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​WELCO​​ME!

YOUR 2025 CITY OF PHOENIX EMPLOYEE BENEFITS

​We're Glad Y​​​ou're Here​​

​As a City of Phoenix employee, you are a valuable contributor! Through your efficient delivery of exceptional public services, your work makes our C​ity a great place to live, work, and play. The City is committed to supporting the health and well-being of you and your loved ones by​​ offering an expansive benefits program as a core part of your total compensation.​


Our benefits program offers you: 


This 2025 Employee Benefits Guide includes important information and updates about these City of Phoenix employee benefits.
​​

If you have questions about your benefit choices or how to enroll, please call the experts in the City’s Benefits Office at (602) 262-4777 or send an email to benefits.questions@ phoenix.gov.


​Legal Notices (posted below and/or in the benefits guide)​

HIPAA Notice

 2025 OE Active Webinar

 2024 Information
Saver's Cho​ice Coinsurance Example​2024 Employee FAQs​

​Contact​​​​s​​

 

 

Health Savings Account - Health Equity<div class="ExternalClassDD249C51B41344AE8077126021021055"><p>​<strong>Website: </strong><a href="https://www.healthequity.com/phoenix">www.healthequity.com/phoenix</a><br></p><p><strong>​Member Services: </strong>(877) 582-4793<br></p></div>
Legal Insurance - ARAG<div class="ExternalClass7B8EA88E3A6146B8BB685EF5574FFECE"><p>​<strong>Website: </strong>​<a href="https://www.araglegal.com/plans">www.ARAGlegal.com/plans</a></p><p><strong>Employee Access Code: </strong>16922phx<br></p><p><strong>Retiree Access Code: </strong>16922ret<br></p><p><strong>Member Services: </strong>(800) 247-4184​​<br></p></div>
Life Insurance: Securian – Minnesota Life<div class="ExternalClass129B91E9AF05435EA59FAA4C04083733"><p>​<strong>Website: </strong><a href="https://www.lifebenefits.com/submitEOI">www.lifebenefits.com/submitEOI​</a><br></p><p><strong>Group Policy Number: </strong>34390<br></p><p><strong>Access Key: </strong>Phoenix<br></p><p><strong>Member Services: </strong>(800) 872-2214<br></p><p>Visit Securian’s educational microsite to learn more about your coverage options and costs, evaluating your needs, naming beneficiaries, the experience of applying for coverage that requires health questions and much more. <a href="https://pages.securian.com/enrollment/employers/city-of-phoenix.html">https://pages.securian.com/enrollment/employers/city-of-phoenix.html​</a><br></p></div>
Medical Plan - Banner|Aetna<div class="ExternalClass9C28445D55D549319F1A9BCEFCCF691A"><p>​<strong>Website: </strong>​<a href="https://www.aetna.com/cityofphoenix">www.aetna.com/cityofphoenix</a></p><p><a href="https://www.aetna.com/cityofphoenix"></a><strong>Member Services: </strong>(855) 220-6506<br></p><p><strong>Designated Representative (escalated member/claim issues): </strong>Debbie Stansell<br></p><p><strong>Desk: </strong>​(602)495-5724<br></p><p><strong>For escalated member/claim issues contact Member Services</strong><br></p><p>(Monday - Friday, 8:00am - 5:00pm)<br></p><p><strong>Email: <span style="color:#000000;font-family:calibri, sans-serif;font-size:14.6667px;background-color:#ffffff;"> </span><a href="mailto:COPsupport@aetna.com" data-linkindex="0" style="border:0px;font-stretch:inherit;font-size:14.6667px;line-height:inherit;font-family:calibri, sans-serif;font-size-adjust:inherit;font-feature-settings:inherit;margin:0px;padding:0px;vertical-align:baseline;color:#0563c1;text-decoration-line:underline;background-color:#ffffff;">COPsupport@aetna.com</a></strong>​<br></p></div>
Medical Plan - Blue Cross Blue Shield<div class="ExternalClassB81A4F1E75EB4F1AB815DC4B8CA3BC8B"><p><strong>Website: </strong><a href="https://www.azblue.com/">www.azblue.com</a></p><p><a href="https://www.azblue.com/"></a><strong>Member Services: </strong>(602​) 864-4857<br></p><p><strong>Designated Representative (escalated member/claim issues): </strong>Aimee Johanning<br></p><p><strong>Desk: </strong>(602) 534-5165<br></p><p><strong>Cell: </strong>(480) 521-4350<br></p><p>(Monday - Friday, 8:00am - 5:00pm)<br></p><p><strong>Email: </strong>​<span data-olk-copy-source="MessageBody">CityofPhoenix@azblue.com</span>​<br></p></div>
Non-Medicare and Medicare: United Healthcare<div class="ExternalClass4B6AE37BA6A54F138FCB07F08B5BD1E9"><p><strong>Non-Medicare</strong></p><p>Website: <a href="https://www.whyuhc.com/phoenix">www.whyuhc.com/phoenix</a></p><p>Member Services: (844) 585-1273</p><p><strong>Medicare</strong></p><p><strong></strong><a href="https://www.whyuhc.com/phoenix"></a><strong></strong>Website: <a href="https://www.aarpmedicareplans.com/">www.aarpmedicareplans.com/​</a></p><p>Medicare Supplement and Pharmacy: (844) 488-3960<a href="https://www.myaarpmedicareplans.com/">​</a>​<br></p></div>
Pet Insurance - MetLIfe<div class="ExternalClass5E9B0CAB3C904EE89E09935A3639404F"><p>​<strong>Website: </strong><a href="https://www.metlifepetinsurance.com/">www.metlifepetinsurance.com</a></p><p><strong>Member Services: </strong>​(800) 270-7387​<br></p></div>
Pharmacy - Elixir Becoming MedImpact<div class="ExternalClass314035FA648944DF90905CCD7C40617F"><p><strong>Website: </strong><a href="https://www.elixirsolutions.com/">www.elixirsolutions.com</a></p><p><strong>Designated Representative: </strong>Lorena Castillo Juarez<br><a href="https://www.elixirsolutions.com/"></a></p><p><strong>Phone: </strong>(916)941-2555</p><p>(Monday - Friday, 8:00am - 5:00pm)</p><p><strong>Email: </strong>lorena.castillo-juarez@medimpact.com</p><p>ctyphoenixsupport@medimpact.com​</p><p><strong>Member Services: </strong>​ (833) 803-4402​</p></div>
Vision Buy-Up Plan : Davis Vision by MetLife<div class="ExternalClassF856FDE508EF4C2CB1683983C534DC75"><p><strong>Website: </strong><a href="https://online.metlife.com/edge/web/public/benefits">www.metlife.com/mybenefits​</a></p><p><strong>Member Services: </strong>​(833) EYE-LIFE​</p></div>
Dental Plan: Cigna<div class="ExternalClassD7CED08B3C5D4CD08EA5CFF4CFDBF1C8"><p>​Website:   <a href="http://www.mycigna.com/">www.mycigna.com</a></p><p>Member Services: (800) 244-6224<br></p><p><br></p></div>
EAP: ComPsych Guidance Resources<div class="ExternalClass256F16A0975B460F836794BC526BF245"><p>​Website: <br><a href="http://www.guidanceresources.com/">www.guidanceresources.com</a></p><p> Web ID: Phoenix EAP</p><p> App: GuidanceNow</p><p>Member Services: (602)534-5433<br></p><p><br></p></div>
Flexible Spending Accounts and COBRA: Optum Financial<div class="ExternalClass6AF006912B1B4137A1C4B3B6CB65C4B4"><p>​Website: <a href="https://connectyourcare.com/">connectyourcare.com​</a></p><p>Member Services: (877) 292-4040<br></p><p><br></p></div>

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