Information Technology Services

City of Phoenix Bird
Information Technology Services (ITS) is an innovative technology partner to 34 departments delivering outstanding public services to 1.7 million residents. Everyday, ITS supports the City of Phoenix's complex ​​systems of networks as well as the technology needs of 15,000 employees.

With more than 350 IT personnel working across the city, the departmart is proud to provide strategy, solutions, security and support for the fifth largest city in the United States. ​​

Organization OverviewCareer Opportunities​​                            

Contact Us

251 W. Washington St., 6th floor
Phoenix, AZ 85003-2295
Phone: 602-262-4481
TTY: Use 7-1-1
Email: ​ ​



Phoenix Technology Team Visits Grand Canyon University Technology Services1/21/2020 3:00:00 PM Technology Team Visits Grand Canyon University<div class="ExternalClass0F9CFDBD0DF64ED69D242B20595F8C59"><html> <p>​​</p><div>City of Phoenix technology leaders value the importance of developing relationships with community partners and academic institutions, not only to collaborate around innovation, but to connect with high-quality IT professionals entering the workforce. <br></div><div><br></div><div>Recently members of the Information Technology Services (ITS) ma​nagement team visited with ​leaders from Grand Canyon University (GCU) to learn how the school is developing the future technology workforce and engaging local employers through strategic initiatives. The team is exploring next steps with GCU as it considers capstone projects, internships, and other career connections with students. </div><div><br></div><div>ITS will participate at GCU’s upcoming engineering and technology job fair on Friday, January 31. </div> </html></div>Newsinformation-technology-services
Phoenix Deputy CIO Takes Center Stage During IoT and Smart Cities Conference Technology Services5/20/2019 3:00:00 PM Deputy CIO Takes Center Stage During IoT and Smart Cities Conference<div class="ExternalClassAE4FC2B9D89F4D0CA14B84FF633341F0"><html> <p>​As the fifth largest city in the country, Phoenix is engaged in a collaborative process to develop a roadmap and strategy to implement smart city projects that align with its leaders’ mission and goals. City of Phoenix deputy CIO Ajay Joshi presented an overview of Phoenix’s smart city and smart region initiatives during the Internet of Things (IoT) World and Smart Cities Conference in Santa Clara, CA this summer. <br></p> <p>Joshi, an IT leader with the City since 2012, was a featured panelist during a discussion on overcoming challenges and creating an intelligent, resilient city. He also delivered a session on charting the course to become a smart city and smart region during the May 2019 conference.​<br></p> </html></div>Newsinformation-technology-services
Phoenix Named a Top 10 Digital Cities Winner for Seventh Consecutive Year Technology Services12/1/2020 4:00:00 PM Named a Top 10 Digital Cities Winner for Seventh Consecutive Year<div class="ExternalClass8939F1FB4EC04BFFBAD401277DBE6BD8"><html> <div> <span style="font-size:13.3333px;">The city of Phoenix has once again received national recognition as a Top 10 Digital Cities Survey winner among cities with populations of 500,000 or more. The 20th annual survey organized by <a href="" target="_blank">The Center for Digital Government (CDG)​</a> recognizes cities for using technology to tackle social challenges, enhance services, strengthen cybersecurity and more. </span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">This year’s Digital Cities Survey also praises cities using technology to better serve citizens despite new challenges triggered by the pandemic. In fact, Phoenix responded by quickly digitizing government participation through virtual City Council and community meetings as well as rapidly moving thousands of city employees to a mobile workforce. The city also expanded its Wi-Fi coverage outside of nearly 50 libraries, community, senior, and recreation centers to ensure all students have internet access during school closures and hybrid learning.</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“Covid-19 has exacerbated the need to bridge the digital divide. The City of Phoenix has acted swiftly and efficiently by<a href="/newsroom/information-technology-services/1551" target="_blank"> expanding Wi-Fi coverage</a> and providing thousands of tablets to students, families, and seniors,” said Mayor Kate Gallego. “Data and technology are a key component in everything we do. I am proud of the City of Phoenix for being a leader in these areas to best serve our residents.”</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“During these trying times, technology permits residents to continue to work, keep their children in school and stay connected to loved ones,” said Councilwoman Thelda Williams, chair of the Transportation, Infrastructure and Innovation Subcommittee. “I’m very proud of our city and employees who have worked tirelessly to close the digital divide, specifically with the expansion of free Wi-Fi citywide.”</span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">Phoenix’s advance use of analytics, digital inclusion and Covid-19 response secured its fourth-place ranking, moving up a spot from last year. The 2020 submission showcased the digital enhancements of the Phoenix Police Public Records request process which offers 10 online options ranging from incident reports to crime statistics. Furthering financial transparency, <a href="/newsroom/information-technology-services/1378" target="_blank">The Phoenix Checkbook</a> was relaunched this summer through the city’s online Open Data Portal to help the public understand where the city spends its dollars. And earlier this year, Phoenix was awarded the ‘<a href="" target="_blank">What Works Cities – 2020 Silver Certification​</a>’, the national standard of excellence for well-managed, data-driven local government. </span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">“We have opened the door to a positive transparency shift in residents’ access to city services. Technology is enabling greater access and our goal is to maintain the fidelity of community engagement from a digital standpoint,” said City of Phoenix Chief Information Officer Matthew Arvay. </span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">Phoenix is now focused on an initiative that will accelerate the digital transformation of the city’s 311 CRM infrastructure. The platform will provide multiple channels for submitting service requests and comments and will improve digital service delivery without the need for in-person interaction.</span> </div> <div> <br> </div> </html></div>