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The employee loan program through True Connect as been temporarily paused and new loans cannot be accepted at this time. Please check back for updated information. ​​​​​​​

WELCO​​ME!

YOUR 2024 CITY OF PHOENIX EMPLOYEE BENEFITS

We're Glad Y​​​ou're Here

​As a City of Phoenix employee, you are a valuable contributor! Through your efficient delivery of exceptional public services, your work makes our C​ity a great place to live, work, and play. The City is committed to supporting the health and well-being of you and your loved ones by​​ offering an expansive benefits program as a core part of your total compensation.


Our benefits program offers you: 


This 2024 Employee Benefits Guide includes important information and updates about these City of Phoenix employee benefits.
​​

If you have questions about your benefit choices or how to enroll, please call the experts in the City’s Benefits Office at (602) 262-4777 or send an email to benefits.questions@ phoenix.gov.


​Legal Notices (posted below and/or in the benefits guide)​

HIPAA Notice

​Contacts​​

 

 

Health Savings Account - Health Equity<div class="ExternalClassDD249C51B41344AE8077126021021055"><p>​<strong>Website: </strong><a href="https://www.healthequity.com/phoenix">www.healthequity.com/phoenix</a><br></p><p><strong>​Member Services: </strong>(877) 582-4793<br></p></div>
Legal Insurance - ARAG<div class="ExternalClass7B8EA88E3A6146B8BB685EF5574FFECE"><p>​<strong>Website: </strong>​<a href="https://www.araglegal.com/plans">www.ARAGlegal.com/plans</a></p><p><strong>Employee Access Code: </strong>16922phx<br></p><p><strong>Retiree Access Code: </strong>16922ret<br></p><p><strong>Member Services: </strong>(800) 247-4184​​<br></p></div>
Life Insurance: Securian – Minnesota Life<div class="ExternalClass129B91E9AF05435EA59FAA4C04083733"><p>​<strong>Website: </strong><a href="https://www.lifebenefits.com/submitEOI">www.lifebenefits.com/submitEOI​</a><br></p><p><strong>Group Policy Number: </strong>34390<br></p><p><strong>Access Key: </strong>Phoenix<br></p><p><strong>Member Services: </strong>(800) 872-2214<br></p><p>Visit Securian’s educational microsite to learn more about your coverage options and costs, evaluating your needs, naming beneficiaries, the experience of applying for coverage that requires health questions and much more. <a href="https://pages.securian.com/enrollment/employers/city-of-phoenix.html">https://pages.securian.com/enrollment/employers/city-of-phoenix.html​</a><br></p></div>
Medical Plan - Banner|Aetna<div class="ExternalClass9C28445D55D549319F1A9BCEFCCF691A"><p>​<strong>Website: </strong>​<a href="https://www.aetna.com/cityofphoenix">www.aetna.com/cityofphoenix</a></p><p><a href="https://www.aetna.com/cityofphoenix"></a><strong>Member Services: </strong>(855) 220-6506<br></p><p><strong>Designated Representative (escalated member/claim issues): </strong>Maggie Perez<br></p><p>(Monday - Friday, 8:00am - 5:00pm)<br></p><p><strong>Email: </strong>​PerezM5@aetna.com<br></p></div>
Medical Plan - Blue Cross Blue Shield<div class="ExternalClassB81A4F1E75EB4F1AB815DC4B8CA3BC8B"><p><strong>Website: </strong><a href="https://www.azblue.com/">www.azblue.com</a></p><p><a href="https://www.azblue.com/"></a><strong>Member Services: </strong>(602​) 534-5165</p><p><strong>Designated Representative (escalated member/claim issues): </strong>Aimee Johanning<br></p><p><strong>Desk: </strong>(602) 534-5165<br></p><p><strong>Cell: </strong>(480) 521-4350<br></p><p>(Monday - Friday, 8:00am - 5:00pm)<br></p><p><strong>Email: </strong>​aimee.johanning@azblue.com<br></p></div>
Non-Medicare and Medicare: United Healthcare<div class="ExternalClass4B6AE37BA6A54F138FCB07F08B5BD1E9"><p><strong>Non-Medicare</strong></p><p>Website: <a href="https://www.whyuhc.com/phoenix">www.whyuhc.com/phoenix</a></p><p>Member Services: (844) 585-1273</p><p><strong>Medicare</strong></p><p><strong></strong><a href="https://www.whyuhc.com/phoenix"></a><strong></strong>Website: <a href="https://www.aarpmedicareplans.com/">www.aarpmedicareplans.com/​</a></p><p>Medicare Supplement and Pharmacy: (844) 488-3960<a href="https://www.myaarpmedicareplans.com/">​</a>​<br></p></div>
Pet Insurance - MetLIfe<div class="ExternalClass5E9B0CAB3C904EE89E09935A3639404F"><p>​<strong>Website: </strong><a href="https://www.metlifepetinsurance.com/">www.metlifepetinsurance.com</a></p><p><strong>Member Services: </strong>​(800) 270-7387​<br></p></div>
Pharmacy - Elixir<div class="ExternalClass314035FA648944DF90905CCD7C40617F"><p><strong>Website: </strong><a href="https://www.elixirsolutions.com/">www.elixirsolutions.com</a></p><p><a href="https://www.elixirsolutions.com/"></a><strong>Preview code: </strong>PHXRX  No registration necessary</p><p><strong>Designated Representative: </strong>Lorena Castillo Juarez</p><p><strong>Phone: </strong>(916)941-2555</p><p>(Monday - Friday, 8:00am - 5:00pm)</p><p><strong>Email: </strong>ljuarez@elixirsolutions.com</p><p>CTYPHOENIXsupport@elixirsolutions.com</p><p><strong>Member Services: </strong>​ (833) 803-4402​</p></div>
Vision Buy-Up Plan : Davis Vision by MetLife<div class="ExternalClassF856FDE508EF4C2CB1683983C534DC75"><p><strong>Website: </strong>www.metlife.com/mybenefits</p><p><strong>Member Services: </strong>​(833) EYE-LIFE​</p></div>
Dental Plan: Cigna<div class="ExternalClassD7CED08B3C5D4CD08EA5CFF4CFDBF1C8"><p>​Website:   <a href="http://www.mycigna.com/">www.mycigna.com</a></p><p>Member Services: (800) 244-6224<br></p><p><br></p></div>
EAP: Compysch Guidance Resources<div class="ExternalClass256F16A0975B460F836794BC526BF245"><p>​Website: <br><a href="http://www.guidanceresources.com/">www.guidanceresources.com</a></p><p> Web ID: Phoenix EAP</p><p> App: GuidanceNow</p><p>Member Services: (602)534-5433<br></p><p><br></p></div>
Flexible Spending Accounts and COBRA: Optum Financial<div class="ExternalClass6AF006912B1B4137A1C4B3B6CB65C4B4"><p>​Website: <a href="https://connectyourcare.com/">connectyourcare.com​</a></p><p>Member Services: (877) 292-4040<br></p><p><br></p></div>

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