Phoenix Water Services



2022 Water Quality Report Now Available 1121 for WSD Home Page/WaterSlider_WQR-2022.png2022 Water Quality Report Now Available
2023 Proposed Water and Wastewater Rates 1115 for WSD Home Page/Water Image Slider_ProposedRate.png2023 Proposed Water and Wastewater Rates
Drought is Built into Our Planning 960 for WSD Home Page/DROUGHT-ImageSlide.pngDrought is Built into Our Planning
We can Help You Pay Your Past Due City Services Bill971 for WSD Home Page/ImageSlider_ARPA Financial Assistance V1.pngWe can Help You Pay Your Past Due City Services Billhttps://payonline.phoenix.gov

Water Equity Initiative

Maintaining affordable water rates is one of the most important aspects of ensuring access to safe, clean drinking water and to not only maintain existing levels of equity but also to address and reduce remaining inequities.

The Water Equity Initiative outlines the research and recommendations by the Phoenix Citizens' Water/Wastewater Rate Advisory Committee.

Conserve Blue. Save Green. See Water Differently.

​Contact Us:

Customer Services

Ema​il Us
Call Us: (602) 262-6251
Monday - Friday
8 a.m. to 5 p.m.
711 for Telecommunications Relay Services​​​

For Urgent water issues call the 24/7 hotline at 602-261-8000 


Follow Us On
Social Media


Informes en Español


and Outreach

Find free water conservation resources available for the whole family on our digital education page.​​​


​Find a water project near you by visiting our infrastructure and improvement project website. 




Phoenix Water Services Dept. Hiring Event on Friday, May 12 Services5/3/2023 11:21:00 PM Water Services Dept. Hiring Event on Friday, May 12<div class="ExternalClassE8016919F0A54AEBBE3D0C7E9CA7C23B"><html> <p>​Water is in high demand in the summer months, and more staff are needed to fill critical roles within the Phoenix Water Services Dept. team. Join the team and make a living, making a difference for the Phoenix Water Services Department.<br></p> <p>A hiring event for the Department will take place on Friday, May 12, 2023, to fill numerous roles of within the Water/Wastewater Distribution Division and the Water Meter Division for the positions Utility Technician Trainees (UTTs) and Water Service Technicians (WSTs). <br></p> <p>The hiring event will take place at Desert West Community Center (<a target="_blank" href="">6501 W Virginia, Phoenix</a>) from 8 a.m. to 3 p.m. <br></p><div> </div> <p> In the morning, from 8 a.m. – 11 a.m. the UTTs will be the focus, and in the afternoon from 12 p.m. – 3 p.m. the WSTs will be the focus. Interested candidates are encouraged to have a City of Phoenix application on file. Walk-in candidates can fill an application onsite with iPads or laptops that will be avail able for use. More information about positions within Phoenix Water Services Dept. can be fo und online at <a target="_blank" href="/waterservices/employment"><strong></strong></a><strong>. </strong> </p> <div> <span style="color:windowtext;font-size:10pt;background-color:window;"> <strong> <br> </strong> </span> </div> <div> <div> <strong>Who: </strong> Water Distribution, Wastewater Collection and the Water Meter Divisions </div> <div> <strong>When:</strong> Friday, May 12, 2023 | 8 a.m. to 3 p.m.</div> <div> <strong>Where:</strong> Desert West Community Center, <a target="_blank" href=""><strong>6501 W Virginia, Phoenix</strong></a><br></div> <div>Learn More at <strong><a target="_blank" href="/waterservices/employment"></a></strong></div> <div> <br> </div> <div>Media Contact:   <br></div> <div>Angela Serda  <br></div> <div>Public Information Specialist   </div> <div>Cell: (623) 499-8919 (call or text)  <br></div> <div>Email: <a target="_blank" href=""><strong>  </strong></a><br></div> <span style="color:windowtext;font-size:10pt;background-color:window;"> <strong> <br> </strong> </span> </div> <p> <br> </p> </html></div>
Proposed Rate Increase for Phoenix Water Services and Stormwater Excise Tax Services3/16/2023 7:45:00 PM Rate Increase for Phoenix Water Services and Stormwater Excise Tax<div class="ExternalClass01A7DAC224164FCDB74A006D3B206F98"><html> <div>The Phoenix Water Services Dept. is proposing a rate increase to address rising costs for water and wastewater services. While the increase is necessary to meet inflationary pressures affecting utilities across the nation, Phoenix will still have some of the most affordable water services compared to other large cities, and customers who conserve water will be able to lessen the impact of the higher rates. There is also a request to increase the Stormwater Excise Tax to fund the City's compliance with new requirements for preventing pollution from entering waterways.<br></div> <div> <br> </div> <div> <strong>Water and Wastewater Rates</strong> </div> <div> <br> </div> <div>Preliminary estimates show the average residential customer will see an increase for water service (Water Usage Fee) of approximately 6.5% or $2 in October 2023, with additional increases in March 2024 (6.5%) and March 2025 (13%).</div> <div> <br> </div> <div>For wastewater service, the average residential customer will see an increase of approximately 6.5% or $1.60 in October 2023 with additional increases in March 2024 (6.5%) and March 2025 (7%).</div> <div> <br> </div> <div>Changes to the water and wastewater rates impact everyone differently, and there are many factors that determine how much each customer pays.</div> <div> <br> </div> <div> <table class="ms-rteTable-default" width="100%" cellspacing="0"> <tbody> <tr style="text-align:center;"> <td style="width:25%;" class="ms-rteTable-default">​<strong>Date</strong><br></td> <td style="width:25%;" class="ms-rteTable-default"> <div style=""> <strong>​Water </strong> </div> <div style=""> <strong>Increase</strong> <br> </div> </td> <td style="width:25%;" class="ms-rteTable-default"> <div style=""> <strong>​Wastewater </strong> </div> <div style=""> <strong>Increase </strong> <br> </div> </td> <td style="width:25%;" class="ms-rteTable-default"> <div style=""> <strong>​Stormwater </strong> </div> <div> <strong>Excise Tax</strong> <br> </div> </td> </tr> <tr style="text-align:center;"> <td class="ms-rteTable-default">October 2023<br></td> <td style="" class="ms-rteTable-default">​6.5%<br></td> <td style="" class="ms-rteTable-default">​<span style="font-size:13.3333px;">6.5%</span><br></td> <td class="ms-rteTable-default">​$0.25/month<br></td> </tr> <tr style="text-align:center;"> <td class="ms-rteTable-default">March 2024<br></td> <td style="" class="ms-rteTable-default">​<span style="font-size:13.3333px;">6.5%</span><br></td> <td style="" class="ms-rteTable-default">​<span style="font-size:13.3333px;">6.5%</span><br></td> <td class="ms-rteTable-default">​----------------<br></td> </tr> <tr> <td style="text-align:center;" class="ms-rteTable-default">March 2025<br></td> <td style="text-align:center;" class="ms-rteTable-default">​13%<br></td> <td style="text-align:center;" class="ms-rteTable-default">​7%<br></td> <td class="ms-rteTable-default">​        -----------------<br></td> </tr> </tbody> </table> <br> </div> <div> <br> </div> <div> <strong>Water Allowance and Conservation</strong> <br> </div> <div> <br> </div> <div>The proposal also includes changing the water allowance structure to encourage water conservation, which could result in some customers paying an additional amount of approximately $4 more beginning in October 2023. The Phoenix Water Services Dept. has a seasonal structure for rates where charges are higher in the hotter seasons and lower in the cooler seasons. It is designed to encourage water conservation and discourage excessive water use in the summer when outdoor water use increases. The City of Phoenix declared a <a href="/newsroom/water-services/2363" target="_blank"><strong>Stage 1 Water Alert</strong></a> on June 1, 2022,​ and that alert is still in place. With conditions on the Colorado River expected to worsen, Phoenix Water customers must prioritize conservation.</div> <div> <br> </div> <div> <table class="ms-rteTable-default" width="100%" cellspacing="0"> <tbody> <tr> <td style="width:50%;" class="ms-rteTable-default"> <strong>​</strong> <span style="font-size:13.3333px;"> <strong>Current Volume Allowance</strong> </span> <br> </td> <td style="width:50%;" class="ms-rteTable-default">​<span style="font-size:13.3333px;"><strong>P</strong><strong>roposed Volume Allowance</strong></span><br></td> </tr> <tr> <td class="ms-rteTable-default"><p>​4,488 gallons (6 Units) - October through May (Cooler Months)<br></p></td> <td class="ms-rteTable-default"><p>​3,740 gallons (5 Units) - October through May (Cooler Months)<br></p></td> </tr> <tr> <td class="ms-rteTable-default"><p>​7,480 gallons (10 Units) – June through September (Warmer Months) <br></p></td> <td class="ms-rteTable-default"><p>​5,984 gallons (8 Units) – June through September (Warmer Months) <br></p></td> </tr> <tr> <td class="ms-rteTable-default">​<span style="font-size:13.3333px;">1 Unit = 748 gallons</span><br></td> <td class="ms-rteTable-default">​</td> </tr> </tbody> </table> <br> </div> <div> <strong>Stormwater Excise Tax</strong> <br> </div> <div> <br> </div> <div>The Stormwater Excise Tax funds the City’s compliance with a required Clean Water Act Municipal Separate Storm Sewer System (MS4) permit from the Arizona Department of Environmental Quality for operation of the storm drain system. This permit is required to prevent pollution from entering our washes and rivers and requires actions by the City, such as infrastructure maintenance, water quality monitoring, and inspections. As of 2021, the City is operating under a new permit with new and expanded requirements. An increase of $0.25 per month for single family residences (5/8 or 3/4 size water meters) is being proposed to fund the City’s compliance with these legal requirements. This increase equates to an additional $3.00/year for these accounts. The proposed increase for larger meter sizes is scaled at a graduated rate using the equivalent dwelling unit methodology.</div> <div> <br> </div> <div> <strong>Public Outreach</strong> <br> </div> <div> <br> </div> <div>City of Phoenix Water Services staff will attend public meetings to gather comments and provide information on the proposed increases. For the meeting schedule and more information about the proposed rate increase, please visit <a href="" target="_blank"><strong></strong></a>.</div> <div> <br> </div> <div>We understand that any rate increase may be a burden for some customers, especially during these challenging times. We want to assure you that we are committed to providing high-quality water service at the lowest possible cost. We also offer various assistance programs and payment options for customers who may need help with their bills. For more information, please visit <a href="/humanservices" target="_blank"><strong></strong></a><strong>.</strong></div> <div> <br> </div> <div>Michael Gertzman</div> <div>Senior Public Information Officer </div> <div>Water Services</div> <div>Cell: 602-245-4143 (call or text) </div> <div>E-mail:<br></div> <p> <br> </p> </html></div>
This Spring, Bloom and Learn with New Landscaping Classes! Services3/15/2023 7:00:00 AM Spring, Bloom and Learn with New Landscaping Classes!<div class="ExternalClassF470479940A140E59BBDEF7F696F469F"><html> <div>This spring, homeowners can take their landscaping skills to the next level with cutting-edge techniques taught by water-efficiency experts in partnership with Phoenix Water Services, Watershed Management Group, and SRP.<br></div> <div> <br> </div> <div>With most residential water use occurring outside, it's crucial to incorporate modern landscape designs and learn about alternative water collection and reuse to reduce water usage.</div> <div> <br> </div> <div>Don't miss out on this opportunity to gain valuable information and skills. </div> <div>The free and in-person classes will be held on select Saturdays in April and May at Mesquite, Burton Barr, and Saguaro Libraries. As class sizes are limited, it's important to register early to secure your spot. Join Phoenix's Conservation Community and sign up for a class today!</div> <div> <br> </div> <div> <a target="_blank" href=""> <strong>Designing a Water Harvesting Landscape </strong> </a> </div> <div>Saturday, April 8 | 10am - 11:30am | Mesquite Library</div> <div> <br> </div> <div> <a target="_blank" href=""><strong>Selecting Native Plants for Multiple Benefits </strong></a> <br> </div> <div>Saturday, April 22 | 10am - 11:30am | Mesquite Library</div> <div> <br> </div> <div> <a target="_blank" href=""> <strong>Sizing and Installing Tanks </strong> </a> </div> <div>Saturday, April 29 | 10am - 11:30am | Mesquite Library</div> <div> <br> </div> <div> <a target="_blank" href=""> <strong>Supporting Healthy Landscapes </strong> </a> </div> <div>Saturday, May 6 | 10am - 11:30am | Burton Barr Library<br></div> <div> <br> </div> <div> <a target="_blank" href=""> <strong>Irrigating with Greywater </strong> </a> <br> </div> <div>Saturday, May 13 | 10am - 11:30am | Saguaro Library</div> <div>To learn more about the City of Phoenix Water Services Department conservation efforts and what you can do as an individual or homeowner, please visit <a target="_blank" href="/waterservices/resourcesconservation/"><strong></strong></a><strong> </strong></div> <div> <br> </div> <div>Media Contact:</div> <div>Angela Serda </div> <div>Public Information Specialist</div> <div>Phoenix Water Services Dept.</div> <div>Cell: 623-499-8919<br></div> <div>Email: <a href="" target="_blank"><strong> </strong></a><br></div> <p> <br> </p> </html></div>