Phoenix Fire Department Launches New Online Records Request System

The Phoenix Fire Department is pleased to announce the launch of a new online system designed to simplify and streamline the submission of records requests.

This centralized system allows users to submit and manage requests for:

·       Fire records

·       Medical records (subject to applicable privacy and authorization requirements)

·       Fire prevention requests

·       Media requests

The new platform provides a more efficient and transparent experience for the public by improving communication, enabling real-time request tracking, and reducing response times. Users can submit requests online, receive updates, and communicate directly through the system without the need for multiple follow-ups. Requests can now be submitted online via the following link: City of Phoenix, AZ | Fire Department Public Records Center

For Phoenix Fire Department staff, the system enhances internal workflows by centralizing requests, improving accountability, and ensuring consistent compliance with privacy and confidentiality laws. This modernization supports faster processing, better record management, and improved service delivery.

The Phoenix Fire Department remains committed to providing accessible, secure, and responsive services to the community, and this new system represents an important step toward that goal.