Phoenix Water

COVID-19 Update:

Read About Our ​Appointment-Only Services

Phoenix Water will continue to provide safe, clean, reliable water to the community during this healthcare emergency.

​Facts about COVID-19 and Tap WaterInformacion Sobre COVID-19 Y El Agua Municipal​​​


​​Water Equity Initiative


Maintaining affordable water rates is one of the most important aspects of ensuring access to safe, clean drinking water and to not only maintain existing levels of equity but also to address and reduce remaining inequities.

The Water Equity Initiative outlines the research and recommendations by the Phoenix Citizens' Water/Wastewater Rate Advisory Committee.

Water Equity Initiative​

Conserve Blue. Save Green. See Water Differently.

​Contact Us

Customer Services
 Ema​il Us

Call Us: (602) 262-6251

Monday - Friday, 8 a.m. to 5 p.m.
711 for Telecommunications Relay Services

24/7 H20​​​ Hotline

(602) 261-8000

For Water Related Emergencies 

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​Informes en Español

​Education and Outreach

Find free water conservation resources available for the whole family on our digital education page.​​​

Water Heroes 



 Find a water project near you by visiting our infrastructure and improvement project website. ​​



Water Use Calculator: A New Water Conservation Tool Services1/5/2021 4:00:00 PM Use Calculator: A New Water Conservation Tool<div class="ExternalClassDB6560F865F34169BA4C29C9D73CB973"><html>​Phoenix Water's new water usage calculator is a tool to help residents get a better understanding of day-to-day water consumption. Showers, dishwashing, laundry, toilet flushes, outdoor landscaping, and pools contribute to the resident's daily water use. <br><br>"Water conservation has always played a critical role in Phoenix's water resource planning. As we prepare for a hotter, drier future, water conservation will be even more important for our city's resiliency and sustainability. The water calculator is an excellent resource to add to our water conservation efforts," said Councilwoman Thelda Williams, chair of the Transportation, Infrastructure and Innovation Subcommittee.<br><br>To get started, residents can visit <a href="/waterservices/watercloud" target="_blank"></a> and click on the Home Water Usage Calculator. That calculator makes it easy to enter information about the household, such as family size, type of landscaping, age of the home, length of the average shower, and more. The calculator compiles a resident's optimal monthly water usage into a detailed report tailored to the household. <br><br>In the report, residents can view monthly and annual water usage breakdown (in gallons), as well as graphs that highlight indoor versus outdoor water usage. Residents are encouraged to use a recent City Services bill to input actual usage for a more accurate comparison. The calculator produces an estimate, and actual usage may vary. <br><br>Phoenix Water's water usage calculator is one of the 14 water conservation measures recommended by the Water Conservation Ad Hoc Committee (Committee) and adopted by the Phoenix City Council to maintain Phoenix's legacy as a water conservation leader. <br><br>“Water is the foundation of public health, which makes water resource planning critical to desert living. This free tool allows customers to develop a plan for their indoor and outdoor water use. We must continue to implement new tools to encourage water conservation in an effort to preserve our water supplies and prepare for the future," said Councilwoman Laura Pastor. <br><br>The Committee convened from May 2019 to Dec. 2019 to identify water conservation measures around three focus areas, including landscape requirements and guidelines, codes and enforcement, and education and outreach. The Committee was co-chaired by Councilwoman Williams and Councilwoman Pastor and comprised of citizens from the community with water expertise in the non-profit, private, and public sectors. <br><br><p>​​Additional resources are available to help resident's conserve water and save on their City Services bill:<br></p><ul style="list-style-type:disc;"><li><a href="/waterservices/resourcesconservation/order-literature-and-media" target="_blank">Request free water-saving re​sources</a><br></li><li><a href="" target="_blank">Sudden water bill spike? Check for leaks</a><br></li><li><a href="" target="_blank">Visit Phoenix Water's Water Cloud digital education page</a></li><li><a href="" target="_blank">Get low water use plant ideas for the landscape</a></li><li><a href="" target="_blank">Watering plants the right amount? Check out this handy guide</a></li><li><a href="" target="_blank">Find over 100 water-saving tips and more​</a><br></li></ul><p><em><br></em></p><p><span id="ms-rterangepaste-start"></span><em>Story contributed by: Gina Conrow​</em><br></p><p><strong>Media Contact:</strong><br>Athena Sanchez<br>Public Information Officer, Phoenix Water<br>Cell: 602-621-0507<br>Email: <a href="" target="_blank"></a>​<br></p></html></div>
Phoenix City Council Approves $2 Million to Fund the Project Assist Program Services12/23/2020 8:00:00 PM (2).jpgPhoenix City Council Approves $2 Million to Fund the Project Assist Program<div class="ExternalClassBE3DF89369B0401E9CDA0ED8C383743C"><html> <p>​On Dec. 8, 2020, the Phoenix City Council approved additional funding of $2 million to be directed to the Project Assist program, offering financial support for residents with delinquent City Services bills during the COVID-19 pandemic. <br></p> <p>Residential customers with delinquent accounts are currently being identified through the City Services billing system. Those who may be eligible for funding include: residential account holders who have missed multiple monthly payments within the last 18 months; customers that have made multiple monthly partial payments to a single account throughout the past 18 months; or those who have signed up for deferred payment arrangements due to the pandemic.</p> <p>Staff in the City's Customer Services Center are continuing outreach efforts to delinquent residential customers to request authorization to apply funds on their behalf. Accounts with any documented tampering or theft of services are ineligible.</p> <p>Project Assist is a City of Phoenix program, administered by the Human Services Department, that provides financial assistance to low-income households experiencing crisis in order to resolve their past due City Services bills (water, trash and sewer).</p> <p>Project Assist is funded through the Water Services Department and donations from water customers. Customers who are interested in donating to the fund can do so at the time of payment, either <a target="_blank" href="">online</a> or by mail.</p> <p>For those needing additional assistance, including rent, mortgage and utility assistance, are encouraged to visit <a target="_blank" href=""></a>. Additional information, including COVID-19 testing locations and city impacted services, are available at <a target="_blank" href=""></a>. </p> <p> <span style="text-decoration:underline;"> <strong>​About Phoenix Water </strong> </span> <br> The City of Phoenix Water Services Department is more than 100 years old and treats and distributes tap water to 1.7 million customers daily. Phoenix Water also manages the city's sewer system and handles wastewater treatment operations for 2.5 million residents in five Valley cities. Infrastructure includes 7,050 miles of water lines, 4,935 miles of sewer lines, eight treatment plants, 56,000 fire hydrants and 98,216 manholes. Phoenix's water and sewer rates are among the lowest of comparable-sized cities nationwide. Our tap water supply is in very good shape due to decades of planning and multiple water sources. The city reuses nearly all of its wastewater on crops, wetlands, and energy production.</p> <p>Facebook, Instagram, and Twitter: @PHXWater<br></p> <p> <br> </p> <p> <strong>Media Contact: </strong> <br>Athena Sanchez<br> Public Information Officer, Phoenix Water<br> Cell: 602-621-0507<br> Email: <a target="_blank" href=""></a><br></p> <p> <br> </p> </html></div>
City of Phoenix Customer Service Reps Make Over 28,000 Calls to Help Customers During COVID-19 Services12/4/2020 5:00:00 PM of Phoenix Customer Service Reps Make Over 28,000 Calls to Help Customers During COVID-19<div class="ExternalClass246FC5AEECF24B44AD48432E46DF0D40"><html> <p>​Customer service is often overlooked until it's needed. This year, the City of Phoenix City Services customer service was needed more than ever. Deborah Doss is the Treasury Collections Supervisor for Phoenix Water customer service and has been with the city for 16 years; 10 of those years have been with the Water Services Department.  <br></p> <p>The majority of Doss' career has been in payment collections, working for a private company before starting with the city. She now leads a team of customer service representatives who work with customers to collect outstanding payments on their water, trash, and sewer (City Services) bill.</p> <p>Prior to the ongoing pandemic, Doss and her team of five customer service representatives' primary role was to collect payment on outstanding bills. When 2020 changed everything for everyone, Doss and her team transitioned to helping customers find financial relief through the CARES Act. </p> <p>Customers are encouraged to pay any amount possible towards their monthly bill and enroll in the Deferred Payment Plan to keep their account in good standing. But with the CARES Act, customers have options to help find additional relief with outstanding payments. The staff educate customers on the options available and assist them with applying for funds. </p> <p>The CARES Act appropriated $150 billion to State, Local and Tribal governments to alleviate the financial impacts of the COVID-19 outbreak. The City of Phoenix received a small portion of this funding. The money allotted to the city was made available to customers, through residential and commercial assistance programs, to pay their City Services bill in hopes of relieving some of stress for the city of Phoenix customers. Doss' team took the lead on calling customers with outstanding accounts to inform them of the assistance available and explain to them how to apply. </p> <p>“People repeatedly call in and say they lost their job; they don't know what's going to happen, and I'm here to help them," Doss said. “Customers are crying and scared. They don't know how they're going to get by, and our team is there to offer hope. We don't like to rush the calls." </p> <p>Doss and her team's dedication to getting the word out about the financial relief led to them make over 28,601 calls from July - October 2020. Doss' <em>'How can I help the customer?'</em> attitude has come a long way in helping the city of Phoenix customers find hope in a time when things seem so uncertain. <br></p> <p>Due to the nature of the work, teleworking was not an option for Doss and her staff. To better support the team, plexiglass was installed to create physical distance for employees, and they are also provided hand sanitizer and masks. Some of the employees were relocated to different facilities to give, at minimum, six feet of distance. </p> <p>“The work our customer service representatives are doing is essential in assuring the public health benefits of our water systems and solid waste disposal. Without it, the good work of Water Services and Public Works couldn't get done. We strive to serve and assist our customers with equity and dignity." said Assistant Director Holly Rosenthal of Phoenix Water.  </p> <p>It is essential for the staff to reach as many people as they can. Having Spanish speaking staff available to assist the significant Latino population in Phoenix went a long way to reach an audience that may not have been able to connect otherwise. </p> <p>Residents have until December 31, 2020, to receive the CARES Grant to assist with their City Services bill and are encouraged to start the application process as soon as possible. </p> <p>More information can be found on <a target="_blank" href="/resources"></a> or by calling customer service directly at 602-262-6251. Customer service staff are available Monday- Friday from 9 a.m. – 5 p.m. Residents can also visit <a target="_blank" href="/payonline"></a> to sign up for the Deferred Payment Plan by using the online portal.<br></p><p></p><strong>Media Contact: </strong><br>Athena Sanchez<br><div>Public Information Officer, Phoenix Water <br>Cell: 602-621-0507</div><div>Email: <a href="" target="_blank"></a></div><div><br><em>Story updated 12/4/2020. </em>​<br><br></div> <p> <br> </p> </html></div>