Organization Overview

​​​​​​​​​​​​​​Information Technology Services (ITS) is an innovative technology partner to 34 departments delivering outstanding public services to 1.7 million residents. Everyday, ITS supports the City of Phoenix's complex ​​systems of networks as well as the technology needs of 15,000 employees. City services include business analytics, maps and GIS, projects, telecom services and web applications. ​With more than 350 IT personnel working across the city, the departmart is proud to provide strategy, solutions, security and support for the fifth largest city in the United States. ​​

​Our Vision

A vibrant, safe, connected, sustainable, and inclusive city thriving on innovative technology.

 
Our Mission 

To be a collaborative partner offering innovative solutions for sustainable and equitable public services. 


Our Leadership Team ​

Chief Information Officer (CIO)

Steen Hambric is responsible for leading the city’s Information Technology Services (ITS) department and federated IT management services over Sky Harbor International Airport, Water Services, Phoenix Police, and Phoenix Fire. Hambric has over 33 years of IT experience at the federal and local levels, with 17 of those years spent in executive leadership. As a Phoenix IT leader since 2017, he championed many citywide projects including a multi-year, citywide telephone and network project upgrade and implemented several initiatives with COVID-related federal dollars to bring free Internet connectivity to residents throughout Phoenix. 

Hambric was appointed Acting Chief Information Officer on May 14, 2021. He took on the role during a critical time in which numerous high visibility projects were underway, multiple enterprise-class applications were in various stages of replacement, and Phoenix was strengthening its cybersecurity. In direct response, Hambric spent the last few months drafting the city's first Strategic Technology Plan in over a decade. Once finalized, the City will have a strategic guidepost from which the city's business and technology leaders and their staff can rally behind and prioritize financial and personnel resources as well as key initiatives.​

Before arriving in Phoenix, Hambric worked for the United States House of Representatives for 18 years in high-level information technology leadership positions where he developed and implemented IT strategic plans, led enterprise-class applications and web services, and oversaw the successful implementation of major technology projects. He also served for 11 years as a Combat Engineer Officer for the Army National Guard and earned his Bachelor of Science in Business Administration, with an emphasis in Management Information Systems, from the University of Southern Mississippi. 



Assistant Chief Information Officers (ACIO)

Darrell Riddick - Federated Services: Water Services

Daver Malik, C.M. - Federated Services: Aviation Technology

Farhad Islam, CGCIO​ - Federated Services: Fire Services Technology

Shannon Lawson - Information Security and Privacy

Suzanne Wang - Business Solutions (interim)

Tom Magrini - Business Operations (interim)