Testing Process Preparation

​How to Prepare for the Phoenix Police Communications Operator

Testing Process

Working as a Police Communications Operator requires fast typing, active listening, decision making, priority assessment, and multi-tasking. All of these skills can be improved with practice. In order to be successful in the hiring process we recommend you practice and do your research before applying.

To improve your skills and understanding before you apply check out the following information and links:


40 words per minute (NET) is required in order to pass Step 2 in the process. The test is from dictation.

How fast can you type? Test yourself using the following link to be sure you are ready to apply:

  • TypingTest.com
  • One way we recommend to practice​ typing from dictation is to turn on the news or download an audio book and type along with what you are hearing.


To better understand the CritiCall test check out the following links:

The following link will help you practice entering data in the computer: