Phoenix Water Services



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COVID-19 Update:

Read About Our ​Appointment-Only Services

Phoenix Water will continue to provide safe, clean, reliable water to the community during this healthcare emergency.

​Facts about COVID-19 and Tap WaterInformacion Sobre COVID-19 Y El Agua Municipal​​​

Water Equity Initiative

Maintaining affordable water rates is one of the most important aspects of ensuring access to safe, clean drinking water and to not only maintain existing levels of equity but also to address and reduce remaining inequities.

The Water Equity Initiative outlines the research and recommendations by the Phoenix Citizens' Water/Wastewater Rate Advisory Committee.

Conserve Blue. Save Green. See Water Differently.

​Contact Us:

Customer Services

Ema​il Us
Call Us: (602) 262-6251
Monday - Friday
8 a.m. to 5 p.m.
711 for Telecommunications Relay Services

24/7 H20 ​Hotline

(602) 261-8000
For Water Related Emergencies 


Follow Us On
Social Media


Informes en Español


and Outreach

Find free water conservation resources available for the whole family on our digital education page.​​​


​Find a water project near you by visiting our infrastructure and improvement project website. 




Phoenix to Host Annual Stormwater Awareness Week Jan. 24 - 30 Services1/19/2022 7:41:00 PM Storwater2 Sized.pngPhoenix to Host Annual Stormwater Awareness Week Jan. 24 - 30<div class="ExternalClass6BE161732C79427B9BB6F27CD213B7E9"><html> <div>Phoenix Water Services is hosting its annual Stormwater Awareness Week from Jan. 24 – 30, 2022. A free virtual workshop is scheduled at noon on Wednesday, Jan. 26, to communicate the importance of stormwater pollution prevention. Several Arizona cities and organizations will join Phoenix for this regional effort to educate the public about the importance of preserving stormwater quality for the environment and future generations.<br></div> <div> <br> </div> <div>“Because it rains so infrequently in Phoenix, contaminants build up over time,” said Phoenix Mayor Kate Gallego. “When we get significant rainfall, pollutants are washed into our local rivers, washes, retention basins, and even neighborhood parks. Every resident can help to raise awareness and protect our water resources.”</div> <div> <br> </div> <div>Stormwater picks up pollutants as it flows over rooftops, gutters, parking lots, driveways, and other paved surfaces. Polluted stormwater can work its way into storm drains and eventually surface water and retention areas.</div> <div> <br> </div> <div>Simple actions to reduce stormwater pollution include:</div> <div> <br> </div> <div>•<span style="white-space:pre;"> </span>Properly disposing of trash, recyclables, and yard waste</div> <div>•<span style="white-space:pre;"> </span>Recycling motor oil and maintaining your vehicle to prevent leaks</div> <div>•<span style="white-space:pre;"> </span>Cleaning up after your pet</div> <div>•<span style="white-space:pre;"> </span>Using lawn chemicals sparingly and always following manufacturer's directions</div> <div>•<span style="white-space:pre;"> </span>Properly disposing of leftover paint and household chemicals at a household hazardous waste event</div> <div>•<span style="white-space:pre;"> </span>Remember - only rain in the storm drain</div> <div> <br> </div> <div>"When stormwater runs over impervious surfaces, it can pick up pollutants like oil from leaking cars or pet waste," said Water Services Director Troy Hayes. "Stormwater does not go to a treatment plant but rather flows untreated to the environment. It is a lot easier and more cost-effective to prevent pollutants from contacting stormwater than it is to clean up stormwater after it becomes polluted." <br></div> <div> <br> </div> <div>To participate in the free one-hour virtual workshop on Jan. 26 to discuss the city's Stormwater Management Program and actions to reduce stormwater pollution, <a href="" target="_blank"><strong>p</strong><strong>lease register here</strong></a><strong>. </strong></div><div><strong><br></strong></div><div>To learn more about the City of Phoenix Water Services Stormwater Awareness Week and what you can do as an individual or business to prevent stormwater pollution, visit <a href="" target="_blank">​</a><br></div><div><strong><br></strong></div><div style="text-align:center;">-30-<br></div> <div> <br> </div> <div>Media Contact: <br></div> <div>Athena Sanchez <br></div> <div>602-621-0507<br></div> <div> <a href="" target="_blank"> <strong> </strong> </a> <br> </div> <p> <br> </p> </html></div>
Water Service Shut-off Plan for Non-payment Postponed Due to Rising COVID Cases Services1/6/2022 12:11:00 AM Service Shut-off Plan for Non-payment Postponed Due to Rising COVID Cases<div class="ExternalClassE6E6D21CB4BA4C9E8A751823C440281E"><html> <div>As COVID-19 cases continue to rise, the City of Phoenix has decided to postpone a previously announced plan to resume water shut-offs in February for past due accounts.<br></div> <div> <br> </div> <div>In March 2020, the city restored water service to all delinquent accounts and deferred water shut-offs due to non-payment for single-family residential customers due to the COVID-19 pandemic.</div> <div> <br> </div> <div>During that time, the city has offered various solutions to help customers who cannot pay their City Services bills.</div> <div> <br> </div> <div>The city will continue to provide low-flow service for delinquent customers who are not participating in the financial assistance programs. Low-flow water service gives customers reduced water pressure while working with the city to resolve their past due accounts.</div> <div> <br> </div> <div>Additionally, the Phoenix City Council voted to permanently stop charging late fees for single-family residential customers after water service is placed on low-flow or shut-off.</div> <div> <br> </div> <div>Customers with delinquent accounts should call Customer Service at 602-262-6251 to pay the balance due on their City Services bill. </div> <div> <br> </div> <div>The Phoenix City Council has allocated funding for residential utility assistance to support customers.</div> <div> <br> </div> <div>Customers who cannot afford to pay their water bill should call 602-262-6251, Monday through Friday from 8 a.m. to 5 p.m., to speak to a customer service representative.</div> <div> <br> </div> <div>Phoenix Water Services is currently paying two-thirds of an outstanding City Services bill for accounts that qualify once the customer pays one-third of their bill.</div> <div> <br> </div> <div>Currently, 17,000 delinquent residential accounts owe approximately $10 million. The revenue from City Services bills is essential for providing safe, clean, and reliable water to everyone.<br></div> <div> <div style="text-align:center;"> <br>​<strong>-30-</strong></div> <div style="text-align:center;"> <strong> <br> </strong> </div> <div style="text-align:left;"> <strong></strong> <div>Media Contact:</div> <div> <br> </div> <div>Mike Gertzman <br>Senior Public Information Officer <br>Phoenix Water Services</div> <div>Office: 602-534-1209 | Cell: 602-245-4143 (call or text)</div> <div>Email: <a href="" target="_blank"><strong></strong></a></div> <div> <br> </div> <div>Athena Sanchez</div> <div>Public Information Officer <br>Phoenix Water Services <br></div> <div>Cell: 602-621-0507 (call or text)<br></div> <div>Email: <a href="" target="_blank"><strong></strong></a><br></div> </div> </div> <div> <br> <br> </div> <p> <br> </p> </html></div>
Phoenix City Council Approves Water Conservation Plan Services1/5/2022 11:10:00 PM City Council Approves Water Conservation Plan<div class="ExternalClassDAF3E7B426824178B241C81D3F3291E0"><html> <div>The Phoenix City Council voted unanimously on Wednesday, Jan. 5, 2022, to allow the city to enter into an agreement with the Central Arizona Water Conservation District in response to continuing declines in water supplies in Lake Mead on the Colorado River.<br></div> <div> <br> </div> <div>The agreement, known as the 500+ Plan, involves the U.S. Bureau of Reclamation and stakeholders in Arizona, California, and Nevada. The goal is to add 500,000 acre-feet of additional water to Lake Mead each year through 2026. The plan is projected to add approximately 16 feet of water to the reservoir, which continues to reach record low levels.</div> <div> <br> </div> <div>Those targets will require agreement participants to do without certain amounts of their Colorado River allotments. In exchange for a reduction in water delivery, the parties will receive financial compensation.</div> <div> <br> </div> <div>"The City of Phoenix recognizes the seriousness of a declining Colorado River, and this action is representative of the collaborative regional efforts that are necessary to address the challenge of water scarcity and drought," said Mayor Kate Gallego. "Phoenix is a desert community that prioritizes sustainable growth, and the funds saved through this plan will contribute to identifying, innovating and piloting solutions to increase water use efficiency and promote conservation."</div> <div> <br> </div> <div>Phoenix will receive compensation in the amount of $4,163,765.97 for a contribution in 2022 of 15,977 acre-feet. The money will come from Central Arizona Water Conservation District and will be used to implement water conservation programs. The city will consider additional contributions in subsequent years on a case-by-case basis.</div> <div> <br> </div> <div>"This short-term action is important because it represents quick thinking and collaboration among water users in the Southwest," said Phoenix District 1 Councilwoman Ann O’Brien, who also is a member of the Board of Directors for Arizona Municipal Water Users Association (AMWUA). "Ultimately, the answer is a long-term adaptation to a hotter, drier future, which must include more efficient use of water."<span style="background-color:window;color:windowtext;font-size:10pt;">​</span></div> <div> <br> </div> <div style="text-align:center;"> <strong>-30-</strong> <br> </div> <div style="text-align:center;"> <div style="text-align:left;"> <br> </div> <div style="text-align:left;">Media Contact:</div> <div style="text-align:left;">Mike Gertzman | Senior Public Information Officer | Phoenix Water Services<br></div> <div style="text-align:left;">Office: 602-534-1209 | Cell: 602-245-4143 (call or text)</div> <div style="text-align:left;">Email: <a href="" target="_blank"><strong></strong></a><br></div> <strong> <br> </strong> </div> <p> <br> </p> </html></div>