| Police Public Records and Services to Close Lobby, Implement Appointment Only Process | https://www.phoenix.gov/newsroom/police/1079 | Police | | 3/20/2020 10:00:00 PM | https://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1079/Newsroom_Police_Corona_PRSU.png | | Police Public Records and Services to Close Lobby, Implement Appointment Only Process | <div class="ExternalClassC43AC39B78CE4EF3BA89123C56166B36"><html>
<a target="_blank" href="/newsroom/em-and-hs/1054">See all City of Phoenix Impacted Services</a>
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The Phoenix Police Department continues to receive regular updates on the COVID-19 health situation. We are working with our City Manager and the Maricopa County Health Department to make decisions about events that impact our officers and support staff and the community we serve.<br> <br>On the recommendation of health experts at the federal, state and local level, effective Monday March 23, 2020 we will no longer accept walk-in customers at the Public Records and Services Unit. This includes public records, fingerprinting services, vehicle impound, alarm and loud party customers. The location at 1717 E. Grant St., Ste. 100 will be limited to scheduled appointments and customer service over the phone until further notice. <br> <br>Please note, in accordance with CDC guidelines only 10 customers will be scheduled for the Public Records and Services Unit at any given time. All appointments will be limited to one customer at a time.<br> <br>Please see the specific direction below for detailed information on the specific services offered by the Public Records and Services Unit.<br><br><strong>Police Public and Traffic Records</strong>
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<li>All requestors with more than one record request must submit on-line through the <a target="_blank" href="/atyourservice">portal</a>.</li>
<li>All other single record request customers must submit record requests <a target="_blank" href="/atyourservice"><span style="text-decoration:underline;">on-lin<span id="ms-rterangepaste-start"></span>e through the portal</span></a> or by appointment only </li>
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<strong>To schedule an appointment for a single record request please call</strong>
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<strong>602-262-1885</strong>
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<li>If you do not have computer access and have been notified your records are available for pick up, you must schedule an appointment</li>
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<li>Customers who do not have computer access can call <strong>602-534-5787</strong> or <strong>602-262-1693</strong> and staff will be available to assist with creating a record request </li>
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<strong>Vehicle Impounds</strong>
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<li>Customers can contact vehicle impound staff with vehicle inquires at <strong>602-495-2096</strong></li>
<li>All post-storage hearings will be scheduled and conducted telephonically</li>
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<a target="_blank" href="/police/resources-information/towing-information">
<span style="text-decoration:underline;">Vehicle Towing Information</span></a>. </li>
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<strong>All required release documents must be submitted for review to impound@phoenix.gov</strong>
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<li>Please include a phone number where you can be reached</li>
<li>Staff will review documents and call you to schedule an appointment for you to respond to Public Records and Service Unit to pay required fees and obtain and Authorization for Release</li>
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<strong>Fingerprinting</strong>
</p>Until further notice, the Public Records and Services Unit will not be providing fingerprint services. For immediate fingerprinting needs, you can find 3rd party private vendors in and near the City of Phoenix via the web by searching “Phoenix fingerprinting services."<br><p><strong>Alarms</strong></p><ul style="list-style-type:disc;"><li>Customers can contact Alarm staff with false alarm or permit inquires and payments at <strong>602-534-0322</strong></li><li>All False Alarm hearings will be scheduled and conducted telephonically in conjunction with the City of Phoenix Auditor's Office.</li><li>Alarm information: <a target="_blank" href="/policesite/Documents/d_038226.pdf#search=alarm"><span style="text-decoration:underline;">City Codes</span></a> and <a target="_blank" href="/policesite/Documents/108093.pdf"><span style="text-decoration:underline;">Subscriber application</span></a>. </li><li><em><strong>When submitting a new permit application, please email the completed form to alarm.unit@phoenix.gov or mail to P.O. Box 29122, Phoenix, AZ 85038-9122 with your payment of $17</strong></em></li><li><em><strong>Alarm Permit renewals can be paid over the phone or mailed to City of Phoenix Alarm Permit Renewals, P.O. Box 29117, Phoenix, AZ 85038-9117</strong></em></li><li>If you would like to pay your alarm permit fee in-person, please call <em><strong>602</strong></em><strong>-534-0322</strong></li></ul><p><strong>Loud Party</strong></p><ul style="list-style-type:disc;"><li>Customers can contact Loud Party staff with notice and invoice inquires and payments at <strong>602-262-7803</strong></li><li>All Loud Party hearings will be scheduled and conducted telephonically in conjunction with the City of Phoenix Auditor's Office.</li><li><a target="_blank" href="/police/resources-information/loud-party-ordinance"><span style="text-decoration:underline;">The City of Phoenix Loud Party Ordinance information.</span></a> </li><li>If you would like to schedule an appointment to make a payment in-person, please call <strong>602-262-7803</strong></li></ul><p><strong>Property Management Unit</strong></p><ul style="list-style-type:disc;"><li>Impounded property will be released at the 100 East Elwood facility during normal business hours. Service will be provided on a first come first served basis. </li><li>Only a limited number of people will be allowed into the lobby at one time to promote the safety of our customers. Find more information on the <a target="_blank" href="/police/property-crimes/property-management-unit"><span style="text-decoration:underline;">Property Management Bureau</span></a>. </li></ul>To stay up to date on the newly implemented changes, follow us on Nextdoor, Facebook, Instagram and Twitter. We also recommend visiting <a target="_blank" href="/">www.phoenix.gov</a> for up to date information on other changes happening throughout the City of Phoenix. <br><br></html></div> | https://phoenix.gov/police | News | | police | COVID-19 Public Records and Services Changes | Police | | | | | Public Records, Fingerprinting, Impound, Property Management, Loud Party, Alarms | Police Main PIO | | | | | phoenixpd.pio@phoenix.gov | https://www.phoenix.gov/newssite/Lists/MediaContact/Attachments/36/Police2.png | | | | | | | | PhoenixPolice | |
