Information Technology Services

City of Phoenix Bird
Information Technology Services (ITS) is an innovative technology partner to 34 departments delivering outstanding public services to 1.7 million residents. Everyday, ITS supports the City of Phoenix's complex ​​systems of networks as well as the technology needs of 15,000 employees.

With more than 350 IT personnel working across the city, the departmen​t is proud to provide strategy, solutions, security and support for the fifth largest city in the United States. ​​


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Strategic Technology Plan Organization Overview​​Career Opportunities​​                            


Contact Us

251 W. Washington St., 6th floor
Phoenix, AZ 85003-2295
Phone: 602-262-4481
TTY: Use 7-1-1
Email: its.phx@phoenix.gov
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COVID-19 Cybersecurity Protection Tips https://www.phoenix.gov/newsroom/information-technology-services/1209Information Technology Services5/4/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1209/Newsroom_ITS_010.pngCOVID-19 Cybersecurity Protection Tips <div class="ExternalClass4823262B21BA480683F5F7F3696E8C18"><html> <p>​Cyber criminals are taking advantage of the COVID-19 health emergency by conducting cyberattacks against businesses, government entities, hospitals, and the public. Many of these attacks may try to impersonate trusted brands, like the city of Phoenix, to create legitimacy in deceptive spam, phishing, and more advanced attacks. <br></p><p>As the city continues to serve the public during this extremely challenging time, residents and businesses are encouraged to remain vigilant when sharing personal and financial information online. <br></p><p>Here are a few tips to keep in mind: <br></p><p>•<strong> Be cautious of links in emails, even from known contacts.</strong> There are many websites claiming to have the latest COVID-19 data or live COVID maps, etc. Only browse known websites and resist clicking on unfamiliar links, even if those links were sent by someone you know. <br></p><p>• <strong>Be suspicious of wire transfer payment requests. </strong>The city of Phoenix does not request wire transfer payments from residents or businesses. If you receive a suspicious financial request from someone claiming to be with the city, immediately stop and verify it with the appropriate department. <br></p><p>• <strong>Get reliable information directly from the source.</strong> The impact of COVID-19 has created temporarily changes to some city services, and departments continue to release updates to ensure the public has reliable information. Visit <a target="_blank" title="" href="/newsroom/em-and-hs/1054">phoenix.gov/newsroom​</a> for current coronavirus city news, as well as resident and business resources. <br><br><br></p> <span id="ms-rterangepaste-end"></span><p><br></p></html></div>https://www.phoenix.gov/itsNewsinformation-technology-services
Hambric Named Phoenix Chief Information Officerhttps://www.phoenix.gov/newsroom/information-technology-services/2135Information Technology Services9/14/2021 3:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2135/Newsroom_ITS_016.jpgHambric Named Phoenix Chief Information Officer<div class="ExternalClass0E783A728D1143E1B7F3D23FE8C86C96"><html> <div>Steen Hambric has officially been named Phoenix’s Chief Information Officer responsible for leading the city’s Information Technology Services (ITS) department and federated IT management services over Sky Harbor International Airport, Water Services, Phoenix Police, and Phoenix Fire. </div> <div> <br> </div> <div>Hambric has over 33 years of IT experience at the federal and local levels, with 17 of those years spent in executive leadership. As a Phoenix IT leader since 2017, he championed many citywide projects including a multi-year, citywide telephone and network project upgrade and implemented several initiatives with COVID-related federal dollars to bring free Internet connectivity to residents throughout Phoenix. <br></div> <div> <br> </div> <div>Hambric was appointed Acting Chief Information Officer on May 14, 2021. He took on the role during a critical time in which coordination and collaboration between city departments needed improvement, numerous high visibility projects were underway, multiple enterprise-class applications were in various stages of replacement, and Phoenix was strengthening its cybersecurity. In direct response, Hambric spent the last few months drafting the city's first Strategic Technology Plan in over a decade. Once finalized, the City will have a strategic guidepost from which the city's business and technology leaders and their staff can rally behind and prioritize financial and personnel resources as well as key initiatives.</div> <div> <br> </div> <div>“I’m thrilled to continue leading such dedicated professionals as we deliver secure, responsible, and sustainable IT services, solutions, and governance for the city,” Hambric said. </div> <div> <br> </div> <div>Before arriving in Phoenix, Hambric worked for the United States House of Representatives for 18 years in high-level information technology leadership positions where he developed and implemented IT strategic plans, led enterprise-class applications and web services, and oversaw the successful implementation of major technology projects. He also served for 11 years as a Combat Engineer Officer for the Army National Guard and earned his Bachelor of Science in Business Administration, with an emphasis in Management Information Systems, from the University of Southern Mississippi. </div> <div> <br> <br> </div> <p> <br> <br> </p> <p> <br> </p> </html></div>https://www.phoenix.gov/itsNewsinformation-technology-services
Phoenix Partners with ASU, Amazon on Innovationhttps://www.phoenix.gov/newsroom/information-technology-services/856Information Technology Services1/23/2020 10:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/856/ASU CIC Innovation Challenge.jpgPhoenix Partners with ASU, Amazon on Innovation<div class="ExternalClass6522C621A33F4AAA82E268D4FA2E088B"><html> <div> <span style="font-size:13.3333px;">​On Tuesday, January 21, city of Phoenix stakeholders participated in Arizona State University’s Smart City Innovation Center Challenge. The all-day workshop allowed department representatives from Human Services, Street Transportation, Public Works, Water Services, Communications, Neighborhood Services, and Information Technology Services to explore ways to provide improved citizen engagement services to people who live, work, and play in Phoenix. </span> </div> <div> <span style="font-size:13.3333px;"> <br> </span> </div> <div> <span style="font-size:13.3333px;">This is the first step in an exciting partnership with ASU’s Smart Cloud Innovation Center (ASU CIC) and Amazon Web Services (AWS) to better understand residents’ needs and develop creative solutions through technology. With ASU CIC and AWS, talented technologists will work with City leaders to develop bot technologies to ignite digital engagement for Phoenix residents and visitors. </span> </div> <div> <br> <br> </div> </html></div>Newsinformation-technology-services