Phoenix Water

COVID-19 Update:

Read About Our ​Appointment-Only Services

Phoenix Water will continue to provide safe, clean, reliable water to the community during this healthcare emergency.

​Facts about COVID-19 and Tap WaterInformacion Sobre COVID-19 Y El Agua Municipal​​​

 

Drought Pipeline Virtual Public Meetings

Watch videos
of the most recent 
outreach meetings


​Water Equity Initiative

 

Maintaining affordable water rates is one of the most important aspects of ensuring access to safe, clean drinking water and to not only maintain existing levels of equity but also to address and reduce remaining inequities.

The Water Equity Initiative outlines the research and recommendations by the Phoenix Citizens' Water/Wastewater Rate Advisory Committee.

Water Equity Initiative​

Conserve Blue. Save Green. See Water Differently.
 



​Contact Us

Customer Services
 Ema​il Us

Call Us: (602) 262-6251

Monday - Friday, 8 a.m. to 5 p.m.
711 for Telecommunications Relay Services

24/7 H20​​​ Hotline

(602) 261-8000

For Water Related Emergencies 


Follow Us On Social Media


​Informes en Español
Presiona Aqui
Digital Education​ & Outreach
 
​​Visit our page

Find free water conservation resources available for the whole family on our digital education page.


WaterWorks Website

 Find a water project near you by visiting our infrastructure and improvement project website. 

Phoenix.gov/WaterWorks  
​​

 

 

Help Stop Illegal Dumping into the Sewer System https://www.phoenix.gov/newsroom/water-services/1617Water Services11/13/2020 12:00:00 AMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1617/newsroom_water_041.PNGHelp Stop Illegal Dumping into the Sewer System <div class="ExternalClassA1D6FF55D15B4C13865C83B95077BD2C"><html>Dumping oil, fuel and solvents into the sewer harms the environment and can cause severe damage to your neighborhood. Illegal sewer dumping has become an increasingly large problem in Phoenix. Wrongdoers dump later at night or during low traffic times.<br><br> When someone illegally disposes of waste, the wastewater treatment plant may not be able to treat the water adequately leading to the discharge of solvents, fuels, and oils that can inhibit or kill the micro-organisms. These organisms are vital part of breaking down organic matter in the treatment process. <br><br> It can also cause permit exceedances that can lead to the City of Phoenix to be fined by Arizona Department of Environmental Quality (ADEQ) or the Environmental Protection Agency (EPA) costs that could be passed down to residents. <br><br> It affects everyone including the safety of workers. The sewer is not just a series of pipes. There are manholes, metering stations and sampling vaults that require employees to work in as confined space entrants. Fumes from fuels or solvents dumped in the sewer can be harmful to employees. <br><br> Wastewater treatment plants expend a lot more time, energy (electricity), and chemicals to treat wastewater containing fuel, oil, and solvents. The additional time needed to clean and treat illegally dumped substances is costly and can affect future costs for all residents. <br><br> <p>All fuels, solvents and oils must be recycled or hauled off and disposed of by a licensed waste hauling company. For more information on hazardous waste management visit: <a target="_blank" href="http://www.azdeq.gov/hazwaste">http://www.azdeq.gov/hazwaste</a></p> <p> <strong> <em>If you see someone illegally dumping in your neighborhood, please call 602-261-8000.</em> </strong> </p><p></p><strong><br>About Phoenix Water</strong> <br> The City of Phoenix Water Services Department is more than 100 years old and treats and distributes tap water to 1.7 million customers daily. Phoenix Water manages the city's sewer system and handles wastewater treatment operations for 2.5 million residents in five Valley cities. Infrastructure includes 7,050 miles of water lines, 4,935 miles of sewer lines, eight treatment plants, 52,000 fire hydrants and 98,216 manholes. Phoenix's water and sewer rates are among the lowest of comparable-sized cities nationwide. Our tap water supply is in very good shape due to decades of planning and multiple water sources. The city reuses nearly all of its wastewater on crops, wetlands, and energy production.<br><br><p>Facebook, Instagram, and Twitter: @PHXWater<br></p><p> </p><p><strong></strong></p><strong>Media Contact: </strong><br> Athena Sanchez<br>Public Information Officer, Phoenix Water <br>Cell: 602-621-0507<br><span style="background-color:window;color:windowtext;font-size:10pt;">Email: </span><a target="_blank" href="https://action.phoenix.gov/c1.pl?608086ccbd057ec33d3cf694325093d06cd16183e37dc76f5e4f5473d5470209" style="background-color:window;font-size:10pt;">athena.sanchez@phoenix.gov</a><br>​<br></html></div>https://www.phoenix.gov/waterservicesNewswater-services
Phoenix Water Debuts New Activity Book with Stormwater Hopperhttps://www.phoenix.gov/newsroom/water-services/1611Water Services11/6/2020 4:30:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1611/Newsroom_Water_039.pngPhoenix Water Debuts New Activity Book with Stormwater Hopper<div class="ExternalClassFD399D5EEAA74C3DACE9F8EDC4F48638"><html> <p>​<span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">Phoenix Water’s mascot, Hopper, is a friendly desert toad that represents stormwater education. In Hopper’s newly released activity book, <em>Hopper’s Stormwater Adventure</em>, students go on a journey to discover what happens to rainwater that flows into the storm drain. One of Hopper’s most important messages is that stormwater runoff flows untreated into washes, rivers, canals and retention or detention basins and it’s the community’s duty to protect the water.</span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"> </span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">The activity and coloring pages throughout the ten-page book teach students how to protect stormwater and prevent pollution in the storm drain. Hopper takes students through a maze to learn where stormwater goes on page three. On page six, students fill in the blank using a secret code teaching them how to protect stormwater. Students test their knowledge on pages seven and eight by selecting which Hopper is preventing stormwater pollution. By the end, students will know that only rain belongs in the storm drain!</span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"> </span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">The activity book is available for download on Phoenix Water’s digital education page, Water Education from the Cloud. In addition to Hopper’s activity book, the water education page offers water conservation resources for all ​ages including activity books for Phoenix Water mascots Wayne Drop and Loo Poo, games, learning videos for kids and adults, and lesson plans for the educators to use at home. The new webpage, launched this summer, provides fun, learning entertainment for the whole family.</span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"> </span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">Phoenix Water continues to add new content to the page t​hroughout the year. To download Hopper’s new activity book, and check out Phoenix Water’s digital education page, visit </span><a href="/waterservices/watercloud" target="_blank"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">phoenix.gov/watercloud</span></a><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">.</span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"> </span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">To learn more about stormwater in Phoenix, visit </span><a href="/waterservices/envservices/stormwater-program" target="_blank"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">phoenix.gov/stormwater</span></a><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">.</span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"> </span><br style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;"><span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;">And remember, only rain in the storm drain!</span><br></p> <p>​<br></p> <span style="font-weight:700;box-sizing:border-box;font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:16px;">Media Contact: </span> <br style="box-sizing:border-box;font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:16px;"> <span style="box-sizing:border-box;color:windowtext;background-color:window;font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size:10pt;">Athena S​anchez</span> <br style="box-sizing:border-box;font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size:10pt;"> <div style="box-sizing:border-box;"> <span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size:10pt;">Public Information Officer, Phoenix Water <br style="box-sizing:border-box;">Cell: 602-621-0507</span> </div> <div style="box-sizing:border-box;font-family:"segoe ui", segoe, tahoma, helvetica, arial, sans-serif;font-size:16px;"> <span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size:10pt;">Email: </span> <a style="background:transparent;transition:all 0.2s ease-in-out 0s;box-sizing:border-box;" href="https://action.phoenix.gov/c1.pl?608086ccbd057ec33d3cf694325093d06cd16183e37dc76f5e4f5473d5470209" target="_blank"> <span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size:10pt;">athena.sanchez@phoenix.gov</span> </a> <span style="font-family:"Segoe UI", Segoe, Tahoma, Helvetica, Arial, sans-serif;font-size:10pt;">​​​</span> <br> <br> </div> </html></div>https://www.phoenix.gov/waterservicesNewswater-services
Phoenix Water Recognized by National Association of Clean Water Agencies for Continued Operational Excellence in Wastewater Treatment https://www.phoenix.gov/newsroom/water-services/1604Water Services11/4/2020 12:00:00 AMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1604/Newsroom_Water_03772.PNGPhoenix Water Recognized by National Association of Clean Water Agencies for Continued Operational Excellence in Wastewater Treatment <div class="ExternalClassA14360F800F346FB9392AC5FA9EB5D00"><html> Phoenix Water was honored this week by The National Association of Clean Water Agencies (NACWA) Peak Performance Awards. The NACWA recognized the City of Phoenix Water Services Department for continued environmental and operational excellence. <br><br> Phoenix Water's dedicated employees have earned 91st Avenue Wastewater Treatment Plant a Silver Award and 23rd Avenue Wastewater Treatment Plant a Platinum Award. The 23rd Avenue Wastewater Treatment Plant has received the Platinum Award for the last 11 years. <br><br> “To be honored amongst an impressive group of utilities contributing to water quality, makes me so proud. It's not an easy job to do but we know how valuable it is," said Nazario Prieto, Assistant Director Phoenix Wastewater Services. <br><br> NACWA is a nationally recognized leader in environmental policy, water quality, and ecosystem protection issues. The Peak Performance Award is presented to utilities for continuously providing outstanding clean water. This annual ceremony celebrates honorees who maintain permit compliance ensuring the safest treatment of water. <br><br>“Being recognized for 11 years in a row is pretty remarkable. This recognition wouldn't be possible without our staff who are committed to environmental responsibility and the community we serve," said Stuart Dalbey, Deputy Director for Phoenix Wastewater Treatment. <br><br>Phoenix Water received both Platinum and Silver Awards. <a target="_blank" href="https://www.nacwa.org/about-us/awards/peak-performance-awards/peak-past-honorees">Platinum Awards</a> recognize 100% compliance with permits over a consecutive five-year period. Silver Award are presented to facilities with less than 5 permit violations for the entire calendar year.<br><br> <strong>About Phoenix Water </strong> <br>The City of Phoenix Water Services Department is more than 100 years old and treats and distributes tap water to 1.7 million customers daily. Phoenix Water manages the city's sewer system and handles wastewater treatment operations for 2.5 million residents in five Valley cities. Infrastructure includes 7,050 miles of water lines, 4,935 miles of sewer lines, eight treatment plants, 52,000 fire hydrants and 98,216 manholes. Phoenix's water and sewer rates are among the lowest of comparable-sized cities nationwide. Our tap water supply is in very good shape due to decades of planning and multiple water sources. The city reuses nearly all of its wastewater on crops, wetlands, and energy production. <br><br> Facebook, Instagram, and Twitter: @PHXWater <br><br><br> <strong>About NACWA </strong> <br>For nearly 50 years, the National Association of Clean Water Agencies (NACWA) has been the nation's recognized leader in advancing sustainable and responsible policy initiatives that help shape a strong and sustainable clean water future. NACWA seeks to fulfill this mission through its national recognition/awards program, its clean water advocacy and communications, and its peer-to-peer utility network to share best practices from coast-to-coast. For more information, visit us at <a target="_blank" href="http://www.nacwa.org/">www.nacwa.org</a>.​​<br>​<br><br><strong>Media Contact: </strong><br><span style="background-color:window;color:windowtext;font-size:10pt;">Athena Sanchez</span><br><div>Public Information Officer, Phoenix Water <br>Cell: 602-621-0507</div><div>Email: <a target="_blank" href="https://action.phoenix.gov/c1.pl?608086ccbd057ec33d3cf694325093d06cd16183e37dc76f5e4f5473d5470209">athena.sanchez@phoenix.gov</a></div><div><br><br></div><p><br></p> </html></div>https://www.phoenix.gov/waterservicesNewswater-services