Office of Customer Advocacy

Listen in as Economic Development Program Manager Sam McAllen and Historic Preservation Officer Michelle Dodds speak with Silent Witness on this Adaptive Reuse about Adaptive Reuse and how it impacts our communities.



Printable OCA Brochure


   Office Hours:

Weekdays from 8 a.m. to 5 p.m.
Phoenix City Hall
200 W. Washington Street 2nd Floor
Phoenix, AZ 85003

For more information or to make an appointment, call 602-534-7344.

The Office of Customer Advocacy (OCA) can help you understand the development requirements for your project. Customers considering the renovation of an existing building for commercial purposes are encouraged to contact this office before beginning the building permit process.

​OCA Projects:

  • Remodel of existing commercial buildings

  • Adaptive reuse of existing buildings for new business purposes

  • Conversion of residences into business offices

  • Minor additions to existing commercial buildings

Staff can meet with you to discuss the full scope of your construction project and explain the requirements involved in obtaining building permits and ultimately Certificates of Occupancy

Key Services:

  • Assistance with pre-project research
  • Reviewing processes and procedures
  • Formulating realistic timelines and fostering feasibility discussions
  • Help connect you with the appropriate technical expert for specific code or ordinance issues

The Phoenix Planning and Development’s Office of Customer Advocacy (OCA) is working with the owners of the new Superstition Meadery to convert what was a 1928 Chinese grocery store at 11th Street and Washington into a unique restaurant and meadery. A meadery is a winery that produces honey wines and food with a medieval ambiance. Learn how the OCA staff help new business owners work through the development process.