Phoenix Water

​​COVID-19 Update:

Read About Our ​Appointment-Only Services

Phoenix Water will continue to provide safe, clean, reliable water to the community during this healthcare emergency.

​Facts about COVID-19 and Tap WaterInformacion Sobre COVID-19 Y El Agua Municipal​​​


​​Water Equity Initiative


Maintaining affordable water rates is one of the most important aspects of ensuring access to safe, clean drinking water and to not only maintain existing levels of equity but also to address and reduce remaining inequities.

The Water Equity Initiative outlines the research and recommendations by the Phoenix Citizens' Water/Wastewater Rate Advisory Committee.

Conserve Blue. Save Green. See Water Differently.

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Customer Services
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Call Us: (602) 262-6251

Monday - Friday, 8 a.m. to 5 p.m.
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24/7 H20​​​ Hotline

(602) 261-8000

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​Education and Outreach

Find free water conservation resources available for the whole family on our digital education page.​​​



 Find a water project near you by visiting our infrastructure and improvement project website. 



As the Drought Persists, Phoenix is Prepared Services6/3/2021 6:25:00 PM the Drought Persists, Phoenix is Prepared <div class="ExternalClass1F091797518A46A197947C99ED8CC3CA"><html> <p>Water is a precious resource in a desert city like Phoenix. Community members understand the importance of water conservation to keep the city thriving. Unlike other areas in the southwest, Phoenix is not in a water shortage. While the drought is serious, Phoenix is prepared.<br></p> <p>Over 20 years into the current drought, Phoenix continues to have access to several water supplies, including Salt, Verde, and Colorado River, groundwater reserves, and reclaimed wastewater for crops and sustainable activities. Investments in infrastructure, strategic and innovative planning on behalf of city leaders, and long-standing water conservation programs are just some of the reasons why water supplies in Phoenix will remain in good shape. <br></p> <p>“We have known that this drought has been coming, and we have been proactively working for many years to build a sustainable city that can still thrive in the face of a drought,” said Mayor Gallego. “However, we all need to continue take a holistic approach and do our part by conserving water in every way we can.” <br></p> <p>Phoenix Water Services Capital Improvement Program is a multi-year plan to improve the water pipes, treatment plants, booster stations and water wells. These projects maintain safe and reliable water deliveries to protect public health and improve the overall system efficiency. Included in the Improvement Program are the Drought Resiliency Infrastructure project, Ground Water Well and Energy, Technology and Facilities Programs. <br></p> <p>“Over the last decade, we have been making efficient infrastructure investments to our systems to ensure that we can safely move water and get it into homes and businesses around the city,” said Director of Phoenix Water Services Troy Hayes. “These infrastructure investments put us in good position and we were ready for shortages on the river.”<br></p> <p>These programs are the core of the infrastructure initiatives that ensure efficient use of water. They create resilience against the water deficiencies Phoenix faces now and in the future. <br></p> <p>To further protect against Colorado River shortages, Phoenix entered into an innovative partnership with the City of Tucson several years ago. Phoenix has been storing a portion of its unused Colorado River water in Tucson aquifers. In future times of shortage, the stored water will be recovered for delivery in Tucson. A corresponding portion of Tucson’s Colorado River water will be ordered for delivery to Phoenix water treatment plants in exchange. The agreement benefits both communities and shows how cities are taking the lead on adapting to climate change and drought.<br></p> <p>Shortage on the Colorado River does not entail cuts to the community. The City of Phoenix has a robust, successful water conservation program that has been in place since 1986. Instead of implementing government mandates, efforts have been focused on educating customers and providing the tools needed for everyone to do their part. Phoenix was also a founding partner of the regional city Water Use It Wisely program. This water conservation education and outreach program has been successful in large part because of the community. Phoenix’s Water Conservation Ad Hoc Committee has been diligently working to implement the recommendations to further water conservation efforts focused on landscaping requirements and guidelines, codes and enforcement and education and outreach. The recommendations also include adding five additional staff members to assist with implementing the recommendations. <br></p> <p>“Phoenicians understand that water is something we need to carefully use and cultivate. We've seen people adopt conservation measures such as Xeriscaping and installing high efficiency plumbing into their homes. And that's translating into a significant reduction in water use,” said Water Resource Management Advisor Cynthia Campbell. <br></p> <p>​These proactive steps taken over the past 35 years ensure a sustainable and resilient water supply for Phoenix’s future. However, residents and business still need to do their part and use water wisely. To learn more about Phoenix Water Services, visit <a href="/water" target="_blank"><strong>p​</strong></a><strong>.</strong></p>​<p>Media Contact: <br>Athena Sanchez<br>Public Information Officer, Phoenix Water <br>Cell: 602-621-0507<br><span style="color:windowtext;font-size:10pt;background-color:window;">Email</span><span style="color:windowtext;font-size:10pt;background-color:window;">: </span><a style="font-size:10pt;background-color:window;" href="" target="_blank"></a><span style="color:windowtext;font-size:10pt;background-color:window;">​</span></p> <br></html></div>
City of Phoenix Selects Troy Hayes as New Director of Phoenix Water Services Services3/31/2021 12:00:00 AM of Phoenix Selects Troy Hayes as New Director of Phoenix Water Services<div class="ExternalClassE903347DAF174E43A06E71CBAC3306D6"><html> <p>​​<br></p> <span id="ms-rterangepaste-start"></span> <div>Phoenix City Manager Ed Zuercher announced Troy Hayes, P.E. as the new Director for the city of Phoenix Water Services Department, effective April 5, 2021. <br></div><div><br></div> <div>Hayes has been with the city of Phoenix for over 20 years, serving in a broad range of roles and responsibilities. These include water treatment program manager, water quality manager, deputy water services director, and most recently, as assistant water services director since 2014. Before joining the city, he worked in the private sector for six years. Hayes’ career demonstrates an in-depth knowledge of the city's water and wastewater utilities' operations and capital programs. <span id="ms-rterangepaste-start"></span><strong style="font-size:12px;"><span style="font-family:"trebuchet ms", sans-serif;color:rgb(51, 51, 51);"><a target="_blank" href=""><span style="color:rgb(41, 128, 185);font-size:12px;">Download a photo of Troy Hayes.</span></a></span></strong><span style="font-size:12px;">​</span><span id="ms-rterangepaste-end"></span><br></div><div><br></div> <div>Phoenix Water Services provides more than 1.7 million customers with drinking water and more than 2.9 million people in the metro Phoenix area with wastewater collection and treatment services. </div><div><br></div> <div>"Troy's leadership experience combined with his dedication to water reflects our core values of serving customers, employees and communities while protecting public health and providing one of our most valuable resources," said Zuercher.</div><div><br></div> <div>Hayes has led the city’s award-winning Water Division to recognitions such as AZ Water Association's Large System of the Year for the Phoenix Distribution system in 2020 and 2021 and Water System Project of the Year for the Highline Booster Pump Station project, to name a few. </div><div><br></div> <div>"Providing the essential service of safe, clean and reliable water service to our residents, business owners, and communities is vital," said Vice Mayor Thelda Williams, chair, Transportation, Infrastructure and Innovation Subcommittee.</div><div><br></div> <div>"Troy has the experience and leadership skills necessary to lead Phoenix through its critical water needs."</div><div><br></div> <div>"I'm grateful for the opportunity to lead the department of over 1,400 employees who never stop working hard to provide our essential lifeline--water," said Hayes.<br></div><div><br></div> <div>"I grew up in Phoenix and have spent my entire life dedicated to water. It's an honor to continue the great work of this department as Director." <br></div><div><br></div> <div>Hayes is a second-generation Phoenix Water Services employee and loved spending time with his late father at the water treatment plants when he was a boy. Hayes is a registered engineer in Arizona and holds a Bachelor of Science degree in chemical engineering from the University of Arizona and a Master of Business Administration degree from the University of Phoenix.<br><br></div> <div><strong>Media Contact:</strong> <br></div> <div>Athena Sanchez</div> <div>Public Information Officer, Phoenix Water </div> <div>Cell: 602-621-0507</div> <div>Email:</div> <div> <br>​<br></div> <span id="ms-rterangepaste-end"></span> <p> <br> </p> </html></div>
Phoenix Water to Host Conservation Workshops Virtually Services3/13/2021 12:00:00 AM Water to Host Conservation Workshops Virtually <div class="ExternalClassD0412C5576F14E11A90A91002D3590C8"><html> <p>​The Phoenix Water Services Department will host free and informative virtual workshops to educate residents about how to be water smart at home. The workshops are hosted by Phoenix Public Library and covers a wide range of water topics.<br></p> <p>“Our workshops have always been a critical part of educating Phoenicians about the value of water. Having the opportunity to host them virtually in partnership with the Phoenix Public Libraries is exciting," says Phoenix Water Services Interim Director Eric Froberg.</p> <p>March 15 through 21, 2021 is the Environmental Protection Agency's (EPA) annual Fix a Leak Week! The week brings awareness to how much valuable water is wasted each year due to leaks inside and outside the home. </p> <p> <strong>Find and Fix Leaks:</strong> Learn how to find and fix leaks that are draining on the budget. </p> <ul> <li>Thursday, March 18 at 1 p.m. </li> </ul> <p>April is Water Awareness Month dedicated to encouraging Arizonans to be conscious of every precious drop. Without water, there is no life. </p> <p> <strong>Water 101:</strong> Learn more about where your water comes from, how water gets to us, how we use water, where it goes to and how Phoenix is planning for the future.</p> <ul> <li>Thursday, April 8 at noon </li> </ul> <p>Register online by visiting: <a target="_blank" href=""></a></p> <p>In addition to the virtual workshops, all the water services landscape resources and water conservation tips are available at <a target="_blank" href="/waterservices/watercloud"></a>. </p> <p> <strong> </strong> </p> <p> <strong>Media Contact:</strong> <strong>  </strong> </p> <p>Athena Sanchez</p> <p>Public Information Officer, Phoenix Water</p> <p>Cell: 602-621-0507</p> <p>Email: <a target="_blank" href=""></a><br></p><br></html></div>