Phoenix Water Services



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Water Equity Initiative

Maintaining affordable water rates is one of the most important aspects of ensuring access to safe, clean drinking water and to not only maintain existing levels of equity but also to address and reduce remaining inequities.

The Water Equity Initiative outlines the research and recommendations by the Phoenix Citizens' Water/Wastewater Rate Advisory Committee.

Conserve Blue. Save Green. See Water Differently.

​Contact Us:

Customer Services

Ema​il Us
Call Us: (602) 262-6251
Monday - Friday
8 a.m. to 5 p.m.
711 for Telecommunications Relay Services​​​

For Urgent water issues call the 24/7 hotline at 602-261-8000 


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Informes en Español


and Outreach

Find free water conservation resources available for the whole family on our digital education page.​​​


​Find a water project near you by visiting our infrastructure and improvement project website. 




Now Open: Kids’ Coloring Contest to Showcase Importance of Environmental Protections Services11/16/2023 10:21:00 PM Newsroom_2023-07.pngNow Open: Kids’ Coloring Contest to Showcase Importance of Environmental Protections <div class="ExternalClass1AE4A20AAA1C42EF8856A3E91D1C0813"><html> <div>​The Environmental Services Division (ESD), part of Phoenix Water Services Dept., is delighted to present a community-focused and art engagement experience designed to educate children and families about environmental protection.<br></div> <div> <br> </div> <div>The Water Warriors Kids' Coloring Contest is now open and running until December 8, 2023, where children aged six to twelve can showcase their artistic skills and illustrate various ways residents can contribute to protecting our environment and water quality. The top twelve contest participants will have their artwork entry featured in the creation of an engaging and undated calendar giveaway that will benefit our entire community and win a cool prize.</div> <div> <br> </div> <div>Building upon the success of the 2023 Only Rain in the Storm Drain Bookmark Contest, which centered around the Stormwater Management program, this year the ESD Division aims to shed light on additional ways that residents can actively protect the environment. The ESD team consistently works towards educating and engaging with the community through initiatives like Commercial Outreach and addressing illegal dumping complaints. </div> <div> <br> </div> <div>The contest name has transitioned from "Only Rain in the Storm Drain," focused on Stormwater Awareness, to "Water Warriors," encouraging kids to incorporate one of the Water Department mascots: Wayne Drop, Loo Poo, and Hopper and create actionable scenes that depict the mascots being a “Water Warrior.” Through the public education component of this campaign, Phoenix Water Dept. shares specific behaviors that residents should be mindful of to safeguard our community's waterways. Some of these examples are picking up trash, throwing away lawn clippings/leaves, or even scooping up your pet’s poo. More suggestions are available at <a href="/WaterColoringContest" target="_blank"><strong></strong></a><strong>.</strong></div> <div> <br> </div> <div> <strong>How to Enter the Contest </strong> <br> <br> </div> <div>1.<span style="white-space:pre;"> </span><a href="/waterservicessite/Documents/FLYER_Kids_Art_Contest_2024.pdf" target="_blank"><strong>Download the flyer</strong></a><strong>,</strong> <a href="/waterservicessite/Documents/RULES_Kids_Art_Contest__2024.pdf" target="_blank"><strong>contest rules</strong></a>, and <a href="/waterservicessite/Documents/TEMPLATE_Kids_Art_Contest_2024.pdf" target="_blank"><strong>template</strong></a> to enter. Art must be original and created in the <a href="/waterservicessite/Documents/TEMPLATE_Kids_Art_Contest_2024.pdf" target="_blank"><strong>template</strong></a> provided. </div> <div> <br> </div> <div>2.<span style="white-space:pre;"> </span><a title="" href="" target="_blank"><strong>Email it to us!</strong></a><strong> </strong>Scan or take a photo of your finished art and email it to: <a href="" target="_blank"><strong></strong></a><strong>.</strong> For all entries, include "<strong>2024 Kids Art Contest</strong>” in the subject line. </div> <div> <br> </div> <div>3.<span style="white-space:pre;"> </span>Submission Deadline: Friday, December 8 at 4:59 p.m. (MST) Entries will be judged on creativity, originality and how well entrants capture the theme of the contest. The City reserves the right to disqualify entries that do not follow contest rules or deemed inappropriate. <a href="/waterservicessite/Documents/RULES_Kids_Art_Contest__2024.pdf" target="_blank"><strong>Read the full list of contest rules</strong></a><strong>.</strong>The top twelve participants will be announced January 2024 and they will have their artwork featured in the undated printed calendar.<br></div> <div> <br> </div> <div>Learn more at <a href="/WaterColoringContest" target="_blank"><strong></strong></a> or <a href="/waterservices" target="_blank"><strong></strong></a><strong>  </strong><br></div> <div> <br> </div> <div>A<strong>bout Phoenix Water Services Dept. Environmental Services Division:</strong></div> <div> <br> </div> <div>The Environmental Services Division (ESD) is dedicated to protecting public health and the environment by maintaining compliance with environmental regulations for drinking water, stormwater, and wastewater quality.<br><br></div> <div>Through the effective management of the Water Monitoring, Industrial Pretreatment, Commercial Inspection, Stormwater Management, and Wastewater Monitoring programs, we provide a safe and reliable domestic water supply to all residents and maintain a clean, healthy environment.<br></div> <div> <br> </div> <div>ESD also ensures compliance with environmental regulations and permits with a water, wastewater and stormwater compliance section.<br></div> <div> <br> </div> <div>ESD operates a NELAC Certified Environmental Laboratory.​<br></div> <div> <br> </div> <div> <span id="ms-rterangepaste-start"></span>Visit <a href="" target="_blank"><strong></strong></a><strong> </strong>to subscribe to the Environmental Services Newsletter.​<span id="ms-rterangepaste-end"></span><br></div> <div> <br> </div> </html></div>
Don’t get caught up in the FOG, be Phoenix Water Smart this holiday season Services11/16/2023 5:45:00 PM Article Image - FOG.pngDon’t get caught up in the FOG, be Phoenix Water Smart this holiday season <div class="ExternalClass8262D2E8AC4F45BB82EC5803A7D9E6B8"><html> While you’re getting ready to cook those festive meals this holiday season, the <a href="/waterservices/envservices" target="_blank"><strong>Environmental Services Division</strong></a> at Phoenix Water wants to remind you to be mindful of what’s going down your drain. <br> <div> <br> </div> <div>Fats, oils, and grease, or FOG, are derived from plant and animal sources and are a by-product of cooking. When FOG is poured down the drain, it can stick to sewer pipe walls and harden, causing messy and costly backups not only at home, but in your surrounding neighborhood. This includes seemingly harmless foods like dairy products or salad dressings.</div> <div> <br> </div> <div>"The Environmental Protection Agency finds that in almost half (47%) of sewer overflows, FOG is the culprit," said Christine Nuñez, Environmental Programs Coordinator with ESD. "Not only does FOG cause backups in the City’s sewer system but it is the No. 1 cause of household sewer backups."</div> <div> <br> </div> <div>Don’t let FOG ruin your holiday fun. Here are some Phoenix Water Smart tips to avoid a sewer scare: <br></div><div><br></div> <div>• Scrape off leftover food on plates, pots or pans into the trash. </div> <div>• Before placing dirty plates in the dishwater, use a paper towel to remove excess oils and other wastes, then throw the towel away in the trash. </div> <div>• Use a sink strainer to catch leftovers in the sink, then empty the contents of the strainer into the trash. </div> <div> <br> </div> <div>Maintaining our sewer system is a shared responsibility. As part of the <a href="/waterservices/envservices/comminsp" target="_blank"><strong>Commercial Inspection</strong> <strong>Program​</strong></a>, ESD staff educate and inspect commercial users like restaurants, schools or shopping malls to ensure compliance with Phoenix City Code Chapter 28 (Sewers). By doing so, this program serves as a preventative tool to help eliminate pollutants that can interfere with the wastewater collection system or treatment plant operations. </div> <div><br></div><div>ESD is dedicated to protecting public health and the environment by maintaining compliance with environmental regulations for drinking water, stormwater, and wastewater quality. </div> <div> <br> </div> <div><a href="/waterservicessite/Documents/Save_Our_Sewers_%20Flyer_2021_ENG_SPA.pdf" target="_blank"><strong>Learn more about FOG and other ways to save our sewers.</strong></a><br></div> <br> <div><span style="font-size:13.3333px;"><strong>Media Contacts:</strong></span></div><div><br></div><div>Jimena Garrison<br></div><div>Public Information Officer</div><div>Water Services<br></div><div>480-390-1933 <br></div><div><a href="" target="_blank"><strong></strong></a><br><br></div><div>Michael Gertzman<br></div><div>Sr. Public Information Officer <br></div><div>Water Services<br></div><div>602-534-1209 ​</div><div>​<a href="​" target="_blank"><strong>​</strong></a></div><br> </html></div>
City of Phoenix Embraces Advanced Water Purification in Response to ADEQ’s Proposed Program Roadmap Services11/2/2023 6:50:00 PM of Phoenix Embraces Advanced Water Purification in Response to ADEQ’s Proposed Program Roadmap<div class="ExternalClassFE4D906EE45B40B78CC3E1BFB78360DF"><html> <p></p><p>The City of Phoenix strongly supports the <a href="" target="_blank">Arizona Department of Environmental Quality's (ADEQ) recently released proposed Advanced Water Purification (AWP) Program Roadmap​</a>. The City considers the roadmap to be a significant step toward water sustainability. The Phoenix Water Services Department, in line with ADEQ's vision, is poised to be an innovator in Advanced Water Purification techniques to transform treated wastewater into safe, purified drinking water.<br></p><p>Phoenix Mayor Kate Gallego supports this collaborative effort, stating, "As we confront a historic drought and unprecedented regional growth, innovation in water management is not just an option; it's a necessity. Phoenix's proposed Advanced Water Purification facilities, in alignment with ADEQ's guidelines, will provide millions of gallons of purified water daily. This initiative is not only safe and sustainable, but it also stands as a testament to our commitment to fortifying our water resources for future generations."<br></p><p>The Phoenix Water Department, in partnership with ADEQ and other stakeholders, is spearheading this revolutionary water management approach. Central to this initiative are the proposed regional Advanced Water Purification facility and the Cave Creek Water Reclamation Plant rehabilitation project. The Cave Creek plant will be equipped with state-of-the-art purification technologies, laying the foundation for the larger regional plant, to bolster Phoenix's water sustainability efforts significantly.<br></p><p>Phoenix Water Services Director Troy Hayes highlights the project's meticulous approach. "Our commitment to water safety and quality is unwavering. The proposed facility will utilize state-of-the-art treatments, including ozone treatment, granular activated carbon, ultrafiltration, and reverse osmosis. These processes meet and exceed the state's stringent water quality standards."<br></p><p>This initiative is a proactive response to the growing water scarcity challenges in Arizona and is in line with the state's vision of managing water resources effectively and sustainably. It also underscores the City of Phoenix's commitment to innovative solutions in water management, ensuring a reliable and safe water supply for its residents, as it has done for over 100 years.<br></p><p>The City of Phoenix welcomes public feedback on ADEQ's proposed AWP Program Roadmap and encourages community involvement in shaping the future of water management in Arizona.<br></p><p><strong>About City of Phoenix Water Services Department</strong></p><p>The City of Phoenix Water Services Department is dedicated to providing high-quality, reliable, and sustainable water services to the residents, businesses, and visitors of Phoenix. With a commitment to water conservation, innovation, and long-term planning, the department ensures a secure and resilient water supply for future generations.<a href="/water" target="_blank"> <strong>For more information, visit</strong></a></p><p><strong>Media Contacts:</strong></p><p>Michael Gertzman<br>Sr. Public Information Officer <br>Water Services<br>602-534-1209 </p><p>​<a href="" target="_blank"></a></p><p>​Jimena Garrison<br>Public Information Officer<br>Water Services<br>480-390-1933 </p><p><a href="" target="_blank"></a></p><p>​​</p> </html></div>