Water Service Shut-off Plan for Non-payment Postponed Due to Rising COVID Cases

https://www.phoenix.gov/newsroom/water-services/2195

Water Services

1/6/2022 12:11:00 AM

https://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2195/Newsroom_CommOffice_01.jpg

Water Service Shut-off Plan for Non-payment Postponed Due to Rising COVID Cases

<div class="ExternalClassE6E6D21CB4BA4C9E8A751823C440281E"><html> <div>As COVID-19 cases continue to rise, the City of Phoenix has decided to postpone a previously announced plan to resume water shut-offs in February for past due accounts.<br></div> <div> <br> </div> <div>In March 2020, the city restored water service to all delinquent accounts and deferred water shut-offs due to non-payment for single-family residential customers due to the COVID-19 pandemic.</div> <div> <br> </div> <div>During that time, the city has offered various solutions to help customers who cannot pay their City Services bills.</div> <div> <br> </div> <div>The city will continue to provide low-flow service for delinquent customers who are not participating in the financial assistance programs. Low-flow water service gives customers reduced water pressure while working with the city to resolve their past due accounts.</div> <div> <br> </div> <div>Additionally, the Phoenix City Council voted to permanently stop charging late fees for single-family residential customers after water service is placed on low-flow or shut-off.</div> <div> <br> </div> <div>Customers with delinquent accounts should call Customer Service at 602-262-6251 to pay the balance due on their City Services bill. </div> <div> <br> </div> <div>The Phoenix City Council has allocated funding for residential utility assistance to support customers.</div> <div> <br> </div> <div>Customers who cannot afford to pay their water bill should call 602-262-6251, Monday through Friday from 8 a.m. to 5 p.m., to speak to a customer service representative.</div> <div> <br> </div> <div>Phoenix Water Services is currently paying two-thirds of an outstanding City Services bill for accounts that qualify once the customer pays one-third of their bill.</div> <div> <br> </div> <div>Currently, 17,000 delinquent residential accounts owe approximately $10 million. The revenue from City Services bills is essential for providing safe, clean, and reliable water to everyone.<br></div> <div> <div style="text-align:center;"> <br><strong>-30-</strong></div> <div style="text-align:center;"> <strong> <br> </strong> </div> <div style="text-align:left;"> <strong></strong> <div>Media Contact:</div> <div> <br> </div> <div>Mike Gertzman <br>Senior Public Information Officer <br>Phoenix Water Services</div> <div>Office: 602-534-1209 | Cell: 602-245-4143 (call or text)</div> <div>Email: <a href="mailto:michael.gertzman@phoenix.gov" target="_blank"><strong>michael.gertzman@phoenix.gov</strong></a></div> <div> <br> </div> <div>Athena Sanchez</div> <div>Public Information Officer <br>Phoenix Water Services <br></div> <div>Cell: 602-621-0507 (call or text)<br></div> <div>Email: <a href="mailto:athena.sanchez@phoenix.gov" target="_blank"><strong>athena.sanchez@phoenix.gov</strong></a><br></div> </div> </div> <div> <br> <br> </div> <p> <br> </p> </html></div>

https://www.phoenix.gov/waterservices

News

water-services

Phoenix city Hall

Water Dept

Delay, Shut-off, Water, Phoenix

Michael Gertzman

602-534-1209

michael.gertzman@phoenix.gov

PHXWater

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See also list of <a target="_blank" href="/newsroom/em-and-hs/1561">COVID-19 Information, Testing, Resources, and City Impacts.</a> </p><p style="margin:0px 0px 10px;line-height:1.6;"> <strong>Mobile Van #1: </strong><a target="_blank" href="https://vincerecancer.com/">Vincere Cancer Center</a><br></p><p style="margin:0px 0px 10px;line-height:1.6;"> <strong>Mobile Van #2: </strong><a target="_blank" href="https://premierlabsolutions.com/covid-19/phoenix">Premier Lab Solutions</a><br></p><h2> Vaccinations<br></h2><p>Select events marked with <strong><span style="color:#0066cc;">Testing & Vaccination Event</span></strong> offer COVID-19 tests and vaccines! For other vaccine locations see <a href="https://www.maricopa.gov/5659/COVID-19-Vaccine-Locations" target="_blank">Maricopa County Vaccine Finder</a> and <a href="https://www.vaccines.gov/search/" target="_blank">Vaccines.gov seach</a>.<span style="background-color:window;color:windowtext;font-size:10pt;"></span></p> <h3>Tuesday, January 18, 2022<br></h3><p><strong>Mobile Van #1.</strong> Paradise Valley Park<br> <strong><span style="color:#0066cc;">Testing Event</span></strong><br> 17642 N. 40th Street, Phoenix, AZ 85032<br> 1:00 p.m. - 7:00 p.m.<br>Register at: <a target="_blank" href="https://vincerecancer.com/">https://vincerecancer.com</a></p><h3>Wednesday, January 19, 2022<br></h3><p><strong>Mobile Van #2.</strong> Palo Verde Library<br> 4402 N. 51st Avenue, Phoenix, AZ 85031<br> <strong><span style="color:#0066cc;">Testing & Vaccination Event</span></strong><br> 1:00 p.m. - 7:00 p.m.<br>Register at: <a target="_blank" href="https://premierlabsolutions.com/covid-19/phoenix">https://premierlabsolutions.com/covid-19/phoenix</a></p><h3>Thursday, January 20, 2022<br></h3><p><strong>Mobile Van #1.</strong> Falcon Park<br> <strong><span style="color:#0066cc;">Testing Event</span></strong><br> 3420 W. 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Sweetwater Avenue, Phoenix, AZ 85032<br> <strong><span style="color:#0066cc;">Testing Event</span></strong><br> 7:00 a.m. - 1:00 p.m.<br>Register at: <a target="_blank" href="https://premierlabsolutions.com/covid-19/phoenix">https://premierlabsolutions.com/covid-19/phoenix</a></p><h3>Monday, January 24, 2022<br></h3><p><strong>Mobile Van #1.</strong> Paradise Valley Park<br> <strong><span style="color:#0066cc;">Testing Event</span></strong><br> 17642 N. 40th Street, Phoenix, AZ 85032<br> 7:15 a.m. - 1:15 p.m.<br>Register at: <a target="_blank" href="https://vincerecancer.com/">https://vincerecancer.com</a></p><p><strong>Mobile Van #2.</strong> Cortez Park<br> 3434 W. 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Indian School Road, Phoenix, AZ 85033<br> 7:15 a.m. - 1:15 p.m.<br>Register at: <a target="_blank" href="https://vincerecancer.com/">https://vincerecancer.com</a></p><p><strong>Mobile Van #2.</strong> Santa Maria Park<br> 3425 S. 71st Avenue, Phoenix, AZ 85043<br> <strong><span style="color:#0066cc;">Testing Event</span></strong><br> 7:00 a.m. - 1:00 p.m.<br>Register at: <a target="_blank" href="https://premierlabsolutions.com/covid-19/phoenix">https://premierlabsolutions.com/covid-19/phoenix</a></p> </div> </html></div>	https://www.phoenix.gov/emergency	News
Phoenix to Host Annual Stormwater Awareness Week Jan. 24 - 30	https://www.phoenix.gov/newsroom/water-services/2204	Water Services	1/19/2022 7:41:00 PM	https://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2204/Newsroom Storwater2 Sized.png	Phoenix to Host Annual Stormwater Awareness Week Jan. 24 - 30	<div class="ExternalClassD5ECFEECC1CF4BA5970E323AF6BDB492"><html> <div>Phoenix Water Services is hosting its annual Stormwater Awareness Week from Jan. 24 – 30, 2022. A free virtual workshop is scheduled at noon on Wednesday, Jan. 26, to communicate the importance of stormwater pollution prevention. Several Arizona cities and organizations will join Phoenix for this regional effort to educate the public about the importance of preserving stormwater quality for the environment and future generations.<br></div> <div> <br> </div> <div>“Because it rains so infrequently in Phoenix, contaminants build up over time,” said Phoenix Mayor Kate Gallego. “When we get significant rainfall, pollutants are washed into our local rivers, washes, retention basins, and even neighborhood parks. Every resident can help to raise awareness and protect our water resources.”</div> <div> <br> </div> <div>Stormwater picks up pollutants as it flows over rooftops, gutters, parking lots, driveways, and other paved surfaces. Polluted stormwater can work its way into storm drains and eventually surface water and retention areas.</div> <div> <br> </div> <div>Simple actions to reduce stormwater pollution include:</div> <div> <br> </div> <div>•<span style="white-space:pre;"> </span>Properly disposing of trash, recyclables, and yard waste</div> <div>•<span style="white-space:pre;"> </span>Recycling motor oil and maintaining your vehicle to prevent leaks</div> <div>•<span style="white-space:pre;"> </span>Cleaning up after your pet</div> <div>•<span style="white-space:pre;"> </span>Using lawn chemicals sparingly and always following manufacturer's directions</div> <div>•<span style="white-space:pre;"> </span>Properly disposing of leftover paint and household chemicals at a household hazardous waste event</div> <div>•<span style="white-space:pre;"> </span>Remember - only rain in the storm drain</div> <div> <br> </div> <div>"When stormwater runs over impervious surfaces, it can pick up pollutants like oil from leaking cars or pet waste," said Water Services Director Troy Hayes. "Stormwater does not go to a treatment plant but rather flows untreated to the environment. It is a lot easier and more cost-effective to prevent pollutants from contacting stormwater than it is to clean up stormwater after it becomes polluted." <br></div> <div> <br> </div> <div>To participate in the free one-hour virtual workshop on Jan. 26 to discuss the city's Stormwater Management Program and actions to reduce stormwater pollution, <a href="https://phoenix.gov/stormwater" target="_blank"><strong>p</strong><strong>lease register here</strong></a><strong>.</strong><br></div> <div> <br> </div> <p>.<span id="ms-rterangepaste-start"></span>To learn more about the City of Phoenix Water Services Stormwater Awareness Week and what you can do as an individual or business to prevent stormwater pollution, visit <a href="https://phoenix.gov/stormwater" target="_blank"><strong>https://phoenix.gov/stormwater.</strong></a><span id="ms-rterangepaste-end"></span><br style=""><br></p><div style="text-align:center;">-30-<br></div> <div> <br> </div> <div>Media Contact: <br></div> <div>Athena Sanchez <br></div> <div>602-621-0507<br></div> <div> <a href="mailto:Athena.sanchez@phoenix.gov%2520" target="_blank"> <strong>Athena.sanchez@phoenix.gov </strong> </a> <br> </div> <p> <br> </p> </html></div>	https://www.phoenix.gov/waterservices	News