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Contact PHX Customer Services

PHX Pay Online provides ways for you to track and update one or more city services accounts.

You can view bills and financial history. You can start/update automatic bill payment, start electronic bill notification, and pay your bill online securely.

This service also lets you view your water consumption. You can also grant access for others to view or manage your account(s). And, you can find online help and links to other important city resources.

This form can be used to ask a question or give feedback regarding Phoenix's pay online options and services. There are many options at PHX Pay Online. The options include:the City Services Bill, trash collection, and traffic tickets. You can also manage permits, pay fees, taxes, water and sewer and court charges.

So that we can best respond to your message, please fill in as much of the following information as possible. You may also reach Customer Services at 602-262-6251.

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Before you submit this form, please be aware of the city's policy on use of its systems. The message you are about to send is subject to public disclosure under the Public Records Law. It is not private or confidential and is retained for 90 days.

In Person:

Water Services Department
Phoenix City Hall
200 W. Washington St.
Phoenix, AZ 85003

City business hours are 8 a.m. to 5 p.m., Monday through Friday, except for major holidays.

By Phone:

602-261-8000 (24/7 emergency hotline)

Hours are 8 a.m. to 5 p.m., Monday through Friday, except for major holidays.