Phoenix Water Services



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COVID-19 Update:

Read About Our ​Appointment-Only Services

Phoenix Water will continue to provide safe, clean, reliable water to the community during this healthcare emergency.

​Facts about COVID-19 and Tap WaterInformacion Sobre COVID-19 Y El Agua Municipal​​​

Water Equity Initiative

Maintaining affordable water rates is one of the most important aspects of ensuring access to safe, clean drinking water and to not only maintain existing levels of equity but also to address and reduce remaining inequities.

The Water Equity Initiative outlines the research and recommendations by the Phoenix Citizens' Water/Wastewater Rate Advisory Committee.

Conserve Blue. Save Green. See Water Differently.

​Contact Us:

Customer Services

Ema​il Us
Call Us: (602) 262-6251
Monday - Friday
8 a.m. to 5 p.m.
711 for Telecommunications Relay Services​​​

For Urgent water issues call the 24/7 hotline at 602-261-8000 


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Informes en Español


and Outreach

Find free water conservation resources available for the whole family on our digital education page.​​​


​Find a water project near you by visiting our infrastructure and improvement project website. 




Phoenix Celebrates 3rd Annual 'Thank a Water Hero Day' to honor Essential Water and Wastewater Workers Services9/19/2022 12:00:00 PM Water_Hero_Day2021lr.pngPhoenix Celebrates 3rd Annual 'Thank a Water Hero Day' to honor Essential Water and Wastewater Workers<div class="ExternalClass34954D3B89EC461BB256817513BA87D9"><html> <div>Phoenix Water will observe Thank a Water Hero Day on Friday, Sept. 23, 2022, to salute water and wastewater professionals for their dedicated service to the community. <br></div><div><br></div><div>The effects of the pandemic are still evident today, with hiring challenges for essential positions. Yet, thousands of water employees in Phoenix and throughout Arizona continue to carry out critical work that provides people with a vital resource – water. </div><div> </div><div>"Our water and wastewater professionals work 24/7 to help make Phoenix an amazing place to live. They endure extreme heat and other challenging conditions to provide clean, safe water to every resident and business," said Phoenix Mayor Kate Gallego. "Of course, we think every day should be Thank a Water Hero Day! So, as we recognize our essential workers on this special day, we also want them to know we're thinking of them year-round."</div><div><br></div><div>The Phoenix Water leadership team will visit many water and wastewater treatment plants, remote facilities, and meter yards to recognize and celebrate all employees during Thank a Water Hero Day. <br></div><div><br></div><div>"Our dedicated staff overcomes daily challenges to deliver high-quality water and wastewater services that Phoenicians need and expect," said Water Services Director Troy Hayes. "I'm proud to lead a team that can focus on the day-to-day demands of a complex water system while managing future planning and infrastructure investment to serve this thriving city in the coming years."</div><div><br></div><div>If you have a story to share thanking water heroes, use these hashtags on social media: #ThankAWaterHero, #PhoenixWater, and #AZWaterHeroes.</div><div><br></div><div>Media are invited to attend the various site visits.<br></div><div><br></div><div><div>Media Contact:<br></div><div>Athena Sanchez</div><div>Public Information Officer, Phoenix Water </div><div>Mobile: 602-621-0507 (call or text)</div><div>Email: <a href="" target="_blank"><strong>  </strong></a><br></div><br></div><p><br></p> </html></div>
City of Phoenix Statement on Colorado River Shortage Services8/17/2022 5:00:00 PM of Phoenix Statement on Colorado River Shortage<div class="ExternalClass560D28C3E3E544E0BAC1E9588D741EF1"><html> <div>Today, the United States Bureau of Reclamation (“Reclamation”) declared a Tier 2a shortage for the Colorado River in 2023. While this reflects accelerating declines in Colorado River flows, Phoenix customer deliveries will not be impacted by this announcement. <br></div> <div> <br> </div> <div>In June, Reclamation stated that to save the Colorado River system additional cuts across all Basin States will be necessary. However, today’s announcement did not include a Basin State plan to reduce demand or a federal unilateral action to save the Colorado River. Given the serious circumstances on the Colorado River, this lack of action is disappointing.</div> <div> <br> </div> <div>Phoenix continues to advocate for additional collaboration throughout the Colorado River Basin and has demonstrated its commitment to sustainability and stability. In 2022 alone, Phoenix voluntarily gave up 23% of its available Colorado River entitlements to stabilize water levels in Lake Mead and help Pinal farmers who lost access to Colorado River supplies. </div> <div> <br> </div> <div>Phoenix stands by its commitment to provide water to 1.7 million customers and is taking proactive actions to ensure water deliveries and reduce dependence on the Colorado River. Phoenix will soon complete the <strong><a href="/waterservices/dpp" target="_blank">Drought Pipeline Project​</a></strong> at a cost of over $300 million, which will move alternate supplies to North Phoenix customers who rely on Colorado River water. Phoenix is continuously improving infrastructure and conducting ecosystem restoration in the Salt River system, which provides 60% of the city’s water. Water recycling and efficiency improvements are also important solutions.</div> <div> <br> </div> <div>The City declared a Stage 1 Water Alert and activated its Drought Management Plan on June 1, 2022, and is asking customers to voluntarily reduce their water use.</div> <div> <br> </div> <div>Since most of our water use is outdoors, watering landscape correctly is one of the easiest and most effective ways to conserve water. If you have grass be sure to water it no more than twice a week, even during the summer. </div> <div> <br> </div> <div>Finding and fixing leaking faucets and toilets is the simplest way to reduce indoor water use. Visually check each faucet and toilet for leaks at least once a month. </div> <div> <br> </div> <div>Choose water efficient landscaping, fixtures, and appliances when building or updating a home.​<br></div> <div> <br> </div> <div>Learn more: <a style="background-color:window;font-size:10pt;" href="" target="_blank"><div style="display:inline !important;"><strong></strong></div></a></div> <div> <br> </div> <div>Media Contact:<br></div> <div>Michael Gertzman</div> <div>Senior Public Information Officer </div> <div>Phoenix Water Services <br></div> <div>Desk: 602-534-1209 </div> <div>Email: <a target="_blank" href=""><strong></strong></a><br></div> <p> <br> </p> </html></div>
Mayor Kate Gallego Joins Other City Officials to Judge Stormwater Bookmark Art Contest Services7/8/2022 4:00:00 PM Kate Gallego Joins Other City Officials to Judge Stormwater Bookmark Art Contest<div class="ExternalClass5354DE490F454BCFAC0DA3B543A85C4B"><html> <p>​Dozens of children participated in the Phoenix Water Department's "Only Rain in the Storm Drain" bookmark art contest. Of the 93 entries by children ages, 6 to 12, Environmental Services staff selected 16 finalists for official judging. <br></p> <p>The judges, Phoenix Mayor Kate Gallego, City Librarian Rita Hamilton, Water Assistant Director Nazario Prieto, and Water Deputy Director Jennifer Calles, gathered at Burton Barr Central Library on May 18. They evaluated each entry for artistic quality, message, creativity, and clarity. </p> <p>When the scores were tallied, Levi Wyatt, age 9, placed first, Chinmayi Adiga, age 12, placed second, and Winston Reed, age 7, placed third. Their artwork was turned into official bookmarks currently available for free at all <a target="_blank" href="">Phoenix library locations</a>, and they received a collection of Phoenix Water educational materials and souvenirs.</p> <p>The bookmarks serve as a critical reminder that only rain should go in the storm drain. It's an important message during monsoon season because it's common for people to misuse storm drains by dumping trash and other contaminants in them that can end up in streams and rivers.</p> <p>Phoenix Water urges residents to keep pollutants like litter, grease, oil, pet waste, and fertilizers away from storm drains. Remember, Only Rain in the Storm Drain! To learn more about what you can do in your home or business, visit Phoenix Water's website for the <a target="_blank" href="/waterservices/envservices/stormwater-program">Stormwater Management Program</a>.</p> <p>Aspiring young artists will be invited to participate in next year's stormwater bookmark contest. Details will be announced on <a target="_blank" href="">Facebook</a>, <a target="_blank" href="">Instagram</a>, and <a target="_blank" href="">Twitter</a>.</p> ​ <br></html></div>