From Thursday, March 19 through Sunday, March 22. For public safety, certain hiking trails are restricted from 8 a.m. to 5 p.m.
SHAPE PHX
The SHAPE PHX customer portal is available 24/7 and allows users to perform multiple functions from anywhere. SHAPE PHX is a transformative project that consolidates Planning & Development Department applications into a single, secure, and transparent application that supports Commercial and Residential Plan Review, Photovoltaic Projects, Permitting and Inspections, Planning & Zoning, and Historic Preservation.
NOTICE: PLANNING & DEVELOPMENT CLOSED
Please note that Planning & Development Department’s Development Center Counters, online portals, and automated phone scheduling will be closed at 12:00 PM on Friday, April 10, 2026. Appointments will be taken up to 11:30 AM.
Additionally, the SHAPE PHX Portal will be unavailable on Friday, April 10, 2026, beginning at 2:00 PM. During this time, users will be unable to make appointments, apply for permits, submit applications, pay fees, schedule inspections, check status and perform other portal functions.
Counters will reopen for regular business hours on Monday, April 13, 2026, and the SHAPE PHX Portal will be available again at 6:00 AM on Monday, April 13, 2026.
The closure and outage are being implemented to deploy the third release of SHAPE PHX. Release 3 is a major customer service enhancement that will incorporate business processes for commercial applications, permits and inspections into SHAPE PHX. Users will have the ability to submit NEW commercial applications through the SHAPE PHX Customer Portal.
Effective April 13, 2026, the following are now available using the SHAPE PHX portal:
- Single-family Residential Permits and Inspections
- Residential Subdivisions
- Residential and Commercial Photovoltaic Permits
- Commercial plan review, permits and inspections
- Including Building, Civil, Fire and Site Planning
- Elevator Permits
- Annual Facility Permits (AFP)
- Historic Preservation Applications
- Certificates of No Effect
- Certificates of Appropriateness
- Requests for Demolition Approval
- Request for Certificate of Economic Hardship
- Demolition Application Plan Review
- Certificates of No Effect
- Planning & Zoning Applications
- Alternative Dustproofing
- ATUP - Temporary Use Permits
- Community Residences/Group Homes
- Downtown Signs
- General Plan Amendment
- Informal Interpretations/Zoning Verification/Clearances
- Planning Hearing Officer
- Pre-Applications - GPA/Rezoning/Text Amendment
- Rezoning
- Text Amendment
- Zoning Adjustments
- Alternative Dustproofing
Applications in process at the time of the Release 3 deployment on April 13, 2025, will continue to work through PDD Online and ProjectDox . For new applictions, use the SHAPE PHX Customer Portal
SHAPE PHX Accounts
If you are new to SHAPE PHX, you will need to create an account.
If your business has more than one employee, please e-mail the SHAPE PHX Team at shapephx@phoenix.gov. Send a list of people who need access, and the SHAPE PHX Team will set up a Business Account and add your personnel.