Phoenix Water Services

 

 

Drought is Built into Our Planning 960https://www.phoenix.gov/waterservicessite/MediaAssets/Sliders for WSD Home Page/DROUGHT-ImageSlide.pngDrought is Built into Our Planning https://www.phoenix.gov/waterservices/droughthttps://www.phoenix.gov/waterservicessite/MediaAssets/Forms/DispForm.aspx?ID=9600x0101009148F5A04DDD49CBA7127AADA5FB792B00AADE34325A8B49CDA8BB4DB53328F214009622620AE1AD29488B69169BCD79EB7EImage
We can Help You Pay Your Past Due City Services Bill971https://www.phoenix.gov/waterservicessite/MediaAssets/Sliders for WSD Home Page/ImageSlider_ARPA Financial Assistance V1.pngWe can Help You Pay Your Past Due City Services Billhttps://payonline.phoenix.govhttps://www.phoenix.gov/waterservicessite/MediaAssets/Forms/DispForm.aspx?ID=9710x0101009148F5A04DDD49CBA7127AADA5FB792B00AADE34325A8B49CDA8BB4DB53328F214009622620AE1AD29488B69169BCD79EB7EImage
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COVID-19 Update:

Read About Our ​Appointment-Only Services

Phoenix Water will continue to provide safe, clean, reliable water to the community during this healthcare emergency.

​Facts about COVID-19 and Tap WaterInformacion Sobre COVID-19 Y El Agua Municipal​​​


Water Equity Initiative

Maintaining affordable water rates is one of the most important aspects of ensuring access to safe, clean drinking water and to not only maintain existing levels of equity but also to address and reduce remaining inequities.

The Water Equity Initiative outlines the research and recommendations by the Phoenix Citizens' Water/Wastewater Rate Advisory Committee.


Conserve Blue. Save Green. See Water Differently.
 




















​Contact Us:

Customer Services

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Call Us: (602) 262-6251
Monday - Friday
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711 for Telecommunications Relay Services
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24/7 H20 ​Hotline

(602) 261-8000
For Water Related Emergencies 


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Education
and Outreach

Find free water conservation resources available for the whole family on our digital education page.​​​



WaterWorks 
Website

​Find a water project near you by visiting our infrastructure and improvement project website. 


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Colorado River Water Shortage Caused by Climate Change will require Phoenix and Phoenicians to adapthttps://www.phoenix.gov/newsroom/water-services/2342Water Services5/6/2022 10:28:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2342/Newsroom_Water_LMead.jpgColorado River Water Shortage Caused by Climate Change will require Phoenix and Phoenicians to adapt<div class="ExternalClass4D2D66EAA18341528AAF492F1DC77006"><html> <div>At their <a href="https://cap-az.granicus.com/player/clip/631?&redirect=true" target="_blank">briefing​</a> on Friday, May 6, officials with the U.S. Department of the Interior, Arizona Department of Water Resources, and Central Arizona Project delivered a stark assessment of the Colorado River.<br></div> <div> <br> </div> <div>As impacts of climate change persist, more significant Colorado River cuts are likely to occur. Those reductions will impact the amount of Colorado River water available to Phoenix and other central Arizona municipalities, farmers, and tribes. Central Arizona is currently experiencing the first-ever declared shortage on the Colorado River.</div> <div> <br> </div> <div>"Three things are true about this situation: first, it is serious. Second, it will require the city to think differently, and plan differently, for how we use water. Third, we need to enlist the people of Phoenix as our partners in the hard work ahead,” said Mayor Kate Gallego. “Researchers are serious when they tell us this megadrought is the worst in at least 1,200 years. The more we can encourage people, and businesses, to think creatively about how to reduce water consumption now, the better off we will be.”</div> <div> <br> </div> <div>Over the course of decades, Phoenix developed a robust and diverse water resource portfolio with multiple sources and contingency supplies to provide safe, clean, and reliable water to our customers. The Colorado River currently supplies 40% of the water Phoenix uses.</div> <div> <br> </div> <div>"The Colorado River shortage is coming sooner than anticipated," said Phoenix Water Services Troy Hayes. "But all the planning and investment in infrastructure that we have done has put the City in a good place to manage the challenging conditions."</div> <div> <br> </div> <div>The City has invested in infrastructure and underground water storage and has been a strong pioneer in water conservation in anticipation of a Colorado River shortage. Yet, as the drought intensifies, the City must continue to innovate new, proactive actions to prepare for even deeper shortages on the Colorado River, which is over-allocated and in decline due to climate change. The City is prepared to implement additional actions, including those described in its <a href="/waterservicessite/Documents/2021_Drought_Management_Plan_FINALrev.pdf" target="_blank"><strong>Drought Management Plan.</strong></a></div> <div> <br> </div> <div>"Our customers have always been our partners in conservation, and we need that more than ever now," said City of Phoenix Water Resources Management Advisor Cynthia Campbell. "It is imperative that everyone understands that as we adapt to a hotter, drier future, efficient water use will be essential for maintaining the quality of life we have become accustomed to in the desert."<br></div> <div> <br> </div> <div>Residential consumption makes up approximately 70% of water use in Phoenix. With just a little effort, every Phoenix Water customer can easily reduce their water use by 1% to 5%, saving millions of gallons of water every year.<br></div> <div> <div>Here are some ways to conserve water at homes and businesses:<br><br></div><div><strong>Simple, low-cost conservation solutions</strong><br></div><div><ul><li>Do not overwater landscaping and use a smart irrigation controller to reduce outdoor water use. Text WHENTOWATER to 33222 for simple monthly reminders to keep your watering on track.<strong> </strong><a href="https://wateruseitwisely.com/saving-water-outdoors/interactive-watering-guides/" target="_blank"><strong>Learn more. </strong></a></li><li>Find and fix leaks inside and outside.<strong> </strong><a href="https://www.smarthomewaterguide.org/" target="_blank"><strong>Learn more.</strong></a></li><li>Know the optimal amount of water to use in your home with the <a href="/waterservices/usage-calculator" target="_blank"><strong>Water Usage Calculator. </strong></a><br></li></ul></div><div><strong>Substantial conservation solutions</strong><br></div><div><ul><li>Choose xeriscape by removing or reducing grass lawns, and planting native or desert adapted trees, shrubs, and groundcover that require little water once established. <a href="https://www.amwua.org/landscaping-with-style" target="_blank"><strong>Learn more.</strong></a></li><li>Upgrade to water-saving toilets and a low water use dishwasher and washing machine.</li><li>Cover swimming pools to reduce evaporation.</li></ul></div><div>While asking residents and businesses to do their part, the City is increasing its conservation outreach effort. For example, the Phoenix Water Conservation team expanded its homeowner's associations outdoor water efficiency program to reach more neighborhoods. After meeting with just six associations, the Water Conservation team identified a potential for more than 20 million gallons per year of savings – enough water to supply 184 families for a year. As more HOA's participate, Phoenix expects even more water savings.</div><div><br></div><div>The City has worked hard to develop a sustainable water supply and has been designated by the State as having a 100-year assured water supply. In addition, Phoenix recycles nearly all its wastewater, delivering it for use in agriculture, energy production, urban irrigation, aquifer recharge, and riparian wetland maintenance.</div><div><br></div><div>Phoenix will continue to plan, invest and conserve to ensure a sustainable future while providing safe, clean, and reliable water to its customers without interruption. Additionally, the City will continue to take proactive actions to prepare for even deeper shortages on the Colorado River as we strive to become the most sustainable desert city in the world.</div><div><br></div><div><strong><a href="/waterservices/drought" target="_blank">City of Phoenix Drought Action Plan</a></strong><br></div><div><a href="/waterservices/dpp" target="_blank"><strong>Drought Pipeline Project</strong></a></div><div><a href="/newsroom/water-services/2194" target="_blank"><strong>Phoenix City Council Approves Water Conservation Plan</strong></a></div><div><a href="/waterservices/resourcesconservation" target="_blank"><strong>Water Resources and Conservation</strong></a><br></div><div><a href="https://wateruseitwisely.com/" target="_blank"><strong>Water – Use It Wisely</strong></a><br></div><div><a href="https://wateruseitwisely.com/saving-water-outdoors/interactive-watering-guides/" target="_blank"><strong>Landscape Watering Guide</strong></a><br></div><div><a href="https://www.smarthomewaterguide.org/" target="_blank"><strong>Smart Home Water Guide</strong></a></div><div><a href="https://www.amwua.org/landscaping-with-style" target="_blank"><strong>Xeriscaping: Landscaping with Style in the Arizona desert</strong></a><br></div><div><a href="https://www.arizonawaterfacts.com/" target="_blank"><strong>Arizona Department of Water Resources Arizona Water Facts</strong></a><br></div><br></div> <p style="text-align:center;"> <strong>-30-</strong> <br> </p> <p style="text-align:left;"> <strong>Media Contact:<br>Michael Gertzman<br>Senior Public Information Officer<br>Phoenix Water Services <br>Cell: 602-245-4143 (call or text) <br>Email: <a href="mailto:michael.gertzman@phoenix.gov%2520" target="_blank">michael.gertzman@phoenix.gov ​</a><br><br></strong> </p> <p style="text-align:left;"> <strong> <br></strong> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-services
Glendale Avenue Traffic Restrictions Due to Drought Pipeline Construction https://www.phoenix.gov/newsroom/water-services/2234Water Services2/9/2022 6:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2234/Drought_Pipeline_NR_2022_02.jpgGlendale Avenue Traffic Restrictions Due to Drought Pipeline Construction <div class="ExternalClassBCB5DD77E2304FB6BCF164BD77A25CFF"><html> <div>On Feb. 14, installation of the Drought Pipeline under Glendale Avenue at 21st Street will begin. Heavy traffic restrictions will be in place with one through traffic lane maintained on Glendale Avenue. Left turns will not be permitted at 20th Street and Glendale Avenue. The work is expected to take six to eight weeks. Drivers are encouraged to use an alternate route and avoid Lincoln Drive, west of 24th Street and Glendale Avenue east of State Route 51.<br></div> <div> <br> </div> <div>Along State Route 51, drivers can see the 66-inch diameter steel pipes lined up, waiting for construction crews to bury them underground. In some areas, the pipes will be nearly 40 feet deep.</div> <div> <br> </div> <div>The Perl Charles Memorial Trail (#1A) will remain closed as the 66-inch pipeline construction continues. Drivers attempting to access several other hiking trails in the area will be rerouted. </div> <div> <br> </div> <div>Construction for the project continues on Bell Road from 31st to 32nd Street with minimal traffic restrictions in place. Additional pipeline work is ongoing along 32nd Street. As a result, the traffic flow in the area of 32nd Street between Claire Drive (just south of Greenway Road) and Thunderbird Road is heavily restricted. </div> <div> <br> </div> <div>As always, drivers are encouraged to be cautious near construction zones.</div> <div> </div> <div>The Colorado River is the primary water source for over 400,000 customers in North Phoenix. The Drought Pipeline, which is expected to be completed in early 2023, will ensure all customers have access to safe, reliable, clean drinking water during future times of shortage on the Colorado River. The new pipeline will have the capability of moving 75 million gallons of Salt and Verde river water a day from the city's southern area to the north. For more information, please visit <a href="/waterservices/dpp" target="_blank"><strong>phoenix.gov/droughtpipeline</strong></a>. For the most up-to-date traffic restrictions, please download the project app available for free on <a href="https://apps.apple.com/us/app/drought-pipeline-project/id1538466477" target="_blank"><strong>iOS</strong></a><strong> </strong>or <a href="https://play.google.com/store/apps/details?id=com.kiewit.phxwatersmart" target="_blank"><strong>Google Play</strong></a><strong>.</strong></div> <div> <br> </div> <div style="text-align:center;"> <strong>-30-</strong> </div> <div> <br> </div> <div> <strong>Media Contacts: </strong> </div> <div> <br> </div> <div>Athena Sanchez</div> <div>Public Information Officer <br></div> <div>Phoenix Water Services <br></div> <div>Cell: 602-621-0507 (call or text)<br></div> <div>Email: <a href="mailto:athena.sanchez@phoenix.gov" target="_blank"><strong>athena.sanchez@phoenix.gov</strong></a><br></div> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-services
Phoenix to Host Annual Stormwater Awareness Week Jan. 24 - 30https://www.phoenix.gov/newsroom/water-services/2204Water Services1/19/2022 7:41:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2204/Newsroom Storwater2 Sized.pngPhoenix to Host Annual Stormwater Awareness Week Jan. 24 - 30<div class="ExternalClass6BE161732C79427B9BB6F27CD213B7E9"><html> <div>Phoenix Water Services is hosting its annual Stormwater Awareness Week from Jan. 24 – 30, 2022. A free virtual workshop is scheduled at noon on Wednesday, Jan. 26, to communicate the importance of stormwater pollution prevention. Several Arizona cities and organizations will join Phoenix for this regional effort to educate the public about the importance of preserving stormwater quality for the environment and future generations.<br></div> <div> <br> </div> <div>“Because it rains so infrequently in Phoenix, contaminants build up over time,” said Phoenix Mayor Kate Gallego. “When we get significant rainfall, pollutants are washed into our local rivers, washes, retention basins, and even neighborhood parks. Every resident can help to raise awareness and protect our water resources.”</div> <div> <br> </div> <div>Stormwater picks up pollutants as it flows over rooftops, gutters, parking lots, driveways, and other paved surfaces. Polluted stormwater can work its way into storm drains and eventually surface water and retention areas.</div> <div> <br> </div> <div>Simple actions to reduce stormwater pollution include:</div> <div> <br> </div> <div>•<span style="white-space:pre;"> </span>Properly disposing of trash, recyclables, and yard waste</div> <div>•<span style="white-space:pre;"> </span>Recycling motor oil and maintaining your vehicle to prevent leaks</div> <div>•<span style="white-space:pre;"> </span>Cleaning up after your pet</div> <div>•<span style="white-space:pre;"> </span>Using lawn chemicals sparingly and always following manufacturer's directions</div> <div>•<span style="white-space:pre;"> </span>Properly disposing of leftover paint and household chemicals at a household hazardous waste event</div> <div>•<span style="white-space:pre;"> </span>Remember - only rain in the storm drain</div> <div> <br> </div> <div>"When stormwater runs over impervious surfaces, it can pick up pollutants like oil from leaking cars or pet waste," said Water Services Director Troy Hayes. "Stormwater does not go to a treatment plant but rather flows untreated to the environment. It is a lot easier and more cost-effective to prevent pollutants from contacting stormwater than it is to clean up stormwater after it becomes polluted." <br></div> <div> <br> </div> <div>To participate in the free one-hour virtual workshop on Jan. 26 to discuss the city's Stormwater Management Program and actions to reduce stormwater pollution, <a href="https://phoenix.gov/stormwater" target="_blank"><strong>p</strong><strong>lease register here</strong></a><strong>. </strong></div><div><strong><br></strong></div><div>To learn more about the City of Phoenix Water Services Stormwater Awareness Week and what you can do as an individual or business to prevent stormwater pollution, visit <a href="https://phoenix.gov/stormwater" target="_blank">https://phoenix.gov/stormwater.​</a><br></div><div><strong><br></strong></div><div style="text-align:center;">-30-<br></div> <div> <br> </div> <div>Media Contact: <br></div> <div>Athena Sanchez <br></div> <div>602-621-0507<br></div> <div> <a href="mailto:Athena.sanchez@phoenix.gov%2520" target="_blank"> <strong>Athena.sanchez@phoenix.gov </strong> </a> <br> </div> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-services