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Records Request Forms
NOW LIVE! New Online Records Request System
The Phoenix Fire Department has launched a new online system for submitting a records request. This system will be used for:
- Fire Records
- Medical Records (subject to privacy and authorization requirements)
- Fire Prevention Requests
- Media requests
The new system is designed to improve communication, tracking, and response times while ensuring compliance with applicable privacy and confidentiality laws.
All requests in the categories listed above must be submitted through this system.
For assistance with any system-related issues, please contact our Customer Service team at: public.records.pfd@phoenix.gov
You can also contact the Phoenix Fire Help Desk 602.261.8030 #1
Fire Investigation Reports
Fire Investigation Reports are no longer maintained at the Phoenix Fire Department.
Please contact Phoenix Police Department Public Records and Services Unit at: (602) 534-1127 or submit your request on their online portal at: phxpublicsafety.phoenix.gov
Ambulance Billing/Balance Verification
Email: ets.pfd@phoenix.gov or Fax: (602) 534-4827
Please make sure you attach the patient's medical release authorization.
There may be a charge for certain records in accordance with State Law and City ordinance.