Office of Customer Advocacy

 Printable OCA Brochure

   Office Hours:

Weekdays from 8 a.m. to 5 p.m.
Phoenix City Hall
200 W. Washington Street 2nd Floor
Phoenix, AZ 85003

For more information or to make an appointment, call 602-534-7344.

The Office of Customer Advocacy (OCA) can help you understand the development requirements for your project. Customers considering the renovation of an existing building for commercial purposes are encouraged to contact this office before beginning the building permit process.


Listen to our NEW PODCAST featuring Project Manager     Renee Pena as she discusses how the OCA program works and how to get started.





     OCA Project Manager talks with Public Information Officer 

     Angie Holdsworth about services to help businesses grow.


OCA Projects:

  • Remodel of existing commercial buildings

  • Adaptive reuse of existing buildings for new business purposes

  • Conversion of residences into business offices

  • Minor additions to existing commercial buildings



Staff can meet with you to discuss the full scope of your construction project and explain the requirements involved in obtaining building permits and ultimately Certificates of Occupancy


Key Services:

  • Assistance with pre-project research
  • Reviewing processes and procedures
  • Formulating realistic timelines and fostering feasibility discussions
  • Help connect you with the appropriate technical expert for specific code or ordinance issues