​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Emergency Rental Assistance​​ (ERA) Program

​Still accepting applications! 

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​The Emergency Rental Assistance Program is available to households regardless of citizenship or immigration status and does not require a Social Security Number be provided. ​

Who Qualifies: 

  • Must be a Phoenix resident​​
  • Income at or below 80% of Area Median Income or $63,200 for a family of 4 (if your income is over 80%, please see ARPA Program flyer​)
  • Qualified for unemployment benefits or experienced a reduction in income or experiencing other financial hardship during COVID-19
  • Demonstrating risk of homelessness or housing instability
  • Rent and utility bills incurred after March 13, 2020

Documents Needed, include: 

  • City of Phoenix residency document
  • Gross Income Statements
  • Financial Impact Statements
  • Lease Agreement
  • Proof of Identity 
  • Current Utility Bill

Eviction Assistance 

If you are scheduled for eviction, and you have at least one of the items listed below, please call 602-262-7935 for assistance:

  • A summons to appear in court for an eviction judgment
  • A date to appear in court regarding an eviction judgment
  • A writ of restitution to vacate the property
  • A lock-out notice
  • You have already been locked out of the property
  • Served with a 5-day notice and have one of the following items listed below apply to the household:
    • household member age 60 years or older, or age 2 years or younger
    • houseld member disabled or pregnant
    • household member wiht a serious medical condition, resulting in a health or safety risk if evicted
    • household gross countable income is at or below 50% of Area Median Income

 For all other matters, please call the City of Phoenix Central Intake Line at                          (602) 534-2433 or apply online at phoenix.gov/rentassistapply .


​​Our Community, Our Stories

Community Stories​ “Thank you. We no longer face homelessness!”

—ERA recipient, household of three, received over $10,000 in financial services for rent and utilities. A family member was diagnosed with COVID-19 Pneumonia and because they were on oxygen, they could not return to work.​​​​

“This has lifted a weight off my shoulders. Thank you, thank you, thank you!”

—ERA recipient, who received rent assistance while he was in between jobs due to the pandemic.

“You helped my family keep a roof over our heads.”

—ERA recipient, a single father with pandemic-related job loss facing eviction.​ He received nearly $9,000 in financial services. ​

​ERA Program Dashboard

Visit the ERA Program Dashboard to access current data. The dashboard represents services and expenditure data through Friday of the prior week and does not include administrative costs which is 10% of the total program allocation.


​Downloads and Reference

City of ​Phoenix Emergency Rental Assistance Program Flyer (ENGLISH PDF)​ (ESPAÑ​OL PDF)​

City of Phoenix American Rescue Plan Act (ARPA) Flyer (ENGLISH PDF) (ESPAÑOL PDF)​​

Maricopa County Rental Assistance Program Flyer (ENGLISH PDF) (ESPAÑ​OL PDF)​​​​

Arizona Department of Housing Homeowner Assistance Fund (HAF)


Contact Us

Email: RentHelp@Phoenix.gov

Note when you submit an email it falls under the city's policy which states that the email message is: (1) subject to public
disclosure under the Public Records Law, (2) not private or confidential and (3) retained for 90 days.​
​​

​​​​​How Can I Apply?​

 English/Inglés

 Spanish/Español

There are three ways to apply.

Call Phoenix's Human Services Department at 

602-534-AIDE (2433) ​on Mondays, beginning at 7 a.m. to schedule a telephone appointment for emergency rental and/or utility assistance.

Submit an application online 

by going directly to

phoenix.gov/rentassistapply​.

Apply with ADES through this link https://era.azdes.gov

Effective February 12, 2022​, the Arizona Department of Economic Security (ADES) will begin accepting rental assistance applications for City of Phoenix residents. 



​What Do I Need to Apply? 

Document Checklist (English)

Lista de verificacion de documentos  (Español)​​

City of Phoenix Emergency Rental Assistance (ERA) Program Area Median Income (AMI) Chart ​

Landlord Verification Form

​​Frequently Asked Questions 


 

What is the eligibility criteria? 

  • Must be a Phoenix resident​​
  • Income at or below 80% of Area Median Income or $63,200 for a family of 4 (if your income is over 80%, please see ARPA Program flyer​)
  • Experiencing financial hardship during COVID-19 pandemic
  • Demonstrating risk of homelessness or housing instability
  • Rent and utility bills incurred after March 13, 2020

What can these funds pay for?

  • Rent, including late fees
  • Utility bills, this includes electric and gas
  • City Services bills, this includes water and trash

What are the payment amounts?

  • Rental Arrears – up to 18 months of assistance (residents in subsidized housing must have a rental obligation to qualify for rental assistance)
  • Forward Rent – residents may qualify for up to 3 months forward rent once past due or arrears are paid in full, and if the household is unstable
  • Utility Bills (electric and gas) arrears and credits
  • City Services Bill (water) arrears and credits
​I am a landlord, can I apply for tenants behind on rent?

Yes, landlords may apply with the tenant's permission. ​