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A coordinated response to work with neighborhoods and individuals experiencing homelessness to educate and focus on solutions​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

602-262-6251​​

 PHX C.A.R.E.S. at Work

 

 

PHX CARES HOW IT WORKS1657https://www.phoenix.gov/Media Assets/How It Works Slider.jpgPHX CARES HOW IT WORKShttps://www.phoenix.gov/humanservicessite/Documents/How%20It%20Works.pdfhttps://www.phoenix.gov/Media Assets/Forms/DispForm.aspx?ID=1657 ​PHX C.A.R.E.S. is a coordinated response to work with neighborhoods and individuals experiencing homelessness to educate and focus on solutions. Download and see how PHX C.A.R.E.S. works. <div class="ExternalClass1F30CB0E173446DDA324360967B6E3FA"><p>​PHX C.A.R.E.S. is a coordinated response to work with neighborhoods and individuals experiencing homelessness to educate and focus on solutions. Download and see how PHX C.A.R.E.S. works. <br></p></div>0x0101009148F5A04DDD49CBA7127AADA5FB792B00AADE34325A8B49CDA8BB4DB53328F214007F80A03ACE71234A93E8BBD7B87318C1Image
WORKING TOGETHER 1658https://www.phoenix.gov/Media Assets/Working Together Slider.jpgWORKING TOGETHER https://www.phoenix.gov/nsd/programs/cleanups-and-tool-lendinghttps://www.phoenix.gov/Media Assets/Forms/DispForm.aspx?ID=1658 Did you know there are city programs here to help organize and connect neighbors? From connecting neighbors for community meetings to organizing neighborhood cleanups, there is help to beautify your neighborhoods and to increase the sense of community. ​ <div class="ExternalClass46B6A46A1D9C4CA6BBA5B75F39081557"><p>Did you know there are city programs here to help organize and connect neighbors?  From connecting neighbors for community meetings to organizing neighborhood cleanups, there is help to beautify your neighborhoods and to increase the sense of community. ​<br></p></div>0x0101009148F5A04DDD49CBA7127AADA5FB792B00AADE34325A8B49CDA8BB4DB53328F214007F80A03ACE71234A93E8BBD7B87318C1Image

 

 

City Adds Shelter Beds, Invests in Solutions for Homelessness https://www.phoenix.gov/newsroom/human-services/1742Human Services2/4/2021 4:15:00 AMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1742/Newsroom_HSD_0016.jpgCity Adds Shelter Beds, Invests in Solutions for Homelessness <div class="ExternalClassA5B9D9B596B84CD2B7BD2F27818C59AD"><html> The City of Phoenix is investing millions of dollars to meet the needs of those in our community experiencing homelessness. This includes efforts to not only assist those currently lacking shelter, but also those struggling to stay in their homes as the city works to provide more affordable housing options.<br><br>The city has committed $20 million from the 2020-2021 fiscal budget and more than $150 million in federal grant funding to these issues.  The money is used to help thousands of Phoenicians find shelter, work and long-term solutions to the challenges of homelessness.<br><br>Maricopa County is home to nearly 7,500 individuals experiencing homelessness.  More than half of those people lack adequate shelter, and that number is growing steadily.  While this is a problem throughout the county and state, homelessness is principally addressed in the city of Phoenix and with local non-profit partners.  There are approximately 1,800 shelter beds available in Maricopa County.  83% of those are in the city of Phoenix.<br><br>Here is a look at how the city budget and federal grants are being used in our community.<br><br><strong>COUNCIL APPROVES MORE BEDS</strong><br><br>During the Phoenix City Council meeting on Wednesday, the council voted to add hundreds of additional beds to the Human Services Campus near 13th Ave & Madison in downtown Phoenix.  The newly approved expansion will provide an additional 275 beds, bringing the total to 1,788.<br><br><strong>HOUSING AND SHELTER PARTNERSHIPS</strong><br><br>The city of Phoenix relies on community partners who are dedicated to providing shelter, food and support services for individuals in the community experiencing homelessness.  This includes organizations such as United Methodist Outreach (<a href="https://umom.org/" target="_blank">UMOM</a>), <a href="https://cplc.org/" target="_blank">Chicanos Por La Causa</a>, <a href="https://www.cassaz.org/" target="_blank">Central Arizona Shelter Services (CASS</a>),  <a href="https://www.nativeconnections.org/youth-services" target="_blank">Native American Connections</a>, <a href="https://communitybridgesaz.org/" target="_blank">Community Bridges</a> and <a href="https://www.sbhservices.org/" target="_blank">Southwest Behavioral Health Services</a>. Grants are provided to these organizations from both city and federal funds to support their community efforts.<br><br><img style="width:406px;" alt="" src="file:///C:/Users/077882/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg" /><strong>SUMMER HEAT RELIEF</strong><br><br>The city used the Phoenix Convention Center during the hottest months of the year to set up a Heat Relief Respite center.  Buses took individuals from the area surrounding the Human Services Campus to the site, providing a reprieve from the heat for more than 27,000 people experiencing homelessness.  The site also provided 46,410 meals and more than 64,000 bottles of water over the course of three months.<img style="margin:5px;width:495px;" src="/policesite/MediaAssets/Convention%20Center%20Homeless%20Services.jpg" /><br><br>Funds were also provided to <a href="https://www.justacenter.org/" target="_blank">Justa Center</a>, which serves the senior homeless population to purchase an air-conditioned tent for their parking lot.  St. Vincent de Paul also received funds to add shade structures and staffing to help those on the street receive shelter from the sun.<br><br><img style="width:321px;" alt="" src="file:///C:/Users/077882/AppData/Local/Temp/msohtmlclip1/01/clip_image004.png" /><strong>EMERGENCY SHELTER OPTION</strong><br><br>Using a hotel property, Project Haven has 95 separate units for those most vulnerable during the pandemic.  CASS staff provides case management services and emergency shelter while more permanent housing opportunities are found.<br><br>.<img class="" style="margin:5px;width:493px;vertical-align:baseline;height:307px;" src="/policesite/MediaAssets/Homeless%20Housing%20Hotel.png" /><br><strong>HOUSING VETERANS</strong><br><br>Last month, Phoenix closed on a vacant property which will be used to provide housing and services for homeless and at-risk veterans and their families.  The $10.5 million project will provide 174 rooms for those veterans, along with a commercial kitchen and conference room where those who served in the military will have access to more stable housing, food and other services.<br><br><strong>AFFORDABLE HOUSING</strong><br><br>The COVID-19 pandemic is intensifying an already existing housing crisis.  Housing Phoenix Plan launched in 2019 addressing the city's housing challenges created projects and goals to increase affordable housing options.  This includes the Choice Neighborhoods Implementation Grant from the U.S. Department of Housing and Urban Development (HUD).<br><br>This on-going project utilizes $29 million in grant funding to refurbish the state's largest concentration of public housing.  The grant money is being used to revitalize the Edison-Eastlake Community.  577 units of obsolete public housing will be converted into more than 1,000 mixed-income modern housing units.  An additional 177 new mixed-income homes, some as large as 5 bedrooms, are under development in the Soluna Apartments.<br><br><img style="margin:5px;width:495px;" src="/policesite/MediaAssets/Edison%20Eastlake.jpg" /><br><br>In addition, the city allocated $20 million to turn an obsolete public housing complex at 14th St. & Monroe into a new apartment complex.  The Monroe Gardens will include 78 energy-efficient units.  The HUD Rental Assistance Demonstration program caps residents housing costs at 30 percent of their adjusted income.<br><br><strong>RENT AND MORTGAGE ASSISTANCE</strong><br><br>In addition to the funds invested by the City, Phoenix has also secured nearly $82 million in federal grants approved by Congress including the Coronavirus Aid, Relief, and Economic Security (CARES) funding as well as the Omnibus Spending Bill to support keeping people in their homes.  The initial $29 million was used to offset the economic impact of COVID-19 on Phoenix families, providing them help paying their mortgage or rent and paying for utilities.  This money helped 6,616 families keep a roof over their heads.  Another 385 vulnerable refugee or asylum-seeking families also received housing assistance.    <br><br>Beginning next month, Phoenix residents can apply for a portion of an additional $51 million grant.  This money is specifically earmarked for renters impacted by economic conditions affected by the pandemic.<br><br>The city also dedicated nearly $12 million in CARES funding to further serve the needs of the homeless community during the pandemic.  This includes more than $4 million given to <a href="https://umom.org/" target="_blank">UMOM</a>, a Phoenix shelter that has been providing housing and services for families and single women experiencing homelessness for more than 50 years.  <a href="https://www.cassaz.org/" target="_blank">CASS</a> received more than $6 million to serve a large population of seniors and disabled individuals and families experiencing homelessness.  Grants were also provided to <a href="https://www.nativeconnections.org/youth-services" target="_blank">Native American Connections</a> to provide services for youth as well as money for housing vouchers designed to supplement those who can't pay the full amount of their monthly rent. <br><br><strong>HOW YOU CAN HELP</strong><br><br>We know our community wants to help, but Covid has presented unique challenges for supporting those experiencing homelessness.  Maricopa County Department of Public Health has established a <a href="http://www.givesmartaz.org/" target="_blank">Give Smart website</a> to provide the best ways to provide support to people experiencing homelessness.   Giving to those panhandling on the street may satisfy hunger for the moment, but it unintentionally withholds people from seeking assistance from organizations that not only can provide a hot meal in a safe environment, but who also provide supportive services that can help end homelessness. Street giving also creates crowds which puts an already vulnerable population's health at risk. It keeps people on the streets and negatively impacts communities. By giving smart, you can be part of creating real, long-lasting change. <br><br><br><p><br></p> </html></div>https://www.phoenix.gov/humanservicesNewshuman-services
Leading With Services, Phoenix Brings Resources to Homeless During Community Clean Uphttps://www.phoenix.gov/newsroom/human-services/920Human Services2/6/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/920/Newsroom_HSD_0010.jpgLeading With Services, Phoenix Brings Resources to Homeless During Community Clean Up<div class="ExternalClassFAFC9D61FD134161A83003FE6101C815"><html> <div>​In an effort to help those experiencing homelessness get connected with much-needed services, the city of Phoenix started a three-day, multi-agency outreach effort around the nonprofit Human Services Campus Wednesday morning. </div><div> </div><div>Six community nonprofits joined the city in the three-day campaign, providing a variety of resources directly to people who had been staying on the street near the campus, at the intersection of 11th Avenue and Madison Street. </div><div> </div><div>Social workers and other workers trained in homeless outreach offered shelter services, and resources meant to target some of the causes of homelessness, including treatment for drug and alcohol abuse, mental health counseling and resources, and referrals to crisis response units for urgent health and safety needs. Workers also shared information on programs specific for women and families, and displaced veterans. It's that array of services and programs that proves most effective in helping those in need, according to Tamyra Spendley, a Deputy Director with Phoenix's Human Services Department.</div><div> </div><div> “As we see the homeless population increase across the nation, it is most important to remember the solution comes only with everyone working together," Spendley noted.  “We combined the engagement outreach to begin with the weekly cleanup the city does around the campus."   </div><div> </div><div>Coordinated outreach efforts like these are part of a citywide approach to helping people experiencing homelessness, and neighborhoods throughout Phoenix where facilities like the Homeless Services Campus do not exist. PHX C.A.R.E.S. focuses on addressing homelessness by using resources from departments throughout the city to provide direct services to individuals, support for neighborhoods and clean up assistance where necessary. The single point of contact helps the city to streamline its response, and better track how the multiple departments' services are being used.</div><div> </div><div>Through the course of Wednesday morning's cleanup and engagement, outreach teams were able to contact 84 people and were able to successfully place 12 individuals, including two seniors, in temporary housing – a crucial first step to addressing long-term homelessness.  Outreach efforts to connect homeless individuals to services will continue through Friday evening.</div><div> </div><div>For years, the city of Phoenix Police and Streets Transportation departments have conducted a coordinated cleanup of the area outside the Human Services Campus on Wednesday mornings. On average, the city's Street Transportation Department removes 2.31 tons of items from the roadways and sidewalks during the weekly cleanup.  </div><div> </div><div>“It has gotten worse over the last three months, so it is really a great thing to see the city out here," Ian Francis, a business owner near the Human Services Campus said.  </div><div> </div><div>The nonprofit Human Services Campus is a 10-acre homelessness services facility located between the downtown core and the Arizona State Capitol Mall that was opened in 2005 to bring nonprofits and providers together in a homeless services campus.</div><div> </div><div>“Even though the Human Services Campus is the largest concentration of service providers for those experiencing homelessness, it is only by cities working together regionally that we can meet the needs and assist in the change," Spendley said. </div><div> </div><div>If you or someone you know needs resources to address homelessness, you can contact PHX C.A.R.E.S. at 602-262-6251, or <a target="_blank" href="/atyourservice">submit a request online​</a>.</div></html></div>https://www.phoenix.gov/humanservicesNewshuman-services
Senior Center Staff Celebrates 100 Year Old Member With A Paradehttps://www.phoenix.gov/newsroom/human-services/1203Human Services5/5/2020 5:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1203/Newsroom_HSD_0013.jpghttps://youtu.be/UDHsejccEq0Senior Center Staff Celebrates 100 Year Old Member With A Parade<div class="ExternalClass2CB2169911914FB48294365F9309E98F"><html> <p>Phoenix man got an amazing surprise on Monday to mark his 100th birthday. </p> <p>Michael Romero, a longtime Pecos Senior Center member, celebrated his 100<sup>th</sup> birthday with his family and friends joining in the fun! Senior Center staff organized a big event that he could safely watch from his driveway. Surrounded by balloons, Michael watched as friends and family put on a parade to celebrate this milestone day. A total of 20 cars decorated with signs and balloons drove by Michael shouting birthday messages and honking, including two Yellow Cab drivers that faithfully transported Michael and other seniors in the area to the Pecos Senior Center before the coronavirus COVID-19 pandemic. </p> <p>City of Phoenix Human Services Department runs 15 senior centers across Phoenix. Senior centers promote healthy aging by giving seniors access to multiple resources available to help them stay active, connected and independent. <br></p> <p>​“It is because of residents like Michael that are so invested and active with our centers, that for so many of us, this is more than just a job, it is an extension of our family. We weren't going to miss celebrating this milestone day," said Patricia Contreras, Human Services Program Coordinator. <br></p> <p> <span style="background-color:window;color:windowtext;font-size:10pt;">To learn more about Phoenix's Senior Centers and programs visit, Phoenix.gov/humanservices.  </span></p> <p> <br> </p> </html></div>https://www.phoenix.gov/humanservicesVideohuman-services
Human Services Director Named One of the Most Influential Women in Arizona Businesshttps://www.phoenix.gov/newsroom/human-services/1386Human Services7/8/2020 5:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1386/Newsroom_HSD_0014.jpgHuman Services Director Named One of the Most Influential Women in Arizona Business<div class="ExternalClass962B1527F8F34793890DE5D9D8B02282"><html> <p>​​</p> <p>City of Phoenix's Director of Human Services Department, Marchelle Franklin was named one of the <em>AZ Business</em> magazine's <a target="_blank" href="https://azbigmedia.com/?s=Most+Influential+Women">Most Influential Women in Arizona Business</a> for 2020. </p> <p>As one of only 50 Arizona women to receive this honor, Franklin was recognized for her 18 years of public service and her mission and commitment to meet the needs of at-risk residents. </p> <p>Franklin manages a $95 million budget and leads over 375 employees as the Human Services Director.  She joined the city of Phoenix in 2002 and prior to her current role, served as director of the Phoenix Police Department Community Affairs division, deputy director for community development and government relations at Phoenix Sky Harbor International Airport and separate roles as chief of staff for the Mayor and City Council.<br></p> <p>“It is an honor and a testament to Marchelle's hard work and commitment that she is recognized by <em>AZ Business</em> magazine for contributions she makes to the community," Phoenix City Manager Ed Zuercher said. “During her two decades with the city, Marchelle's career embodies passion for people and the impact that better systems and structures have on our residents' quality of life."</p> <p>Before transitioning to municipal work, Franklin spent nearly 15 years in the private sector working in human resources management.  In addition to her role as a member of the Board of Directors at the Fiesta Bowl, Franklin also serves as Board Secretary for The Desert Pearls Foundation, Inc.</p> <p>In 2019, Franklin was awarded the NextGen Public Service Silent Hero Award and was a 2019 ATHENA Award Finalist Winner.</p> <p>“I hope others say I was willing to speak truth to power, be a voice for the marginalized and disenfranchised and that I  endeavored to encourage and motivate individuals, especially women, to be true to themselves, to their work and their community and that I operated from a perspective that excellence in what we do in local government is not accidental it has to be intentional," Franklin said. </p> <p>The Most Influential Women in Arizona Business for 2020 will be featured on the cover of the July/August issue of Az Business magazine, along with editorial profiles inside the magazine. They will also be honored at a <a target="_blank" href="https://azbigmedia.com/events/most-influential-women-in-arizona-2020/">dinner and reception</a> that begins at 5:30 p.m. on September 15, 2020, at <a target="_blank" href="https://www.chateauluxeaz.com/">Chateau Luxe</a>.​<br></p> </html></div>https://www.phoenix.gov/humanservicesNewshuman-services

About PHX C.A.R.E.S.

PHX C.A.R.E.S. is a coordinated response to work with neighborhoods and individuals experiencing homelessness to educate and focus on solutions. ​​

How it Helps the Homeless

​For those experiencing homelessness, PHX C.A.R.E.S. sends trained outreach teams, who take the time to build rapport and trust with people on the street, to encourage them to accept the services and resources that are offered to help end their homelessness.

​Report to PHX C.A.R.E.S.
How It Works
How Can You Help
Snapshot of Homelessness
Resources Available to Help

How it Helps Neighborhoods and Businesses​

PHX C.A.R.E.S. also unifies city resources and community partners to respond to the impacted neighborhood and business with services and education. 

Learn About Neighborhood ProgramsFind Neighborhood Organizations in Your AreaLearn About Tresspassing OrdinancesGet To Know Your Police Resources Shopping CartsResources for Neighbors and Businesses​