Community Assistance Program

Phone  |  602-261-8849

E-mail  |   Volunteer Information

Community Assistance Program
Attention: Mary Jean Eggleston @ CR Program
150 South 12th Street
Phoenix, AZ 85034

After the Fire - A Resource Guide to Help You and Your Family

The Community Assistance Program is a group of dedicated, professionally trained adults who provide 24-hour on-scene crisis intervention and/or victims assistance services to the citizens of the Greater Phoenix area. The CAP units respond from fire stations throughout the greater Phoenix area, and work in partnership with the Phoenix Fire and Police Departments and social service agencies.

The City of Phoenix Fire Department's Community Assistance Program is committed to providing the highest level of on-scene crisis intervention and victim assistance for our community.  We strive to provide the best possible service to our internal and external customers.  We achieve this by providing comprehensive, quality crisis intervention and victim assistance training to all Crisis Responders through a collaborative effort with public and private organizations within Maricopa County.

Community Assistance Program Brochure

Why Our Volunteers Are So Important!

The volunteers and interns respond to the needs of the community by providing emotional support in times of crisis. They are dispatched by the alarm room to assist individuals and families on a wide range of calls. The CAP continually recruits volunteers and interns who meet the requirements.


Your school or university may allow credits for you to work with the CAP toward an internship or practicum. The Program will provide supervision to those seeking their professional certification. 

   The CAP continually recruits volunteers and interns who meet the requirements.

  • Minimum 18 years of age for Emergency Medical Teams
  • Minimum 21 years of age for Behavioral Health Service
  • Possess a valid Arizona driver's license 

If you want to become a member of the Phoenix Fire Department family and are able to volunteer at least 48 hours per quarter, please complete a Volunteer Application. The application must be signed before submitting, or email to: