In the desert, storms and flooding can strike quickly and lead to rapidly changing conditions. To help prepare for future storms and to react quickly in any future emergency, this webpage lists volunteer organizations, government agencies and other general resources you can use to increase your readiness and improve your ability to protect your home, loved ones and personal property.
The following volunteer organizations formed a core group of agencies that worked directly with residents, businessowners and property owners recovering from storm related flooding this summer. If you need services or if you are interested in volunteering with one of these agencies, we have listed website links below. If you are part of a volunteer group and would like to be part of the city's emergency response team, please call 602-534-9223 or e-mail firstname.lastname@example.org.
American Red Cross - Red Cross provides shelter, food, health services, including mental health, to assist families and the community in times of need.
The Salvation Army - The mission of the Salvation Army is to access multiple volunteer organizations to provide comprehensive support in times of need, including disasters.
Team Rubicon - Team Rubicon can offer free services to remove drywall impacted by flooding for residents unable to pay. This is an important stage to prevent mold from setting in.
Habitat for Humanity - Habitat offers low-cost repair services for those who qualify. They also offer emergency repair services for those who qualify, and can access volunteers to help reduce costs.
HOPE Animal Assisted Crisis Response - HOPE is a national crisis response organization with specially trained handlers and canines trained and tested for crisis response work. HOPE ACR teams provide comfort and support to people affected by disasters.
Association of Arizona Food Banks - They can coordinate any food needs from a network of food bank
The Phoenix Homeland Defense Bureau's Community Emergency Response Team (CERT) - The CERT program trains residents of Phoenix neighborhoods, community organizations and workplaces in basic disaster survival skills and promotes partnership and cooperation between residents and emergency services personnels.
- Just Serve - A free volunteer recruitment website service provided through the Church of Jesus Christ of Latter Day Saints. They can help recruit volunteers for small and large projects.
The Fire Deparement has sand available at all times at the stations listed below so you can have sand ready and available before the next storm hits. Bring your own medium-sized, garbage bags (double bagged) and shovels.
- Station 11 - 2727 E. Roosevelt St.
- Station 16 - 1414 E. Mohave St.
- Station 26 - 3301 W. Rose Lane
- Station 31 - 5730 E. Thunderbird Road
- Station 36 - 21602 N. Ninth Ave.
- Station 39 - 2276 W. Southern Ave.
- Station 40 - 3838 N. 83rd Ave.
- Station 43 - 4110 E. Chandler Blvd.
- Station 48 - 5230 W. Happy Valley Road
- Station 49 - 3750 E. Dynamite Blvd.
- Station 52 - 21650 N. Tatum Blvd.
- Station 57 -1708 W. Dobbins Road
Important Phone Numbers
- Call 9-1-1 for life-threatening emergencies only.
- If you need non-emergency police assistance, please call 602-262-6151.
- Call the Street Transportation Department at 602-262-6441.
Traffic Signal Outages
- Call the Street Transportation Department's emergency line at 602-262-6021 to report a traffic signal outage or malfunction. Call their non-emergency line during normal daytime work hours (8 a.m. to 5 p.m., Monday through Friday) at 602-262-4659 with general questions.
Storm Debris/Bulk Trash/Trash/Recycling Pickup
- In the event of severe storms and flooding, the Phoenix Public Works Department is prepared to assist neighborhoods in their clean-up efforts by delivering roll-off bins and placing them in areas that are greatly impacted by the weather. The roll-off bins make it convenient for residents to dispose trash and debris due to storms and flooding. Residents may also call the customer service line at 602-262-5271 to have a specialist assess the damage in their area and determine a strategic location to place a roll-off bin within their neighborhood.
Emergency Shelter Assistance
- Contact the American Red Cross at 800-842-7349 If you have been affected by a storm or other emergency and need shelter, food or clothing. Additionally, download a free Red Cross flooding mobile app from your app store -- it is packed with info on what to do before, during and after a flood.
- Contact your electricity provider to report power outages in your area.
- For Arizona Public Service (APS), call 855-688-2437. Visit APS's Outage Center webpage for more information.
- For Salt River Project (SRP), call 602-236-8811. Visit SRP's Power Outage webpage for more information.
Flood Control District of Maricopa County (FCDMC)
Visit the FCDMC website for information about the district's services, current flood control projects, and flood safety guidelines.
SBA Loans Available for Maricopa County Businesses Affected by Summer Storms
- The Small Business Administration still is offering low-interest loans to area businesses that suffered economic injury due to this past summer's storms. Business affected by August storms have until Low-interest federal disaster loans info.
Safety Tips for Commuters
- Do not attempt to drive through a flooded road. The depth of water is not always obvious. The road bed may be washed out under the water, and you could be stranded or trapped.
- Six inches of water will reach the bottom of most passenger cars causing loss of control and possible stalling.
- A foot of water will float many vehicles.
- Two feet of rushing water can carry away most vehicles including sport utility vehicles (SUV’s) and pick-ups.
- Do not drive around a barricade. Barricades are there for your protection. Turn around and go the other way.
- Do not try to take short cuts. They may be blocked. Stick to designated evacuation routes.
- Be especially cautious driving at night when it is harder to recognize flood dangers.
- Treat dark or flashing traffic signals at intersections as a four-way stop and proceed with caution.
Flood Prevention Tips
- Prepare for flooding - learn how to stack sandbags (video)
- Clean out roof drains or scuppers to prevent accumulation of rain water on the roof which can cause a roof collapse
- Clean out drywells on your property so there is safe place for the water to collect
- Repair landscaping to ensure water will run away from your building
- Back up all data in case your computer or servers become wet
- Look at installing generators or back up battery systems to keep vital systems and processes running in the event of power failure
- More resources:
Trash and Recycling
If your trash and recycling were not collected due to cans floating away or not placing them out as a result of flooding or other storm-related conditions, call the Public Works customer service line at 602-262-7251. We will make arrangements to take care of these residents case by case.
Beware of Unlicensed Contractor Scams!
The Arizona Registrar of Contractors is warning residents to be on guard for unlicensed contractor scams. Visit their website for useful tips for homeowners.
In summer and warm weather months, wet weather and resulting standing water can trigger in increase in mosquito populations. Call Maricopa County Vector Control at 602-506-6616 for complaints regarding mosquitoes around standing water. Visit the county's Vector Control Webpage for more information about mosquitoes and the West Nile Virus.