Phoenix Water

COVID-19 Update:

Read About Our ​Appointment-Only Services

Phoenix Water will continue to provide safe, clean, reliable water to the community during this healthcare emergency.

​Facts about COVID-19 and Tap WaterInformacion Sobre COVID-19 Y El Agua Municipal​​​

 

Drought Pipeline Virtual Public Meetings

Watch videos
of the most recent 
outreach meetings


​Water Equity Initiative

 

Maintaining affordable water rates is one of the most important aspects of ensuring access to safe, clean drinking water and to not only maintain existing levels of equity but also to address and reduce remaining inequities.

The Water Equity Initiative outlines the research and recommendations by the Phoenix Citizens' Water/Wastewater Rate Advisory Committee.

Water Equity Initiative​

Conserve Blue. Save Green. See Water Differently.
 



​Contact Us

Customer Services
 Ema​il Us

Call Us: (602) 262-6251

Monday - Friday, 8 a.m. to 5 p.m.
711 for Telecommunications Relay Services

24/7 H20​​​ Hotline

(602) 261-8000

For Water Related Emergencies 


Follow Us On Social Media


​Informes en Español
Presiona Aqui
Digital Education​ & Outreach
 
​​Visit our page

Find free water conservation resources available for the whole family on our digital education page.


WaterWorks Website

 Find a water project near you by visiting our infrastructure and improvement project website. 

Phoenix.gov/WaterWorks  
​​

 

 

City of Phoenix Customer Service Reps Make Over 28,000 Calls to Help Customers During COVID-19 https://www.phoenix.gov/newsroom/water-services/1639Water Services11/25/2020 9:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1639/Newsroom_Water_042.pngCity of Phoenix Customer Service Reps Make Over 28,000 Calls to Help Customers During COVID-19 <div class="ExternalClass9E5456F8CFF945E0A188877150358222"><html> Customer service is often overlooked until it's needed. This year, the City of Phoenix City Services customer service was needed more than ever. Deborah Doss is the Treasury Collections Supervisor for Phoenix Water customer service and has been with the city for 16 years, 10 of those years have been with the Water Services Department.  <br><br>The majority of Doss' career has been in collections, working for a private company before she started with the city. She now leads a team of customer service representatives who work with customers to collect outstanding payment on their water, trash, and sewer (City Services) bill.<br><br>Prior to the ongoing pandemic, Doss, and her team of five customer service representatives' primary role was to collect payment on outstanding bills. When 2020 changed everything for everyone, Doss and her team transitioned to helping customers find financial relief through the CARES Act. <br><br> Customers are still encouraged to pay any amount possible towards their monthly bill, but with the CARES ACT, customers have options to help find some relief with outstanding payments. Doss' staff educates customers on the CARES Act and assists them with enrolling in payment plans, allowing customers to remain in good standing.  <br><br>The CARES Act appropriated $150 billion to State, Local and Tribal government to alleviate the financial impacts of the COVID-19 outbreak. The City of Phoenix received a small portion of this funding. The money allotted to the city was made available to customers – through residential and commercial assistance programs - to pay their City Services bill in hopes of relieving stress for city of Phoenix customers. Doss' team took the lead on calling customers with outstanding accounts, to inform them of the dollars available and instructions on how to apply. <br><br>“People repeatedly call in and say they lost their job; they don't know what's going to happen and I'm here to help them" Doss said. “Customers are crying and scared. They don't know how they're going to get by, and our team is there to offer hope. We don't like to rush the calls." <br><br>“The work our customer service representatives are doing is essential in assuring the public health benefits of our water systems and solid waste disposal. Without it, the good work of Water Services and Public Works couldn't get done," said Assistant Director, Holly Rosenthal of Phoenix Water. <br><br>Doss and her team's dedication to getting the word out about the financial relief led to them make over 28,601 calls from July - October 2020. Doss' 'How can I help the customer?' attitude has come a long way in helping city of Phoenix customers find hope in a time when things seem so uncertain. <br><br>It is important for the staff to reach as many people as they can. Having Spanish speaking staff available to assist the significant Latino population in Phoenix, went a long way to reach an audience that may not have been able to connect otherwise. <br><br> The work the customer service staff is doing is ongoing, as the effects of the pandemic still linger. Their essential work has been supported by the City of Phoenix and due to the nature of the work, teleworking was not an option for Doss and her staff. The City of Phoenix issued a city-wide mask mandate, installed plexiglass to help create physical distance for employees, and provided hand sanitizer and masks. Some of the employees were relocated to different facilities to give, at minimum, six feet of distance. ​ <br> <br><br> <p> <strong>Media Contact: </strong> <br> Athena Sanchez<br> Public Information Officer, Phoenix Water <br> Cell: 602-621-0507<br> Email: <a target="_blank" href="https://action.phoenix.gov/c1.pl?608086ccbd057ec33d3cf694325093d06cd16183e37dc76f5e4f5473d5470209">athena.sanchez@phoenix.gov</a><br></p> </html></div>https://www.phoenix.gov/waterservicesNewswater-services
Help Stop Illegal Dumping into the Sewer System https://www.phoenix.gov/newsroom/water-services/1617Water Services11/13/2020 12:00:00 AMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1617/newsroom_water_041.PNGHelp Stop Illegal Dumping into the Sewer System <div class="ExternalClassA1D6FF55D15B4C13865C83B95077BD2C"><html>Dumping oil, fuel and solvents into the sewer harms the environment and can cause severe damage to your neighborhood. Illegal sewer dumping has become an increasingly large problem in Phoenix. Wrongdoers dump later at night or during low traffic times.<br><br> When someone illegally disposes of waste, the wastewater treatment plant may not be able to treat the water adequately leading to the discharge of solvents, fuels, and oils that can inhibit or kill the micro-organisms. These organisms are vital part of breaking down organic matter in the treatment process. <br><br> It can also cause permit exceedances that can lead to the City of Phoenix to be fined by Arizona Department of Environmental Quality (ADEQ) or the Environmental Protection Agency (EPA) costs that could be passed down to residents. <br><br> It affects everyone including the safety of workers. The sewer is not just a series of pipes. There are manholes, metering stations and sampling vaults that require employees to work in as confined space entrants. Fumes from fuels or solvents dumped in the sewer can be harmful to employees. <br><br> Wastewater treatment plants expend a lot more time, energy (electricity), and chemicals to treat wastewater containing fuel, oil, and solvents. The additional time needed to clean and treat illegally dumped substances is costly and can affect future costs for all residents. <br><br> <p>All fuels, solvents and oils must be recycled or hauled off and disposed of by a licensed waste hauling company. For more information on hazardous waste management visit: <a target="_blank" href="http://www.azdeq.gov/hazwaste">http://www.azdeq.gov/hazwaste</a></p> <p> <strong> <em>If you see someone illegally dumping in your neighborhood, please call 602-261-8000.</em> </strong> </p><p></p><strong><br>About Phoenix Water</strong> <br> The City of Phoenix Water Services Department is more than 100 years old and treats and distributes tap water to 1.7 million customers daily. Phoenix Water manages the city's sewer system and handles wastewater treatment operations for 2.5 million residents in five Valley cities. Infrastructure includes 7,050 miles of water lines, 4,935 miles of sewer lines, eight treatment plants, 52,000 fire hydrants and 98,216 manholes. Phoenix's water and sewer rates are among the lowest of comparable-sized cities nationwide. Our tap water supply is in very good shape due to decades of planning and multiple water sources. The city reuses nearly all of its wastewater on crops, wetlands, and energy production.<br><br><p>Facebook, Instagram, and Twitter: @PHXWater<br></p><p> </p><p><strong></strong></p><strong>Media Contact: </strong><br> Athena Sanchez<br>Public Information Officer, Phoenix Water <br>Cell: 602-621-0507<br><span style="background-color:window;color:windowtext;font-size:10pt;">Email: </span><a target="_blank" href="https://action.phoenix.gov/c1.pl?608086ccbd057ec33d3cf694325093d06cd16183e37dc76f5e4f5473d5470209" style="background-color:window;font-size:10pt;">athena.sanchez@phoenix.gov</a><br>​<br></html></div>https://www.phoenix.gov/waterservicesNewswater-services
Phoenix Water Debuts New Activity Book with Stormwater Hopperhttps://www.phoenix.gov/newsroom/water-services/1611Water Services11/6/2020 4:30:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1611/Newsroom_Water_039.pngPhoenix Water Debuts New Activity Book with Stormwater Hopper<div class="ExternalClassFD399D5EEAA74C3DACE9F8EDC4F48638"><html> <p>​<span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">Phoenix Water’s mascot, Hopper, is a friendly desert toad that represents stormwater education. In Hopper’s newly released activity book, <em>Hopper’s Stormwater Adventure</em>, students go on a journey to discover what happens to rainwater that flows into the storm drain. One of Hopper’s most important messages is that stormwater runoff flows untreated into washes, rivers, canals and retention or detention basins and it’s the community’s duty to protect the water.</span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"> </span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">The activity and coloring pages throughout the ten-page book teach students how to protect stormwater and prevent pollution in the storm drain. Hopper takes students through a maze to learn where stormwater goes on page three. On page six, students fill in the blank using a secret code teaching them how to protect stormwater. Students test their knowledge on pages seven and eight by selecting which Hopper is preventing stormwater pollution. By the end, students will know that only rain belongs in the storm drain!</span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"> </span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">The activity book is available for download on Phoenix Water’s digital education page, Water Education from the Cloud. In addition to Hopper’s activity book, the water education page offers water conservation resources for all ​ages including activity books for Phoenix Water mascots Wayne Drop and Loo Poo, games, learning videos for kids and adults, and lesson plans for the educators to use at home. The new webpage, launched this summer, provides fun, learning entertainment for the whole family.</span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"> </span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">Phoenix Water continues to add new content to the page t​hroughout the year. To download Hopper’s new activity book, and check out Phoenix Water’s digital education page, visit </span><a href="/waterservices/watercloud" target="_blank"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">phoenix.gov/watercloud</span></a><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">.</span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"> </span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">To learn more about stormwater in Phoenix, visit </span><a href="/waterservices/envservices/stormwater-program" target="_blank"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">phoenix.gov/stormwater</span></a><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">.</span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"> </span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">And remember, only rain in the storm drain!</span><br></p> <p>​<br></p> <span style="font-weight:700;box-sizing:border-box;font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:16px;">Media Contact: </span> <br style="box-sizing:border-box;font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:16px;"> <span style="box-sizing:border-box;color:windowtext;background-color:window;font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size:10pt;">Athena S​anchez</span> <br style="box-sizing:border-box;font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size:10pt;"> <div style="box-sizing:border-box;"> <span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size:10pt;">Public Information Officer, Phoenix Water <br style="box-sizing:border-box;">Cell: 602-621-0507</span> </div> <div style="box-sizing:border-box;font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:16px;"> <span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size:10pt;">Email: </span> <a style="background:transparent;transition:all 0.2s ease-in-out 0s;box-sizing:border-box;" href="https://action.phoenix.gov/c1.pl?608086ccbd057ec33d3cf694325093d06cd16183e37dc76f5e4f5473d5470209" target="_blank"> <span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size:10pt;">athena.sanchez@phoenix.gov</span> </a> <span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size:10pt;">​​​</span> <br> <br> </div> </html></div>https://www.phoenix.gov/waterservicesNewswater-services