Phoenix Water Services



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COVID-19 Update:

Read About Our ​Appointment-Only Services

Phoenix Water will continue to provide safe, clean, reliable water to the community during this healthcare emergency.

​Facts about COVID-19 and Tap WaterInformacion Sobre COVID-19 Y El Agua Municipal​​​

Water Equity Initiative

Maintaining affordable water rates is one of the most important aspects of ensuring access to safe, clean drinking water and to not only maintain existing levels of equity but also to address and reduce remaining inequities.

The Water Equity Initiative outlines the research and recommendations by the Phoenix Citizens' Water/Wastewater Rate Advisory Committee.

Conserve Blue. Save Green. See Water Differently.

​Contact Us:

Customer Services

Ema​il Us
Call Us: (602) 262-6251
Monday - Friday
8 a.m. to 5 p.m.
711 for Telecommunications Relay Services​​​

For Urgent water issues call the 24/7 hotline at 602-261-8000 


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Informes en Español


and Outreach

Find free water conservation resources available for the whole family on our digital education page.​​​


​Find a water project near you by visiting our infrastructure and improvement project website. 




Water Forum to Discuss Colorado River Shortage Challenges Services11/28/2022 8:03:00 PM Forum to Discuss Colorado River Shortage Challenges<div class="ExternalClassD226EC7756DA4FE1B1986060AA433F84"><html> <div>The City of Phoenix is gathering a group of water experts to discuss how the southwest can thrive in a future with significantly less Colorado River water.<br></div> <div> <br> </div> <div>The forum participants are some of the most knowledgeable professionals in the industry. They will use their expertise to answer difficult questions about how these water challenges will impact cities and share complex strategies for conservation and sustainable growth.</div> <div> <br> </div> <div>The moderator will be Cynthia Campbell, Phoenix’s Water Resources Management Advisor.</div> <div> <br> </div> <div> <strong>What: </strong>Water Forum | Colorado River Shortage </div> <div> <strong>When:</strong> Monday, Dec. 5 | 10 a.m. to Noon</div> <div> <strong>Where:</strong> Burton Barr Central Library | College Depot Auditorium​ | 1221 N. Central Ave.- 2nd Floor<br></div> <div> <strong>Who </strong>(invited): <br></div> <div> <ul> <li>J.C. Davis, Enterprise Conservation Division, Southern Nevada Water Authority</li> <li>Grady Gammage Jr., Senior Research Fellow, Kyl Center for Water Policy at Morrison Institute</li> <li>Terry Goddard, President, Central Arizona Water Conservation District (CAWCD)</li> <li>Sarah Porter, Director, Kyl Center for Water Policy</li> <li>Warren Tenney, Executive Director, Arizona Municipal Water Users Association</li> <li>Carol Ward, Deputy Assistant Director, Arizona Department of Water Resources</li> </ul> </div> <div> <strong>​Why:</strong> The Colorado River shortage presents new challenges for the City of Phoenix. But the Phoenix Water leadership team is committed to finding solutions to ensure they can deliver reliable, high-quality water to future generations.<br></div> <div> <br> </div> <div>Media Contact:</div> <div>Michael Gertzman</div> <div>Senior Public Information Officer </div> <div>Phoenix Water Services Dept.</div> <div>Mobile: 602-245-4143</div> <div>Office: 602-534-1209</div> <div> <span style="background-color:window;color:windowtext;font-size:10pt;"> <a href="" target="_blank"> <strong></strong> </a>​<br></span> </div> <div> <span style="background-color:window;color:windowtext;font-size:10pt;"> <br> </span> </div> <div>Athena Sanchez<br></div> <div>Public Information Officer</div> <div>Phoenix Water Services Dept.<br></div> <div>Mobile: 602-621-0507</div> <div>Office: 602-261-8681</div> <div> <a href="" target="_blank"> <strong></strong> </a> <br> </div> <p> <br> </p> </html></div>
Phoenix Water Hosting Town Halls Focused on Colorado River Shortage Services10/13/2022 8:45:00 PM Water Hosting Town Halls Focused on Colorado River Shortage<div class="ExternalClass78A314BADF8D488D92214FFCC5322494"><html> <div>As part of their ongoing effort to keep the public informed about how reduced allocations of Colorado River water are impacting the City of Phoenix, Phoenix Water experts will deliver a presentation at various locations in the weeks ahead.<br></div> <div> <br> </div> <div>The speakers will focus on how the City manages its diverse and robust water supplies, decades of planning and forethought that have put the City in a strong position to handle this eventuality, new infrastructure investments, and other strategies in development to prepare for a hotter, drier climate.</div> <div> <br> </div> <div>Attendees will have the opportunity to ask questions about water conservation efforts and how Phoenix is positioning itself for a sustainable future with less Colorado River water. The United States Bureau of Reclamation declared a Tier 2a shortage for the Colorado River in 2023.<br></div> <div> <br> </div> <div>Since declaring a <a href="/newsroom/water-services/2363" target="_blank"><strong>Stage 1 Water Alert</strong> </a>and activating its <a href="/waterservicessite/Documents/2021_Drought_Management_Plan_FINAL.pdf#search=drought%20management%20plan" target="_blank"><strong>Drought Management Plan </strong></a>on June 1, Phoenix Water has taken extraordinary steps to educate citizens and businesses about water conservation. Additionally, City leaders have worked diligently to keep the public informed about their strategy for managing the federal government’s actions to protect the Colorado River system. </div> <div> <br> </div> <div>These town hall meetings are another step in the vital process of informing, educating, and listening as everyone comes together to understand this situation and search for viable solutions. The presentations at these meetings will be the same, but the discussion will vary depending on the questions from attendees. <br></div> <div> <br> </div> <div style="text-align:center;"> <strong style="text-decoration:underline;">Media briefing</strong>: Thursday, Oct. 20 | 3 p.m. | <a href="" target="_blank"><strong>Burton Barr Central Library</strong></a><br></div> <div style="text-align:center;"> <br> </div> <div style="text-align:center;"> <br> </div> <p style="text-align:center;"> <strong>General Public</strong> <span style="background-color:window;color:windowtext;font-size:10pt;">​</span> </p> <div> <strong style="text-decoration:underline;">Saturday, Oct. 22</strong> | 11 a.m. | Burton Barr Central Library</div> <div><a href="" target="_blank"><strong>1221 N Central Ave, Phoenix, AZ 85004</strong></a><br></div> <div> <br> </div> <div> <div> <strong style="text-decoration:underline;">Thursday, Oct. 27</strong> | 6 p.m. | Sunnyslope Community Center<br></div> <div><a href="" target="_blank"><strong>802 E Vogel Ave, Phoenix, AZ 85020</strong></a><br></div> <div> <br> </div> <div> <div> <strong style="text-decoration:underline;">Thursday, Nov. 3</strong> | 6 p.m. | Longview Neighborhood Recreation Center</div> <div><a href="" target="_blank"><strong>4040 N 14th St, Phoenix, AZ 85014</strong></a><br></div> <div> <br> </div> <div> <div> <strong style="text-decoration:underline;">Wednesday, Nov. 9 </strong>| Noon | Saguaro Library</div> <div><strong><a href="" target="_blank">2808 N 46th St, Phoenix, AZ 85008</a></strong><br></div> <div> <br> </div> <div> <div> <span style="text-decoration:underline;"> <strong>Thursday, Nov. 10 </strong> </span>| 6 p.m. | Goelet A.C. Beuf Community Center</div> <div><a href="" target="_blank"><strong>3435 W Pinnacle Peak Rd, Phoenix, AZ 85027</strong></a><br></div> <div> <br> </div> <div> <div> <span style="text-decoration:underline;"> <strong>Saturday, Nov. 12</strong> </span> | 10 a.m. | Maryvale Community Center</div> <div><a href="" target="_blank"><strong>4420 N 51st Ave, Phoenix, AZ 85031</strong></a><br></div> <div> <br> </div> <div> <div> <strong style="text-decoration:underline;">Monday, Nov. 14 </strong>| 6 p.m. | Paradise Valley Community Center </div> <div><a href="" target="_blank"><strong>17402 N 40th St, Phoenix, AZ 85032</strong></a><br></div> <div> <br> </div> <div> <div> <strong style="text-decoration:underline;">Tuesday, Nov. 15</strong> | 6 p.m. | Virtual Meeting via Webex<br></div> <div> <a href="" target="_blank"> <strong>Register Here  </strong> </a> <br> </div> <div> <br> </div> <div> <div> <strong style="text-decoration:underline;">Wednesday, Nov. 16</strong> | 6 p.m. | South Mountain Community Library </div> <div><a href="" target="_blank"><strong>7050 S 24th St, Phoenix, AZ 85042</strong></a><br></div> <br> </div>(Dates, times, and locations are subject to change. Please visit <a href="" target="_blank"><strong></strong></a> for the most up-to-date information).<br></div> <div> <br> </div> <div>The City of Phoenix Water Services Department provides water and wastewater services to the United States’ fifth largest city in an area of approximately 540 square miles and with a population of approximately 1,660,000. This is accomplished through the hard work of nearly 1,500 employees, who carefully manage our major assets, including eight water treatment plants, nearly 300 pumps, well, lift, and pressure stations, 7,000 miles of water main, 5,000 miles of sewer main, 55,000 fire hydrants, and 99,000 manholes. We are owned by and accountable to the people of our community through the community’s elected officials on the Phoenix City Council.<br></div> <div> <br> </div> <div> <div>Media Contact:</div> <div> <br> </div> <div>Michael Gertzman</div> <div>Senior Public Information Officer </div> <div>Water Services</div> <div>Cell: 602-245-4143 (call or text) <br></div> <div>E-mail: <a href="" target="_blank"><strong></strong></a></div> <div> </div> <div>Athena Sanchez<br></div> <div>Public Information Officer</div> <div>Water Services</div> <div>Cell: 602-621-0507 (call or text) </div> <div>E-mail: <a href="" target="_blank"><strong></strong></a><br></div> </div> </div> </div> </div> </div> </div> </div> <p> <br> </p> </html></div>
Phoenix Water Customers to Receive Usage Reports Services10/12/2022 10:30:00 PM Water Customers to Receive Usage Reports <div class="ExternalClass30A1284846374D89BD5BCF691DB4BE10"><html> <div>​In October, the Phoenix Water Services Dept. began mailing water usage reports to customers who live in single-family homes. The report details how much water a customer uses, how it compares with similar homes in the area, and a city-wide average per household. <br></div> <div> <br> </div> <div>This action is in response to the City's <a target="_blank" href="/newsroom/water-services/2363"><strong>Stage 1 Water Alert declaration</strong></a><strong>,</strong> asking each resident to examine their water use to find ways to save. Helping customers understand how much water they use is an essential first step to increasing conservation.</div> <div> <br> </div> <div>The reports will be sent quarterly for the foreseeable future as part of the customer's City Services Bill. This approach has been widely used by other utilities in the Valley and large cities in the U.S. </div> <div> <br> </div> <div>Understanding that every home and every family is different, and there is no one-size-fits-all answer when it comes to water conservation, customers are encouraged to visit <a target="_blank" href="/waterservices/drought"><strong></strong></a> and <a target="_blank" href=""><strong></strong></a> for water-saving tips.<br></div> <div> <br> </div> <div>An example of the water usage report is<strong> </strong><a target="_blank" href="/waterservicessite/Documents/COPWaterUseStatementSampleENGSPA.pdf"><strong>available online</strong></a><strong>.</strong><br></div> <div> <br> </div> <div>Media Contact:<br></div> <div>Michael Gertzman</div> <div>Senior Public Information Officer <br></div> <div>Water Services</div> <div>Cell: 602-245-4143 (call or text) </div> <div>E-mail: <a target="_blank" href=""><strong></strong></a></div> <div> </div> <div>Athena Sanchez<br></div> <div>Public Information Officer</div> <div>Water Services<br></div> <div>Cell: 602-621-0507 (call or text) </div> <div>E-mail: <a target="_blank" href=""><strong></strong></a><br></div> <p> <br> </p> </html></div>