Information Technology Services

City of Phoenix Bird
Information Technology Services (ITS) is an innovative technology partner to 34 departments delivering outstanding public services to 1.7 million residents. Everyday, ITS supports the City of Phoenix's complex ​​systems of networks as well as the technology needs of 15,000 employees.

With more than 350 IT personnel working across the city, the departmen​t is proud to provide strategy, solutions, security and support for the fifth largest city in the United States. ​​

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Strategic Technology Plan Organization Overview​​Career Opportunities​​                            

Contact Us

251 W. Washington St., 6th floor
Phoenix, AZ 85003-2295
Phone: 602-262-4481
TTY: Use 7-1-1
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Now Available: myPHX311 Mobile App Technology Services11/16/2021 1:55:00 PM Available: myPHX311 Mobile App<div class="ExternalClass84C4350246D14426A9715CFB6ABD661B"><html> <div>​Phoenicians now have a new way to report issues in their community from their smartphones. <br></div> <div> <br> </div> <div>The City of Phoenix announced Tuesday, November 16, the launch of a new service through an app called '<a href="/app" target="_blank">MyPHX311</a>' that allows residents to pay their City Services Bill, report quality-of-life issues and request city services. </div> <div> <br> </div> <div>"The City of Phoenix is constantly innovating to best serve our residents. This app will allow for quicker, more efficient service to meet the needs of every Phoenician. I'm proud our city listens to our residents and adapts to the changing environment to allow for flexible, creative solutions," said Phoenix Mayor Kate Gallego. </div> <div> <br> </div> <div>The new mobile app is a compliment to the recently upgraded version "PHX At Your Service" web portal (now <a href="" target="_blank"></a>). The myPHX311 app is optimized for smartphones but can also be used on tablets as well. With this new digital interactive experience, citizens can send reports directly to the City's website. The app allows community members to provide city staff with pictures, videos, descriptions and the location when reporting an issue.  </div> <div> <br> </div> <div>"The launch of this application ensures our residents, business owners and community members have quick, easy access to city services," said City Manager Jeff Barton. "Now that much of our lives has gone virtual, it's important to have a city services app that makes sharing and retrieving information easy for everyone." </div> <div> <br> </div> <div>Once the app is downloaded (<a href="" target="_blank"></a>), users can create an account to access most of the features available. Users can also proceed as a guest. The app is also available in Spanish.  </div> <div> <br> </div> <div>Users can search job postings, review street closures and neighborhood programs. Each item is linked directly to the <a href="" target="_blank">​</a> website, making it easy to follow-up on service requests and stay up to date on all the resources Phoenix has to offer. The MyPHX311 mobile app is available for download on Android and iOS. </div> <div> <br> </div> <div>The public should continue to report emergencies by calling 911. Emergency or urgent service requests should not be reported on the app. </div> <div> <br> </div> <div>To report water or sewer-related emergencies such as a broken water main, fire hydrant, or water service line (between a water meter and the street) or sewer backups by calling 602-261-8000. Issues that occur outside of Phoenix's jurisdiction should be reported to the appropriate agency or organization.<br></div> </html></div>
Phoenix Named a 2022 Digital Cities Survey Winner Technology Services11/16/2022 5:10:00 PM Named a 2022 Digital Cities Survey Winner<div class="ExternalClassF723154B54494D258DC74B7FE2004661"><html> <div class="ExternalClassCFE4E106164B41478FC2F8C97C38A175"> <p>​The Center for Digital Government (CDG) has named the City of Phoenix a 2022 Digital Cities Survey Winner for the '500,000 or More Population Category'. Since 2015, Phoenix has annually been ranked in the top ten. The 22nd annual Digital Cities Survey strives to recognize cities utilizing technology to strengthen cybersecurity, enhance transparency and digital equity, and more.</p> <p>​<img alt="Digital Survey Winner" src="/newssite/PublishingImages/CDG21%20DigCities%20Survey%20Winner_3_RGB.jpg" style="margin:5px;width:200px;height:133px;float:right;" />“Constituents expect more from modern governments. Our Digital Cities survey winners have worked hard to keep the focus on the needs of the communities they serve while implementing technology to improve delivery and execution," said CDG Vice President Brian Cohen. “We congratulate them for leading the way towards a smarter and more responsive government.”<br></p> <p>Over the last year, Phoenix launched the new City Manager's Performance Dashboard (CMPR). This online tool provides the public with comprehensive, easy-to-understand information about the many services and programs offered by the City of Phoenix. The redesign includes more than 130 key performance indicators that measure the city's health and identifies potential areas for improvement allowing the city to make more informed decisions. Access the dashboard on the <a href="" target="_blank">​</a> page.</p> <p>In addition, Phoenix worked to enhance digital tools to help residents access city services. The myPHX311 app (<a href="" target="_blank"></a>) and website portal allows residents to access many city services directly on their phone. Furthermore, Phoenix continues to make updates to the Open Data portal (<a href="" target="_blank"></a>) which promotes transparency in government and accountability to residents by providing important datasets that can be viewed by everyone. Recent updates to map and geographic information system (GIS) online portals (<a href="" target="_blank"></a>) allow the public to view street restrictions, city-owned properties for sale, and the Planning and Development Department's current and proposed zones, permit activities, and much more. </p> <p>“The Information Technology Services (ITS) department is honored to accept this award on behalf of all City of Phoenix departments that work effortlessly to protect our digital city services and information while striving to achieve our city's strategic goals to enable and foster citizen engagement. Phoenix continues to prioritize the use of digital technologies to increase participation in public matters,” Phoenix Chief Information Officer Steen Hambric said. “With our recently approved Strategic Technology Plan 2022-2026, we look forward to leveraging emerging technologies to improve departmental planning and to further digital experiences that benefit Phoenix residents.”<br></p> <p><strong>About the ITS Department:</strong> ITS provides technology support and services to the city's complex systems of networks and various technology needs of more than 14,000 employees. The department also manages the city's radio, telephone, and enterprise computer network systems. <br></p> <p><strong>About the Center for Digital Government:</strong> The Center for Digital Government is a national research and advisory institute focused on technology policy and best practices in state and local government. ​<br></p> </div> </html></div>
City of Phoenix CIO Named to 2020 Constellation Research Business Transformation 150 Technology Services7/30/2019 7:00:00 AM Arvay Business Transformation 150 Award 2019 - Copy.jpgCity of Phoenix CIO Named to 2020 Constellation Research Business Transformation 150<div class="ExternalClass63E4057196934937BC81BE3AFAC067E2"><html> <div>Matthew Arvay, chief information officer (CIO) for the city of Phoenix, has been recognized by Constellation Research on its <a target="_blank" href="">2020 Business Transformation 150​</a>, an elite list of executives leading business transformation efforts around the globe.<br><br></div><div>“To be in the company of influential and transformative global leaders from different industries is such an honor,” said Arvay. “As Phoenix establishes itself to become a Smart City, I am more motivated to find solutions to our community’s challenges through strategic partnerships and collaboration, and by leveraging technology and exploring different business models to realize efficiencies and improve our customers’ experience.” </div><div><br></div><div>Currently, Arvay is leading Phoenix’s first Smart City Strategic Plan, which will have a community-centric approach to implementing innovative solutions to civic challenges. Having only been with the city for less than three years, Arvay has led the Information Technology Services Department in modernizing the city’s foundational infrastructure by replacing the organization’s network that supports more than 12,000 telephones across 500 city locations, connected by approximately 300 miles of cables. </div><div><br></div><div>“Matt has worked tirelessly since coming to the city to find creative solutions to an ever-increasing demand from residents and employees to make smart use of technology to solve big problems,” noted Phoenix City Manager Ed Zuercher. “Good, coordinated use of technology is key to government transparency and access, and is a foundation of our success.” </div><div><br></div><div>The 2020 Business Transformation 150 identifies the world’s most influential executives across a variety of industries, including Arvay. Nominations from peers, industry influencers, technology vendors and analysts powered the six-month selection process. Each executive on the list demonstrates an understanding of how the business environment is transforming in response to digital and exponential technologies, and these leaders are actively preparing their organizations to excel during and after the transformation.</div><div><br></div><div>In addition to Arvay, the list of honorees includes C-Suite leaders from PepsiCo, Qantas Air, Kaiser Permanente, St. Jude’s Children’s Research Hospital and Ikea. For a full list of executives, visit:<a href="" target="_blank">​</a></div><div><br></div><div><strong>About the City of Phoenix, Information Technology Services:</strong></div><div>The City of Phoenix Information Technology Services Department provides and supports technology solutions to the municipal organization, which includes key business sectors such as Phoenix Sky Harbor International Airport, Water Services, and the Phoenix Fire and Police departments. The department manages the Enterprise infrastructure, Enterprise applications, data information management and IT project management that help deliver services to the residents of the of the 5th largest city in the United States. Phoenix is the home of major companies, such as Banner Health, American Express, Honeywell, Mayo Clinic and USAA Phoenix, and has been named a Top 10 Digital City by Government Technology Digital Cities Survey. <br><br>​<br></div><span id="ms-rterangepaste-end"></span><p>​​</p> </html></div>Newsinformation-technology-services