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Remote Public Hearing/Meeting Process

In response to the Phoenix City Council's declaration of a local emergency due to COVID-19 on March 2020, the Planning and Development Department will hold all public hearings and meetings remotely to ensure the safety for board members, the public and employees.

There will be no in person public meetings throughout the duration of the local emergency declaration.

Those meetings include Zoning Adjustment Hearings, Board of Adjustment Hearings, Abandonment Hearings, Planning Commission, Historic Preservation Commission, Historic Preservation Hearing Officer Hearings, Heritage Commission, Planning Hearing Officer Hearings, Design Review Committee meetings and Village Planning Committee Meetings.

The meetings will be facilitated through web-based Webex. A phone line will also be provided to accommodate residents who may not have internet service. A tutorial video below shows how to log-in and how to participate.

Please check out the following links to some additional training resources for WebEx Events.


Live Classes:

Hearings/Meetings General Information:

  •  A phone number and meeting access code will be on the meeting agenda which can be found at the City Clerk's website at

  • To listen only, call the number and enter the meeting access code. This option will not allow you to comment.

  • To comment, watch and listen to the meeting, contact the assigned staff for a link to the WebEx Event.  Use the Webex EVENTS link and follow the prompts. You will be asked to enter your name and email address.

Applicants and the public should notify the assigned planner or staff member on the agenda 48 hours in advance of the hearing if they wish to speak or present information.  ASSIGNED STAFF WILL PROVIDE THE APPROPRIATE WEB LINK TO PARTICIPATE AND WAITING UNTIL CLOSER TO THE MEETING MAY NOT ENSURE THAT YOU CAN COMMENT. 



Important Documents

Notice of Emergency Measures for Public Meetings and Hearings

Required Neighborhood Meetings – Local Emergency Guidelines


Click here for FAQS about the Remote Public Hearing Process and questions about Webex


If you have additional process or technical questions not covered by the above, please contact Angie Holdsworth at If you have questions about any specific item on the agenda, then please contact the assigned staff person on the agenda.

Remote Hearings and Public Meetings: What to expect and how to participate.

Starting April 20, 2020, all Planning and Development Public and Meetings will be held remotely using Webex software. Watch the video below to see how you can participate.


Webex Log-on

Watch the short video below for quick log-on instruction to Webex. For more detailed information about remote hearing procedures, check out the above video.

​Troubleshooting Webex

If you are experiencing minor technical problems when using Webex, watch the below video for some easy connection fixes.

Remote Business Model

For other business, staff will continue the remote counter model previously implemented Staff will cover phone lines and e-mail accounts so that you can get development and zoning questions answered by phone or e-mail from your home or private workspace. For more assistance:  

  • Use the list of direct phone numbers and e-mail addresses on our Contact Us webpage to reach the appropriate staff.
  • If you're unsure who to contact or have general questions about services call 602-262-7811 or email
  • Online project tools are available at
  • Other online information can be found at
  • Inspectors will continue their field inspections and will follow protocols as recommended by the Centers for Disease Control including social distancing and wearing masks at times. You may be asked to be outside the inspection area while staff is conducting the inspection.
  • Some plans such as Solar Plans will need to be dropped off at a drop box outside security at city hall. These cannot be submitted electronically.
  • Electrical plans with the Annual Faculties Programs must be dropped off at the Inspections office at 438 W. Adams. These cannot be submitted electronically
  • We are confident that we can answer or resolve most inquiries with these methods. Staff will contact you to set up an appointment for a web-based or in-person meeting for items that cannot be handled remotely.

PDD HIGHLY encourages electronic submittal of plans for new projects and resubmittals. If you have any paper plans currently in queue and need assistance to submit plans electronically, please contact the Electronic Plan Review (EPR) Triage Team at 602-534-5933 or For more

For updates, check the PDD website and social media pages. You can also view updates citywide at the PHX Newsroom at

​Planning and Development Staff work SAFE!

We encourage you to do business with Planning and Development via phone, emaill or website. In-person meetings are by appointment only. We ask you to follow CDC social distancing reommnedations. Our staff will be wearing protective gear like masks for those visits.