Public Transit Title VI

​​​Title VI Notice to the Public

The city of Phoenix Public Transit Department hereby gives notice that it is the agency’s policy to assure full compliance with Title VI of the Civil Rights Act of 1964. These federal statutes require that no person shall, on the grounds of race, color or national origin be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program, activity or service the city of Phoenix Public Transit Department administers.

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How to File a Title VI Complaint


City of Phoenix

The city of Phoenix is your point of contact should you feel you need to file a Title VI complaint about Phoenix-operated transit service (local Phoenix bus, RAPID and/or Dial-a-Ride). Any such complaint must be filed within 180 days of the alleged discriminatory act, or its last occurrence.

File a Title VI Complaint (Spanish)      
Title VI Complaint Procedures             


For more information regarding the city of Phoenix Public Transit Department’s Title VI obligations, please contact:

Title VI Coordinator
City of Phoenix Public Transit Department
(602) 262-7242

Email: PHXTransitEO@phoenix.gov


Valley Metro

If the alleged discriminatory act took place on a Valley Metro operated transit service (light rail, Express, east Valley local bus and Dial-a-Ride), please file complaint directly with Valley Metro. 

Valley Metro Customer Service
602-253-5000

TTY: 602-251-2039
Email: csr@valleymetro.org
Website: valleymetro.org/titlevi

Or by mailing the complaint to: 

Valley Metro Customer Service
4600 E. Washington St., Suite 101
Phoenix, AZ 85034


Other Title VI Resources