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Public Records and Payments

NOW LIVE! New Online Records Request System

We are excited to announce the launch of our new Commercial Records Request Portal, designed to streamline customer service and enhance your experience with requesting records. This portal allows you to easily submit your records request online, providing a more efficient and user-friendly process. Our goal is to improve accessibility and ensure you receive the information you need quickly and conveniently.

​Visit the portal today to experience a smoother, more efficient way to access your records.​

Visit the New Records Request Portal
Hours of Operation

To pick up Medical, Fire, or Billing Records​:

Monday, Tuesday, Thursday, Friday

8:30 a.m. – 4 p.m.


Ambulance Billing/Balance Verification

Email: ets.pfd@phoenix.gov​ or Fax: (602) 534-4827

Please make sure you​ attach the patients medical authorization

  1. Complete the correct records request forms (Note: Medical Records require additional authorization documents: a Medical Release form available from your attorney, Power of Attorney, Notarized Authorization & ID from patient)
  2. Submit to Fire Department
  3. You will be notified when your request is complete and the fee assessed
  4. Pay fees
  5. Receive Records

(Requests will not be released without payment)

  • Photocopies:
    • Non-commercial use: City standard copy fee, $.24 per page
    • Commercial use: $29.00 per request plus the City standard copy fee, $.24 per page.
  • 911 Audio CD: $16.50 (Note: Records older than 6 months plus one day, from date of incident are not available, per City of Phoenix Retention Schedule)
  • Fire Inspection Activity History Search: $29 per address plus the City standard copy fee, $.24 per page

Payment will be accepted by cash, charge or check made to the City of Phoenix.

Click here for records request forms.

The Phoenix Fire Department ETS Ambulance Billing Department can accept payments through the mail, in person or over the phone. Mail is the most commonly used method for making payments. Our mailing address for payments is:

City of Phoenix
Emergency Transportation Services
PO Box 29102
Phoenix, AZ 85038-9102

Credit card payments can be made via phone, (602) 261-8414. Unfortunately at this time, we do not have the capability to accept electronic payments directly. Customer service is available Monday through Friday from 8:00 am until 4:00 pm (excluding city holidays).

We also accept payments in person at 150 S.12th Street Phoenix, AZ 85034.​