Information Technology Services

City of Phoenix Bird
Information Technology Services (ITS) is an innovative technology partner to 34 departments delivering outstanding public services to 1.7 million residents. Everyday, ITS supports the City of Phoenix's complex ​​systems of networks as well as the technology needs of 15,000 employees.

With more than 350 IT personnel working across the city, the departmart is proud to provide strategy, solutions, security and support for the fifth largest city in the United States. ​​

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Contact Us

251 W. Washington St., 6th floor
Phoenix, AZ 85003-2295
Phone: 602-262-4481
TTY: Use 7-1-1
Email: ​ ​



​Phoenix Expands Free Wi-Fi Coverage Across the City Technology Services10/5/2020 9:00:00 PM​Phoenix Expands Free Wi-Fi Coverage Across the City<div class="ExternalClassD6C22C9C1D1F4133B7B981171C6DDCE7"><html> <p>As many schools remain closed for in-person classes due to the global pandemic, the city of Phoenix is expanding its public Wi-Fi coverage outside nearly <a target="_blank" href="/itssite/Documents/COP%20WIFI_Published%20Map.pdf">50 libraries and community, senior, and recreation centers</a>​ to ensure all students have internet access. The city’s focus on digital equity ensures students have 13 hours of internet access a day to participate in distance learning and navigate online tools. </p><p>Residents can now connect their devices daily between 8 a.m. and 9 p.m. to access the free public service.  They can opt to sit in the parking lot of a participating facility or in a public area at the location.  In most cases, the Wi-Fi signal is the strongest closer to the building and a wireless device such as a laptop computer, smartphone, or tablet must be provided by the resident. </p><p>Phoenix’s ongoing commitment to addressing the digital divide was amplified when Phoenix City Council approved the installation of Wi-Fi antennas on city-owned, public facilities this summer through the Federal Coronavirus Aid, Relief, and Economic Security (CARES) Act.<br></p><p>Phoenix Mayor Gallego and City Councilmembers voiced their support of the expansion:</p><p>“Wi-Fi access has become an essential resource as residents have transitioned to learning and working from home. Though a necessity, it is not equitably accessible due to cost or geography, so it’s crucial that all public centers and libraries be equipped to serve our residents,” said Mayor Kate Gallego. “I’m proud that this solution not only provides an immediate benefit to residents but will be part of a sustained effort to expand access city-wide beyond the pandemic.”</p><p>“Having reliable internet access is a necessity for students to attend school and for residents to continue to work during the pandemic,” said District 8 Councilmember Carlos Garcia. “Expanding free Wi-Fi access to libraries, senior centers and recreation centers helps address the digital divide in our community and we are excited to support this effort.”<br>“Accessible Wi-Fi, especially during the COVID-19 crisis is vital for our residents, especially those with children navigating through online schooling,” said District 7 Councilman Michael Nowakowski. “I am very proud of the city staff who worked tirelessly this summer to make this possible, and hope this service provides some relief to families and residents needing Wi-Fi for schooling and online tools.”</p><p>“Providing families the tools and resources they need for remote learning is vital during the COVID-19 pandemic,” said District 4 Councilwoman Laura Pastor. “I strongly support the city’s commitment to addressing the digital divide and am proud of the additional Wi-Fi coverage in 50 city facilities.”</p><p>“Expanding internet access for remote learning is important infrastructure to help close the digital divide, but it will also help to connect residents to employment opportunities, connect grandparents separated from family because of COVID-19 and allow for telehealth and other connectivity benefits,” said District 1 Councilwoman Thelda Williams.</p><p>Five additional Phoenix locations will be equipped with expanded Wi-Fi capabilities this winter. A GIS-based location map and information on how to connect a device are available at <span style="font:400 13.33px/1.6 calibri;text-align:left;color:rgb(0, 0, 0);text-transform:none;text-indent:0px;letter-spacing:normal;text-decoration:none;word-spacing:0px;display:inline;white-space:normal;orphans:2;float:none;background-color:rgb(255, 255, 255);"> </span><a style="color:rgb(32, 173, 149);font-family:calibri;font-size:13.33px;font-style:normal;font-variant:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-decoration:none;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;" href="/its/wireless-network" target="_blank">  </a>​​​<br></p> </html></div>
Enhanced Phoenix Checkbook Now Available Technology Services7/2/2020 11:00:00 PM Phoenix Checkbook Now Available<div class="ExternalClassDE715E6B86454CB8945431E1CA80F90B"><html> <p>​The City of Phoenix furthers financial transparency on the Open Data Portal with a relaunch of The Phoenix Checkbook, making it easier for the public to understand where it spends dollars. Enhanced features are very intuitive enabling the public user to access the Checkbook data with the ability to create interactive visualizations of charts, apply filters, search, and use data drill down capabilities. The Checkbook data is updated monthly and can be downloaded as a file.<br></p> <p>The Information Technology Services – Open Data support team worked diligently with the Finance Department to achieve a goal of “moving beyond sharing vendor checkbook data to informing and engaging residents and businesses with interactive visualizations for city expenditures”. This change also reduces the administrative time and expenses related to fulfilling public records requests for financial information. <br></p> <p>The <a target="_blank" href="">Phoenix Checkbook</a> is available on the City of Phoenix’s homepage, <a target="_blank" href="/">​</a>, under ‘City Business-City Checkbook’ as well as on the Open Data Portal, <a target="_blank" href="">​</a>, under the ‘Transparency’ tab.<br><br></p> </html></div>
City of Phoenix CIO Named to 2020 Constellation Research Business Transformation 150 Technology Services7/30/2019 7:00:00 AM Arvay Business Transformation 150 Award 2019 - Copy.jpgCity of Phoenix CIO Named to 2020 Constellation Research Business Transformation 150<div class="ExternalClass63E4057196934937BC81BE3AFAC067E2"><html> <div>Matthew Arvay, chief information officer (CIO) for the city of Phoenix, has been recognized by Constellation Research on its <a target="_blank" href="">2020 Business Transformation 150​</a>, an elite list of executives leading business transformation efforts around the globe.<br><br></div><div>“To be in the company of influential and transformative global leaders from different industries is such an honor,” said Arvay. “As Phoenix establishes itself to become a Smart City, I am more motivated to find solutions to our community’s challenges through strategic partnerships and collaboration, and by leveraging technology and exploring different business models to realize efficiencies and improve our customers’ experience.” </div><div><br></div><div>Currently, Arvay is leading Phoenix’s first Smart City Strategic Plan, which will have a community-centric approach to implementing innovative solutions to civic challenges. Having only been with the city for less than three years, Arvay has led the Information Technology Services Department in modernizing the city’s foundational infrastructure by replacing the organization’s network that supports more than 12,000 telephones across 500 city locations, connected by approximately 300 miles of cables. </div><div><br></div><div>“Matt has worked tirelessly since coming to the city to find creative solutions to an ever-increasing demand from residents and employees to make smart use of technology to solve big problems,” noted Phoenix City Manager Ed Zuercher. “Good, coordinated use of technology is key to government transparency and access, and is a foundation of our success.” </div><div><br></div><div>The 2020 Business Transformation 150 identifies the world’s most influential executives across a variety of industries, including Arvay. Nominations from peers, industry influencers, technology vendors and analysts powered the six-month selection process. Each executive on the list demonstrates an understanding of how the business environment is transforming in response to digital and exponential technologies, and these leaders are actively preparing their organizations to excel during and after the transformation.</div><div><br></div><div>In addition to Arvay, the list of honorees includes C-Suite leaders from PepsiCo, Qantas Air, Kaiser Permanente, St. Jude’s Children’s Research Hospital and Ikea. For a full list of executives, visit:<a href="" target="_blank">​</a></div><div><br></div><div><strong>About the City of Phoenix, Information Technology Services:</strong></div><div>The City of Phoenix Information Technology Services Department provides and supports technology solutions to the municipal organization, which includes key business sectors such as Phoenix Sky Harbor International Airport, Water Services, and the Phoenix Fire and Police departments. The department manages the Enterprise infrastructure, Enterprise applications, data information management and IT project management that help deliver services to the residents of the of the 5th largest city in the United States. Phoenix is the home of major companies, such as Banner Health, American Express, Honeywell, Mayo Clinic and USAA Phoenix, and has been named a Top 10 Digital City by Government Technology Digital Cities Survey. <br><br>​<br></div><span id="ms-rterangepaste-end"></span><p>​​</p> </html></div>Newsinformation-technology-services