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​​​​​The Human Services Department has a rich history of providing a comprehensive array of education and social services to help people achieve their highest level of self-sufficiency. The department is organized into the areas listed below to assure Phoenix residents are provided highly effective and efficient services and programs.

Department Organizational Structure (PDF)​


Jacqueline Edwards

Human Services Director

Directs all Human Services Department activities and programs, establishes and maintains working relationships with funding and other agencies, public and private. The Human Services Director is also the Executive Secretary to the Human Services Commission.

Responsible for overall implementation and monitoring of Head Start performance standards for more than 3,300 children through a directly operated program and contracted delegate agencies.

Community and Senior Services
Community Services develops, implements and operates human service programs to meet the emergency, short and long-term needs of eligible low-income residents, to include the elderly and individuals with disabilities.

Family Advocacy Center
The Family Advocacy Center uses a multidisciplinary approach to provide comprehensive services to victims of violent crime such as domestic and sexual violence, child abuse, physical assault and homicide.​

Management Services
Management Services coordinates the planning, fiscal, personnel, contracts, information technology and other support services for Human Services Department divisions and programs.

Business and Workforce Development

Provides oversight for Arizona@Work programs, including career services, youth development, YouthBuild grant and Strengthening Working Families Initiative grant.