About Human Services

Mission

Our mission is to enhance the quality of life for individuals and families in our community by providing compassionate, comprehensive, and culturally sensitive human services.

 

Vision

We aspire to create positive change through a variety of resources and support for those we serve to achieve their full potential.

 

Values

1. We use open communication to promote trust and mutual respect.
2. We actively listen to our stakeholders, staff, and those we serve, and respond with empathy and compassion.
3. We respect the dignity and well-being of all people through equitable and inclusionary practices.
4. We adhere to the City’s Core Values by maintaining high standards of competence, professionalism, and ethical conduct in all aspects of service delivery.
5. We engage collaboratively with our clients, partners, and the public to achieve the best outcomes for those we serve.

 

Service Commitments

1. Empower people to thrive
2. Deliver culturally responsive and client-centered services
3. Collaborate and integrate for the benefit of the community

 

Administration

Directs all Human Services Department activities and programs, establishes and maintains working relationships with funding and other agencies, public and private. The Human Services Director is also the Executive Secretary to the Human Services Commission.

 

Business and Workforce Development

Provides oversight for Arizona@Work programs, including career services, and meeting the needs of Phoenix residents and industries through diverse training and educational opportunities, support services, and quality career paths designed to improve individual and family economic well-being.

 

Community Services and Initiatives

Operates human service programs to meet the emergency, financial, short, and long-term case management needs of residents with low income, including vulnerable populations. Provides education to tenants and landlords on the Arizona Residential Landlord and Tenant Act and refers households experiencing an eviction crisis for legal assistance.

 

Education

Responsible for administering the Phoenix Head Start Birth to Five Program that serves approximately 3,500 children, ages 0-5, through a directly operated program and contracted delegate agencies.

 

Management Services

Coordinates the information technology, budget oversight, procurement and contracting, facilities operations, and other support services for HSD divisions and programs.

 

Senior Programs

Operates 15 senior centers, providing services, congregate meals, recreation, education, and programming to adults in a safe and supportive environment.

 

Strategic Initiatives

Provides support to the following City sponsored awareness campaigns and initiatives: Paint Phoenix Purple (domestic violence/teen dating violence), Human Trafficking (human and sex trafficking), Fast Track Cities (HIV/AIDS), and Let’s Talk Teal (sexual assault).

 

Victim Services

Manages the Family Advocacy Center that serves individuals and families victimized by domestic and sexual violence, homicide, sex trafficking, and other violent crimes.