Cable Television Licenses
The City of Phoenix licenses companies to provide cable television services in Phoenix: Qwest Broadband Services, Inc. (CenturyLink) and Cox Communications Arizona, LLC. (Cox).
Cable Television Complaints
The city accepts complaints from residents of Phoenix regarding the two licensed cable television providers, Cox and CenturyLink. The city acts as a liaison between these cable TV providers and residents to resolve complaints. The city encourages residents to attempt to resolve complaints directly with the cable TV provider prior to contacting the city. You can reach the cable TV providers at:
- Cox: 623-594-1000
- CenturyLink: 602-266-1700
Please let us know if you have any
questions, comments, or complaints about either of these two cable TV providers. Or, you can call the Cable TV Line at (602) 495-0102.
Cable TV and Video Service Provider License Application Information
Beginning January 1, 2020, prospective cable television providers must enter into a Uniform Video Service License Agreement instead of a Cable Television Franchise license, pursuant to A.R.S. Title 9, Chapter 13. Current Cable Television Franchise license holders may also enter into a Uniform Video Service License Agreement or may maintain their current franchise license until expiration.
Providers wishing to enter into a Uniform Video Service License Agreement should file an Application and Affidavit for Uniform Video Service License with the City of Phoenix City Clerk:
Phoenix City Hall
200 West Washington Street, 15th Floor
Phoenix, Arizona, 85003-1611
Please contact the city's Cable Television License Administrator at 602-261-8097 with any questions.