Information Technology Services

City of Phoenix Bird
Information Technology Services (ITS) is an innovative technology partner to 34 departments delivering outstanding public services to 1.7 million residents. Everyday, ITS supports the City of Phoenix's complex ​​systems of networks as well as the technology needs of 15,000 employees.

With more than 350 IT personnel working across the city, the departmen​t is proud to provide strategy, solutions, security and support for the fifth largest city in the United States. ​​

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Strategic Technology Plan Organization Overview​​Career Opportunities​​                            

Contact Us

251 W. Washington St., 6th floor
Phoenix, AZ 85003-2295
Phone: 602-262-4481
TTY: Use 7-1-1
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City Joins Microsoft In Saying Goodbye to Windows 7 Technology Services1/15/2020 3:00:00 PM Joins Microsoft In Saying Goodbye to Windows 7<div class="ExternalClass51313A725DC64246B191248EC85C075F"><html> <p> ​Information Technology Services (ITS) and technologists across the City worked hard for nearly a year to migrate over 14,000 PCs from Windows 7 to Windows 10 by the Jan. 14, deadline.</p> <p>Microsoft no longer supports Windows 7, which means to maintain the City's IT security, all Windows 7 computers had to be migrated to Windows 10. The migration is an example of a true citywide collaborative partnership. </p> <p>“A lot of people worked hard to make sure most people didn't feel the impact of the switch," Andy Shurtz, IT Project Manager said. </p> <p>After months of citywide workshops, countless working hours, close communications across multiple departments and collaborative group problem-solving sessions, the project successfully reached its goal of migrating or having a mitigation plan for 100 percent of known PCs throughout the City. </p> <p>Department collaboration included the Windows 10 team working with talented staff from Water, Police, and Public Works who served as temporary system center configuration managers. The City Clerk's office loaned space to manage the project's inventory and Courts was 100 percent migrated before the project formally began. ​</p> <p>“Honestly, [this was] the best experience I've had working on a citywide project," IT Service Manager Gabriel Morales said. </p> </html></div>Newsinformation-technology-services
Phoenix Named a 2022 Digital Cities Survey Winner Technology Services11/16/2022 5:10:00 PM Named a 2022 Digital Cities Survey Winner<div class="ExternalClassF723154B54494D258DC74B7FE2004661"><html> <div class="ExternalClassCFE4E106164B41478FC2F8C97C38A175"> <p>​The Center for Digital Government (CDG) has named the City of Phoenix a 2022 Digital Cities Survey Winner for the '500,000 or More Population Category'. Since 2015, Phoenix has annually been ranked in the top ten. The 22nd annual Digital Cities Survey strives to recognize cities utilizing technology to strengthen cybersecurity, enhance transparency and digital equity, and more.</p> <p>​<img alt="Digital Survey Winner" src="/newssite/PublishingImages/CDG21%20DigCities%20Survey%20Winner_3_RGB.jpg" style="margin:5px;width:200px;height:133px;float:right;" />“Constituents expect more from modern governments. Our Digital Cities survey winners have worked hard to keep the focus on the needs of the communities they serve while implementing technology to improve delivery and execution," said CDG Vice President Brian Cohen. “We congratulate them for leading the way towards a smarter and more responsive government.”<br></p> <p>Over the last year, Phoenix launched the new City Manager's Performance Dashboard (CMPR). This online tool provides the public with comprehensive, easy-to-understand information about the many services and programs offered by the City of Phoenix. The redesign includes more than 130 key performance indicators that measure the city's health and identifies potential areas for improvement allowing the city to make more informed decisions. Access the dashboard on the <a href="" target="_blank">​</a> page.</p> <p>In addition, Phoenix worked to enhance digital tools to help residents access city services. The myPHX311 app (<a href="" target="_blank"></a>) and website portal allows residents to access many city services directly on their phone. Furthermore, Phoenix continues to make updates to the Open Data portal (<a href="" target="_blank"></a>) which promotes transparency in government and accountability to residents by providing important datasets that can be viewed by everyone. Recent updates to map and geographic information system (GIS) online portals (<a href="" target="_blank"></a>) allow the public to view street restrictions, city-owned properties for sale, and the Planning and Development Department's current and proposed zones, permit activities, and much more. </p> <p>“The Information Technology Services (ITS) department is honored to accept this award on behalf of all City of Phoenix departments that work effortlessly to protect our digital city services and information while striving to achieve our city's strategic goals to enable and foster citizen engagement. Phoenix continues to prioritize the use of digital technologies to increase participation in public matters,” Phoenix Chief Information Officer Steen Hambric said. “With our recently approved Strategic Technology Plan 2022-2026, we look forward to leveraging emerging technologies to improve departmental planning and to further digital experiences that benefit Phoenix residents.”<br></p> <p><strong>About the ITS Department:</strong> ITS provides technology support and services to the city's complex systems of networks and various technology needs of more than 14,000 employees. The department also manages the city's radio, telephone, and enterprise computer network systems. <br></p> <p><strong>About the Center for Digital Government:</strong> The Center for Digital Government is a national research and advisory institute focused on technology policy and best practices in state and local government. ​<br></p> </div> </html></div>
City of Phoenix Leader Wins 2021 Arizona CIO of the Year® Award Technology Services4/26/2021 2:00:00 PM of Phoenix Leader Wins 2021 Arizona CIO of the Year® Award<div class="ExternalClass54C3233ED0D64668A211C243BC75864D"><html> <p></p> <div>City of Phoenix Chief Information Officer (CIO) Matthew Arvay was recently named ArizonaCIO’s 2021 Arizona CIO of the Year® ORBIE® Award winner in the public sector category.  The ORBIE Awards is the premier technology executive recognition program in the United States and honors chief information officers who have demonstrated excellence in technology leadership. </div> <div> <br> </div> <div>“The ArizonaCIO ORBIE winners demonstrate the significance of strong technology leadership in these uncertain times. Over the past year, CIOs are leading in unprecedented ways and enabling the largest work-from-home experiment in history,” according to Lindsey Estep, Executive Director of ArizonaCIO. “The ORBIE Awards are meaningful because they are judged by peers - CIOs who understand how difficult this job is and why great leadership matters.”<br></div> <div> <br> </div> <div>Arvay joined the city of Phoenix in January 2017, serving as CIO for the fifth largest city in the country.  His responsibilities extend to IT management over Sky Harbor International Airport named #1 Best Large Airport by The Wall Street Journal, as well as the Phoenix Police and Phoenix Fire Departments, serving about two dozen suburbs in addition to Phoenix’s 1.7 million residents. Over the years, city leaders have supported his work toward amplifying Phoenix’s Information Technology value and offerings to ensure a technology perspective is present in key decisions at the city and regional level. <br></div> <div> <br> </div> <div>“The technological challenges of keeping our city services up and running during COVID-19 were enormous.  Leading our Smart Cities effort, Matt combined solid vision with exceptional work from his staff to meet the needs of those who live, work and play in Phoenix,” said Phoenix City Manager Ed Zuercher.  “I congratulate Matt, and our entire IT team, on this important recognition of their effort.”<br></div> <div> <br> </div> <div>Arvay credits his diligent team with creating new digital services and solutions as he drives the transformation towards a true smart and connected city. </div> <div> <br> </div> <div>“Supporting 1.7 million residents, over 14 thousand employees, and modernizing government during a pandemic was challenging, but city technologists showed their resiliency and commitment to public service,” Arvay said. “I am proud of the enhanced government transparency and participation through virtual public meetings we achieved as a city. Our expansion of outdoor public Wi-Fi to 50 facilities, delivery of tablets with hotspots to students, and the launch of our upcoming 311-CRM all prove the power of digitization, automation, and connectivity.”</div> <div> <br> </div> <div>More details about the 2021 CIO of the Year® ORBIE® Awards are available at <a href="" target="_blank">ArizonaCIO</a>. <br></div> <div> <br> </div> </html></div>