Emergency Rental Assistance (ERA) Program

THE CITY OF PHOENIX HAS RESUMED EMERGENCY RENTAL ASSISTANCE (ERA) SERVICES. TO APPLY YOU CAN VISIT THE CITY OF PHOENIX HUMAN SERVICES ERA PROGRAM PORTAL:

phoenix.gov/rentassistapply

If you have already submitted an application in the portal, it will be processed in the order it was submitted.

YOU CAN ALSO APPLY THROUGH ONE OF THE FOUR COMMUNITY PARTNERS:

Foundation For Senior Living: Applicants may apply at (602) 285-0505 ext. 232, M-F, 8:00am - 5:00pm

St. Vincent de Paul: Applicants may apply at (602) 850-6956, M-F, 8:00am - 4:30pm

Chicanos Por La Causa: Applicants may apply at (602) 654-3332, M-F, 8:00am - 5:00pm

Pilgrim Rest: Applicants may apply at (602) 257-5079, M-F, 9:00am - 4:00pm

ASSISTANCE IS ALSO AVAILABLE THROUGH THE ARIZONA DEPARTMENT OF ECONOMIC SECURITY (DES). APPLICANTS MAY APPLY THROUGH AN ON-LINE APPLICATION PORTAL AT:

https://era.azdes.gov

The Emergency Rental Assistance Program is available to households regardless of citizenship or immigration status and does not require a Social Security Number be provided.

Eviction Assistance 

If you are scheduled for eviction, and you have at least one of the items listed below, please call 602-262-7935 for assistance. You will be directed to one of the community providers who might be able to assist.

A summons to appear in court for an eviction judgment
A date to appear in court regarding an eviction judgment
A writ of restitution to vacate the property
A lock-out notice
You have already been locked out of the property
Served with a 5-day notice and have one of the following items listed below apply to the household:

household member age 60 years or older, or age 2 years or younger
household member disabled or pregnant
household member with a serious medical condition, resulting in a health or safety risk if evicted
household gross countable income is at or below 50% of Area Median Income

For all other matters, please call the City of Phoenix Central Intake Line at (602) 534-2433 or apply online at phoenix.gov/rentassistapply .

Complete Document Checklist - English 

Lista de Verificacion de Documentos Completo - Español

Coronavirus Relief Funds Policy and Procedures

Our Community, Our Stories

“Thank you. We no longer face homelessness!”

—ERA recipient, household of three, received over $10,000 in financial services for rent and utilities. A family member was diagnosed with COVID-19 Pneumonia and because they were on oxygen, they could not return to work.

“This has lifted a weight off my shoulders. Thank you, thank you, thank you!”

—ERA recipient, who received rent assistance while he was in between jobs due to the pandemic.

“You helped my family keep a roof over our heads.”

—ERA recipient, a single father with pandemic-related job loss facing eviction. He received nearly $9,000 in financial services.

ERA Program Dashboard

Visit the ERA Program Dashboard to access current data. The dashboard represents services and expenditure data through Friday of the prior week and does not include administrative costs which is 10% of the total program allocation.

Downloads and Reference

City of Phoenix Emergency Rental Assistance Program Flyer (ENGLISH PDF) (ESPAÑOL PDF)

City of Phoenix American Rescue Plan Act (ARPA) Flyer (ENGLISH AND ESPAÑOL PDF)

Maricopa County Rental Assistance Program Flyer (ENGLISH PDF) (ESPAÑOL PDF)

Arizona Department of Housing Homeowner Assistance Fund (HAF)

Contact Us

Email: RentHelp@Phoenix.gov

Note when you submit an email it falls under the city's policy which states that the email message is: (1) subject to public
disclosure under the Public Records Law, (2) not private or confidential and (3) retained for 90 days.

How Can I Apply?

English/Inglés

Spanish/Español

Who Qualifies:

Must be a Phoenix resident
Income at or below 80% of Area Median Income or $70,650 for a family of 4. If your income is over 80%, please see ARPA Program flyer
Qualified for unemployment benefits or experienced a reduction in income or experiencing other financial hardships caused by the COVID-19 pandemic
Demonstrating risk of homelessness or housing instability
Rent and utility bills incurred after March 13, 2020

Documents Needed, include:

City of Phoenix residency document
Gross Income Statements
Financial Impact Statements
Lease Agreement
Proof of Identity
Current Utility Bill

Document Checklist (English)

Lista de verificacion de documentos (Español)

Applicant Form - English

Formulario de Solicitante - Español

City of Phoenix Emergency Rental Assistance (ERA) Program Area Median Income (AMI) Chart

Landlord Verification Form

Formulario de acuerdo de inquilino

W-9 Form

Tenant Agreement Form

Fromulario de contrato de inquilino

Frequently Asked Questions

What is the eligibility criteria?

Must be a Phoenix resident

Income at or below 80% of Area Median Income or $70,650 for a family of 4 (if your income is over 80%, please see ARPA Program flyer)

Experiencing financial hardship caused by the COVID-19 pandemic

Demonstrating risk of homelessness or housing instability

Rent and utility bills incurred after March 13, 2020

What can these funds pay for?

Rent, including late fees

Utility bills, this includes electric and gas

City Services bills, this includes water and trash

What are the payment amounts?

Rental Arrears – up to 12 months of assistance, including arrears and late fees. (residents in subsidized housing must have a rental obligation to qualify for rental assistance)

Forward Rent – residents may qualify for up to 3 months forward rent once past due or arrears are paid in full, and if the household is unstable

Utility Bills (electric and gas) arrears and credits

City Services Bill (water) arrears and credits

I am a landlord, can I apply for tenants behind on rent?

Yes, landlords may apply with the tenant's permission.

​​Our Community, Our Stories

​ “Thank you. We no longer face homelessness!”