Information Technology Services

City of Phoenix Bird
Information Technology Services (ITS) is an innovative technology partner to 34 departments delivering outstanding public services to 1.7 million residents. Everyday, ITS supports the City of Phoenix's complex ​​systems of networks as well as the technology needs of 15,000 employees.

With more than 350 IT personnel working across the city, the departmen​t is proud to provide strategy, solutions, security and support for the fifth largest city in the United States. ​​


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Strategic Technology Plan Organization Overview​​Career Opportunities​​                            


Contact Us

251 W. Washington St., 6th floor
Phoenix, AZ 85003-2295
Phone: 602-262-4481
TTY: Use 7-1-1
Email: its.phx@phoenix.gov
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City of Phoenix Appoints New Chief Privacy Officer to Strengthen Commitment to Data Privacy https://www.phoenix.gov/newsroom/information-technology-services/3326Information Technology Services1/16/2025 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/3326/CHIEF PRIVACY OFFICER_newsroom.pngCity of Phoenix Appoints New Chief Privacy Officer to Strengthen Commitment to Data Privacy <div class="ExternalClass1D5DC38A2C5B46E5B1C102880CEB3843"><html> <p>​The City of Phoenix and Information Technology Services Department are pleased to announce the appointment of Ciara Maerowitz as the City’s Chief Privacy Officer (CPO). This role underscores the City’s commitment to responsibly handle and protect the data of our employees, residents, and business partners. </p> <div></div> <p>Maerowitz brings nearly ten years of experience in regulatory compliance. Previously, she held positions at multiple global financial services firms, where she implemented global privacy programs across over 50 jurisdictions in highly complex and tightly regulated environments. </p> <p> "I am honored to continue my work in privacy as the City’s first dedicated Chief Privacy Officer,” said Maerowitz. “Privacy is a cornerstone of the trust our residents place in us, and I look forward to leading the City's efforts in enhancing privacy protections and ensuring compliance with federal and state regulations."  </p> <p></p> <p>In this role, Maerowitz will drive transparency, trust, and accountability in handling personal information by pursuing the highest standards of data protection. Maerowitz will play an integral role in developing and maintaining frameworks for data governance, providing guidance on mitigation of privacy risks, and ensuring the City of Phoenix continues to comply with emerging global privacy laws. The Chief Privacy Officer will also act as the main contact in the event of a privacy breach, both internally and externally.  </p> <p> Maerowitz holds a Juris Doctorate from the University of Arizona and a Bachelor of Arts in Political Science from Bryn Mawr College. She is recognized as a Fellow in Information Privacy (FIP), a prestigious designation given to select experts in the fields of privacy risk management by the International Association of Privacy Professionals. The City of Phoenix is committed to upholding the highest standards of data protection, ensuring that the personal data of its residents and customers is always treated with the utmost care and respect. The Data Privacy Office can be reached at <a target="_blank" href="mailto:privacy@phoenix.gov">privacy@phoenix.gov​</a>.   <br> </p> <p></p> </html></div>https://www.phoenix.gov/itsNewsinformation-technology-services
Phoenix Deputy CIO Takes Center Stage During IoT and Smart Cities Conferencehttps://www.phoenix.gov/newsroom/information-technology-services/751Information Technology Services5/20/2019 3:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/751/Newsroom_ITS_002.jpgPhoenix Deputy CIO Takes Center Stage During IoT and Smart Cities Conference<div class="ExternalClassAE4FC2B9D89F4D0CA14B84FF633341F0"><html> <p>​As the fifth largest city in the country, Phoenix is engaged in a collaborative process to develop a roadmap and strategy to implement smart city projects that align with its leaders’ mission and goals. City of Phoenix deputy CIO Ajay Joshi presented an overview of Phoenix’s smart city and smart region initiatives during the Internet of Things (IoT) World and Smart Cities Conference in Santa Clara, CA this summer. <br></p> <p>Joshi, an IT leader with the City since 2012, was a featured panelist during a discussion on overcoming challenges and creating an intelligent, resilient city. He also delivered a session on charting the course to become a smart city and smart region during the May 2019 conference.​<br></p> </html></div>Newsinformation-technology-services
Phoenix Named a 2022 Digital Cities Survey Winnerhttps://www.phoenix.gov/newsroom/information-technology-services/2565Information Technology Services11/16/2022 5:10:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2565/Newsroom_CityView_05.jpgPhoenix Named a 2022 Digital Cities Survey Winner<div class="ExternalClassF723154B54494D258DC74B7FE2004661"><html> <div class="ExternalClassCFE4E106164B41478FC2F8C97C38A175"> <p>​The Center for Digital Government (CDG) has named the City of Phoenix a 2022 Digital Cities Survey Winner for the '500,000 or More Population Category'. Since 2015, Phoenix has annually been ranked in the top ten. The 22nd annual Digital Cities Survey strives to recognize cities utilizing technology to strengthen cybersecurity, enhance transparency and digital equity, and more.</p> <p>​<img alt="Digital Survey Winner" src="/newssite/PublishingImages/CDG21%20DigCities%20Survey%20Winner_3_RGB.jpg" style="margin:5px;width:200px;height:133px;float:right;" />“Constituents expect more from modern governments. Our Digital Cities survey winners have worked hard to keep the focus on the needs of the communities they serve while implementing technology to improve delivery and execution," said CDG Vice President Brian Cohen. “We congratulate them for leading the way towards a smarter and more responsive government.”<br></p> <p>Over the last year, Phoenix launched the new City Manager's Performance Dashboard (CMPR). This online tool provides the public with comprehensive, easy-to-understand information about the many services and programs offered by the City of Phoenix. The redesign includes more than 130 key performance indicators that measure the city's health and identifies potential areas for improvement allowing the city to make more informed decisions. Access the dashboard on the <a href="https://Phoenix.gov/CityManager" target="_blank">Phoenix.gov/CityManager​</a> page.</p> <p>In addition, Phoenix worked to enhance digital tools to help residents access city services. The myPHX311 app (<a href="https://Phoenix.gov/App" target="_blank">Phoenix.gov/App</a>) and website portal allows residents to access many city services directly on their phone. Furthermore, Phoenix continues to make updates to the Open Data portal (<a href="https://phoenixopendata.com/" target="_blank">PhoenixOpenData.com</a>) which promotes transparency in government and accountability to residents by providing important datasets that can be viewed by everyone. Recent updates to map and geographic information system (GIS) online portals (<a href="https://Phoenix.gov/imap" target="_blank">Phoenix.gov/imap</a>) allow the public to view street restrictions, city-owned properties for sale, and the Planning and Development Department's current and proposed zones, permit activities, and much more. </p> <p>“The Information Technology Services (ITS) department is honored to accept this award on behalf of all City of Phoenix departments that work effortlessly to protect our digital city services and information while striving to achieve our city's strategic goals to enable and foster citizen engagement. Phoenix continues to prioritize the use of digital technologies to increase participation in public matters,” Phoenix Chief Information Officer Steen Hambric said. “With our recently approved Strategic Technology Plan 2022-2026, we look forward to leveraging emerging technologies to improve departmental planning and to further digital experiences that benefit Phoenix residents.”<br></p> <p><strong>About the ITS Department:</strong> ITS provides technology support and services to the city's complex systems of networks and various technology needs of more than 14,000 employees. The department also manages the city's radio, telephone, and enterprise computer network systems. <br></p> <p><strong>About the Center for Digital Government:</strong> The Center for Digital Government is a national research and advisory institute focused on technology policy and best practices in state and local government. ​<br></p> </div> </html></div>https://www.phoenix.gov/itsNewsinformation-technology-services