| Now Available: myPHX311 Mobile App | https://www.phoenix.gov/newsroom/information-technology-services/2139 | Information Technology Services | | 11/16/2021 1:55:00 PM | https://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2139/Newsroom_myPHX311_Starring.png | | Now Available: myPHX311 Mobile App | <div class="ExternalClass84C4350246D14426A9715CFB6ABD661B"><html>
<div>Phoenicians now have a new way to report issues in their community from their smartphones. <br></div>
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<div>The City of Phoenix announced Tuesday, November 16, the launch of a new service through an app called '<a href="/app" target="_blank">MyPHX311</a>' that allows residents to pay their City Services Bill, report quality-of-life issues and request city services. </div>
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<div>"The City of Phoenix is constantly innovating to best serve our residents. This app will allow for quicker, more efficient service to meet the needs of every Phoenician. I'm proud our city listens to our residents and adapts to the changing environment to allow for flexible, creative solutions," said Phoenix Mayor Kate Gallego. </div>
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<div>The new mobile app is a compliment to the recently upgraded version "PHX At Your Service" web portal (now <a href="https://Phoenix.gov/myPHX311" target="_blank">Phoenix.gov/myPHX311</a>). The myPHX311 app is optimized for smartphones but can also be used on tablets as well. With this new digital interactive experience, citizens can send reports directly to the City's website. The app allows community members to provide city staff with pictures, videos, descriptions and the location when reporting an issue. </div>
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<div>"The launch of this application ensures our residents, business owners and community members have quick, easy access to city services," said City Manager Jeff Barton. "Now that much of our lives has gone virtual, it's important to have a city services app that makes sharing and retrieving information easy for everyone." </div>
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<div>Once the app is downloaded (<a href="https://phoenix.gov/app" target="_blank">Phoenix.gov/app</a>), users can create an account to access most of the features available. Users can also proceed as a guest. The app is also available in Spanish. </div>
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<div>Users can search job postings, review street closures and neighborhood programs. Each item is linked directly to the <a href="http://phoenix.gov" target="_blank">Phoenix.gov</a> website, making it easy to follow-up on service requests and stay up to date on all the resources Phoenix has to offer. The MyPHX311 mobile app is available for download on Android and iOS. </div>
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<div>The public should continue to report emergencies by calling 911. Emergency or urgent service requests should not be reported on the app. </div>
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<div>To report water or sewer-related emergencies such as a broken water main, fire hydrant, or water service line (between a water meter and the street) or sewer backups by calling 602-261-8000. Issues that occur outside of Phoenix's jurisdiction should be reported to the appropriate agency or organization.<br></div>
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| Phoenix Named a 2022 Digital Cities Survey Winner | https://www.phoenix.gov/newsroom/information-technology-services/2565 | Information Technology Services | | 11/16/2022 5:10:00 PM | https://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2565/Newsroom_CityView_05.jpg | | Phoenix Named a 2022 Digital Cities Survey Winner | <div class="ExternalClassF723154B54494D258DC74B7FE2004661"><html>
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<p>The Center for Digital Government (CDG) has named the City of Phoenix a 2022 Digital Cities Survey Winner for the '500,000 or More Population Category'. Since 2015, Phoenix has annually been ranked in the top ten. The 22nd annual Digital Cities Survey strives to recognize cities utilizing technology to strengthen cybersecurity, enhance transparency and digital equity, and more.</p>
<p><img alt="Digital Survey Winner" src="/newssite/PublishingImages/CDG21%20DigCities%20Survey%20Winner_3_RGB.jpg" style="margin:5px;width:200px;height:133px;float:right;" />“Constituents expect more from modern governments. Our Digital Cities survey winners have worked hard to keep the focus on the needs of the communities they serve while implementing technology to improve delivery and execution," said CDG Vice President Brian Cohen. “We congratulate them for leading the way towards a smarter and more responsive government.”<br></p>
<p>Over the last year, Phoenix launched the new City Manager's Performance Dashboard (CMPR). This online tool provides the public with comprehensive, easy-to-understand information about the many services and programs offered by the City of Phoenix. The redesign includes more than 130 key performance indicators that measure the city's health and identifies potential areas for improvement allowing the city to make more informed decisions. Access the dashboard on the <a href="https://Phoenix.gov/CityManager" target="_blank">Phoenix.gov/CityManager</a> page.</p>
<p>In addition, Phoenix worked to enhance digital tools to help residents access city services. The myPHX311 app (<a href="https://Phoenix.gov/App" target="_blank">Phoenix.gov/App</a>) and website portal allows residents to access many city services directly on their phone. Furthermore, Phoenix continues to make updates to the Open Data portal (<a href="https://phoenixopendata.com/" target="_blank">PhoenixOpenData.com</a>) which promotes transparency in government and accountability to residents by providing important datasets that can be viewed by everyone. Recent updates to map and geographic information system (GIS) online portals (<a href="https://Phoenix.gov/imap" target="_blank">Phoenix.gov/imap</a>) allow the public to view street restrictions, city-owned properties for sale, and the Planning and Development Department's current and proposed zones, permit activities, and much more. </p>
<p>“The Information Technology Services (ITS) department is honored to accept this award on behalf of all City of Phoenix departments that work effortlessly to protect our digital city services and information while striving to achieve our city's strategic goals to enable and foster citizen engagement. Phoenix continues to prioritize the use of digital technologies to increase participation in public matters,” Phoenix Chief Information Officer Steen Hambric said. “With our recently approved Strategic Technology Plan 2022-2026, we look forward to leveraging emerging technologies to improve departmental planning and to further digital experiences that benefit Phoenix residents.”<br></p>
<p><strong>About the ITS Department:</strong> ITS provides technology support and services to the city's complex systems of networks and various technology needs of more than 14,000 employees. The department also manages the city's radio, telephone, and enterprise computer network systems. <br></p>
<p><strong>About the Center for Digital Government:</strong> The Center for Digital Government is a national research and advisory institute focused on technology policy and best practices in state and local government. <br></p>
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| Hambric Named Phoenix Chief Information Officer | https://www.phoenix.gov/newsroom/information-technology-services/2135 | Information Technology Services | | 9/14/2021 3:00:00 PM | https://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2135/Newsroom_ITS_016.jpg | | Hambric Named Phoenix Chief Information Officer | <div class="ExternalClass0E783A728D1143E1B7F3D23FE8C86C96"><html>
<div>Steen Hambric has officially been named Phoenix’s Chief Information Officer responsible for leading the city’s Information Technology Services (ITS) department and federated IT management services over Sky Harbor International Airport, Water Services, Phoenix Police, and Phoenix Fire. </div>
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<div>Hambric has over 33 years of IT experience at the federal and local levels, with 17 of those years spent in executive leadership. As a Phoenix IT leader since 2017, he championed many citywide projects including a multi-year, citywide telephone and network project upgrade and implemented several initiatives with COVID-related federal dollars to bring free Internet connectivity to residents throughout Phoenix. <br></div>
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<div>Hambric was appointed Acting Chief Information Officer on May 14, 2021. He took on the role during a critical time in which coordination and collaboration between city departments needed improvement, numerous high visibility projects were underway, multiple enterprise-class applications were in various stages of replacement, and Phoenix was strengthening its cybersecurity. In direct response, Hambric spent the last few months drafting the city's first Strategic Technology Plan in over a decade. Once finalized, the City will have a strategic guidepost from which the city's business and technology leaders and their staff can rally behind and prioritize financial and personnel resources as well as key initiatives.</div>
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<div>“I’m thrilled to continue leading such dedicated professionals as we deliver secure, responsible, and sustainable IT services, solutions, and governance for the city,” Hambric said. </div>
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<div>Before arriving in Phoenix, Hambric worked for the United States House of Representatives for 18 years in high-level information technology leadership positions where he developed and implemented IT strategic plans, led enterprise-class applications and web services, and oversaw the successful implementation of major technology projects. He also served for 11 years as a Combat Engineer Officer for the Army National Guard and earned his Bachelor of Science in Business Administration, with an emphasis in Management Information Systems, from the University of Southern Mississippi. </div>
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