Phoenix Water

COVID-19 Update:

Read About Our ​Appointment-Only Services

Phoenix Water will continue to provide safe, clean, reliable water to the community during this healthcare emergency.

​Facts about COVID-19 and Tap WaterInformacion Sobre COVID-19 Y El Agua Municipal​​​

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 ​Water Equity Initiative

 

Maintaining affordable water rates is one of the most important aspects of ensuring access to safe, clean drinking water and to not only maintain existing levels of equity but also to address and reduce remaining inequities.

The Water Equity Initiative outlines the research and recommendations by the Phoenix Citizens' Water/Wastewater Rate Advisory Committee.

Water Equity Initiative​

Conserve Blue. Save Green. See Water Differently.
 



​Contact Us

Customer Services
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Call Us: (602) 262-6251

Monday - Friday, 8 a.m. to 5 p.m.
711 for Telecommunications Relay Services

24/7 H20​​​ Hotline

(602) 261-8000

For Water Related Emergencies 


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​Informes en Español
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Digital Education​ & Outreach
 
​​Visit our page

Find free water conservation resources available for the whole family on our digital education page.


WaterWorks Website

 Find a water project near you by visiting our infrastructure and improvement project website. 

Phoenix.gov/WaterWorks  
​​

 

 

Phoenix Water to Host Virtual Public Meeting Regarding the Drought Pipeline Project https://www.phoenix.gov/newsroom/water-services/1564Water Services10/14/2020 4:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1564/newsroom_waterservices_036.jpgPhoenix Water to Host Virtual Public Meeting Regarding the Drought Pipeline Project <div class="ExternalClassFC515C4A587E4DB39D4166541BE8A5EE"><html> <p>​Phoenix Water invite the surrounding communities of the Drought Pipeline Project to attend a virtual public meeting. The project team will discuss the SR 51 To Bell Road 66" Waterline, upcoming construction schedule and third-party utility construction work. <br></p> <p>Two meeting options are available:<br></p> <ul> <li><a target="_blank" href="https://phoenixpublicmeetings.webex.com/phoenixpublicmeetings/onstage/g.php?MTID=e6848e75b2e815facedfb8190d67d0454">October 28, 2020 at 9:00 a.m.</a> </li> <li><a target="_blank" href="https://phoenixpublicmeetings.webex.com/phoenixpublicmeetings/onstage/g.php?MTID=ea2232d1eebd212b73fe09f1c9903cc2f">October 29, 2020 at 6:30 p.m.​</a> </li> </ul> <p>Visit <a target="_blank" href="http://www.phoenix.gov/droughtpipeline">phoenix.gov/droughtpipeline</a> to register. A call-in option will be available. To request a reasonable accommodation be made available at these meetings, please contact the project staff at 602-235-2666 (TTY: 7-1-1) or email <a target="_blank" href="mailto:waterworks@phoenix.gov">waterworks@phoenix.gov</a>. Both meetings will offer the same information. </p> <p>“Now, more than ever, it is important that we continue to engage our residents in the work we are doing with our water system. This project is vital to our community. As the city grows and the pandemic is still ongoing, hosting the public meetings virtually will keep everyone safe and still allow for public participation," said Councilwoman Stark. </p> <p>Those who cannot attend the virtual public meetings are invited to view the meeting online. Materials will be available for viewing after the October 28, 2020. </p> <p>An individual virtual meeting with the project team is also available by calling the construction hotline at (602) 235-2666 or email at <a target="_blank" href="mailto:waterworks@phoenix.gov?subject=Individual%20Virtual%20Meeting%20Request">waterworks@phoenix.gov</a> to set an appointment.</p> <p>Visit <a target="_blank" href="http://www.phoenix.gov/droughtpipeline">phoenix.gov/droughtpipeline</a> to view information about the upcoming construction schedule and potential impacts.</p> <p> <strong>About the Drought Pipeline:</strong> Phoenix Water is building new pipelines and pump stations to ensure all customers will have access to safe, clean and reliable drinking water for generations to come. With shortages looming on the Colorado River, these improvements will provide a way to move more abundant water supplies to those areas at risk for shortage. ​<br></p> <div><strong>​Media Contact: </strong><br></div><div>Athena Sanchez<br>Public Information Officer, Phoenix Water <br>Cell: 602-621-0507</div><div>Email: <a href="https://action.phoenix.gov/c1.pl?608086ccbd057ec33d3cf694325093d06cd16183e37dc76f5e4f5473d5470209" target="_blank">athena.sanchez@phoenix.gov</a></div><p><br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-services
Phoenix Water Celebrates Thank a Water Worker Day on September 23 https://www.phoenix.gov/newsroom/water-services/1519Water Services9/21/2020 11:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1519/Newsroom_Water_040.jpgPhoenix Water Celebrates Thank a Water Worker Day on September 23 <div class="ExternalClass25D68344F848471D95CC10314202C81F"><html> <span style="font-family:"Times New Roman", Times, serif;font-size:14.6667px;">Phoenix Water will observe the statewide campaign Thank a Water Hero day on September 23 to salute the heroic service water workers provide. During a time when millions of Americans were under a stay-at-home order, thousands of water employees in Arizona continued to leave their homes to carry out the essential work that communities can’t live without.  </span><br style="font-family:"Times New Roman", Times, serif;font-size:14.6667px;"><span style="font-family:"Times New Roman", Times, serif;font-size:14.6667px;"> </span><div><span style="font-family:"Times New Roman", Times, serif;font-size:14.6667px;"> <br style=""> </span></div> <div><span style="font-family:"Times New Roman", Times, serif;font-size:14.6667px;">This is the inaugural event in which Thank a Water Hero day will celebrate essential water workers across the state, is to honor the employees who provide the most valuable asset—water. </span></div> <div><span style="font-family:"Times New Roman", Times, serif;font-size:14.6667px;"> <br style=""> </span></div> <div><span style="font-family:"Times New Roman", Times, serif;font-size:14.6667px;">“Water and wastewater services are essential and fundamental aspects of a healthy and safe community. Like many critical professionals our Water Department employees are skilled experts who carry out their duties, largely invisible, even during a global pandemic. Their tireless work ensures that the basic infrastructure of or city including public health, public safety, the economy, education, transportation and environmental protection is seamlessly supported. They don’t think of themselves as heroes and don’t seek grand recognition but they deserve our appreciation, and we thank each of them,” said Councilwoman Thelda Williams who chairs the Transportation, Infrastructure and Innovation Subcommittee.</span></div> <div><span style="font-family:"Times New Roman", Times, serif;font-size:14.6667px;"> <br style=""> </span></div> <div><span style="font-family:"Times New Roman", Times, serif;font-size:14.6667px;">This statewide event is intended to build public awareness about the hard work done by the employees of water and wastewater services. On this day, we will also educate residents on the benefits of clean, reliable and affordable water services. <br></span></div> <div><span style="font-family:"Times New Roman", Times, serif;font-size:14.6667px;"> <br style=""> </span></div> <div><span style="font-family:"Times New Roman", Times, serif;font-size:14.6667px;">Let’s say thank you to water heroes! Participating cities and organizations include: Avondale, Chandler, El Mirage, Flagstaff, Gilbert, Glendale, Goodyear, Peoria, Queen Creek, Scottsdale, Surprise, Tucson, AMWUA, AZ Water Association, and EPCOR, Water Use it Wisely </span></div> <div><span style="font-family:"Times New Roman", Times, serif;font-size:14.6667px;">If you would like to learn more about Phoenix Water and how can honor Water Heroes, please contact us at <a href="/waterservices" target="_blank">Phoenix.gov/Water ​</a><br></span></div><div><strong style="font-family:"Times New Roman", Times, serif;font-size:14.6667px;"><br></strong></div><div><span style="font-family:"Times New Roman", Times, serif;font-size:14.6667px;"><strong style="">Media Contact: </strong><br></span></div> <div><span style="font-family:"Times New Roman", Times, serif;font-size:14.6667px;">Athena Sanchez<br>Public Information Officer, Phoenix Water <br>Cell: 602-621-0507</span></div><div><span style="font-family:Calibri;"><span style="font-family:"Times New Roman", Times, serif;font-size:14.6667px;">E</span><span style="background-color:window;color:windowtext;font-family:"Times New Roman", Times, serif;font-size:14.6667px;">mail: </span><a style="background-color:window;" href="https://action.phoenix.gov/c1.pl?608086ccbd057ec33d3cf694325093d06cd16183e37dc76f5e4f5473d5470209" target="_blank"><span style="font-family:"Times New Roman", Times, serif;font-size:14.6667px;">athena.sanchez@phoenix.gov</span></a><br style="font-size:14.6667px;"><br></span></div> <div>​<br></div> <p> <br> </p> </html></div>https://www.phoenix.gov/waterservicesNewswater-services
Phoenix Water Partners with Arizona Department of Environmental Quality to Administer Operation Certification Exams https://www.phoenix.gov/newsroom/water-services/1468Water Services8/24/2020 7:00:00 PMhttps://www.phoenix.gov/newssite/Lists/NewsArticle/Attachments/1468/Newsroom_Water_021.jpgPhoenix Water Partners with Arizona Department of Environmental Quality to Administer Operation Certification Exams <div class="ExternalClassCBA41CAD490946E996DF1B0B359B247E"><html> <p>​The COVID-19 pandemic has forced organizations to make changes and find new ways to ensure continuity of service to customers. Phoenix Water employees are essential and provide the lifeblood of our community. Many positions require Operator Certifications to meet state requirements and uphold Phoenix Water's mission of providing clean, reliable water and wastewater services. <br></p>Gateway Community College (GWCC) was offering testing for certifications on campus, but due to the pandemic, GWCC had to eliminate in-person classes and testing. The Operator Certification tests are required to be administered in person and proctored by a certified Association of Boards of Certifications organization.  <br><br>“Maintaining state certification is just as important in a pandemic. We realized we had to pivot quickly to keep our employees compliant so they can continue the important work they do to support our residents, businesses and their families" said Brandy Kelso, Assistant Director for Phoenix Water.<br><br>Phoenix Water transitioned to become a proctoring agency for the Arizona Department of Environmental Quality (ADEQ) Operator Certification exams. The partnership with ADEQ and the Association of Boards of Certifications to administer operator certification is just one of the innovative ways Phoenix Water continues to provide quality service to customers. <br><br>Many of our Phoenix Water employees are required to maintain Operator Certification in Water Distribution, Water Treatment, Wastewater Collections, and Wastewater Treatment to perform essential job functions. These certifications expire over time and require renewal. If employees are also hoping to promote to the next level position, certification is often required. <br><br>Now that Phoenix Water is administering the certification testing, all city of Phoenix employees and the general public can schedule a test at our 305 City Garage building in downtown Phoenix. The testing facility maintains social distancing protocols, limiting the number of people that can test at one time, and everyone is required to wear a mask. Since May 2020, 74 tests have been administered to internal employees and 50 tests have been administered to external candidates. <br><br>ADEQ's Operator Certification Program establishes guidelines to ensure that only certified operators make decisions about process control or system integrity that affects public health. The program sets minimum standards for certification and re-certification of the operators of drinking water and wastewater systems.<br><br>Classification and Grade Levels: <br>Water Distribution Exam — Grade 1, 2, 3, 4 (D) <br>Water Treatment Exam — Grade 1, 2, 3, 4 (T) <br>Wastewater Treatment Exam — Grade 1, 2, 3, 4 (W) <br>Wastewater Collections Exam — Grade 1, 2, 3, 4 (C)<br><br><br>For more information visit: <span id="ms-rterangepaste-start"></span><span style="line-height:107%;font-family:Calibri;font-size:14.6667px;"><a href="/waterservices/testing" target="_blank"><span style="line-height:107%;font-family:Calibri;font-size:14.6667px;">phoenix.gov/waterservices/testing</span></a></span><span style="line-height:107%;font-family:Calibri;font-size:14.6667px;"></span><span style="font-family:Calibri;font-size:14.6667px;">​</span><span id="ms-rterangepaste-end"></span><br><br><br><p><br></p></html></div>https://www.phoenix.gov/waterservicesNewswater-services