Phoenix Fire Department Mission Statement

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Service Excellence
We do all we can to ensure the best possible service to our internal and external customers/communities through smart, well trained, humble, dedicated, competent, hard-working, safe members. We are active participants in the communities where we live and work.

Integrity and Honesty
We value the public's trust and are committed to honest and ethical behavior.  We hold ourselves accountable to this value.  We believe in a personal commitment to the organization and community.  Self-discipline is the foundation for managing behavior.

 Embrace Diversity
Recognizing the value of diversity helps us to work together as a team to serve our community. We are dedicated to reflecting and respecting diversity throughout our organization.

We seek out and value the input and opinions of members at all levels of the organization. Teamwork is the building block that drives the department’s labor/management process. We work as a team to cooperate locally, regionally, and nationally to
improve service to the public and maintain a safe and effective work environment. We believe that members have a responsibility to mentor others.

We recognize the value of change in responding to and meeting the ever-evolving needs of our customers and members. We are committed to seeking out effective methods and progressive  thinking toward change. We recognize the value of ongoing education and training.

Honor and Respect
We are a fire department family. We are committed and accountable to each other because our lives depend on it. We value the role each  member plays in our organization. We respect those that came before us and will strive to make the organization better for those who follow.

We believe communication is essential to the  cohesiveness and performance of our  organization. We are committed to providing
effective and responsive means of communication throughout the organization and community.

Be Nice. Prevent Harm. Survive.