax Assistance (VITA) program will provide all the training you need to help low-to-limited-income individuals and families file their returns for free. </span><span style="background-color:window;color:windowtext;font-size:10pt;" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <br></span><br><div><span lang="EN-US" data-contrast="auto">VITA volunteers help educate taxpayers about their returns and make sure they claim every deduction and credit available. Over the last</span><span lang="EN-US" data-contrast="auto"> 18 years</span><span lang="EN-US" data-contrast="auto">, VITA volunteers have assisted Phoenix residents in obtaining over $100 million dollars in tax refunds.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></div><div><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"><br></span></div><div><span lang="EN-US" data-contrast="auto">VITA volunteers are certified by the IRS to prepare basic tax returns or help taxpayers complete their own taxes using free do-it-yourself VITA tax software. But we need more than just tax preparers to volunteer. Greeters are the friendly faces who welcome residents to their appointment. We need Screeners to help make sure taxpayers are eligible for free tax preparation and that they have all the necessary documents to file. Our Site Coordinators organize and supervise all VITA sites and volunteers. And, if you’re bilingual, we really need you! Interpreters help provide tax preparation assistance to clients who speak languages other than English.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></div><div><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"><br></span></div><div><span lang="EN-US" data-contrast="auto">“There are many personal and professional benefits to becoming a VITA volunteer,” said Julie Bordelon, VITA Program Coordinator. “Our team members give back to the community, interact with people, make friends, and network. You’ll learn new skills that can help build your resume to get a job or grow your career. Plus, you’ll save money. If you become IRS certified, you’ll never have to pay someone else to do your taxes for you.”</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></div><div><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"><br></span></div><div><span lang="EN-US" data-contrast="auto">Volunteering for VITA doesn’t require a huge time commitment and comes with a flexible schedule. We ask that you volunteer for a minimum of four hours per week during tax season from mid-January through mid-April. The training is free and available online to complete at your own pace. You can become a volunteer with as little as 8 hours of training and get IRS certified with 24 hours of training. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></div><div><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"><br></span></div><div><span lang="EN-US" data-contrast="auto">Ready to sign up and work with our VITA team? Register for the next Virtual Information Session on November 8, 2022</span><span lang="EN-US" data-contrast="auto">.</span><span lang="EN-US" data-contrast="auto"> from 6:00-7:30 p.m. Register <a href="https://www.eventbrite.com/e/volunteer-income-tax-assistance-vita-information-session-tickets-343377089117" target="_blank">here​</a>. </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></div><div><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"><br></span></div><div><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">Learn more about VITA at <a href="/humanservices/programs/tax-prep" target="_blank">phoenix.gov/taxhelp​</a>.</span></div><div></div>​​<br></html></div>https://www.phoenix.gov/humanservicesNewshuman-services
Respiro Adds 100 Beds to Human Services Campushttps://www.phoenix.gov/newsroom/human-services/2285Human Services3/25/2022 11:45:00 PMhttps://www.youtube.com/watch?v=Ig-YRnEyJ6ERespiro Adds 100 Beds to Human Services Campus<div class="ExternalClass4BE48E7E3BB6433E9FA7763251650187"><html> <p>​Preview the new Respiro structure, which will add 100 shelter beds and additional restrooms to the Human Services Campus. The structure will initially provide critical nighttime respite for people experiencing homelessness. The $1.6 million dollar structure, funded by the City of Phoenix, is just one step among many in the City's continued efforts and investments to increase shelter capacity, connect people with services and resources, and find solutions to homelessness.<br><br><br></p> </html></div>https://www.phoenix.gov/humanservicesVideohuman-services

Ho​w it Helps

At its core, PHX C.A.R.E.S. is the city's process of connecting the community with services like encampment cleanups, shelters, and other resources for individuals and families experiencing homelessness.​​Report to PHX C.A.R.E.S.
How It Works​​
Snapshot of Homelessness
Resources to Donate