Public Records

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​​​​ Steps to Obtain and Fees for Records (Click here FIRST)

Records Request For​ms

Hours of Operation
To pick up Medical. Fire or Billing Records​:
Monday, Tuesday, Thursday, Friday
8:30 a.m. – 4 p.m.


Ambulance Billing/Balance Verification
Email:​ or Fax: (602) 534-4827
Please make sure you​ attach the patients medical authorization

Ambulance Services Payments


The Phoenix Fire Department ETS Ambulance Billing Department can accept payments through the mail, in person or over the phone.  Mail is the most commonly used method for making payments.  Our mailing address for payments is:

City of Phoenix ETS 

PO Box 29360 

Phoenix, AZ 85038

Credit card payments can be made via phone, (602) 261-8414. Unfortunately at this time, we do not have the capability to accept electronic payments directly. Customer service is available Monday through Friday from 8:00 am until 4:00 pm (excluding city holidays).  

We also accept payments in person at 150 S.12th Street Phoenix, AZ 85034.​