| Water Service Shut-off Plan for Non-payment Postponed Due to Rising COVID Cases | https://www.phoenix.gov/newsroom/water-services/2195 | Water Services | | 1/6/2022 12:11:00 AM | https://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2195/Newsroom_CommOffice_01.jpg | | Water Service Shut-off Plan for Non-payment Postponed Due to Rising COVID Cases | <div class="ExternalClassE6E6D21CB4BA4C9E8A751823C440281E"><html>
<div>As COVID-19 cases continue to rise, the City of Phoenix has decided to postpone a previously announced plan to resume water shut-offs in February for past due accounts.<br></div>
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<div>In March 2020, the city restored water service to all delinquent accounts and deferred water shut-offs due to non-payment for single-family residential customers due to the COVID-19 pandemic.</div>
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<div>During that time, the city has offered various solutions to help customers who cannot pay their City Services bills.</div>
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<div>The city will continue to provide low-flow service for delinquent customers who are not participating in the financial assistance programs. Low-flow water service gives customers reduced water pressure while working with the city to resolve their past due accounts.</div>
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<div>Additionally, the Phoenix City Council voted to permanently stop charging late fees for single-family residential customers after water service is placed on low-flow or shut-off.</div>
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<div>Customers with delinquent accounts should call Customer Service at 602-262-6251 to pay the balance due on their City Services bill. </div>
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<div>The Phoenix City Council has allocated funding for residential utility assistance to support customers.</div>
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<div>Customers who cannot afford to pay their water bill should call 602-262-6251, Monday through Friday from 8 a.m. to 5 p.m., to speak to a customer service representative.</div>
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<div>Phoenix Water Services is currently paying two-thirds of an outstanding City Services bill for accounts that qualify once the customer pays one-third of their bill.</div>
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<div>Currently, 17,000 delinquent residential accounts owe approximately $10 million. The revenue from City Services bills is essential for providing safe, clean, and reliable water to everyone.<br></div>
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<div>Media Contact:</div>
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<div>Mike Gertzman <br>Senior Public Information Officer <br>Phoenix Water Services</div>
<div>Office: 602-534-1209 | Cell: 602-245-4143 (call or text)</div>
<div>Email: <a href="mailto:michael.gertzman@phoenix.gov" target="_blank"><strong>michael.gertzman@phoenix.gov</strong></a></div>
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<div>Athena Sanchez</div>
<div>Public Information Officer <br>Phoenix Water Services <br></div>
<div>Cell: 602-621-0507 (call or text)<br></div>
<div>Email: <a href="mailto:athena.sanchez@phoenix.gov" target="_blank"><strong>athena.sanchez@phoenix.gov</strong></a><br></div>
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</html></div> | https://www.phoenix.gov/waterservices | News | | water-services | Phoenix city Hall | Water Dept | | | | | Delay, Shut-off, Water, Phoenix | Michael Gertzman | | 602-534-1209 | | | michael.gertzman@phoenix.gov | | | | | | | | | PHXWater | |
