Phoenix Water

COVID-19 Update:

Read About Our ​Appointment-Only Services

Phoenix Water will continue to provide safe, clean, reliable water to the community during this healthcare emergency.

​Facts about COVID-19 and Tap WaterInformacion Sobre COVID-19 Y El Agua Municipal​​​


​​Water Equity Initiative


Maintaining affordable water rates is one of the most important aspects of ensuring access to safe, clean drinking water and to not only maintain existing levels of equity but also to address and reduce remaining inequities.

The Water Equity Initiative outlines the research and recommendations by the Phoenix Citizens' Water/Wastewater Rate Advisory Committee.

Water Equity Initiative​

Conserve Blue. Save Green. See Water Differently.

​Contact Us

Customer Services
 Ema​il Us

Call Us: (602) 262-6251

Monday - Friday, 8 a.m. to 5 p.m.
711 for Telecommunications Relay Services

24/7 H20​​​ Hotline

(602) 261-8000

For Water Related Emergencies 

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​Informes en Español

​Education and Outreach

Find free water conservation resources available for the whole family on our digital education page.​​​

Water Heroes 



 Find a water project near you by visiting our infrastructure and improvement project website. ​​



Second Annual Stormwater Awareness Week Jan. 25 -31, 2021 Services1/20/2021 4:00:00 PM Annual Stormwater Awareness Week Jan. 25 -31, 2021<div class="ExternalClass4CF1F73555D345BF97EA2D56CAFF3E9D"><html> <p>Phoenix Water Services is kicking off 2021 with a focus on stormwater pollution prevention. The utility's second annual Stormwater Awareness Week is set for January 25 – 31, 2021. A <a href="" target="_blank">virtual workshop</a> is scheduled for Thursday, January 28 at noon to help spread awareness on the importance of stormwater pollution prevention. </p> <p>A number of Arizona cities and organizations will join Phoenix for this regional effort to educate the public about the importance of preserving stormwater quality for the environment and future generations.</p> <p>"Stormwater Awareness Week encourages communities to make smart choices when it comes to preserving the quality of stormwater in our desert city," said Mayor Gallego. “With our hotter than normal summers and the lack of rain, it is important to remember that stormwater doesn't get treated and flows directly to nearby washes and retention basins, making it imperative that we preserve our systems."</p> <p>Stormwater picks up pollutants as it flows over rooftops, gutters, parking lots, driveways, and other paved surfaces. That polluted stormwater can work its way into storm drains, and eventually to surface water and retention areas.</p> <p>Simple actions to reduce stormwater pollution include:</p> <ul> <li>Disposing trash, recyclables and chemicals properly like detergent, paint, medications, etc.</li> <li>Recycling motor oil and maintaining your vehicle to prevent leaks</li> <li>Cleaning up after your pet</li> <li>Using lawn-chemicals sparingly and always following manufacturer's directions</li> <li>Properly disposing leftover paint and household chemicals at a household hazardous waste event</li> <li>And please remember - only rain in the storm drain</li> </ul> <p>"Stormwater Awareness Week highlights issues about stormwater pollution that we don't often think about," said Interim Water Services Director Eric Froberg. “Everyone has an important role in stormwater pollution prevention. Having the opportunity to host a virtual workshop for our residents will go a long way to help educate our community." </p> <p>Phoenix Water Services is hosting a virtual workshop on Thursday, January 28 at noon. to discuss the City's Stormwater Management Program and our activities to reduce stormwater pollution. Please register <a href="" target="_blank">here</a> to participate. </p> <p>To learn more about the City of Phoenix Water Services Department Stormwater Awareness Week and what you can do as an individual or business to prevent stormwater pollution, please visit <a href="/waterservices/envservices/stormwater-program" target="_blank"></a>.​​​<br></p> <p><br></p><p><strong>Media Contact: </strong></p><p>Victoria Welch</p><p>Public Information Specialist </p><p>602-262-5060<br></p><br></html></div>
Water Use Calculator: A New Water Conservation Tool Services1/5/2021 4:00:00 PM Use Calculator: A New Water Conservation Tool<div class="ExternalClassDB6560F865F34169BA4C29C9D73CB973"><html>​Phoenix Water's new water usage calculator is a tool to help residents get a better understanding of day-to-day water consumption. Showers, dishwashing, laundry, toilet flushes, outdoor landscaping, and pools contribute to the resident's daily water use. <br><br>"Water conservation has always played a critical role in Phoenix's water resource planning. As we prepare for a hotter, drier future, water conservation will be even more important for our city's resiliency and sustainability. The water calculator is an excellent resource to add to our water conservation efforts," said Councilwoman Thelda Williams, chair of the Transportation, Infrastructure and Innovation Subcommittee.<br><br>To get started, residents can visit <a href="/waterservices/watercloud" target="_blank"></a> and click on the Home Water Usage Calculator. That calculator makes it easy to enter information about the household, such as family size, type of landscaping, age of the home, length of the average shower, and more. The calculator compiles a resident's optimal monthly water usage into a detailed report tailored to the household. <br><br>In the report, residents can view monthly and annual water usage breakdown (in gallons), as well as graphs that highlight indoor versus outdoor water usage. Residents are encouraged to use a recent City Services bill to input actual usage for a more accurate comparison. The calculator produces an estimate, and actual usage may vary. <br><br>Phoenix Water's water usage calculator is one of the 14 water conservation measures recommended by the Water Conservation Ad Hoc Committee (Committee) and adopted by the Phoenix City Council to maintain Phoenix's legacy as a water conservation leader. <br><br>“Water is the foundation of public health, which makes water resource planning critical to desert living. This free tool allows customers to develop a plan for their indoor and outdoor water use. We must continue to implement new tools to encourage water conservation in an effort to preserve our water supplies and prepare for the future," said Councilwoman Laura Pastor. <br><br>The Committee convened from May 2019 to Dec. 2019 to identify water conservation measures around three focus areas, including landscape requirements and guidelines, codes and enforcement, and education and outreach. The Committee was co-chaired by Councilwoman Williams and Councilwoman Pastor and comprised of citizens from the community with water expertise in the non-profit, private, and public sectors. <br><br><p>​​Additional resources are available to help resident's conserve water and save on their City Services bill:<br></p><ul style="list-style-type:disc;"><li><a href="/waterservices/resourcesconservation/order-literature-and-media" target="_blank">Request free water-saving re​sources</a><br></li><li><a href="" target="_blank">Sudden water bill spike? Check for leaks</a><br></li><li><a href="" target="_blank">Visit Phoenix Water's Water Cloud digital education page</a></li><li><a href="" target="_blank">Get low water use plant ideas for the landscape</a></li><li><a href="" target="_blank">Watering plants the right amount? Check out this handy guide</a></li><li><a href="" target="_blank">Find over 100 water-saving tips and more​</a><br></li></ul><p><em><br></em></p><p><span id="ms-rterangepaste-start"></span><em>Story contributed by: Gina Conrow​</em><br></p><p><strong>Media Contact:</strong><br>Athena Sanchez<br>Public Information Officer, Phoenix Water<br>Cell: 602-621-0507<br>Email: <a href="" target="_blank"></a>​<br></p></html></div>
Phoenix City Council Approves $2 Million to Fund the Project Assist Program Services12/23/2020 8:00:00 PM (2).jpgPhoenix City Council Approves $2 Million to Fund the Project Assist Program<div class="ExternalClassBE3DF89369B0401E9CDA0ED8C383743C"><html> <p>​On Dec. 8, 2020, the Phoenix City Council approved additional funding of $2 million to be directed to the Project Assist program, offering financial support for residents with delinquent City Services bills during the COVID-19 pandemic. <br></p> <p>Residential customers with delinquent accounts are currently being identified through the City Services billing system. Those who may be eligible for funding include: residential account holders who have missed multiple monthly payments within the last 18 months; customers that have made multiple monthly partial payments to a single account throughout the past 18 months; or those who have signed up for deferred payment arrangements due to the pandemic.</p> <p>Staff in the City's Customer Services Center are continuing outreach efforts to delinquent residential customers to request authorization to apply funds on their behalf. Accounts with any documented tampering or theft of services are ineligible.</p> <p>Project Assist is a City of Phoenix program, administered by the Human Services Department, that provides financial assistance to low-income households experiencing crisis in order to resolve their past due City Services bills (water, trash and sewer).</p> <p>Project Assist is funded through the Water Services Department and donations from water customers. Customers who are interested in donating to the fund can do so at the time of payment, either <a target="_blank" href="">online</a> or by mail.</p> <p>For those needing additional assistance, including rent, mortgage and utility assistance, are encouraged to visit <a target="_blank" href=""></a>. Additional information, including COVID-19 testing locations and city impacted services, are available at <a target="_blank" href=""></a>. </p> <p> <span style="text-decoration:underline;"> <strong>​About Phoenix Water </strong> </span> <br> The City of Phoenix Water Services Department is more than 100 years old and treats and distributes tap water to 1.7 million customers daily. Phoenix Water also manages the city's sewer system and handles wastewater treatment operations for 2.5 million residents in five Valley cities. Infrastructure includes 7,050 miles of water lines, 4,935 miles of sewer lines, eight treatment plants, 56,000 fire hydrants and 98,216 manholes. Phoenix's water and sewer rates are among the lowest of comparable-sized cities nationwide. Our tap water supply is in very good shape due to decades of planning and multiple water sources. The city reuses nearly all of its wastewater on crops, wetlands, and energy production.</p> <p>Facebook, Instagram, and Twitter: @PHXWater<br></p> <p> <br> </p> <p> <strong>Media Contact: </strong> <br>Athena Sanchez<br> Public Information Officer, Phoenix Water<br> Cell: 602-621-0507<br> Email: <a target="_blank" href=""></a><br></p> <p> <br> </p> </html></div>