Phoenix Water

​​COVID-19 Update:

Read About Our ​Appointment-Only Services

Phoenix Water will continue to provide safe, clean, reliable water to the community during this healthcare emergency.

​Facts about COVID-19 and Tap WaterInformacion Sobre COVID-19 Y El Agua Municipal​​​


​​Water Equity Initiative


Maintaining affordable water rates is one of the most important aspects of ensuring access to safe, clean drinking water and to not only maintain existing levels of equity but also to address and reduce remaining inequities.

The Water Equity Initiative outlines the research and recommendations by the Phoenix Citizens' Water/Wastewater Rate Advisory Committee.

Water Equity Initiative​

Conserve Blue. Save Green. See Water Differently.

​Contact Us

Customer Services
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Call Us: (602) 262-6251

Monday - Friday, 8 a.m. to 5 p.m.
711 for Telecommunications Relay Services

24/7 H20​​​ Hotline

(602) 261-8000

For Water Related Emergencies 

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​Informes en Español

​Education and Outreach

Find free water conservation resources available for the whole family on our digital education page.​​​



 Find a water project near you by visiting our infrastructure and improvement project website. ​​



City of Phoenix Selects Troy Hayes as New Director of Phoenix Water Services Services3/31/2021 12:00:00 AM of Phoenix Selects Troy Hayes as New Director of Phoenix Water Services<div class="ExternalClassE903347DAF174E43A06E71CBAC3306D6"><html> <p>​​<br></p> <span id="ms-rterangepaste-start"></span> <div>Phoenix City Manager Ed Zuercher announced Troy Hayes, P.E. as the new Director for the city of Phoenix Water Services Department, effective April 5, 2021. <br></div><div><br></div> <div>Hayes has been with the city of Phoenix for over 20 years, serving in a broad range of roles and responsibilities. These include water treatment program manager, water quality manager, deputy water services director, and most recently, as assistant water services director since 2014. Before joining the city, he worked in the private sector for six years. Hayes’ career demonstrates an in-depth knowledge of the city's water and wastewater utilities' operations and capital programs. <span id="ms-rterangepaste-start"></span><strong style="font-size:12px;"><span style="font-family:"trebuchet ms", sans-serif;color:rgb(51, 51, 51);"><a target="_blank" href=""><span style="color:rgb(41, 128, 185);font-size:12px;">Download a photo of Troy Hayes.</span></a></span></strong><span style="font-size:12px;">​</span><span id="ms-rterangepaste-end"></span><br></div><div><br></div> <div>Phoenix Water Services provides more than 1.7 million customers with drinking water and more than 2.9 million people in the metro Phoenix area with wastewater collection and treatment services. </div><div><br></div> <div>"Troy's leadership experience combined with his dedication to water reflects our core values of serving customers, employees and communities while protecting public health and providing one of our most valuable resources," said Zuercher.</div><div><br></div> <div>Hayes has led the city’s award-winning Water Division to recognitions such as AZ Water Association's Large System of the Year for the Phoenix Distribution system in 2020 and 2021 and Water System Project of the Year for the Highline Booster Pump Station project, to name a few. </div><div><br></div> <div>"Providing the essential service of safe, clean and reliable water service to our residents, business owners, and communities is vital," said Vice Mayor Thelda Williams, chair, Transportation, Infrastructure and Innovation Subcommittee.</div><div><br></div> <div>"Troy has the experience and leadership skills necessary to lead Phoenix through its critical water needs."</div><div><br></div> <div>"I'm grateful for the opportunity to lead the department of over 1,400 employees who never stop working hard to provide our essential lifeline--water," said Hayes.<br></div><div><br></div> <div>"I grew up in Phoenix and have spent my entire life dedicated to water. It's an honor to continue the great work of this department as Director." <br></div><div><br></div> <div>Hayes is a second-generation Phoenix Water Services employee and loved spending time with his late father at the water treatment plants when he was a boy. Hayes is a registered engineer in Arizona and holds a Bachelor of Science degree in chemical engineering from the University of Arizona and a Master of Business Administration degree from the University of Phoenix.<br><br></div> <div><strong>Media Contact:</strong> <br></div> <div>Athena Sanchez</div> <div>Public Information Officer, Phoenix Water </div> <div>Cell: 602-621-0507</div> <div>Email:</div> <div> <br>​<br></div> <span id="ms-rterangepaste-end"></span> <p> <br> </p> </html></div>
Phoenix Water to Host Conservation Workshops Virtually Services3/13/2021 12:00:00 AM Water to Host Conservation Workshops Virtually <div class="ExternalClassD0412C5576F14E11A90A91002D3590C8"><html> <p>​The Phoenix Water Services Department will host free and informative virtual workshops to educate residents about how to be water smart at home. The workshops are hosted by Phoenix Public Library and covers a wide range of water topics.<br></p> <p>“Our workshops have always been a critical part of educating Phoenicians about the value of water. Having the opportunity to host them virtually in partnership with the Phoenix Public Libraries is exciting," says Phoenix Water Services Interim Director Eric Froberg.</p> <p>March 15 through 21, 2021 is the Environmental Protection Agency's (EPA) annual Fix a Leak Week! The week brings awareness to how much valuable water is wasted each year due to leaks inside and outside the home. </p> <p> <strong>Find and Fix Leaks:</strong> Learn how to find and fix leaks that are draining on the budget. </p> <ul> <li>Thursday, March 18 at 1 p.m. </li> </ul> <p>April is Water Awareness Month dedicated to encouraging Arizonans to be conscious of every precious drop. Without water, there is no life. </p> <p> <strong>Water 101:</strong> Learn more about where your water comes from, how water gets to us, how we use water, where it goes to and how Phoenix is planning for the future.</p> <ul> <li>Thursday, April 8 at noon </li> </ul> <p>Register online by visiting: <a target="_blank" href=""></a></p> <p>In addition to the virtual workshops, all the water services landscape resources and water conservation tips are available at <a target="_blank" href="/waterservices/watercloud"></a>. </p> <p> <strong> </strong> </p> <p> <strong>Media Contact:</strong> <strong>  </strong> </p> <p>Athena Sanchez</p> <p>Public Information Officer, Phoenix Water</p> <p>Cell: 602-621-0507</p> <p>Email: <a target="_blank" href=""></a><br></p><br></html></div>
City of Phoenix Water Services Department Proposed Water Rate Increase Services2/11/2021 4:00:00 PM of Phoenix Water Services Department Proposed Water Rate Increase<div class="ExternalClass794F872885B449FB87F0E15DF1656D51"><html> <p>​The City of Phoenix Water Services Department is proposing a 6.5% water rate increase spread out over a two-year period. <br></p> <p>City of Phoenix Water Services staff will host several virtual public meetings. To register for a virtual public meeting, visit <a target="_blank" href="/waterservices/customerservices/rateinfo"></a>. All meetings will include the same information. Here are the dates and times:<br></p> <ul> <li>January 27 at 6 p.m. </li> <li>February 4 at noon </li> <li>February 11 at 3 p.m. </li> <li>February 18 at 6 p.m. Spanish  </li> <ul> <li>*Information will be provided in Spanish only</li> </ul> </ul> <p>During the meetings, staff will gather public comments and provide information on the city's rate-setting process, including how the department will use these additional funds. </p> <p>Community members are encouraged to fill out a brief survey regarding water rates. Survey links listed below. <br></p><p>English: <span style="font-size:13.3333px;"></span><br></p><p>Spanish: <span style="font-size:13.3333px;"></span><br></p><p>The proposed rate increase for the average single-family residential customer will be approximately $2.40 a month, or 8 cents per day. Even with the rate increase, customers will still pay some of the lowest water rates in the nation. Sewer rates will not be impacted.</p> <p>The proposed rate increase would provide funding for the city's Capital Improvement Program. Phoenix will invest 1.7 billion dollars in the program as a result of the proposed water rate increase. These capital improvement projects will continue to protect public health and reduce long-term operational costs, which will improve the overall system efficiency. Rehabilitating and replacing water pipes will ensure reliable delivery of the city's drinking water. The program's investment will also build and maintain utility treatment plants, pumps, reservoirs, and wells that promote economic development and benefit future generations.</p> <p>Infrastructure investment means stronger neighborhoods, economic vitality, jobs within the community, and reduced water-main breaks before they become an issue for residents. Old water pipes installed in the mid-20th century are now reaching the end of their lifecycles. The city installed 4,100 miles of pipes in the 1960s – 1980s. These water pipes will need repairs and replacement in the near future. Seventy-five percent of the city's five-year CIP will be directed toward the advanced renewal of this infrastructure.</p> <p>The city of Phoenix water system includes numerous storage facilities, pump stations, pressure reducing valves, and approximately 7,050 miles of water distribution mains. More than 52,000 fire hydrants are maintained citywide to ensure that water is available in emergency cases.</p> <p>The city of Phoenix Water Services Department employs over 1,450 essential employees who work to provide water and wastewater services to 1.7 million customers within 540 service area miles. Phoenix Water Services is a community-owned utility and accountable to the residents of Phoenix through the members of the Phoenix City Council. </p> <p>These recommendations will be presented to the Phoenix City Council for consideration on Wednesday, March 17, 2021. If approved, the rates will go into effect later this year. </p> <p>If you have a question or comment about the department's rate increase, please email <a target="_blank" href=""></a>.<br></p> <p> <span id="ms-rterangepaste-start"></span> <strong>Media Contact: </strong> <br> Athena Sanchez<br> Public Information Officer, Phoenix Water<br> Cell: 602-621-0507<br> Email: <a target="_blank" href=""></a>​<span id="ms-rterangepaste-end"></span><br></p> <p> <em>Story updated on 2/11/2021</em><br></p> </html></div>