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Housing Department Implements Temporary Changes for Public Housing Residents

At Phoenix Housing, we prioritize the health and safety of our communities and want to ensure the well-being of our residents and staff. As the outbreak of COVID-19, commonly known as the novel coronavirus, continues to impact the Phoenix area, Phoenix Housing is taking extra precautionary measures to limit in-person interactions as recommended by the Centers for Disease Control and Prevention and asking our residents and partners to call, email or submit inquiries online rather than visit our offices.​​

Visit the PHXNewsroom to read about implemented actions Phoenix Housing has taken to protect its residents and staff.​​​

Read this information in Spanish. Lea esta información en español (PDF)​​ 


PHX Housing Department: Quality affordable housing and a pathway to self-sufficiency

Housing Department

 

 

Quality Affordable Housing155https://www.phoenix.gov/housingsite/MediaAssets/Housing_Slider_01.jpgQuality Affordable Housinghttps://www.phoenix.gov/housing/findingaffordablerentalhttps://www.phoenix.gov/housingsite/MediaAssets/Forms/DispForm.aspx?ID=155 Housing Department provides public housing, housing choice vouchers, affordable rental apartments and single-family homes to area residents. <div class="ExternalClassED753929116F4008A40EB02ECE128EBD">Housing Department provides public housing, housing choice vouchers, affordable rental apartments and single-family homes to area residents.<br></div>0x0101009148F5A04DDD49CBA7127AADA5FB792B00AADE34325A8B49CDA8BB4DB53328F2140081EF6A2FC269924597690C913DD6FFD6Image
Supportive Services for Residents156https://www.phoenix.gov/housingsite/MediaAssets/Housing_Slider_02.jpgSupportive Services for Residentshttps://www.phoenix.gov/housing/resident-resourceshttps://www.phoenix.gov/housingsite/MediaAssets/Forms/DispForm.aspx?ID=156 Our supportive services and programs help residents with many social, educational, and employment resources. <div class="ExternalClassBC2DE24657E44B4C92C3EDA6F24E2DA3"><p>Our supportive services and programs help residents with many social, educational, and employment resources.</p></div>0x0101009148F5A04DDD49CBA7127AADA5FB792B00AADE34325A8B49CDA8BB4DB53328F2140081EF6A2FC269924597690C913DD6FFD6Image
Housing Choice Voucher Programs157https://www.phoenix.gov/housingsite/MediaAssets/Housing_Slider_03.jpgHousing Choice Voucher Programshttps://www.phoenix.gov/housing/section-8-resourceshttps://www.phoenix.gov/housingsite/MediaAssets/Forms/DispForm.aspx?ID=157 With a housing choice voucher, qualified families can choose to live in single-family houses, townhomes or apartments. <div class="ExternalClass839F161BCF134817B257BAE7C7E9CE27"><p>With a housing choice voucher, qualified families can choose to live in single-family houses, townhomes or apartments.</p></div>0x0101009148F5A04DDD49CBA7127AADA5FB792B00AADE34325A8B49CDA8BB4DB53328F2140081EF6A2FC269924597690C913DD6FFD6Image
Affordable Housing Development158https://www.phoenix.gov/housingsite/MediaAssets/Housing_Slider_04.jpgAffordable Housing Development/housing/building-affordable-housinghttps://www.phoenix.gov/housingsite/MediaAssets/Forms/DispForm.aspx?ID=158 We are committed to developing quality affordable housing for low-income families, seniors and people with special needs.<div class="ExternalClass0ABCD49591B24EAEBAA38380B15C013D">We are committed to developing quality affordable housing for low-income families, seniors and people with special needs.</div>0x0101009148F5A04DDD49CBA7127AADA5FB792B00AADE34325A8B49CDA8BB4DB53328F2140081EF6A2FC269924597690C913DD6FFD6Image
Realizing Homeownership159https://www.phoenix.gov/housingsite/MediaAssets/Housing_Slider_05.jpgRealizing Homeownershiphttps://www.phoenix.gov/housing/homeownershiphttps://www.phoenix.gov/housingsite/MediaAssets/Forms/DispForm.aspx?ID=159 Section 32 is a homeownership program that provides low-income families and individuals an opportunity to purchase their first home. <div class="ExternalClass93F0FC38BFBC427989E083E5AE1D6B21"><div>Section 32 is a homeownership program that provides low-income families and individuals an opportunity to purchase their first home.</div></div>0x0101009148F5A04DDD49CBA7127AADA5FB792B00AADE34325A8B49CDA8BB4DB53328F2140081EF6A2FC269924597690C913DD6FFD6Image

Accommodations

To request a reasonable accommodation or free language translation services, please call 602-262-6794. For TTY or other such accommodations please use 7-1-1 Friendly.

Para solicitar alojamiento razonable o servicios gratuitos de traducción de idiomas, llame al 602-262-6794.Para la línea TTY u otros servicios similares debe tener compatibilidad con 7-1-1.

View accommodations in Arabic

View accommodations in Chinese

View accommodations in Vietnamese




HUD Addresses Tenant Concerns Regarding Rent and the Temporary Suspension of Evictions for Nonpayment of Rent​

The U.S. Department of Housing and Urban Development (HUD) developed a flyer to provide Housing Choice Voucher (HCV), Public Housing, and Section 8 Moderate Rehabilitation (Mod Rehab) participants with important information and resources about paying rent during the national emergency concerning the coronavirus pandemic.

​View the flyer​
​Vea el volante

About Housing​​

​City of Phoenix Housing Department programs provide public housing, Section 8 housing vouchers, affordable rental apartments and single-family homes to more than 35,000 area residents.  This includes partnering with non-profit and for-profit community organizations on the preservation and development of affordable housing units. Learn more about Housing​​.​

click to learn more about Choice Neighborhoods


​H​ousing in the News

 

 

Housing Department Impacted Services Updatehttps://www.phoenix.gov/newsroom/housing/1063Housing4/1/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1063/Newsroom_Virus_Impacts.pngHousing Department Impacted Services Update<div class="ExternalClass15C6DEC81B0C48648CF51036378B53BD"><html> <p><a href="/newsroom/em-and-hs/1054" target="_blank"><strong>See all City of Phoenix Impacted Services</strong></a> <br><em style="color:windowtext;font-size:13.33px;background-color:window;">Use Translate button to read in another language</em></p><p><em style="color:windowtext;font-size:13.33px;background-color:window;"><a style="font-size:10pt;background-color:window;" href="/housingsite/Documents/031920_Housing_Coronavirus_Update_SP.pdf" target="_blank">Read this page in Spanish. Lea esta página​ en español (PDF)</a>​<br></em></p><p><span id="ms-rterangepaste-end"></span></p><p>At Phoenix Housing, we prioritize the health and safety of our communities and want to ensure the well-being of our residents and staff. As the outbreak of COVID-19, commonly known as the novel coronavirus, continues to impact the Phoenix area, Phoenix Housing is taking extra precautionary measures to limit in-person interactions as recommended by the Centers for Disease Control and Prevention and asking our residents and partners to call, email or submit inquiries online rather than visit our offices.<br></p><span id="ms-rterangepaste-start"></span><p><strong style="font-size:14pt;">Temporary Changes at Section 8 Office</strong><br></p><p>Many of our families, landlords and staff are concerned about the spread of the coronavirus. In order to keep you and staff healthy and safe, we have implemented an appointment-only system effective<strong> Wednesday, April 1.</strong> You can make an appointment by calling or emailing the <a target="_blank" href="https://quadel.com/contact/#locs">Quadel Phoenix </a>staff directly. Or if you prefer, you can use the following contact information to request an appointment: S8appointment@phoenix.gov or 602-262-6040.​​​​<br></p><p><span id="ms-rterangepaste-start"></span>The Section 8 offices will be installing a secure drop box for participants to drop off information or they can send it electronically. In addition, the city will be paying all landlords timely through direct deposits (ACH payments) and is encouraging all landlords to sign up for electronic payments versus receiving a check.<span id="ms-rterangepaste-end"></span><br></p><span id="ms-rterangepaste-end"></span><p><strong style="font-size:14pt;">Temporary Changes at Public Housing Properties</strong><br></p> <strong>Until further notice</strong> Phoenix Housing has implemented the following precautions to protect its residents:<br> <ul> <li>Leasing offices open by appointment only - office numbers are listed below</li> <li>Suspension of Notices to Vacate and lease violations for non-criminal activity</li> <li>Suspension of evictions for non-criminal activity </li> <li>Suspension of routine work orders </li> <li>Maintenance staff still performing emergency work orders </li> <li>Suspension of housekeeping inspections</li> <li>Suspension of late fees</li> <li>Suspension of home visits and in-person appointments with caseworkers</li> <li>Suspension of all resident activities to include Community Meetings, Tenant Meetings, and Youth Activities</li> <li>Transfers, move-ins, move-outs processed on a case-by-case basis</li> <li>Existing repayment agreements will be extended </li> <li>Recertification deadlines will be extended</li> <li>Pest control services will temporarily be suspended in resident’s units (excluding health and safety)</li> </ul><p><strong>Residents are encouraged to call their property management office with questions:</strong><br>Fillmore Gardens - (602) 256-3144<br>Maryvale Parkway Terrace - (602) 262-1660<br>Pine Towers - (602) 256-3171<br>Sunnyslope Manor - (602) 262-4047<br>Luke Krohn - (602) 262-6973<br>Sidney P. Osborn - (602) 262-6973<br>Foothills Village - (602) 276-5269<br>Scattered Sites - (602) 261-8035</p><p><strong>I live in a city of Phoenix Housing property and I don’t have access to the internet. Where can I find information about the Coronavirus?</strong><br>The Housing department has posted Centers for Disease Control and Prevention information and infographics regarding the Coronavirus at every housing site. If you have specific questions or concerns, talk to your property manager or call the Housing department at 602-262-6794.</p><p><strong>What preventive measures are being taken at city Housing properties?</strong><br>Housing staff has increased the frequency of cleaning and disinfecting the common areas in all its properties and maintenance staff is power washing all public housing playground equipment twice a day. They are also ensuring ample Personal Protective Equipment is available for them to continue providing essential services.<br></p><p><strong>Are city housing unit inspections continuing to take place as scheduled?</strong><br>The Housing Department has suspended non-essential unit inspections until further notice.</p><p><strong>Are maintenance work orders still being fulfilled at city housing properties? </strong><br>Continue to submit work order requests by calling 602-262-6794. Necessary work will be performed; however, non-emergency maintenance work will be suspended until further notice.</p><p><strong></strong></p><p><strong>Are evictions for public housing residents still taking place?</strong><br>The city of Phoenix has temporarily suspended evictions from city public housing properties.<br><br>For all other questions, please call Phoenix Housing at (602) 262-6794 or email <a href="mailto:housing@phoenix.gov" target="_blank">housing@phoenix.gov</a>. For the latest information, please visit <a href="/Housing" target="_blank">https://www.Phoenix.gov/Housing</a>.<br><br></p><p><a href="/newsroom/em-and-hs/1054" target="_blank"><strong>See all City of Phoenix Impacted Services</strong></a></p></html></div>https://www.phoenix.gov/housingNewshousing
Project SOAR Participant on Her Way to Princeton Universityhttps://www.phoenix.gov/newsroom/housing/1375Housing7/2/2020 6:30:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1375/Newsroom_Housing_023.jpgProject SOAR Participant on Her Way to Princeton University<div class="ExternalClass80F579EF135E4DA19D9C316D7A7FF89E"><html> <p>​Melanie Delgado Santacruz is a participant in the city’s ROSS for Education program - also known as Project SOAR (Student + Opportunities + Achievements = Results). She is a recent Phoenix Union Bioscience High School graduate.</p> <p>She enrolled in Project SOAR in 2017 as a Sophomore with a 4.0 GPA, was a member of the National Honor Society and a participant with the Be A Leader Foundation. Be a Leader empowers students with leadership skills and support through high school.</p> <p>Upon enrollment in the city’s program, Melanie was self-sufficient, however, she gained additional support from her Education Navigator, Bethany Neal, who was always available to provide advice on navigating the education system and case management services. Melanie completed her Free Application for Federal Student Aid (FAFSA) in 2019 at the city’s College Depot.  </p> <p>Not only has Melanie completed high school, but she was accepted to Princeton University with a full-ride scholarship. She is one of 50 students chosen for the Jack Kent Cooke Scholarship and the only recipient from Arizona.</p> <p>Melanie has started online classes with a summer bridge program for first-generation students and will officially start as a freshman at Princeton in the fall.</p> <p>Melanie plans to major in engineering. She is very honored and excited to be attending Princeton.</p> <p>CONGRATULATIONS Melanie!</p> </html></div>https://www.phoenix.gov/housingNewshousing

​Upco​ming Events

 

 

Customer Service

Customer service is important to us. Our goal is to always serve customers in a courteous and professional manner. Participants of our programs who feel they have not received exceptional customer service may complete a Grievance/Complaint Form (PDF) or complete the online Contact Form


 

Non-Discrimination Statement

Fair HousingThe City of Phoenix Housing Department does not discriminate on the basis of race, color, national origin, religion, sex, disability or familial status in admission or access to its programs. If you need to request a reasonable accommodation or free language translation services, please call 602-262-6794. For T-T-Y or other such accommodations please use 7-1-1 Friendly.


Contact Housing
Main Office:

251 W. Washington St., 4th Fl.
Phoenix, AZ 85003-1611​
Phone: (602) 262-6794
Email:​ housing@phoenix.gov
Contact Housing


Section 8 ​Office:

830 E. Jefferson St.
Phoenix, AZ 85034
(602) 534-1974​​​