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Office of Customer Advocacy

​​The Office of Customer Advocacy (OCA) provides development assistance and case management for business customers new to the land development and building permit processes. Customers considering the renovation of an existing building for commercial purposes are encouraged to contact this office before beginning the building permit process. The OCA can verify the property entitlements and identify any major development challenges that may impact the project.

OCA's specialty is the delivery of services to customers undertaking the following types of development projects:

  • Remodel of existing commercial buildings
  • Adaptive reuse of existing buildings for new business purposes
  • Conversion of residences into business offices
  • Minor additions to existing commercial buildings

Staff can meet with you to discuss the full scope of your construction project and explain the requirements involved in obtaining building permits and ultimately certificates of occupancy.

Key Services
Services include assistance with pre-project research, reviewing processes and procedures, formulating realistic timelines and fostering feasibility discussions. Staff also will link you to the appropriate technical expert for specific code or ordinance issues. To obtain technical information regarding a project, the Development Center on the second floor of Phoenix City Hall is an excellent place to begin.

OCA Brochure

Office Hours
Weekdays from 8 a.m. to 5 p.m., Phoenix City Hall, 200 W. Washington St., second floor. For more information or to make an appointment, call 602-534-7344.



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