2016 Public Transit Title VI and ADA Program

 ​​​Title VI Notice to the Public and ADA Policy Statement

The city of Phoenix Public Transit Department hereby gives notice that it is the agency’s policy to assure full compliance with Title VI of the Civil Rights Act of 1964, Title II of The Americans with Disabilities Act and related statutes and regulations in all programs and activities. These federal statutes require that no person shall, on the grounds of race, color, national origin or disability be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program, activity or service the city of Phoenix Public Transit Department administers.

Any person who believes his/her rights have been violated may file a complaint to:

Valley Metro Customer Service

602-253-5000
TTY: 602-251-2039
Via e-mail at csr@valleymetro.org
Or by mailing the complaint to Valley Metro Customer Service, 4600 E. Washington St., Suite 101, Phoenix, AZ 85034

For more information regarding the city of Phoenix Public Transit Department’s Title VI obligations, please contact:

Kristy Ruiz
Title VI Coordinator
City of Phoenix Public Transit Department
(602) 495-0579
Via e-mail at kristy.ruiz@phoenix.gov

Title VI Reference Materials for Customers

Material Sobre ​Titulo 6 Para Clientes En españ​​​ol​

Per Title VI of the Civil Rights Act of 1964, “No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.” 

 
Every three years, each recipient of federal funding must submit an updated Title VI Program that documents compliance with federal Title VI guidance. As the primary (designated) recipient of FTA funding in the Phoenix-Metro region, the City of Phoenix Public Transit Department (PTD) is required to submit such a program. The PTD Title VI Program is also required by FTA guidance to be approved by the agency’s governing body, the Phoenix City Council.  

 Per the FTA’s updated Circular 4702.1B, Chapter III, PTD’s Title VI Program should include the following:
  • A signed Title VI assurance and governing body approval of the overall Title VI Program
  • A copy of the agency’s public notice with a list of where the notice is posted
  • Instructions for how to file a complaint with a copy of the complaint form
  • A list of any Title VI investigations, complaints or lawsuits and how such complaints were addressed and resolved by the City of Phoenix Public Transit Department
  • A Public Participation Plan and list of outreach activities conducted since the last submission
  • A Language Assistance Plan for providing language assistance
  • A table depicting the racial composition of transportation-related committees, boards, and advisory councils
  • Title VI analyses conducted for applicable facilities
  • System-wide standards and policies
  • Demographic and service profile maps and charts
  • Fare and Service Equity Policy
  • Origin and Destination data to include customer travel patterns and demographic makeup
  • Service Monitoring Program
  • Description of how the primary recipient of FTA funding monitors for compliance
Below is the final Public Transit Department Title VI Program, related complaint forms and resources.​
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City of Phoenix Public Transit Title VI Program