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A coordinated response for neig​hborhoods and individuals experiencing homelessness—​ offering education, resources, and encampment cleanups. ​

Call: 602-262-6251​​​​​​​

  ​Monday-Saturday 8 a.m. - 5 p.m. 


 PHX C.A.R.E.S. at Work

 

 

HOW IT WORKS1766https://www.phoenix.gov/Media Assets/Sliders/HOW IT WORKS.jpgHOW IT WORKShttps://www.phoenix.gov/humanservicessite/Documents/How%20It%20Works.pdfhttps://www.phoenix.gov/Media Assets/Forms/DispForm.aspx?ID=1766 ​​​PHX C.A.R.E.S. is a coordinated response for neighborhoods and individuals experiencing homelessness—offering education, resources, and encampment cleanups. ​ <div class="ExternalClassD994A2B9545242BD8E5B3C515BCE3232">​​​PHX C.A.R.E.S. is a coordinated response for neighborhoods and individuals experiencing homelessness—offering education, resources, and encampment cleanups. ​<br></div>0x0101009148F5A04DDD49CBA7127AADA5FB792B00AADE34325A8B49CDA8BB4DB53328F214007F80A03ACE71234A93E8BBD7B87318C1Image
WORKING TOGETHER1767https://www.phoenix.gov/Media Assets/Sliders/WORKING TOGETHER.jpgWORKING TOGETHERhttps://www.phoenix.gov/nsd/programs/cleanups-and-tool-lendinghttps://www.phoenix.gov/Media Assets/Forms/DispForm.aspx?ID=1767 ​​​From connecting neighbors for community meetings, to organizing neighborhood cleanups, there is help to beautify your neighborhoods, and to increase the sense of community. ​​ <div class="ExternalClass8CCEA93D7AE6434FAA985107C6F09D28"><p>​​​From connecting neighbors for community meetings, to organizing neighborhood cleanups, there is help to beautify your neighborhoods, and to increase the sense of community. ​​<br></p></div>0x0101009148F5A04DDD49CBA7127AADA5FB792B00AADE34325A8B49CDA8BB4DB53328F214007F80A03ACE71234A93E8BBD7B87318C1Image

Strategies to Address Homelessness  

The Phoenix City Council requested a strategic plan to focus on strategies for persons experiencing homelessness as well as developing best practices to mitigate impacts to surrounding communities and neighborhoods.​ Read the Strategies to Address Homelessness Plan here​.

In January 2021, a task force made up of neighborhood leaders, service providers, and homeless advocates began meeting to prioritize and provide recommendations on the City’s efforts to deploy the Plan. Throughout 2021, the Task Force met to review and evaluate the City’s Strategies to Address Homelessness Plan. The recommendations were made in consensus among the Task Force members and were presented to the Phoenix City Manager as well to the Phoenix City Council Community and Cultural Investment Subcommittee on April 6, 2022. Read the recommendations here​.​​ Watch the Subcommittee presentation here​


 

 

City Takes Proactive Safety Steps to Protect Residents as Extreme Summer Heat Hits Phoenix https://www.phoenix.gov/newsroom/human-services/2387Human Services6/16/2022 11:30:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2387/Newsroom_HumanServices_005.jpgCity Takes Proactive Safety Steps to Protect Residents as Extreme Summer Heat Hits Phoenix <div class="ExternalClass0721CA2FA6EF4C85B0000F2AD5C2B4B4"><p> The City of Phoenix is proactively working to reverse the trend of increasing heat-related deaths in Maricopa County and save lives this summer by increasing resources dedicated to heat respite. In 2021, there were 338 heat-associated deaths in Maricopa County. Of those, 130 (42%) were among people experiencing homelessness. The number of heat-associated deaths among those experiencing homelessness declined by 24% from 2020 to 2021 while the overall number of heat-associated deaths continued to rise.</p><p> The City is dedicated to providing safe places where people in need can go to cool down during the hot summer months. That includes providing heat respite for more than 1,600 people during the day and 1,180 people at night, either through direct funding or partnerships with Maricopa County and non-profit agencies. In 2022, the City has added the following new resources: </p><ul><li><p> A total of four new shade structures at the Human Services Campus (HSC). There is an enclosed shade structure with air conditioning at 9th Avenue and Jackson which can serve 120 people during the day. There are also three new additional shade structures with evaporative cooling on the Campus lawn and at 12th Avenue and Madison, which can serve 200 people during the day. People do not need an HSC identification card, or any ID, to access the cooling tents at 9th Avenue and Jackson or at 12th Avenue and Madison. </p></li></ul><ul><li><p> The Office of Heat Response and Mitigation (OHRM) is distributing high-quality, insulated, reusable water bottles; hats; sunscreen; personal misters; and cooling towels to those who are in need around the Human Services Campus, and across the city. Volunteers with the We're Cool program are helping distribute supplies on the streets several times each week.</p></li></ul><ul><li><p> OHRM has also provided 30,000 of the above-mentioned heat relief items free of charge to 30 community nonprofit organizations that in turn help distribute the items through their own outreach efforts. </p></li></ul><ul><li><p> The City provided additional ice chests and water for distribution at the Human Services Campus located at 9th Avenue and Jackson and 12th Avenue and Madison.</p></li></ul><ul><li><p> The City identified a vacant building at 2739 E. Washington St. and quickly created a 24/7 heat respite center for 200 people which opened in mid-May. The shelter provides wraparound services and is unique in that it prioritizes serving people experiencing homelessness in the neighborhood surrounding the shelter and in the area surrounding the Human Services Campus. $16 million of the approved ARPA Second Tranche Strategic Plan is dedicated to keeping this facility open beyond the summer for an additional two years, through at least December 2024. </p></li></ul><ul><li><p> The City funded the new $1.6 million Respiro Structure, which opened in March at the Human Services Campus, adding 100 shelter beds to provide day and nighttime respite for people experiencing homelessness. </p></li></ul><ul><li><p> The City funded 175 new beds at Central Arizona Shelter Services (CASS), expanding its capacity to 600 people. The City also worked with CASS to expand services to include daytime heat respite instead of offering respite only at night. </p></li></ul><ul><li><p> OHRM developed an outreach plan in coordination with the Human Services Department (HSD) for those around the Human Services Campus. The goals are as follows: </p></li></ul><ul><ul><li><p> Guide individuals to the new, enclosed cooling tent and other available resources via direct contacts and signage</p></li><li><p> Provide heat relief supplies at/near the cooling tent</p></li><li><p> Monitor use of shade/cooling/water areas on and around HSC </p></li><li><p> Collect temperature/thermal comfort measurements in various shade/cooling area</p></li><li><p>Provide information about additional nearby cooling centers and hydration stations if needed.</p></li></ul></ul><ul><li><p> The City provided additional funding to the Human Services Campus and Community Bridges, Inc. for outreach teams focused on engaging people who are unsheltered and encouraging people to come to safe, indoor spaces. </p></li></ul><ul><li><p> On June 7, the Phoenix City Council approved an additional $70.5 million in affordable housing and homelessness projects as part of the City's ARPA Second Tranche Strategic Plan. An additional $9M was committed in the ARPA Second Tranche Strategic Plan to tree and shade initiatives that will contribute to long-term heat mitigation and thermal comfort for residents and visitors. The City had previously dedicated $50 million to homeless solutions in the fiscal year 2021-22 </p></li></ul><p> Additionally, the City works with several community partners to continue previously-offered heat relief options including: </p><ul><li><p> The Lodestar Day Resource Center (LDRC) at the Human Services Campus provides day and night heat relief for 100 people. </p></li></ul><ul><li><p> St. Vincent de Paul provides day and night heat relief for 180 people in its dining hall. </p></li></ul><ul><li><p> The Justa Center provides daytime heat respite for 120 people. </p></li></ul><ul><li><p> The City of Phoenix is part of the Maricopa Association of Governments (MAG)'s regional Heat Relief Network, which offers cooling centers and hydration stations to people in need throughout the County. More than 50 of the 100+ cooling centers are within Phoenix city limits. <br></p></li><li><p> Free transportation to cooling centers and hydration stations is available 8 a.m.-5 p.m. by calling 2-1-1, thanks to a generous contribution from Arizona Public Service (APS). <br></p></li><li><p> The City invites participation in direct heat relief outreach efforts to vulnerable community members through the We're Cool and Cool Callers programs. Those interested to participate can learn more and sign up at phoenix.gov/volunteer. </p></li></ul><p> To learn more about how to manage the extreme heat of summer visit <a target="_blank" href="/heatsite"> Phoenix.gov/HeatSite</a> and <a target="_blank" href="http://www.heataz.org/"> HeatAZ.org</a>.</p><p>Find cooling stations and water through the Heat Relief Network:<a target="_blank" href="https://hrn.azmag.gov/">hrn.azmag.gov</a>.<br></p><p> View heat-health data: <a target="_blank" href="https://www.maricopa.gov/ArchiveCenter/ViewFile/Item/5404"> https://www.maricopa.gov/ArchiveCenter/ViewFile/Item/5404</a>.<br></p></div>https://www.phoenix.gov/humanservicesNewshuman-services
Human Services Director Named One of the Most Influential Women in Arizona Businesshttps://www.phoenix.gov/newsroom/human-services/1386Human Services7/8/2020 5:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1386/Newsroom_HSD_0014.jpgHuman Services Director Named One of the Most Influential Women in Arizona Business<div class="ExternalClass962B1527F8F34793890DE5D9D8B02282"><html> <p>​​</p> <p>City of Phoenix's Director of Human Services Department, Marchelle Franklin was named one of the <em>AZ Business</em> magazine's <a target="_blank" href="https://azbigmedia.com/?s=Most+Influential+Women">Most Influential Women in Arizona Business</a> for 2020. </p> <p>As one of only 50 Arizona women to receive this honor, Franklin was recognized for her 18 years of public service and her mission and commitment to meet the needs of at-risk residents. </p> <p>Franklin manages a $95 million budget and leads over 375 employees as the Human Services Director.  She joined the city of Phoenix in 2002 and prior to her current role, served as director of the Phoenix Police Department Community Affairs division, deputy director for community development and government relations at Phoenix Sky Harbor International Airport and separate roles as chief of staff for the Mayor and City Council.<br></p> <p>“It is an honor and a testament to Marchelle's hard work and commitment that she is recognized by <em>AZ Business</em> magazine for contributions she makes to the community," Phoenix City Manager Ed Zuercher said. “During her two decades with the city, Marchelle's career embodies passion for people and the impact that better systems and structures have on our residents' quality of life."</p> <p>Before transitioning to municipal work, Franklin spent nearly 15 years in the private sector working in human resources management.  In addition to her role as a member of the Board of Directors at the Fiesta Bowl, Franklin also serves as Board Secretary for The Desert Pearls Foundation, Inc.</p> <p>In 2019, Franklin was awarded the NextGen Public Service Silent Hero Award and was a 2019 ATHENA Award Finalist Winner.</p> <p>“I hope others say I was willing to speak truth to power, be a voice for the marginalized and disenfranchised and that I  endeavored to encourage and motivate individuals, especially women, to be true to themselves, to their work and their community and that I operated from a perspective that excellence in what we do in local government is not accidental it has to be intentional," Franklin said. </p> <p>The Most Influential Women in Arizona Business for 2020 will be featured on the cover of the July/August issue of Az Business magazine, along with editorial profiles inside the magazine. They will also be honored at a <a target="_blank" href="https://azbigmedia.com/events/most-influential-women-in-arizona-2020/">dinner and reception</a> that begins at 5:30 p.m. on September 15, 2020, at <a target="_blank" href="https://www.chateauluxeaz.com/">Chateau Luxe</a>.​<br></p> </html></div>https://www.phoenix.gov/humanservicesNewshuman-services
City Rolls Out Mobile Career Unit (MCU) for Community Feedbackhttps://www.phoenix.gov/newsroom/human-services/2122Human Services10/29/2021 12:00:00 AMhttps://youtu.be/IhIFDTWY-gECity Rolls Out Mobile Career Unit (MCU) for Community Feedback<div class="ExternalClass82E92FD1CD184ECA80E10B725AA61F53"><html> <p> When you think of a bus, you probably think transportation—getting people to their desired destinations. Well, the city of Phoenix is hoping this bus will get people to their desired destinations…in their careers. <br></p> <p>"We’re really hoping people find their dream jobs at a mobile career van," Phoenix Mayor Kate Gallego said. <br></p> <p>The Mobile Career Unit, or MCU, is the city’s submission in the <a href="https://bloombergcities.jhu.edu/mayors-challenge" target="_blank">2021 Bloomberg Philanthropies Global Mayors Challenge</a>. The MCU's goal is to connect employers to job seekers, right in their communities, making jobs accessible in every corner of our city. <br></p> <p>"We learned during COVID, when we sent out vans to do testing, that there are many people who really appreciated being at their church, their kids school, in their local library," Mayor Gallego said. "We’re doing the same thing with jobs."<br></p> <p>The MCU has been spotted in parking lots from Food City to the Burton Bar Central Library. Job seeker walk up, and are helped through the application process, then step inside the MCU for an interview with an employer. Several job seekers have been hired right on the spot! </p> <p>The MCU is in the testing phase, and the city is encouraging the community to try it out and tell us what you think. Mayor Gallego stopped by to check it out. </p> <p>"I just got to sit down with the Renaissance Hotel, which is interviewing people today," Mayor Gallego explained. "We have this great screen, where it feels like you’re in the office. So many people are in transition now, and it’s my hope as mayor that people will get a chance to be in jobs that are incredibly fulfilling."<br></p> <p>And that brings us back to the core of the Global Mayors Challenge—a challenge to cities to think about how we will come out of this pandemic, and what needs will be the greatest. More than 600 cities entered the challenge this year, and Phoenix has made it to the Champion Cities finalist phase. If the mobile career unit is chosen as a winner, the city will get up to one million dollars to keep the MCU rolling. </p> <p>"Phoenix, along with the 49 other finalist cities, have already proven that their ideas are tackling some of the most pressing issues facing cities around the world," Andrea Coleman, from Bloomberg Philantrhopies, said. "Phoenix in particular, trying to help get their residents back to work—this is something that is a top priority for mayors around the world." </p> <p>You can learn more about the mobile career unit, and how you can try it out for yourself, <a href="/mayor/challenge" target="_blank">on our website here</a>. <br></p> </html></div>https://www.phoenix.gov/humanservicesVideohuman-services
Respiro Adds 100 Beds to Human Services Campushttps://www.phoenix.gov/newsroom/human-services/2285Human Services3/25/2022 11:45:00 PMhttps://www.youtube.com/watch?v=Ig-YRnEyJ6ERespiro Adds 100 Beds to Human Services Campus<div class="ExternalClass4BE48E7E3BB6433E9FA7763251650187"><html> <p>​Preview the new Respiro structure, which will add 100 shelter beds and additional restrooms to the Human Services Campus. The structure will initially provide critical nighttime respite for people experiencing homelessness. The $1.6 million dollar structure, funded by the City of Phoenix, is just one step among many in the City's continued efforts and investments to increase shelter capacity, connect people with services and resources, and find solutions to homelessness.<br><br><br></p> </html></div>https://www.phoenix.gov/humanservicesVideohuman-services

Ho​w it Helps

At its core, PHX C.A.R.E.S. is the city's process of connecting the community with services like encampment cleanups, shelters, and other resources for individuals and families experiencing homelessness.​​Report to PHX C.A.R.E.S.
How It Works​​
Snapshot of Homelessness
Resources to Donate