Information Technology Services

City of Phoenix Bird
Information Technology Services (ITS) is an innovative technology partner to 34 departments delivering outstanding public services to 1.7 million residents. Everyday, ITS supports the City of Phoenix's complex ​​systems of networks as well as the technology needs of 15,000 employees.

With more than 350 IT personnel working across the city, the departmart is proud to provide strategy, solutions, security and support for the fifth largest city in the United States. ​​


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Strategic Technology Plan Organization Overview​​Career Opportunities​​                            


Contact Us

251 W. Washington St., 6th floor
Phoenix, AZ 85003-2295
Phone: 602-262-4481
TTY: Use 7-1-1
Email: its.phx@phoenix.gov
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City IT Project Manager Recognized During Innovative Commencement https://www.phoenix.gov/newsroom/information-technology-services/1210Information Technology Services5/8/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1210/Newsroom_ITS-009.jpgCity IT Project Manager Recognized During Innovative Commencement <div class="ExternalClassFCDCC77A5E00481E8CACB9F5C1D42723"><html> <div>As hard-working graduates across the country find unique ways to commemorate their academic success during this health emergency, one city of Phoenix employee will receive her diploma on stage and give an award acceptance speech using an avatar robot.  </div><div><br>Juili Kale is the 2020 graduate student recipient of the Barton Kyle Yount Award from ASU’s Thunderbird School of Global Management. The is the first time an online student has received this award for exceptional leadership since the online program was launched 15 years ago. </div><div><br>Several weeks ago, Kale received a congratulatory message from Thunderbird Dean Dr. Sanjeev Khagram with an invitation to accept the award and her master’s degree in global management during the school’s virtual convocation ceremony on Monday, May 11, using an avatar robot displaying her face. </div><div><br>“I knew I worked hard, but getting this award is an honor and I am in utter disbelief. It is slowly sinking in, as I am busy giving interviews to radio stations and news channels on the robotics and my award,” Kale said. </div><div><br>Kale joined the city’s Information Technology Services project management team a little over two years ago. She previously spent five and a half years in a project management role focused on technology initiatives and projects for aviation technology and Phoenix Sky Harbor International Airport.</div><div><br>“We are so proud of Juili for receiving this top award from Thunderbird. She is a true professional, and it is clear she applied the same exceptional work ethic to her education as she does to her career,” City of Phoenix Chief Information Officer Matthew Arvay said. </div><div><br>Here are links to Kale’s interviews with media outlets:<br></div><div><a target="_blank" href="https://www.cnbc.com/video/2020/05/08/arizona-state-management-school-holds-graduation-ceremony-via-robot.html">Arizona State management school holds graduation ceremony via robot​</a> - CNBC​<br></div><div><span id="ms-rterangepaste-start"></span><a target="_blank" href="https://www.reuters.com/article/us-health-coronavirus-robot-graduation/robots-to-the-rescue-arizona-students-in-lockdown-will-still-get-their-graduation-day-idUSKBN22K18F">Robots to the rescue! Arizona students in lockdown will still get their graduation day​</a>​​​ - R​euters<span id="ms-rterangepaste-end"></span><br><a target="_blank" href="https://www.abc15.com/news/state/asu-global-management-graduates-to-walk-with-robots-in-virtual-ceremony">ASU Global Management graduates to 'walk' with robots in virtual ceremony</a> - ABC 15  <br><a target="_blank" href="https://kjzz.org/content/1556861/robots-stand-asu-thunderbird-grads-virtual-commencement">Robots To Stand In For ASU Thunderbird Grads At Virtual Commencement</a> - KJZZ <br><br></div><div><br></div> <br></html></div>https://www.phoenix.gov/itsNewsinformation-technology-services
Phoenix Technology Team Visits Grand Canyon Universityhttps://www.phoenix.gov/newsroom/information-technology-services/843Information Technology Services1/21/2020 3:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/843/Newsroom_ITS_003.jpgPhoenix Technology Team Visits Grand Canyon University<div class="ExternalClass0F9CFDBD0DF64ED69D242B20595F8C59"><html> <p>​​</p><div>City of Phoenix technology leaders value the importance of developing relationships with community partners and academic institutions, not only to collaborate around innovation, but to connect with high-quality IT professionals entering the workforce. <br></div><div><br></div><div>Recently members of the Information Technology Services (ITS) ma​nagement team visited with ​leaders from Grand Canyon University (GCU) to learn how the school is developing the future technology workforce and engaging local employers through strategic initiatives. The team is exploring next steps with GCU as it considers capstone projects, internships, and other career connections with students. </div><div><br></div><div>ITS will participate at GCU’s upcoming engineering and technology job fair on Friday, January 31. </div> </html></div>Newsinformation-technology-services
Hambric Named Phoenix Chief Information Officerhttps://www.phoenix.gov/newsroom/information-technology-services/2135Information Technology Services9/14/2021 3:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2135/Newsroom_ITS_016.jpgHambric Named Phoenix Chief Information Officer<div class="ExternalClass0E783A728D1143E1B7F3D23FE8C86C96"><html> <div>Steen Hambric has officially been named Phoenix’s Chief Information Officer responsible for leading the city’s Information Technology Services (ITS) department and federated IT management services over Sky Harbor International Airport, Water Services, Phoenix Police, and Phoenix Fire. </div> <div> <br> </div> <div>Hambric has over 33 years of IT experience at the federal and local levels, with 17 of those years spent in executive leadership. As a Phoenix IT leader since 2017, he championed many citywide projects including a multi-year, citywide telephone and network project upgrade and implemented several initiatives with COVID-related federal dollars to bring free Internet connectivity to residents throughout Phoenix. <br></div> <div> <br> </div> <div>Hambric was appointed Acting Chief Information Officer on May 14, 2021. He took on the role during a critical time in which coordination and collaboration between city departments needed improvement, numerous high visibility projects were underway, multiple enterprise-class applications were in various stages of replacement, and Phoenix was strengthening its cybersecurity. In direct response, Hambric spent the last few months drafting the city's first Strategic Technology Plan in over a decade. Once finalized, the City will have a strategic guidepost from which the city's business and technology leaders and their staff can rally behind and prioritize financial and personnel resources as well as key initiatives.</div> <div> <br> </div> <div>“I’m thrilled to continue leading such dedicated professionals as we deliver secure, responsible, and sustainable IT services, solutions, and governance for the city,” Hambric said. </div> <div> <br> </div> <div>Before arriving in Phoenix, Hambric worked for the United States House of Representatives for 18 years in high-level information technology leadership positions where he developed and implemented IT strategic plans, led enterprise-class applications and web services, and oversaw the successful implementation of major technology projects. He also served for 11 years as a Combat Engineer Officer for the Army National Guard and earned his Bachelor of Science in Business Administration, with an emphasis in Management Information Systems, from the University of Southern Mississippi. </div> <div> <br> <br> </div> <p> <br> <br> </p> <p> <br> </p> </html></div>https://www.phoenix.gov/itsNewsinformation-technology-services