Phoenix Water Services



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COVID-19 Update:

Read About Our ​Appointment-Only Services

Phoenix Water will continue to provide safe, clean, reliable water to the community during this healthcare emergency.

​Facts about COVID-19 and Tap WaterInformacion Sobre COVID-19 Y El Agua Municipal​​​

Water Equity Initiative

Maintaining affordable water rates is one of the most important aspects of ensuring access to safe, clean drinking water and to not only maintain existing levels of equity but also to address and reduce remaining inequities.

The Water Equity Initiative outlines the research and recommendations by the Phoenix Citizens' Water/Wastewater Rate Advisory Committee.

Conserve Blue. Save Green. See Water Differently.

​Contact Us:

Customer Services

Ema​il Us
Call Us: (602) 262-6251
Monday - Friday
8 a.m. to 5 p.m.
711 for Telecommunications Relay Services​​​

For Urgent water issues call the 24/7 hotline at 602-261-8000 


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and Outreach

Find free water conservation resources available for the whole family on our digital education page.​​​


​Find a water project near you by visiting our infrastructure and improvement project website. 




Mayor Kate Gallego Joins Other City Officials to Judge Stormwater Bookmark Art Contest Services7/8/2022 4:00:00 PM Kate Gallego Joins Other City Officials to Judge Stormwater Bookmark Art Contest<div class="ExternalClass5354DE490F454BCFAC0DA3B543A85C4B"><html> <p>​Dozens of children participated in the Phoenix Water Department's "Only Rain in the Storm Drain" bookmark art contest. Of the 93 entries by children ages, 6 to 12, Environmental Services staff selected 16 finalists for official judging. <br></p> <p>The judges, Phoenix Mayor Kate Gallego, City Librarian Rita Hamilton, Water Assistant Director Nazario Prieto, and Water Deputy Director Jennifer Calles, gathered at Burton Barr Central Library on May 18. They evaluated each entry for artistic quality, message, creativity, and clarity. </p> <p>When the scores were tallied, Levi Wyatt, age 9, placed first, Chinmayi Adiga, age 12, placed second, and Winston Reed, age 7, placed third. Their artwork was turned into official bookmarks currently available for free at all <a target="_blank" href="">Phoenix library locations</a>, and they received a collection of Phoenix Water educational materials and souvenirs.</p> <p>The bookmarks serve as a critical reminder that only rain should go in the storm drain. It's an important message during monsoon season because it's common for people to misuse storm drains by dumping trash and other contaminants in them that can end up in streams and rivers.</p> <p>Phoenix Water urges residents to keep pollutants like litter, grease, oil, pet waste, and fertilizers away from storm drains. Remember, Only Rain in the Storm Drain! To learn more about what you can do in your home or business, visit Phoenix Water's website for the <a target="_blank" href="/waterservices/envservices/stormwater-program">Stormwater Management Program</a>.</p> <p>Aspiring young artists will be invited to participate in next year's stormwater bookmark contest. Details will be announced on <a target="_blank" href="">Facebook</a>, <a target="_blank" href="">Instagram</a>, and <a target="_blank" href="">Twitter</a>.</p> ​ <br></html></div>
City of Phoenix Declares Stage 1 Water Alert and Activates Drought Management Plan Services6/1/2022 10:00:00 PM of Phoenix Declares Stage 1 Water Alert and Activates Drought Management Plan<div class="ExternalClass972724BC9D7C47089E00861A8D0C25C9"><html> <p> <strong>​Water Conservation Media Day | Monday, June 6 @ 9 a.m.| 4106 W. La Mirada Drive, Phoenix, AZ</strong> </p> <p>Due to the shortage of water on the Colorado River caused by overallocation, prolonged drought, and climate change, the City of Phoenix has declared a <strong>Stage 1 Water Alert</strong> and activated its <a target="_blank" href="/waterservicessite/Documents/2021_Drought_Management_Plan_FINAL.pdf#search=drought%20management%20plan">Drought Management Plan</a>. City of Phoenix Water Services Department Director Troy Hayes made the announcement during a <a target="_blank" href="">City Council subcommittee presentation​</a> on Wednesday, June 1. <br></p> <p>The City is taking this action to address the mandatory reduction of Colorado River water and deeper cuts that are likely to occur in the future. The U.S. Bureau of Reclamation has been working with the seven Colorado River Basin states to manage the changing conditions. However, the levels of Lake Powell and Lake Mead continue to fall precipitously, and the projections show conditions will worsen significantly. </p> <p>A <a target="_blank" href="/waterservices/drought"><strong>Stage 1 Water Alert</strong></a> occurs when an insufficient supply of water appears likely due to water system or supply limitations. As a result of the declaration, the City will begin an intensive public education and information program to assist all customers in understanding the state of the emergency and the need for voluntary conservation.</p> <p>During the early stages of stressed water supplies, the City will ask customers to voluntarily reduce their water use in ways that will have minimal impact on their lifestyles. Since most of our water use is outdoors, <a target="_blank" href="">watering landscape correctly</a> is one of the easiest and most effective ways to conserve water. Finding and fixing leaking faucets and toilets is the simplest way to reduce indoor water use. Voluntary reductions do not require enforcement, and the primary cost to the City will be associated with customer outreach and education. Any costs incurred by customers due to voluntary reductions will be at the customer's discretion and may be offset by lower water bills.</p> <p>"The situation on the Colorado River is unprecedented, and we are taking it very seriously," said Mayor Kate Gallego. "Each of us is responsible for making simple changes to live more sustainably in the desert environment we call home. The City of Phoenix is committed to reducing water use in city operations and providing the tools residents and businesses need to use this precious resource efficiently."</p> <p>At a <a target="_blank" href="">briefing</a> on Friday, May 6, officials with the U.S. Department of the Interior, Arizona Department of Water Resources, and Central Arizona Project delivered a stark assessment of the Colorado River. Colorado River water supplies roughly 40% of the City's water.</p> <p>"As the drought intensifies, the City continues to innovate new, proactive actions to prepare for even deeper shortages on the Colorado River, which is over-allocated and in decline due to climate change," said Phoenix Water Services Director Troy Hayes. "The City is prepared to implement additional actions, including those described in our Drought Management Plan."</p> <p>The City has worked hard to develop a sustainable water supply and has been designated by the State as having a 100-year assured water supply. In addition, Phoenix recycles nearly all its wastewater, delivering it for use in agriculture, energy production, urban irrigation, aquifer recharge, and riparian wetland maintenance.</p> <p>"Our customers have always been our partners in conservation, and we need that more than ever now," said City of Phoenix Water Resources Management Advisor Cynthia Campbell. "We want them to understand what it means to live in a desert and how to use water as efficiently as possible."</p> <p>Phoenix will continue to plan, invest and conserve to ensure a sustainable future while providing safe, clean, and reliable water to its customers without interruption. Additionally, the City will continue to take proactive actions to prepare for even deeper shortages on the Colorado River as we strive to become the most sustainable desert city in the world.</p> <p> <a target="_blank" href="/newsroom/water-services/2342">Colorado River Water Shortage Caused by Climate Change will require Phoenix and Phoenicians to adapt</a> </p> <p> <strong>Phoenix to Host Water Conservation Media Day</strong> </p> <p>Now that the City of Phoenix has activated its Drought Management Plan and declared a <strong>Stage 1 Water Alert, </strong>everyone in Phoenix should take action to conserve water. Conservation experts from the City of Phoenix will be available to discuss simple things people can do in their own homes to reduce water use. They will also demonstrate some of the latest technology for water conservation.<strong> </strong></p> <p> <strong>WHO: City of Phoenix water conservation experts</strong> </p> <p> <strong>WHAT: Interviews and demonstrations about water conservation</strong> </p> <p> <strong>WHEN: Monday, June 6 @ 9 a.m.</strong> </p> <p> <strong>WHERE: 4106 W. La Mirada Drive, Phoenix, AZ</strong> </p> <p> <strong>Please RSVP to Michael Gertzman at</strong> </p><p><br></p><p>Media Contact:<br></p><p>Michael Gertzman</p><p>Water Services<br>Cell: 602-245-4143 (call or text) <br>E-mail: <a href="" target="_blank"></a></p><p>Athena Sanchez<br>Water Services<br>Cell: 602-621-0507 (call or text) <br>E-mail: <a href="" target="_blank"></a>​<br></p> </html></div>
Volunteers Needed for Water Wrangler Conservation Program Services5/31/2022 6:00:00 PM Needed for Water Wrangler Conservation Program <div class="ExternalClass7050606AB9B3450DBA51BF49CD3C28DE"><html> <div>​Phoenix Water is asking community members to donate their time to help others learn about the importance of water conservation.  <br></div> <div> <br> </div> <div>The current Colorado River water shortage is a stark reminder of how important it is for everyone to reduce their water use. The innovative Water Wrangler program will teach people about water and empower them to share their knowledge with others. It is an excellent opportunity for community-minded people looking to be a positive influence. </div> <div> <br> </div> <div>The Water Wrangler program includes a 12-hour training program that spans four sessions and covers Water 101, Utility Operations, Water Resources and Conservation, and Outreach Education. After completing Phoenix Water Wrangler Institute, participants receive a Certificate of Participation and a shirt. In addition, they will get opportunities to serve as community representatives at local events, public meetings, and City of Phoenix programs. </div> <div> <br> </div> <div>Mayor Kate Gallego shares, "Because the current drought is so severe, we all must think differently and act differently. Now, more than ever, we need good stewards who can share information about how to wisely use this precious resource. By becoming a Water Wrangler, you'll serve your community by teaching neighbors how to be part of the solution." </div> <div> <br> </div> <div>Periods of drought are common in the desert southwest, sometimes enduring for decades. To be part of the solution, community members must adapt to the desert lifestyle and do their part to be water smart. Through information sharing and community engagement, the Phoenix Water Wrangler Institute will activate water conservation for the benefit of everyone in our community.  </div> <div> <br> </div> <div>To apply, submit an <a target="_blank" href="/waterservices/waterwrangler">online application</a> by June 16 for the virtual training.   </div> <div> <br> </div> <div>These are the requirements to participate:  ​<br></div> <div> <ul> <li> <span style="background-color:window;color:windowtext;font-size:10pt;">Must be at least 18-years old    </span> </li> <li>Have a high school diploma or equivalent    <br></li> <li>Have excellent communication skills    <br></li> <li>Able to successfully complete the pre-service training    </li> <li> <span style="background-color:window;color:windowtext;font-size:10pt;">Comfortable and enjoy public speaking, community development, and working with diverse groups of people   </span> </li> <li>Creative, responsible, organized, flexible, and self-motivated    </li> </ul> </div> <div>When: Starting June 30 on Thursdays: July 14, 21 and 28 (6- 8 p.m.)   <br></div> <div> <br> </div> <div>Apply: <a target="_blank" href="/waterservices/waterwrangler"> ​</a>  </div> <div> <br> </div> <div> <br> </div> <div>Media Contact:   <br></div> <div>Angela Serda  <br></div> <div>Public Information Specialist   <br></div> <div>Cell: (623) 499-8919 (call or text)  <br></div> <div>Email:  <br></div> <div> <br> </div> <div>Volunteer Program Contact:   </div> <div>Max Wilson <br></div> <div>Water Conservation Coordinator <br></div> <div>Cell: (602) 256-4354 <br></div> <div>​Email:<br></div> </html></div>