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The City of Phoenix Employees' Retirement System (COPERS) is dedicated to administering a retirement plan for past, present, current and future City of Phoenix employees that prudently invests plan assets and delivers comprehensive support to meet the needs of COPERS' members and their beneficiaries. 

200 West Washington Street, 10th Floor
Phoenix, AZ 85003
Phone: 602-534-4400
Fax: 602-495-2008
e-mail: copers@phoenix.gov

If any inconsistency exists between this document and the City Charter, the provisions of the City Charter, as interpreted by the COPERS Board, shall prevail.


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24When are pension payments made?<div class="ExternalClass6061453EAFF64405BD90BA0C6D7D733B"><p>​Pension payments are made once a month. Though we make every effort to ensure your check is received, it may be to your advantage to sign up for direct deposit. This will prevent a delay in receiving your pension benefit due the US mail.</p></div>
26What is Pension Equalization Program (PEP)?<div class="ExternalClass8AF2B8349E04448DA9B693A3D6981C0D"><p>​The PEP provides for a permanent pension increase. Eligible retirees and survivors must have received 36 pension payments as of January 1st of the year being considered. </p><p>The increase is paid in the April 1st pension check, and retroactive to January 1st of the adjustment year. The PEP is not a cost-of-living adjustment (COLA); it is subject to the Plan’s investment performance in excess of 8%. The increase is not to exceed the Department of Labor Consumer Price Index (CPI). </p></div>
27What is the 13th Check<div class="ExternalClass6BBBB0DB79774A05AE3F88C960AC70F8"><p>​The 13th Check is a supplement payment paid to eligible retirees, survivors, and beneficiaries each year. It is based upon a predetermined formula and investment returns, provided funds are available in the reserve. The 13th Check is limited to one-half the increase in the CPI, but not less than one percent times your annualized pension. <br><br>Payment of the 13th Check is pro-rated if you are not retired a full year.</p></div>
28How can retirees make changes or updates?<div class="ExternalClass360D6EA253304215959252500AE28F8D"><p>​In order to make changes to your retirement information, please visit our Forms page to assist you in changing or updating any of the following:</p><ul><li class="first">Contact Information (address, phone number, etc.)</li><li>Designation of Beneficiary</li><li>Tax Withholding</li><li class="last">Direct Deposit </li></ul><p>Tax withholding changes and direct deposit changes can also be made using eCHRIS. <a href="http://employee.phoenix.gov/hr" target="_blank"><img class="ms-rte-paste-setimagesize" alt="eChris login button" src="/coperssite/MediaAssets/echrislogin.gif" style="margin:5px;width:100px;vertical-align:middle;float:none;" /></a> <br>Please note: Changes received after the 15th of the month may not take effect until after the 1st of the following month.</p></div>
29Why is my amount different? <div class="ExternalClass9901A043AC874F1CAD8760CE18555B7F"><p>​New insurance premiums take effect January 1st. Please note you may see a change in your “net” due to the new premiums taking effect.</p></div>

Additional Resources


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Benefits Office (Insurance & MERP)
(602) 262-4777
Benefits Office (Insurance & MERP)
(602) 262-4777
1 (800) CIGNA24 or 1 (800) 244-6224 - will be phased out 1/1/2019
Blue Cross Blue Shield HMO Plan
(For Retirees in Arizona ONLY)
(602) 864-4857 or 1 (800) 232-2345 x4857 - will be phased out 1/1/2019
Blue Cross Blue Shield PPO Plan
(602) 864-4857 or 1 (800) 232-2345 x4857
City of Phoenix Retirees Association (COPRA)
(480) 288-1046
City of Phoenix Municipal Employees’ Association (COPMEA)
(602) 262-6857
Social Security Administration
1 (800) 772-1213
City of Phoenix Help Desk
For all eCHRIS user account needs.
(602) 534-4357

​City of ​Phoenix 457/401(a) Plans Login

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Questions about City-sponsored coverage, Medical Expense Reimbursement Plan (MERP), and the public safety subsidy should be directed to the City Of Phoenix Benefits Office at (602) 262-4777 or benefits.questions@phoenix.gov
Office Hours: Monday - Friday 
8:00 a.m. to 5:00 p.m.