From Sunday, May 10 through Tuesday, May 12. For public safety, certain hiking trails are restricted from 8 a.m. to 5 p.m.
Water Services Careers
Current Job Openings with Water Services
Customer Service Representative
Job ID 61738
Pay Range: $20.51 to $31.82 per hour.
Hiring Range: $20.51 to $23.74 per hour.
Deadline to apply: May 14, 2026
WSD's Customer Services Division is seeking dedicated full-time Customer Service Representatives for our Customer Contact Center. As the first point of contact for many residents, CSRs play a key role in addressing and resolving questions related to water services.
Responsibilities include assisting customers with starting or stopping water service, explaining and verifying billing charges, processing bill adjustments, and issuing fieldwork orders when needed. CSRs also review billing system information and coordinate with field staff to resolve customer billing concerns.
If you have strong communication skills, solid computer navigation abilities, and a passion for helping customers, we encourage you to apply!
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Utility Billing Account Clerk III - Water Customer Services
Job ID 61716
Pay Range: $21.02 to $31.06 per hour.
Hiring Range: $21.02 to $28.17 per hour.
Deadline to apply: May 22, 2026
The Water Services Department is seeking a Utility Billing Account Clerk III to join the Billing Customer Services Division. This position provides advanced customer account support and plays a key role in delivering excellent customer service, conducting detailed account analysis, and ensuring the accuracy of City Services bills.
Key Responsibilities
- Provide comprehensive customer service support, including making outbound calls to notify customers of high water consumption or explain billing adjustments.
- Review and resolve meter read exceptions by researching anomalies, verifying data, and making necessary billing corrections.
- Perform a wide range of billing adjustments within the CC&B system.
- Document work thoroughly by creating clear, concise, and accurate account notes to ensure complete and reliable account histories.
- Apply utility billing policies and procedures to ensure proper and consistent account handling.
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Wastewater Treatment Utility Helper
Job ID 61424
Pay Range: $20.51 to $30.31 per hour.
Hiring Range: $20.51 to $24.93 per hour.
Deadline to apply: May 22, 2026
The Wastewater Treatment Division is currently hiring a Utility Helper. This role plays a vital part in supporting the operation and maintenance of a water or wastewater treatment facility. The Utility Helper assists skilled technicians with a wide range of tasks related to the repair, servicing, and upkeep of mechanical equipment. This includes work on motors, sludge removal systems, chemical feeders, blowers, coolers, air compressors, and other essential treatment plant machinery.
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Water Services Applications Manager (Lead Information Technician Systems Specialist)
Job ID 61397
Pay Range: $102,688.80 to $151,694.40 annually.
Hiring Range: $102,688.80 to $144,476.80 annually.
Deadline to apply: May 18, 2026
The City of Phoenix Water Services Department (WSD) Technology Services Division is seeking a senior-level Applications Manager to provide strategic oversight and operational leadership for the enterprise application portfolio supporting municipal water and wastewater services. This role is responsible for guiding application lifecycle strategy, modernization planning, vendor engagement, and portfolio optimization, ensuring applications align with organizational priorities and deliver measurable business outcomes. The Applications Manager serves as a strategic portfolio leader with deep technical fluency, capable of aligning technology investments with business objectives, managing risk, and ensuring the long-term sustainability, security, and reliability of business-critical applications. While not a hands-on developer, the role requires sufficient technical depth to effectively oversee engineering teams, assess architectural and lifecycle decisions, and guide complex technical initiatives.
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Water Systems Operator Senior
Job ID 61643
Pay Range: $30.31 to $47.01 per hour.
Hiring Range: $30.31 to $35.08 per hour.
Deadline to apply: May 18, 2026
The Water Systems Operator performs daily monitoring and control of staffed and non-staffed water works facilities through the operation of a central computerized system, Supervisory Control and Data Acquisition (SCADA). Duties include monitoring drinking water storage and flow at the City's surface water treatment plants and remote water facilities to determine water production and pumping needs; interacting with supervisors regarding current water demands to determine daily plant production requirements; communicating with outside agencies; and monitoring operational set points and alarm levels.
This position requires working irregular hours, shifts, weekends, holidays, and evenings. Shift work will be assigned on a rotational basis.
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Water Services Superintendent - Wastewater Collection Division
Job ID 61512
Pay Range: $93,121.60 - $137,592 annually.
Hiring Range: $93,12160 - $131,040 annually.
Deadline to apply: May 12, 2026
The Water Services Department is seeking a Superintendent for the City of Phoenix Wastewater Collection Division. The Water Services Superintendent for the City of Phoenix Wastewater Collection Division provides strategic and operational leadership for the City's sewer collection system of over 5,000 miles of sanitary mains, over 100,000 manhole structures, 30 lift stations and 25 odor control facilities. This role oversees daily field operations, preventative maintenance programs, emergency response, and regulatory compliance across six wastewater collection sections. The Superintendent manages a large, diverse workforce; directs budget and resource planning; ensures adherence to safety and environmental standards; and coordinates closely with internal departments, contractors, and City leadership. Through effective planning, supervision, and communication, the Superintendent ensures safe, reliable, and efficient wastewater conveyance that protects public health and supports Citywide infrastructure resilience. The Water Services Superintendent reports to the division Deputy Director who is responsible for the overall management of the operating division.
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How to Apply for a Job
with Phoenix Water Services
Thank you for your interest in employment with the Phoenix Water Services Department. Follow these simple steps to begin the application process.
Once you've identified a job opportunity,please take note of the Job Title and Job ID number. This is how you will locate the job posting in the City of Phoenix HR Connection Center (employment and application portal).
Click the "Apply Now" button. You will be redirected to HR Connection, where you can create an account if you don't already have one. Once logged in, enter the Job Title or Job ID number in the search field.
Review the full job description and pay special attention to the MINIMUM QUALIFICATIONS and HOW TO APPLY sections. They explain the evaluation process and tell you exactly what qualifications and documentation are required.
Submit your application along with your resume and cover letter before the job post expires. Applicants should receive a notice within two weeks after the recruitment has closed to let you know if you made the eligible-for-hire list. This list is a compilation of all qualified applicants from which departments can select candidates to interview.
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