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Click here to sign up for Virtual Retiree Benefits Information Sessions 

​Click here to read Important City of Phoenix Updates on Retiree Health Plans​​

WELCOME!

YOUR 2023 CITY OF PHOENIX RETIREE BENEFITS

The City of Phoenix appreciates the contributions ​that our retirees have made in making our City a great place to live, work, and play. We are committed to supporting the health and well-being of our retirees and their eligible dependents with sustainable, valuable, and comprehensi​ve health care coverage. This 2024 Retiree Benefits Guide provides highlights of the City of Phoenix retiree health plans effective January 1, 2024. Please keep in mind that summary plan descriptions, coverage certificates, policies, contracts, and similar documents prevail when questions of coverage arise.

If you have questions about your benefit choices or how to enroll, please call the experts in the City's Benefits Office at (602) 262-4777 or send an email to benefits.questions@ phoenix.gov.​


Legal Notices (posted below and/or in the benefits guide)​

HIPAA Notice​

Rights and Protections Against Surprise Medical Billing​





 2024 Open Enrollment Non-Medicare Webinar

 2024 Medicare Open Enrollment Webinar

​​Contacts

 

 

Health Savings Account - Health Equity<div class="ExternalClassDD249C51B41344AE8077126021021055"><p>​<strong>Website: </strong><a href="https://www.healthequity.com/phoenix">www.healthequity.com/phoenix</a><br></p><p><strong>​Member Services: </strong>(877) 582-4793<br></p></div>
Legal Insurance - ARAG<div class="ExternalClass7B8EA88E3A6146B8BB685EF5574FFECE"><p>​<strong>Website: </strong>​<a href="https://www.araglegal.com/plans">www.ARAGlegal.com/plans</a></p><p><strong>Employee Access Code: </strong>16922phx<br></p><p><strong>Retiree Access Code: </strong>16922ret<br></p><p><strong>Member Services: </strong>(800) 247-4184​​<br></p></div>
Life Insurance: Securian – Minnesota Life<div class="ExternalClass129B91E9AF05435EA59FAA4C04083733"><p>​<strong>Website: </strong><a href="https://www.lifebenefits.com/submitEOI">www.lifebenefits.com/submitEOI​</a><br></p><p><strong>Group Policy Number: </strong>34390<br></p><p><strong>Access Key: </strong>Phoenix<br></p><p><strong>Member Services: </strong>(800) 872-2214<br></p></div>
Medical Plan - Banner|Aetna<div class="ExternalClass9C28445D55D549319F1A9BCEFCCF691A"><p>​<strong>Website: </strong>​<a href="https://www.aetna.com/cityofphoenix">www.aetna.com/cityofphoenix</a></p><p><a href="https://www.aetna.com/cityofphoenix"></a><strong>Member Services: </strong>(855) 220-6506<br></p><p><strong>Designated Representative (escalated member/claim issues): </strong>Maggie Perez<br></p><p>(Monday - Friday, 8:00am - 5:00pm)<br></p><p><strong>Email: </strong>​PerezM5@aetna.com<br></p></div>
Medical Plan - Blue Cross Blue Shield<div class="ExternalClassB81A4F1E75EB4F1AB815DC4B8CA3BC8B"><p><strong>Website: </strong><a href="https://www.azblue.com/">www.azblue.com</a></p><p><a href="https://www.azblue.com/"></a><strong>Member Services: </strong>(602​) 534-5165</p><p><strong>Designated Representative (escalated member/claim issues): </strong>Aimee Johanning<br></p><p><strong>Desk: </strong>(602) 534-5165<br></p><p><strong>Cell: </strong>(480) 521-4350<br></p><p>(Monday - Friday, 8:00am - 5:00pm)<br></p><p><strong>Email: </strong>​aimee.johanning@azblue.com<br></p></div>
Non-Medicare and Medicare: United Healthcare<div class="ExternalClass4B6AE37BA6A54F138FCB07F08B5BD1E9"><p><strong>Non-Medicare</strong></p><p>Website: <a href="https://www.whyuhc.com/phoenix">www.whyuhc.com/phoenix</a></p><p>Member Services: (844) 585-1273</p><p><strong>Medicare</strong></p><p><strong></strong><a href="https://www.whyuhc.com/phoenix"></a><strong></strong>Website: <a href="https://www.myaarpmedicareplans.com/">www.myAARPmedicareplans.com</a></p><p>Medicare Supplement and Pharmacy: (844) 488-3960<a href="https://www.myaarpmedicareplans.com/">​</a>​<br></p></div>
Pet Insurance - MetLIfe<div class="ExternalClass5E9B0CAB3C904EE89E09935A3639404F"><p>​<strong>Website: </strong><a href="https://www.metlifepetinsurance.com/">www.metlifepetinsurance.com</a></p><p><strong>Member Services: </strong>​(800) 270-7387​<br></p></div>
Pharmacy - Elixir<div class="ExternalClass314035FA648944DF90905CCD7C40617F"><p><strong>Website: </strong><a href="https://www.elixirsolutions.com/">www.elixirsolutions.com</a></p><p><a href="https://www.elixirsolutions.com/"></a><strong>Preview code: </strong>PHXRX  No registration necessary</p><p><strong>Designated Representative: </strong>Lorena Castilla Juarez</p><p><strong>Phone: </strong>(916)941-2555</p><p>(Monday - Friday, 8:00am - 5:00pm)</p><p><strong>Email: </strong>ljuarez@elixirsolutions.com</p><p>CTYPHOENIXsupport@elixirsolutions.com</p><p><strong>Member Services: </strong>​ (833) 803-4402​</p></div>
Vision Buy-Up Plan : Davis Vision by MetLife<div class="ExternalClassF856FDE508EF4C2CB1683983C534DC75"><p><strong>Website: </strong>www.metlife.com/mybenefits</p><p><strong>Member Services: </strong>​(833) EYE-LIFE​</p></div>
Dental Plan: Cigna<div class="ExternalClassD7CED08B3C5D4CD08EA5CFF4CFDBF1C8"><p>​Website:   <a href="http://www.mycigna.com/">www.mycigna.com</a></p><p>Member Services: (800) 244-6224<br></p><p><br></p></div>
EAP: Compysch Guidance Resources<div class="ExternalClass256F16A0975B460F836794BC526BF245"><p>​Website: <br><a href="http://www.guidanceresources.com/">www.guidanceresources.com</a></p><p> Web ID: Phoenix EAP</p><p> App: GuidanceNow</p><p>Member Services: (602)534-5433<br></p><p><br></p></div>
Flexible Spending Accounts and COBRA: Optum Financial<div class="ExternalClass6AF006912B1B4137A1C4B3B6CB65C4B4"><p>​Website: <a href="https://connectyourcare.com/">connectyourcare.com​</a></p><p>Member Services: (877) 292-4040<br></p><p><br></p></div>

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