Ph​oenix Water Services

​​​

COVID-19 Update:

Read About Our ​Appointment-Only Services

Phoenix Water will continue to provide safe, clean, reliable water to the community during this healthcare emergency.

​Facts about COVID-19 and Tap WaterInformacion Sobre COVID-19 Y El Agua Municipal​​​


Water Equity Initiative

Maintaining affordable water rates is one of the most important aspects of ensuring access to safe, clean drinking water and to not only maintain existing levels of equity but also to address and reduce remaining inequities.

The Water Equity Initiative outlines the research and recommendations by the Phoenix Citizens' Water/Wastewater Rate Advisory Committee.


Conserve Blue. Save Green. See Water Differently.
 
















​Contact Us:

Customer Services

Ema​il Us
Call Us: (602) 262-6251
Monday - Friday
8 a.m. to 5 p.m.
711 for Telecommunications Relay Services
​​​

24/7 H20 ​Hotline

(602) 261-8000
For Water Related Emergencies 


​​

Follow Us On
Social Media


​​​

Informes en Español


​​​

Education
and Outreach

Find free water conservation resources available for the whole family on our digital education page.​​​



WaterWorks 
Website

​Find a water project near you by visiting our infrastructure and improvement project website. 


​​

 

 

Phoenix Celebrates 2nd Annual Thank a Water Hero Day on September 23https://www.phoenix.gov/newsroom/water-services/2072Water Services9/20/2021 7:07:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2072/Newsroom_Water_058.jpgPhoenix Celebrates 2nd Annual Thank a Water Hero Day on September 23<div class="ExternalClassEE06FBCFF12B4BC8A611BA2CF889CD66"><html> <p>Phoenix Water will observe the second annual statewide campaign, Thank a Water Hero Day, on Sept. 23, 2021, to salute the heroic services water and wastewater professionals provide to the community. <br></p> <p>As millions of Americans continue to work remotely due to the ongoing pandemic, thousands of water employees in Phoenix and throughout Arizona leave their homes to carry out essential work that provides people with the most vital resource- water.  <span style="background-color:window;color:windowtext;font-size:10pt;">  </span></p> <p>"Providing water and wastewater services to our community is a high priority in our desert community. We are taking this day to thank our essential workers who are part of the backbone of this city," said Phoenix Mayor Kate Gallego. "They are work on the hottest summer days and through long overnight shifts; the work they do truly never stops. They deserve our recognition and appreciation today and every day." <br></p> <p>The Phoenix Water leadership team will visit many of the water and wastewater treatment plants, remote facilities, and meter yards to recognize and celebrate all employees during Thank a Water Hero Day. In addition, cities throughout the state are participating in the Thank a Water Hero Day celebration. <br></p> <p>"I could not be prouder of our Phoenix Water employees and their continued dedication during this unprecedented time. With the COVID pandemic altering our normal lives, I'm grateful for the opportunity to lead the more than 1,450 employees who never stop working to provide the essential lifeline to Phoenicians," said Water Services Director Troy Hayes. <br></p> <p>Join us in thanking our heroes on social media with the hashtags #ThankAWaterHero, #PhoenixWater, and #AZWaterHeroes.<br></p> <p>Media are invited to attend the various site visits.<br></p> <div>Media Contacts: <br></div> <div>Athena Sanchez<br></div> <div>Public Information Officer, Phoenix Water <br></div> <div>Cell: (602)-621-0507 (call or text)<br></div> <div>Email: <a target="_blank" href="mailto:athena.sanchez@phoenix.gov" style="background-color:window;font-size:10pt;"><strong>athena.sanchez@phoenix.gov</strong></a></div> <div> <span id="ms-rterangepaste-end"></span> <br style="font-size:13.3333px;"> </div> <div>​Victoria Welch<br></div> <div>Public Information Specialist, Phoenix Water<br></div> <div>Desk: (602)262-5060</div> <div>Email: <a target="_blank" href="mailto:victoria.welch@phoenix.gov"><strong>v</strong><strong>ictoria.welch@phoenix.gov</strong></a><br></div> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-services
The City of Phoenix Paying Customer’s Outstanding City Services Billshttps://www.phoenix.gov/newsroom/water-services/2052Water Services9/7/2021 11:25:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2052/Newsroom_Water_055.jpgThe City of Phoenix Paying Customer’s Outstanding City Services Bills<div class="ExternalClass6C669381B15B48DBA27F8C4669E5CFFF"><html> ​The Phoenix City Council has earmarked $5 million to help customers impacted financially by the pandemic pay utility bills.<br><br> Customers, that are delinquent as of Sept. 8, 2021, can apply for the city's Deferred Payment Arrangement (DPA) Recovery Program to pay a portion of customer's outstanding city services bill. <br><br> Using funding from the Federal American Rescue Plan Act (ARPA), the city will pay two-thirds of the customer's delinquent balance as of Sept. 8, 2021​. The customer will be responsible for the remaining one-third of the delinquent balance and would be paid over an agreed-upon amount of time frame.<br><br> Accounts that are eligible for the assistance must meet the following criteria:<br><ul><li>​City of Phoenix Single-Family Residential (SFR) customer.</li> <li>Residential property is located within Phoenix taxable boundaries.</li> <li>A minimum of 12 months of consecutive service.</li> <li>Must be enrolled in a DPA by Sept. 30, 2021.<br></li> <li>No water theft or tampering on the account.</li> <li>No fees, such as returned checks or tampering fees. </li> <li>Experienced financial hardship due to COVID-19.</li> </ul>  Accounts that are ineligible are high water use accounts (average 50 centum cubic feet (CCF) or greater), multiple SFR accounts, and property management and commercial accounts.<br><br> Customers will have until Sept. 30, 2021, to enroll in a deferred payment arrangement or make a payment to their account to place the account in good standing. If the account is still outstanding, the customer will be placed on a <a target="_blank" href="https://www.youtube.com/watch?v=v1Ia79g1nsw&t=39s">low flow device</a>. The low flow device will be installed for no more than three months. Following the installment of the low flow device, customers will have three months to make a payment towards their account before service is turned off. <br><p> Customers are encouraged to enroll in a <a target="_blank" href="/waterservicessite/Documents/Deferred_Payment_Arrangement_How_To_Final.pdf">deferred payment arrangement</a>​ (<a href="https://www.youtube.com/watch?v=zV4mFAbi9Q4" target="_blank">en español</a>) by using <a target="_blank" href="/payonline">Phoenix at Your Service</a> or by calling 602-262-6251. </p><br><em>Updated: Sept. 10, 2021</em><br><br> <strong>Media Contact:    </strong> <br>Athena Sanchez<br> Public Information Officer, Phoenix Water <br> Cell: 602-621-0507<br> Email: <a target="_blank" href="mailto:athena.sanchez@phoenix.gov">athena.sanchez@phoenix.gov</a><br><br> <p style="text-align:center;">### ​<br></p> </html></div>https://www.phoenix.gov/waterservicesNewswater-services
Arizona Cities Helping Farmers During Shortagehttps://www.phoenix.gov/newsroom/water-services/2045Water Services9/1/2021 5:30:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/2045/Newsroom_Water_052.jpgArizona Cities Helping Farmers During Shortage<div class="ExternalClassFD9F6AADF816462ABFF69AE198772266"><html> <p>The city of Phoenix will join several other valley cities in helping provide water to Arizona farmers impacted most by the drought.<br></p> <p>Agricultural water users in Pinal County will be among those most impacted by the federal government's declared Tier 1 water shortage on the Colorado River.</p> <p>The city of Phoenix developed a robust water resource portfolio over many decades with water coming from many sources. This means the Colorado River shortage won't impact the City's ability to provide clean and reliable water to its customers without interruption.</p> <p>Two years ago, in anticipation of the Tier 1 shortage, the city of Phoenix worked with other cities and entities to create a plan to deliver their own Colorado River water supplies to agricultural irrigation districts in Pinal County used for farming. </p> <p>As part of the Arizona implementation of the 2019 Drought Contingency Plan, several cities and entities agreed to the Underground Storage Facilities (USFs) to Groundwater Savings Facilities (GSFs) Program. </p> <p>The program works much like a savings account. Phoenix and other cities make “deposits" by giving water to farmers to use now in exchange for “credit" down the road to access ground water. This program will alleviate some pressure to farmers due to the Colorado River reductions.</p> <p>The Tier 1 reductions will cut water from Colorado River supplies by 30% or 512,000 acre-feet (af). Central Arizona Project (CAP) which delivers the water uses a priority system. This means agriculture users in Pinal County will see significant reductions in water supplies soon, while cities like Phoenix will not see an immediate reduction in water available to customers.</p> <p>The following pledges have been made to agriculture irrigation districts:</p> <table class="ms-rteTable-default" width="100%" cellspacing="0"> <tbody> <tr> <td style="width:50%;" class="ms-rteTable-default"> <p><strong>Entity</strong></p> </td> <td style="width:50%;" class="ms-rteTable-default"> <p><strong>Volume Provided</strong></p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>City of Phoenix</p> </td> <td class="ms-rteTable-default"> <p>12,600 af </p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>City of Scottsdale</p> </td> <td class="ms-rteTable-default"> <p>5,000 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>City of Avondale</p> </td> <td class="ms-rteTable-default"> <p>3,500 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>City of Chandler</p> </td> <td class="ms-rteTable-default"> <p>2,800 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>City of Peoria</p> </td> <td class="ms-rteTable-default"> <p>5,000 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>City of Goodyear</p> </td> <td class="ms-rteTable-default"> <p>2,000 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>City of Tucson</p> </td> <td class="ms-rteTable-default"> <p>5,000 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>EPCOR Water </p> </td> <td class="ms-rteTable-default"> <p>3,600 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>Freeport-Minerals</p> </td> <td class="ms-rteTable-default"> <p>7,000 af</p> </td> </tr> </tbody> </table> <p>*One acre-foot of water would serve approximately three Phoenix homes for a year.</p> <p> <span style="background-color:window;color:windowtext;font-size:10pt;">The following agricultural irrigation districts will receive:</span> <br> </p> <table class="ms-rteTable-default" width="100%" cellspacing="0"> <tbody> <tr> <td style="width:50%;" class="ms-rteTable-default"> <p><strong>Irrigation District</strong></p> </td> <td style="width:50%;" class="ms-rteTable-default"> <p><strong>Volume Received</strong></p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>Maricopa Stanfield Irrigation & Drainage District</p> </td> <td class="ms-rteTable-default"> <p>19,300 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>Central Arizona Irrigation & Drainage District</p> </td> <td class="ms-rteTable-default"> <p>19,800 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>Hohokam Irrigation District</p> </td> <td class="ms-rteTable-default"> <p>6,400 af</p> </td> </tr> <tr> <td class="ms-rteTable-default"> <p>Harquahala Irrigation District</p> </td> <td class="ms-rteTable-default"> <p>1,000 af</p> </td> </tr> </tbody> </table> <p>The water provided by the cities and entities through the CAP will be used by the agricultural irrigation districts to irrigate crops instead of using the districts' local groundwater. The cities and entities earn long-term storage credits that go into a “savings account." Those credits will be stored in Pinal County. The Arizona Water Bank has agreed to exchange the credits earned in Pinal County for existing credits in Maricopa County that supplies cities and entities water. This innovate thinking allows farmers to get the water needed immediately without straining cities and entities in the future. <br></p> <p><strong><br></strong></p><p> <strong>Media Contact:  </strong> <br>Athena Sanchez<br>Public Information Officer, Phoenix Water <br>Cell: 602-621-0507<br>Email: <a target="_blank" href="mailto:athena.sanchez@phoenix.gov">athena.sanchez@phoenix.gov</a></p> <p style="text-align:center;">###​<br></p> <p> <span style="background-color:window;color:windowtext;font-size:10pt;"> <br> </span> </p> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-services