Phoenix Water Services

 

 

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Water Equity Initiative

Water Equity Maintaining affordable water rates is one of the most important aspects of ensuring access to safe, clean drinking water and to not only maintain existing levels of equity but also to address and reduce remaining inequities.

The Water Equity Initiative outlines the research and recommendations by the Phoenix Citizens' Water/Wastewater Rate Advisory Committee.


 ​Conserve Blue, Save Green​​


​Contact Us:

Customer Services

(602) 262-6251
Monday - Friday
8 a.m. to 5 p.m.

711 for Telecommunications Relay Services​​​

For Urgent water issues call the 24/7 hotline at 602-261-8000  

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Informes en EspañolInformes en Espanol


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Education
and Outreach

Water Education from the cloudFind free water conservation resources available for the whole family on our digital education page.​​​



WaterWorks 
Website

​Find a water project near you by visiting our infrastructure and improvement project website. 


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Phoenix City Council Renews Partnership with National Forest Foundation for Forest Restoration and Watershed Enhancementhttps://www.phoenix.gov/newsroom/water-services/3139Water Services6/20/2024 2:10:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/3139/Newsroom_Water_NFF_SRP_Roosevelt_Dam.jpgPhoenix City Council Renews Partnership with National Forest Foundation for Forest Restoration and Watershed Enhancement<div class="ExternalClass537C040220F14965AF6305EEDB92E1C6"><html> <p>​​The Phoenix City Council has voted to approve the Authorization to Enter into an Agreement with the National Forest Foundation (NFF) to conduct forest restoration and watershed enhancement projects (Ordinance S-50902). This decision marks a significant step in the city’s ongoing commitment to ensuring the quality and sustainability of its water supply from the Salt and Verde rivers.<br></p> <p>The agreement, valued at $2,000,000 over ten years, will enable the City of Phoenix to continue its partnership with the NFF, which began in 2015. The projects funded by this partnership focus on reducing wildfire risks, enhancing soil stability, improving hydrology, and restoring riparian habitats. These efforts are crucial for maintaining the health of the watersheds that provide more than half of the city’s raw water supply.<br></p> <p>Phoenix Mayor Kate Gallego expressed her support for the initiative, stating, "The health of our forests directly impacts the quality of our water. This partnership with the National Forest Foundation is vital for protecting our water supply and ensuring a sustainable future for Phoenix. We are proud to continue this collaboration and invest in the long-term health of our watersheds."<br></p> <p>Troy Hayes, Director of the Phoenix Water Services Department, highlighted the importance of proactive measures. "Forest fires pose a significant threat to our water quality. By investing in forest restoration and watershed enhancement projects, we are taking a proactive approach to safeguard our water resources. This partnership with the NFF is an essential component of our strategy to ensure clean and reliable water for our community."<br></p> <p>Cynthia Campbell, Phoenix's Water Resources Management Advisor, added, "Healthy forests are the foundation of a healthy watershed. Through this agreement, we can mitigate the impacts of wildfires and protect the Salt and Verde rivers, which are critical to our water supply. This continued partnership with the NFF will help us build resilience against future water resource challenges."<br></p> <p>The projects under this agreement will include sediment reduction, soil stability improvement, fire and flood risk reduction, and riparian restoration. Notable ongoing and upcoming projects include the restoration of the Lower Salt River, erosion control along the Highline Trail, and fire risk reduction in Pine Canyon.<br></p> <p>Since 2015, the partnership between Phoenix and the NFF has resulted in numerous successful projects, earning accolades such as the Crescordia and President’s Award for Sustainability Champion from Arizona Forward. The new agreement will allow for further collaborative efforts to enhance the sustainability and resiliency of the Salt-Verde watershed.<br></p> <p> <strong>A</strong> <strong>bout City of Phoenix Water Services Department</strong> <br> </p> <p>The City of Phoenix Water Services Department is dedicated to providing high-quality, reliable, and sustainable water services to the residents, businesses, and visitors of Phoenix. With a commitment to water conservation, innovation, and long-term planning, the department ensures a secure and resilient water supply for future generations. For more information, visit <a target="_blank" href="https://phoenix.gov/water"><strong>phoenix.gov/water</strong></a><strong>.</strong><br></p> <p> <strong>Media Contact:</strong> <br> </p> <p>Michael Gertzman <br></p> <p>Sr. Public Information Officer</p> <p>Water Services</p> <p>602-534-1209</p> <p> <a target="_blank" href="mailto:michael.gertzman@phoenix.gov"> <strong>michael.gertzman@phoenix.gov</strong> </a> <br> </p> <p>Jimena Garrison</p> <p>Public Information Officer</p> <p>Water Services</p> <p>480-390-1933</p> <p> <a target="_blank" href="mailto:jimena.garrison@phoenix.gov"> <strong>jimena.garrison@phoenix.gov</strong> </a> <br> </p> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-services
Phoenix Mayor Kate Gallego Launches "Save Water Pledge" to Promote Water Conservationhttps://www.phoenix.gov/newsroom/water-services/3084Water Services5/1/2024 4:25:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/3084/NewsRoom_SaveWaterPledge_New.pngPhoenix Mayor Kate Gallego Launches "Save Water Pledge" to Promote Water Conservation<div class="ExternalClass600B371392454C81AEB8F69AF19AA178"><html> <p>​​Mayor Kate Gallego is excited to announce the launch of the "Save Water Pledge," a new initiative designed to bolster the City's water conservation efforts amidst a severe drought. Starting May 1, 2024, and continuing through April 30, 2025, the campaign, which is part of a broader initiative to ensure Phoenix remains a sustainable desert city, encourages participants to commit to practical water-saving actions.<br></p> <p>"Water is the lifeblood of our community here in Phoenix, and conserving this precious resource is more crucial now than ever," said Mayor Gallego. "The Save Water Pledge is not just a campaign; it's a commitment we make today for a sustainable tomorrow. I urge every Phoenix resident to join us in this vital effort."<br></p> <p>The "Save Water Pledge" includes simple yet effective measures that Phoenix residents can adopt to reduce water usage, such as fixing leaks, utilizing water-efficient appliances, and adopting smart watering practices that reflect seasonal weather conditions. Participants can sign up through the City's Save Water page, <a target="_blank" href="https://phoenix.gov/savewaterpledge"><strong>phoenix.gov/savewaterpledge</strong></a>, where they can also find resources and tips for reducing water usage.<br></p> <p>The campaign is set to feature various educational resources and community events designed to raise awareness about water conservation techniques and the importance of water sustainability. Residents who sign up for the pledge will receive regular updates and tips on how to conserve water. <br></p> <p>For more information on the Save Water Pledge or to sign up, please visit <a target="_blank" href="https://phoenix.gov/savewaterpledge."><strong>phoenix.gov/savewaterpledge.</strong></a><br></p> <p> <strong>About City of Phoenix Water Services Department</strong> <br> </p> <p>The City of Phoenix Water Services Department is dedicated to providing high-quality, reliable, and sustainable water services to the residents, businesses, and visitors of Phoenix. With a commitment to water conservation, innovation, and long-term planning, the department ensures a secure and resilient water supply for future generations. For more information, visit <a target="_blank" href="https://phoenix.gov/water"><strong>phoenix.gov/water</strong></a><strong>.</strong><br></p> <p> <strong>Media Contacts:</strong> <br> </p> <p> <strong>Michael Gertzman</strong> </p> <p>Sr. Public Information Officer <br></p> <p>Water Services</p> <p>602-534-1209</p> <p><a target="_blank" href="mailto:michael.gertzman@phoenix.gov"><strong>michael.gertzman@phoenix.gov</strong></a><br></p> <p> <strong>Jimena Garrison</strong> </p> <p>Public Information Officer</p> <p>Water Services</p> <p>480-390-1933<br></p> <p><a target="_blank" href="mailto:jimena.garrison@phoenix.gov"><strong>jimena.garrison@phoenix.gov</strong></a><br></p> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-services
New Drought Simulation Game Tests Residents’ Ability to Manage a City’s Water Portfolio https://www.phoenix.gov/newsroom/water-services/3033Water Services2/26/2024 7:34:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/3033/Newsroom Article Image_Drought SIM.pngNew Drought Simulation Game Tests Residents’ Ability to Manage a City’s Water Portfolio <div class="ExternalClass7F036458F3DC4A68BEE16FF8D7DF1AE5"><html> <p></p> <span id="ms-rterangepaste-start"></span> <p>What does it take to manage a city’s water portfolio, especially during a historic drought? The Phoenix Water Services Department’s Conservation Team invites you to test your knowledge about water resources and long-term planning by playing the new Drought Simulation Game (Drought Sim). <br></p> <p>In the simulation game, players are assigned the role of water policymaker for a large city – impacted by a difficult drought – and that serves families, companies, and farms. City leaders are up against the clock, needing to resolve water shortages within three years. Through an interactive dashboard, players have nine rounds to choose the best policies and programs that not only benefit residents, but also lower water use and water costs before it’s too late and the city runs out of water. <br></p> <p>While this dire scenario was created for educational purposes, cities across the United States face various complexities in the short-term and long-term management of water resources. In the City of Phoenix, strategic planning related to water conservation has been a goal for more than 100 years. As a result, Phoenix has a robust and diverse water portfolio and is always looking for ways to augment supplies while encouraging residents to embrace a culture of conservation. <br></p> <p>“Water is complicated, but every community relies on this vital resource to thrive,” said Elijah Tangenberg, a Water Resource Specialist and co-creator of Drought Sim. “We wanted to develop this game to help the average resident understand why water management choices are made and how those choices impact everyday lives.” <br></p> <p>Through active listening and community outreach, the team was inspired to design this hands-on resource to help residents better understand why it’s important to protect our water supply and what’s at stake each time a water management decision is made, no matter how small.<span style="background-color:window;color:windowtext;font-size:10pt;"> </span></p> <p>“The Phoenix Water conservation team’s goal was to engage people through a game that empowers learners,” said Virginia Svec, a Water Resource Specialist and co-creator of Drought Sim. “Players must use critical thinking skills to make drought policy decisions for their city yet balance economic and societal factors to meet the needs of each citizen.” <br></p> <p>Drought Sim is currently in the beta testing phase and the public’s feedback is important to make improvements for future use in classrooms. If your school or organization would like to play Drought Sim and provide feedback, please email <a target="_blank" href="mailto:conservation@phoenix.gov"><strong>conservation@phoenix.gov.</strong></a><br></p> <p>About City of Phoenix Water Services Department<br></p> <p>The City of Phoenix Water Services Department is dedicated to providing high-quality, reliable, and sustainable water services to the residents, businesses, and visitors of Phoenix. With a commitment to water conservation, innovation, and long-term planning, the department ensures a secure and resilient water supply for future generations. For more information, visit <a target="_blank" href="https://phoenix.gov/water"><strong>phoenix.gov/water.</strong></a></p> <p>Media Contacts:<br></p> <p>Jimena Garrison</p> <p>Public Information Officer</p> <p>Water Services<br></p> <p>480-390-1933</p> <p> <a target="_blank" href="mailto:jimena.garrison@phoenix.gov"> <strong>jimena.garrison@phoenix.gov</strong> </a> </p> <span id="ms-rterangepaste-end"></span> <p>​</p> </html></div>https://www.phoenix.gov/waterservicesNewswater-services