​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​CoP Benefits Blue​​
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The employee loan program through True Connect as been temporarily paused and new loans cannot be accepted at this time. Please check back for updated information. ​​​​​​​

WELCO​​ME!

YOUR 2024 CITY OF PHOENIX EMPLOYEE BENEFITS

We're Glad Y​​​ou're Here

​As a City of Phoenix employee, you are a valuable contributor! Through your efficient delivery of exceptional public services, your work makes our C​ity a great place to live, work, and play. The City is committed to supporting the health and well-being of you and your loved ones by​​ offering an expansive benefits program as a core part of your total compensation.


Our benefits program offers you: 

  • ​Three distinct health plans: Saver’s Choice Plan, HMO, and PPO
  • Three​ dental plans: Dental PPO, Dental PPO Plus, and a Dental HMO
  • Health Saving​s Account when enrolled in the Saver's Choice Plan
  • Flexible Spending Accounts
  • A generous Vision Plan
  • A wellness incentive that can add up to $60 per month - Virgin Pulse
  • An Employee Assistance Program (EAP) with 12 free counseling visits per incident
  • Two Legal Insurance plans – value and full
  • Qualified domestic partner coverage
  • 401(a), 457(b), and PEHP to help you build your retirement
  • Long Term Disability benefits
  • Employee Loan Pro​gram - True Connect​
  • Pet Insurance​
  • Paid Parental Leave - up to 480 hours (12 weeks) during a 12-month period. 
  • Federal Student Loan Forgiveness Program offered through Savi​

This 2024 Employee Benefits Guide includes important information and updates about these City of Phoenix employee benefits.
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If you have questions about your benefit choices or how to enroll, please call the experts in the City’s Benefits Office at (602) 262-4777 or send an email to benefits.questions@ phoenix.gov.


​Legal Notices (posted below and/or in the benefits guide)​

HIPAA Notice

​Contacts​​

 

 

United Healthcare<div class="ExternalClass7440DF455BA24638ADF17F7CB6BE5242"><p>​<strong>Non-Medicare:</strong><br></p><p>Website: </p><p>www.whyuhc.com/phoenix</p><p>Member Services: (844) 585-1273</p><p><strong>Medicare:</strong></p><p><strong></strong>Website:</p><p>www.myAARPmedicareplans.com</p><p>Medicare Supplment and Pharmacy: (844) 488-3960<br></p></div>
ARAG Legal Insurance<div class="ExternalClass4B9F7B3C0E4A4B2CA62D3356EA6F4FA3"><p>​<strong>Website</strong><strong>:</strong> <a href="http://www.araglegal.com/plans">www.ARAGlegal.com/plans</a></p><p><strong>Employee Access Code:</strong> 16922phx</p><p><strong>Retiree Access Code: </strong>16922ret<br><br></p><p> <strong>Member Services:</strong> (800) 247-4184​<br></p><p><br></p></div>
Banner | Aetna<div class="ExternalClass289036073F3441E3A0D334D8B1B244EF"><p>Website: <br></p><p><a href="http://www.aetna.com/cityofphoenix">http://www.aetna.com/cityofphoenix​</a><br></p><p><strong>Designated City of Phoenix Member Services:</strong> (855) 220-6506<br></p><p><strong>Designated Representative (escalated member/claim issues):</strong> Maggie Perez​<br></p><p> (602) 495-5724</p><p>(Monday - Friday, 8:00am - 5:00pm)<br></p><p>​ <a href="mailto:Perezm5@aetna.com">Perezm5@aetna.com​</a><br></p><p><br></p><p><br></p></div>
Blue Cross Blue Shield<div class="ExternalClass01893AD2978B40B09BDDE8B6B4A4FEE3"><p>​Website: <a href="http://www.azblue.com/">www.azblue.com</a><br></p><p><strong>Member Services</strong>: (602) 864- 4857<br></p><p><strong>Designated Representative<strong> (escalated member/claim issues)</strong>​:</strong> Aimee Johanning<br></p><p><strong>Desk:</strong> (602) 534-5165<br></p><p><strong>Cell:</strong>​ <strong></strong>​(480) 521-4350<br></p><p>(Monday-Friday, 8:00am - 5:00pm)​<br></p><p>aimee.johanning@azblue.com​​</p></div>
Cigna<div class="ExternalClassD7CED08B3C5D4CD08EA5CFF4CFDBF1C8"><p>​Website:   <a href="http://www.mycigna.com/">www.mycigna.com</a></p><p>Member Services: (800) 244-6224<br></p><p><br></p></div>
Compysch Guidance Resources<div class="ExternalClass256F16A0975B460F836794BC526BF245"><p>​Website: <br><a href="http://www.guidanceresources.com/">www.guidanceresources.com</a></p><p> Web ID: Phoenix EAP</p><p> App: GuidanceNow</p><p>Member Services: (602)534-5433<br></p><p><br></p></div>
Davis Vision by Metlife – Vision Buy-Up Plan<div class="ExternalClass2724E99D3B6643B39BD22AE7BE0AFDF4"><p>​Website: <a href="http://www.metlife.com/mybenefits">www.metlife.com/mybenefits</a></p><p>Member Services: (833) EYE-LIFE<br></p><p><br></p></div>
Elixir Pharmacy<div class="ExternalClass90ED953B71664B9A898657058C8D475D"><p>​Website: <br><a href="http://www.elixirsolutions.com/">www.elixirsolutions.com</a></p><p>Preview code: PHXRX. No registration necessary<br></p><p><strong>Designated Representative:</strong> Lorena Castillo Juarez<br></p><p>(916)941-2555​<br></p><p>(Monday - Friday, 8:00am - 5:00pm)<br></p><a href="mailto:ljuarez@elixirsolutions.com"><p>ljuarez@elixirsolutions.com<br></p></a><p><span style="font-size:11px;">​</span><a href="mailto:CTYPHOENIXsupport@elixirsolutions.com"><span style="font-size:11px;">CTYPHOENIXsupport@elixirsolutions.com​</span></a><br></p><p>Member Services: (833) 803-4402<br></p><p><br></p></div>
Health Equity<div class="ExternalClass6544B1C05E69496DAEFD4C0DA1C4C3C4"><p>​Website: <br><a href="https://learn.healthequity.com/phoenix">https://healthequity.com/​phoenix​</a><br></p><p>Member Services: (877) 582-4793<br></p><p><br></p></div>
MetLife Pet Insurance<div class="ExternalClass6142CC831CC94295A1B7E43B39ADCA50"><p>Website: <a href="http://www.metlifepetinsurance.com/">www.metlifepetinsurance.com</a><br></p><p>Member Services:<br> (800) GET- MET8</p><p> (855) 270-7387<br></p><p><br></p></div>
Optum|ConnectYourCare<div class="ExternalClass6AF006912B1B4137A1C4B3B6CB65C4B4"><p>​Website: <a href="https://connectyourcare.com/">connectyourcare.com​</a></p><p>Member Services: (877) 292-4040<br></p><p><br></p></div>
Securian – Minnesota Life<div class="ExternalClass09218A7E425E4825A7F9D88F26E49906"><p>​Website:<br> <a href="http://www.lifebenefits.com/submitEOI">www.lifebenefits.com/submitEOI</a></p><p>Group Policy Number: 34390</p><p> Access Key: Phoenix</p><p>Member Services: (800) 872-2214<br></p><p><br></p></div>

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