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Water Services Careers
Current Job Openings with Water Services
Customer Service Representative
Job ID 60503
Pay Range: $29.58 - $41.63 per hour.
Hiring Range: $29.58 - $37.76 per hour.
Deadline to apply: February 4, 2026
The City of Phoenix Water Services Department (WSD), Customer Services Division (CSD) is seeking dedicated Water Customer Services Supervisor I for the Customer Contact Center.
What Will You Do?
The Contact Center Supervisor I is a working supervisor role. The Supervisor I is responsible for planning, scheduling, and supervising a work unit of employees who provide general account information, establish new city services accounts, and research general customer billings.
The Contact Center Supervisor I will also be responsible for:
- Taking escalated calls.
- Supporting front line employees via phone, in person, and over chat.
- Providing coaching and quality feedback as well as corrective action when necessary.
- Processing customer requests over the phone, email and through online services.
What Does a Successful Candidate Look Like in This Position?
- In an ever-changing work environment, change management and flexibility are key components for success.
- Knowledge of, or the ability to quickly learn, internal policies and applicable city ordinances will be vital to ensuring that appropriate actions are taken.
- Strong customer service skills with a customer contact supervisory background and previous utility billing experience are strongly preferred.
- Extensive experience and knowledge of e-portal processing for customer requests.
Does This Sound Like You?
If so, we would love to review your application and consider you for this position. Read below for additional position details and apply today!
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Customer Service Representative
Job ID 60462
Pay Range: $20.51 to $31.82 per hour.
Hiring Range: $20.51 to $23.74 per hour.
Deadline to apply: February 1, 2026
The City of Phoenix Water Services Department (WSD), Customer Services Division (CSD) is seeking dedicated Full-Time Customer Service Representatives (CSRs) for the Customer Contact Center. Our CSR team is frequently the first point of contact for City of Phoenix customers. CSRs play a vital role in answering and resolving service-related questions and issues involving water services.
CSRs perform various tasks while learning the full range of job duties including, but not limited to, assisting customers with starting and stopping water service, assisting customers in understanding and verifying charges on their city services bill, completing bill adjustments, and issuing fieldwork orders when needed. Individuals in this position will also interpret billing system information from field staff to resolve customer billing concerns with additional follow-up assistance.
If you have excellent verbal communication and computer navigation skills, and a desire to effectively listen and resolve customer concerns, then you may have the skills we are seeking in the Water Customer Services Division. Candidates who possess outstanding customer service skills, including computer and mathematic competencies are encouraged to apply to be included in our dynamic customer service-oriented team!
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Water Resource Specialist (Temporary)
Job ID 60575
Pay Range: $57,179.00 - $118, 872.00 annually.
Hiring Range: $57,179.00 - $76,627.00 annually.
Deadline to apply: February 9, 2026
The Water Services Department is seeking a Water Resource Specialist to participate in the development, design, and implementation of the Department's water conservation programs.
Water Resource Specialists are assigned to operate specific educational, technical, or regulatory programs, and/or to conduct research and statistical analysis to determine effectiveness of selected water conservation measures. This position interacts with internal Divisions, other City Departments, and external representatives or customers, and consists mainly of field work. This position reports to the Water Conservation Project Manager, who supervises the Department's water conservation functions.
Other duties include but not limited to:
- Compiling and analyzing data and understanding of water demand and conservation issues.
- Traveling to residential and non-residential customers and providing technical expertise about landscape water use, irrigation system efficiency, and irrigation system design.
- Supporting community outreach and programs that assist and educate customers about water conservation and efficiency to prepare for possible drought and shortage.
- Attending community events and workshops, and educational programs.
This temporary position will be funded through December 31, 2027, with a possibility to be made regular in a future budget cycle. The temporary positions will have benefits but will not earn city retirement credits or participate financially into the city's retirement program. If the successful candidates are current City employees, all benefits will still be applicable, and the employees will still contribute to their pension. Temporary positions are not covered under civil service rules, and thus employment is considered at-will and employees may be separated at any time.
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Supplies Clerk II
Job ID 60473
Pay Range: $19.54 to $28.86 per hour.
Hiring Range: $19.54 to $26.18 per hour.
Deadline to apply: February 5, 2026
The Water Department is currently seeking a Supplies Clerk II to perform manual and clerical work in regard to the requisition, receipt, inspection, storage, issuance, and ordering of supplies, parts, tools, and equipment. Responsibilities include handling supplies, parts, and equipment including pick-up and delivery. Some positions may exercise supervisory duties in the absence of the assigned supervisor.
Additional Responsibilities:
- Verify accuracy of invoices, inventory, and identification of property, supplies, and materials.
- Inspect incoming materials for quality and quantity against purchase documents.
- Maintain and reconcile inventory records through periodic counts.
- Receive, store, and issue general or specialized goods and supplies.
- Enter and verify inventory data using computer systems.
- Ensure security and proper handling of supplies and equipment.
- Review items against specifications and identify appropriate substitutes.
- Communicate with vendors for quotes and order placement.
- Prepare purchase orders, requisitions, and related documentation.
- Conduct research and follow-up on receipt and payment of goods/services.
- Demonstrate reliable attendance and exceptional customer service.
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How to Apply for a Job
with Phoenix Water Services
Thank you for your interest in employment with the Phoenix Water Services Department. Follow these simple steps to begin the application process.
Once you've identified a job opportunity,please take note of the Job Title and Job ID number. This is how you will locate the job posting in the City of Phoenix HR Connection Center (employment and application portal).
Click the "Apply Now" button. You will be redirected to HR Connection, where you can create an account if you don't already have one. Once logged in, enter the Job Title or Job ID number in the search field.
Review the full job description and pay special attention to the MINIMUM QUALIFICATIONS and HOW TO APPLY sections. They explain the evaluation process and tell you exactly what qualifications and documentation are required.
Submit your application along with your resume and cover letter before the job post expires. Applicants should receive a notice within two weeks after the recruitment has closed to let you know if you made the eligible-for-hire list. This list is a compilation of all qualified applicants from which departments can select candidates to interview.
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