Phoenix Water Services

COVID-19 Update:

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Phoenix Water Services will continue to provide safe, clean, reliable water to the community during this healthcare emergency.

​Facts about COVID-19 and Tap WaterInformacion Sobre COVID-19 Y El Agua Municipal​​​


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Call Us: (602) 262-6251

Monday - Friday, 8 a.m. to 5 p.m.
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“Flushable Wipes” Are Not Flushable Services3/20/2020 6:00:00 PM“Flushable Wipes” Are Not Flushable<div class="ExternalClass00EA44BADD93421F813AB292F8B445F3"><html> While many people are having a difficult time finding and purchasing toilet paper, it is causing an existing problem to become an even bigger one. Despite what packaging says, flushable wipes are in fact not flushable. Only the three P’s belong in the toilet: pee, poo, and (toilet) paper. All other items should be properly disposed in the trash.<br> <br>You may be asking yourself, why is this such a big deal? We operate the Southwest’s largest wastewater treatment plant so it’s really important our infrastructure remains up and running smoothly during this healthcare emergency. In our wastewater treatment system, anything that is not the three P’s will clog our pumps and lift stations that help transport wastewater to the treatment plant. It is a messy job for our staff to clean up.<br> <br>Next time you go to flush, remember that there is no such thing as a flushable wipe and remember to only flush the three P’s: pee, poo, and (toilet) paper.​<br></html></div>
Water Department Impacted Services Update Services3/19/2020 10:00:00 PM Department Impacted Services Update<div class="ExternalClass910B6D5624FB4B32A34420EC686B093A"><html> <a target="_blank" href="/newsroom/em-and-hs/1054">​<strong>See all City of Phoenix Impacted Services</strong> </a> <br> <span id="ms-rterangepaste-start"></span><em style="font-size:13.3333px;">Use Translate button to read in another language</em>​ <span id="ms-rterangepaste-end"></span><br> <strong style="font-family:Calibri;"> <br>What services is the Water Services Department providing by appointment only?<br>​<br></strong><strong style="font-family:Calibri;">Infrastructure Record Services - 8th Floor</strong><p><span style="font-family:Calibri;">Email <a target="_blank">IRSPUBLICCOUNTER.WSD@PHOENIX.GOV</a> or call <span style="background:white;color:black;">602-495-5601<br></span><strong>Assets and Development Planning – 8th Floor<br></strong></span><span style="font-family:Calibri;"><strong>Procurement and Bid Drop-Off Services - 9th Floor<br></strong></span><span style="font-family:Calibri;">For questions related to solicitations or procurement activities, please visit <a href="" target="_blank"></a><strong><br></strong></span></p><strong><br>What are my options to pay my bill?</strong> <br> <ul dir="" style=""> <li>City Services Pay Stations remain open for business</li> <li>Visit your local Chase Bank to pay in person</li> <li>Pay Online 24/7/365 at</li> <li>Pay Using the Telephone Messaging System 24/7/365 call (602) 262-6251 and follow the prompts<br></li> <li>Call Phoenix Customer Services Monday – Friday 8 a.m. to 5 p.m. at (602) 262-6251<br></li> </ul> <p> <strong>Is Phoenix's drinking water safe?</strong><br> Yes. The City of Phoenix disinfects drinking water prior to delivery to customers. We utilize multiple steps in our treatment process that physically remove and chemically inactivate viruses and bacteria, including the virus that causes COVID-19. According to the EPA, COVID-19 is a type of virus that is particularly susceptible to drinking water treatment processes. The city continuously monitors and test our water throughout the treatment process and distribution system to ensure its quality and safety.  </p> <p> <strong>Do I need to purchase bottled water?</strong><br> No. Phoenix Water Services will continue to deliver safe drinking water to your tap 24/7/365. </p> <p> <strong>Can the COVID-19 virus spread through sewerage systems? </strong><br> Th e World Health Organization has indicated that “there is no evidence to date that COVID-19 virus has been transmitted via sewerage systems, with or without wastewater treatment." </p><p> <a target="_blank" href="/newsroom/em-and-hs/1054"> See all City of Phoenix Impacted Services </a> </p> </html></div>
City of Phoenix to Launch Inaugural Stormwater Awareness Week Services1/13/2020 4:00:00 PM of Phoenix to Launch Inaugural Stormwater Awareness Week<div class="ExternalClass70182105A89B482C98E7DA152DB115BB"><html> <p><span style="background-color:window;color:windowtext;font-size:10pt;">With an unusually wet winter underway, Phoenix Water Services is kicking off the new year with a focus on stormwater pollution prevention. The utility's first-ever Stormwater Awareness Week is set for January 20 – 26. </span> <br> </p> <p>A number of Arizona cities and organizations will join Phoenix for this regional effort to educate the public about the importance of preserving stormwater quality for the environment and future generations.<br></p> <p>“As the fifth largest city in the nation, we have the ability to reach a lot of people with this important campaign," says Phoenix Mayor Kate Gallego. “We hope Stormwater Awareness Week will not only educate, but also motivate folks to make smart choices when it comes to preserving the quality of stormwater in our desert city."     <br></p> <p>Stormwater picks up pollutants as it flows over rooftops, gutters, parking lots, driveways, and other paved surfaces. That polluted stormwater can work its way into storm drains, and eventually to surface water and retention areas.<br></p> <p>“Stormwater is not treated like the wastewater from your kitchen sink or toilet – it goes directly into the environment," says Phoenix Water Services Director Kathryn Sorensen. “Our actions matter, so it is important that we take simple steps every day to prevent stormwater pollution."<br></p> <p>Simple actions to reduce stormwater pollution include:</p> <ul style="list-style-type:disc;"> <li>Disposing trash, recyclables and chemicals properly like detergent, paint, medications, etc.</li> <li>Recycling motor oil and maintaining your vehicle to prevent leaks</li> <li>Cleaning up after your pet</li> <li>Using lawn-chemicals sparingly and always following manufacturer's directions</li> <li>Properly disposing leftover paint and household chemicals at a household hazardous waste event</li> <li>And please remember - only rain in the storm drain <br></li> </ul> <p>“Everyone has a role in stormwater pollution prevention, and by taking these simple actions our efforts can go a long way in keeping our rivers clean and beautiful for generations to come," says Councilwoman Thelda Williams, chair of the Transportation, Infrastructure and Innovation Subcommittee.<br></p> <p>To learn more about the City of Phoenix Water Services Department Stormwater Awareness Week and what you can do as an individual or business to prevent stormwater pollution, please visit​​​<br></p> </html></div>