In 2022, the Arizona Legislature passed Senate Bill 1168 which authorized cities and towns to create a limited permit/license process to further regulate Short-Term Rentals (STRs). In September 2023, Phoenix City Council approved a text amendment to the Short-Term Rental Ordinance, which altered the existing ordinance from a registration requirement to a permitting requirement. The new ordinance will go into effect on November 6, 2023. 

Summary of Changes

  • New STR ordinance replaces existing STR registration with limited STR permit process.
  • ​​All STR properties must obtain a STR permit from the Planning and Development Department. 
    • ​City must issue or deny permit within 7 days​
    • Owner may appeal denial, non-renewal or suspension
  • Prohibiting the use of Accessory Dwelling Unit as a STR
  • Non-residential and other uses are prohibited by A.R.S. 9-500.39
  • Enhanced civil penalties ​

Read the Amended STR Ordinance


Enhanced Penalty Structure

The new Short-Term Rental Ordinance introduces an enhanced penalty structure for court-adjudicated incidents/violations: 

  • First violation: minimum $500 or one night's rental fee
  • Second violation: minimum $1,000 or two night's rental fee
  • Third violation: minimum $3,500 or three night's rental fee

​Permit may be suspended for 12 months if: 

    • Within 12-month period, the STR has 3 court-adjudicated violations
    • Within 12 month period, one conviction of felonies or other serious crimes within one year

Enforcement Agency​

The Neighborhood Services Department is the lead enforcement agency for short-term rentals through the code compliance process. The department is responsible for:
  • Investigating unpermitted STRs
  • Verifying STR violations
  • Issuing Notice of Ordinance Violations where applicable 

To file a complaint against an unpermitted or unregistered short-term rental, visit MyPHX311 or send an email to blight@phoenix.gov​. ​

​File a Complaint with NSD



Beginning on October 26, 2023, the Planning and Development Department's SHAPE PHX customer portal will begin accepting short-term rental permit applications. Permits will begin being issued on November 6, 2023. 

Submittal Requirements

Initial and renewal fee of $250 for each permit

TPT License | Arizona Department of Revenue​

Update your rental status at Maricopa County Assessor's Office

Complete the required documents: 

Affidavit & Attestation - Acknowledgment and Agreement

Description - Map of Safety Equipment

Attestation of Compliance - Notice to Adjacent Neighbors

Owners Designee Authorization​


Owner must send notice to adjacent properties of intent to operate as STR

Owner must display STR permit/license number on each advertisement for STR.


​​SHAPE PHX Website

​How-To Video: Submittin​g an STR Permit Application
​SHAPE PHX User Guide: STR Permit Applications

​Contact Us!

For questions about the Short-Term Rental Rental Ordinance or permit requirements, please contact:


For technical questions about SHAPE PHX, contact: 


To submit a code enforcement complaint, contact the Neighborhood Services Department's Neighborhood Preservation division: 


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