Ph​oenix Water Services


COVID-19 Update:

Read About Our ​Appointment-Only Services

Phoenix Water will continue to provide safe, clean, reliable water to the community during this healthcare emergency.

​Facts about COVID-19 and Tap WaterInformacion Sobre COVID-19 Y El Agua Municipal​​​

Water Equity Initiative

Maintaining affordable water rates is one of the most important aspects of ensuring access to safe, clean drinking water and to not only maintain existing levels of equity but also to address and reduce remaining inequities.

The Water Equity Initiative outlines the research and recommendations by the Phoenix Citizens' Water/Wastewater Rate Advisory Committee.

Conserve Blue. Save Green. See Water Differently.

​Contact Us:

Customer Services

Ema​il Us
Call Us: (602) 262-6251
Monday - Friday
8 a.m. to 5 p.m.
711 for Telecommunications Relay Services

24/7 H20 ​Hotline

(602) 261-8000
For Water Related Emergencies 


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Social Media


Informes en Español


and Outreach

Find free water conservation resources available for the whole family on our digital education page.​​​


​Find a water project near you by visiting our infrastructure and improvement project website. 




Phoenix Water Conservation Volunteer Program Announced Services9/28/2021 9:30:00 PM Water Conservation Volunteer Program Announced<div class="ExternalClass0E5E37DCF88F43CCA893B3BFD5BE5087"><html> <div>Phoenix Water Services announces the Phoenix Water Wrangler Institute volunteer program. The goal of the volunteer program is to mobilize community members to promote responsible water stewardship within the City of Phoenix. <br></div> <div> <br> </div> <div> <strong>What:</strong> Phoenix Water Wranglers will serve as outreach and education volunteers at local events, community meetings, and educational workshops, under the direction of staff. Applications are now open and are due by Oct. 8, 2021. <br></div> <div> <strong>Who: </strong> </div> <div>•<span style="white-space:pre;"> </span>Are at least 18-years old  </div> <div>•<span style="white-space:pre;"> </span>Have a high school diploma or equivalent  <br></div> <div>•<span style="white-space:pre;"> </span>Have excellent communication skills  <br></div> <div>•<span style="white-space:pre;"> </span>Able to successfully complete the pre-service training  </div> <div>•<span style="white-space:pre;"> </span>Comfortable and enjoy public speaking, community development and working with diverse groups of people </div> <div>•<span style="white-space:pre;"> </span>Creative, responsible, organized, flexible, and self-motivated </div> <div> <strong>Where:</strong> Virtual <br></div> <div> <strong>When:</strong> Saturdays: Oct. 23 and 30, Nov. 6 and 13 (tentatively: 9 a.m. – noon) </div> <div> <strong>Apply:</strong> <a href="/waterservices/waterwrangler" target="_blank"><strong> </strong></a></div> <div> <br> </div> <div>Training for the program will include water 101, an overview of utility operations, water resources, water conservation, and outreach education. </div> <div> <br> </div> <div>Periods of drought are common in the desert southwest, sometimes enduring for decades. It is the responsibility of all community members to adapt to the desert lifestyle and do their part to be water smart. Through information sharing and community engagement, the Phoenix Water Wrangler Institute will activate water conservation and stewardship within our communities.<br></div> <div> <br> </div> <div> </div> <div>Media Contact: </div> <div>Athena Sanchez</div> <div>Public Information Officer <br></div> <div>Cell: (602) 621-0507 (call or text)</div> <div>Email: <a href="​​%2520" target="_blank"><strong></strong></a></div> <div> <br> </div> <div>Volunteer Program Contact: </div> <div>Christian Delgado </div> <div>Water Resource Specialist <br></div> <div>Cell: (602) 534-5814</div> <div>Email: <a href="" target="_blank"><strong></strong></a><br></div> <p> <br> </p> </html></div>
Phoenix Celebrates 2nd Annual Thank a Water Hero Day on September 23 Services9/20/2021 7:07:00 PM Celebrates 2nd Annual Thank a Water Hero Day on September 23<div class="ExternalClassEE06FBCFF12B4BC8A611BA2CF889CD66"><html> <p>Phoenix Water will observe the second annual statewide campaign, Thank a Water Hero Day, on Sept. 23, 2021, to salute the heroic services water and wastewater professionals provide to the community. <br></p> <p>As millions of Americans continue to work remotely due to the ongoing pandemic, thousands of water employees in Phoenix and throughout Arizona leave their homes to carry out essential work that provides people with the most vital resource- water.  <span style="background-color:window;color:windowtext;font-size:10pt;">  </span></p> <p>"Providing water and wastewater services to our community is a high priority in our desert community. We are taking this day to thank our essential workers who are part of the backbone of this city," said Phoenix Mayor Kate Gallego. "They are work on the hottest summer days and through long overnight shifts; the work they do truly never stops. They deserve our recognition and appreciation today and every day." <br></p> <p>The Phoenix Water leadership team will visit many of the water and wastewater treatment plants, remote facilities, and meter yards to recognize and celebrate all employees during Thank a Water Hero Day. In addition, cities throughout the state are participating in the Thank a Water Hero Day celebration. <br></p> <p>"I could not be prouder of our Phoenix Water employees and their continued dedication during this unprecedented time. With the COVID pandemic altering our normal lives, I'm grateful for the opportunity to lead the more than 1,450 employees who never stop working to provide the essential lifeline to Phoenicians," said Water Services Director Troy Hayes. <br></p> <p>Join us in thanking our heroes on social media with the hashtags #ThankAWaterHero, #PhoenixWater, and #AZWaterHeroes.<br></p> <p>Media are invited to attend the various site visits.<br></p> <div>Media Contacts: <br></div> <div>Athena Sanchez<br></div> <div>Public Information Officer, Phoenix Water <br></div> <div>Cell: (602)-621-0507 (call or text)<br></div> <div>Email: <a target="_blank" href="" style="background-color:window;font-size:10pt;"><strong></strong></a></div> <div> <span id="ms-rterangepaste-end"></span> <br style="font-size:13.3333px;"> </div> <div>​Victoria Welch<br></div> <div>Public Information Specialist, Phoenix Water<br></div> <div>Desk: (602)262-5060</div> <div>Email: <a target="_blank" href=""><strong>v</strong><strong></strong></a><br></div> <p> <br> </p> </html></div>
The City of Phoenix Paying Customer’s Outstanding City Services Bills Services9/7/2021 11:25:00 PM City of Phoenix Paying Customer’s Outstanding City Services Bills<div class="ExternalClass6C669381B15B48DBA27F8C4669E5CFFF"><html> ​The Phoenix City Council has earmarked $5 million to help customers impacted financially by the pandemic pay utility bills.<br><br> Customers, that are delinquent as of Sept. 8, 2021, can apply for the city's Deferred Payment Arrangement (DPA) Recovery Program to pay a portion of customer's outstanding city services bill. <br><br> Using funding from the Federal American Rescue Plan Act (ARPA), the city will pay two-thirds of the customer's delinquent balance as of Sept. 8, 2021​. The customer will be responsible for the remaining one-third of the delinquent balance and would be paid over an agreed-upon amount of time frame.<br><br> Accounts that are eligible for the assistance must meet the following criteria:<br><ul><li>​City of Phoenix Single-Family Residential (SFR) customer.</li> <li>Residential property is located within Phoenix taxable boundaries.</li> <li>A minimum of 12 months of consecutive service.</li> <li>Must be enrolled in a DPA by Sept. 30, 2021.<br></li> <li>No water theft or tampering on the account.</li> <li>No fees, such as returned checks or tampering fees. </li> <li>Experienced financial hardship due to COVID-19.</li> </ul>  Accounts that are ineligible are high water use accounts (average 50 centum cubic feet (CCF) or greater), multiple SFR accounts, and property management and commercial accounts.<br><br> Customers will have until Sept. 30, 2021, to enroll in a deferred payment arrangement or make a payment to their account to place the account in good standing. If the account is still outstanding, the customer will be placed on a <a target="_blank" href="">low flow device</a>. The low flow device will be installed for no more than three months. Following the installment of the low flow device, customers will have three months to make a payment towards their account before service is turned off. <br><p> Customers are encouraged to enroll in a <a target="_blank" href="/waterservicessite/Documents/Deferred_Payment_Arrangement_How_To_Final.pdf">deferred payment arrangement</a>​ (<a href="" target="_blank">en español</a>) by using <a target="_blank" href="/payonline">Phoenix at Your Service</a> or by calling 602-262-6251. </p><br><em>Updated: Sept. 10, 2021</em><br><br> <strong>Media Contact:    </strong> <br>Athena Sanchez<br> Public Information Officer, Phoenix Water <br> Cell: 602-621-0507<br> Email: <a target="_blank" href=""></a><br><br> <p style="text-align:center;">### ​<br></p> </html></div>